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ALOK SINGH : +91-7022256899 | +91-9044044205
SOFTWARE ENGINEER
Techno-Functional person with more than 21 Months of well-honed experience of Social Media Solution, Social Customer Care and Functional Testing in Accenture India Pvt. Ltd.
Strong knowledge of Social Media Monitoring, Listening, Publishing & Engagement Tools. Strong knowledge of Different Testing Techniques like Smoke Testing, Sanity Testing, Unit
Testing, Mobility Testing. Strong collaboration and team building skills with proficiency at grasping new technical
concepts quickly and utilize the same in a productive manner.
Executive Summary of experience:
Social Media Analytics: o Generating POCs & POVs for new opportunities. o Requirement gathering. o Suggesting clients with suitable Technology Stacks for the new requirements. o Listening to online conversations/mentions across social media about the brand
Reach & Impact of social media on the brand and/or Competitor Landscaping. o New product launch monitoring. o Leads & Influencers identification. o Identifying the Sentiment drivers performing trend analysis. o Understanding the customer demographic & geographic data for better targeted
marketing & engagement. o Campaign ROI Measurement. o Periodic reports with actionable insights out of the data.
Mobile and Web Application Testing: o Mobile Application Testing that involves testing of application on Android /IOS. o Manual testing. (Smoke Testing, Sanity Testing, Unit Testing, Mobility Testing.) o Test Case Preparation and Test Execution. o Knowledge of Defect Life Cycle and Testing Life Cycle. o Trained on automation tool “Selenium” and “Perfecto Mobile”. o Performed functional testing (Manual). o Performed Black Box Testing (Manual).
Social Media Monitoring & Listening Tools Radian 6, Social Studio, Brandwatch, Netbase Text Analytics Tools Clarabridge Social Media Engagement Tool Social Studio, Radian 6 Social Hub Data Visualization Tools Tableau Content Management Tools Buddymedia Social Performance Management Tools Social Studio Office Package MSWord, Excel, PowerPoint Domains Worked Finance, Banking, Energy & Insurance Operating System Windows XP, Windows 7, Windows 10
Organization Designation Experience
Accenture Services Private Limited
Software Engineering Associate
1 Years 9 Months
Project 1:
Client Major Mail Services & Shipping company in USA
Project Duration Nov 2015 – Present
About the project
The ETI Social Media is Responsible for Providing Social Media Monitoring, Listening & Engagement support for both Accenture Internal as well as to the Clients
Objective of the project is to help our Clients Listen, Monitor & Analyze their Social Media presence.
Role Analyst
Responsibilities
Interacting with Clients for clarification of business requirements.
Configuring Social Media Listening tools (identifying appropriate keywords, languages, regions, media sources) to help Client to listen to their Social media mentions.
Monitoring all social media mentions for the client on daily basis using Social Media Monitoring tools, categorizes the posts using Posts tags & macros, validating the sentiments of the posts.
Engaging on behalf of the client based on predefined rules Intimidating Client by sending alerts during adverse situations Perform detailed analysis on both brand’s as well as
competitors’ social media mentions and generate complex reports (weekly & monthly)
Professional Experience
Technical Skills
Project Details:
Project 2:
Client Leading Restaurant in USA
Project Date Aug 2015 – Nov 2015
About the project To Test the new website for across the Globe.
Role Functional Tester.
Responsibilities
To Test the main functionality of the Website. Perform Smoke as well as Sanity Testing. To prepare the Test cases and execute them. Perform Black Box testing. To ensure that the website is Bug/Defect free so that it can go on
air.
Project 3:
Client Accenture Services Private limited
Project Date May 2015 – Aug 2015
About the project To Test Various Mobile Applications on different OS such as Android, iOS, Windows.
Role Functional Tester
Responsibilities
Perform different testing techniques to Test Various Mobile Applications.
To prepare the Test cases and execute them. Perform functional testing to check the main functionality of the
applications. Perform various Testing Techniques such as Crowd Testing,
Location Testing, Smoke Testing, Sanity Testing, Black Box Testing etc.
Accenture trained in Radian6, Social Studio, Brandwatch, Clarabridge, Tableau Have gone under training of Various Testing Techniques. Attended Vendor training of different Social Media & Testing Tools.
Degree/Examination Board/University % of Marks Obtained
Division /Class
Year of passing
Bachelor of Technology (Electronics & Communication Engineering)
Uttar Pradesh Technical University
62 1st 2014
Intermediate C.B.S.E. 64.8 1st 2009
High School C.B.S.E. 74.6 1st 2007
Trainings Attended
Educational Qualification
Father’s Name Mr. Ajay Singh
Mothers Name Mrs. Gyanti Singh
Date of Birth 2nd Jul,1992
Languages Known English, Hindi
Passport No M6888569
I hereby declare that information furnished above is true best of my knowledge.
Place: Bangalore Alok Singh
Personal Details
Declaration:
