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Alejandro Avila Perez25 Faughart Road, CrumlinDublin [email protected]
PERSONAL SUMMARY
I regard myself as an extremely dedicated specialist. I have a great ability to solve problems, with excellent communications skills after nearly 10 years dealing with native English speaking customers. I have a rich experience and knowledge of consumer electronic products and also have a good knowledge of Windows systems in addition to a very good technical and troubleshooting skills. I am also used to work under pressure so deadlines targets are meet
Additionally, I have a very good knowledge of networking between different electronic wire or wireless devices and a good knowledge of personal computers and game consoles systems.
WORKING EXPERIENCE
March 2006 – Currently Electromechanical Engineer at DNJ POWER TOOLSI am currently working as service and parts manager in DNJ Power Tools which is a sole importer agent in Ireland of C. & E.FEIN GmbH, a world leading company manufacturing power tools. As soon as I started, I took over all technical problems of our brand of power tools, which we sell in the premises.
My duties include:
● Technical support to customers in the premises orover the phone.● Advising customers the best tools in our range to suit their needs for each application.● keeping paperwork up to date.
● Repairing and Servicing power tool equipment quicklyand reliably.
Feb. 2004 – Nov. 2005 Self-employed● Repairing personal computers and installingoperating systems (Windows, Linux).
Oct. 2001 – Sep. 2003 Technical Support at Empresa deTelecomunicaciones de Cuba S.A (ETECSA).
As an IT Technical Support Engineer I was in the first line of contact for technical queries and support requests from customers.
My duties included:
● Handling incoming technical queries: Investigate and resolve technical support issues.● Running diagnostic tests.● Escalating issues to 2nd Line Support and liaise with providers on faults.● Solving issues effectively to reduce call backs regarding technical issues.
EDUCATION
1998 – 2001: Instituto Politécnico de Telecomunicaciones OsvaldoHerrera González. Diploma in Electrónica.
SKILLS
Microsoft office; Linux. Advanced computer skills. Troubleshooting and problem solving. Verbal communication. Excellent interpersonal skills.
LANGUAGES
Spanish: Native. English: Fluent (written and oral).
INTERESTS
Sports: Swimming, Snorkelling, Volleyball, Baseball. Reading: All types of Literature. Latin music. Dance.
****References available on request****
