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7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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LMLHI_I_ WCMDL[SJ @SLHIUL_ HLYLMLM( MIHLI
ML_LKLJ( ELM LU[IKSU W[NES@ I_HLB UC[JLELW
@CWSL_LM ML_LKLJ
*_uei @lss wlel KMI _yl{ilj Olklmd _cbl{lmd)
_@[IW_I
Eila`lm _ckldli _lhlj _lu _yl{lu
Smu` Bcmychcsli`lm W{nd{lb _l{alml *_
7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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WC[_CUSASLM _@[IW_I
Mlbl Wcmysm 1 Ldmd W{tn Lubnan
Mnbn{ Ime` Bljlsistl 1 O;L7767
7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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WCMDC_LJLM @CHSHS_LM SAILM
Mlbl Wcmysm 1 Ldmd W{tn Lubnan
Mnbn{ Ime` Bljlsistl 1 O;L7767
7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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WC[MYLULLM N[I_IMLHIUL_ _@[IW_I
Ylmd kc{ulmel ulmdlm ei kltlj imi slyl( Ldmd W{tn Lubnan(
bcmylul`lm kljtl s`{iwsi ecmdlm aeh1 LMLHI_I_ WCMDL[SJ @SLHIUL_
HLYLMLM( MIHLI ML_LKLJ( ELM LU[IKSU W[NES@ I_HLB
UC[JLELW @CWSL_LM ML_LKLJ *_uei @lss wlel KMI _yl{ilj Olklmd
_cbl{lmd)( lelhlj jlsih uhislm slyl scmei{i- Ecmdlm imi slyl bcmylul`lm ecmdlm
scsmddjmyl kljtl elhlb s`{iwsi imi uiel` uc{elwlu `csch{jlm lul sckldilm
uhislm n{lmd hlim ylmd slyl lbkih ecmdlm ol{l bcmylhim lul bcmi{ elhlb
kcmu` {lmd`lilm `lhiblu lul sibknh ylmd bcmma``lm dldlslm lul wcmelwlu
lul wcbi`i{lm el{i wcmhis hlim( ylmd slyl l`i scnhlj"nhlj sckldli uhislm slyl
scmei{i( elm.lul uiel` uc{elwlu kldilm lul `csch{jlm uhislm ylmd slyl slhim(
ui{( lul ylmd slyl lbkih el{i uhislm n{lmd hlim ulmwl bcbkc{i`lm wcmdl`lm
wcmhis lshimyl-
Lwlkihl slyl bchl``lm uimel`lm ylmd kc{ucmulmdlm ecmdlm jlh uc{scku
ei luls( kli` eiscmdlal blwm uiel`( ecmdlm imi slyl bcmylul`lm bcml{i` s`{iwsi
ylmd slyl la`lm sckldli jlsih uhislm slyl scmei{i imi- Kihl `cbeilm uc{k`ui
kljtl slyl bchl``lm uimel`lm bcmylhim lul bcmi{ uhislm n{lmd hlim scnhlj"
nhlj jlsih wcbi`i{lm slyl scmei{i( kc{l{ui dchl{ elm alsl ylmd uchlj eikc{i`lm nhcj
mivc{siuls klulh slyl uc{ibl-
_cbl{lmd( ;3 Mnvcbkc{ ;7
7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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LK_U[L@_I
Wn{si wc{klm`lm syl{ilj blsij `coih kihl eiklmeimd`lm ecmdlm wc{klm`lmmlsinmlh- Mlbm kihl eihijlu el{i kc{kldli wnucmsi ylmd eibihi`i imesu{i imi blsij
l`lm uc{s ubkj ecmdlm wcslu- Kc{kldli wchl` sljl kc{slimd mu` elwlu
bc{cku wlsl{ wc{klm`lm syl{ilj ecmdlm ol{l bcbls`lm mlslklj- Kcdiu adl
ecmdlm KMI _yl{ilj scuchlj bchl``lm su{lucdiswim nffel{i Klm` KMI( l`lm hckij
imecwcmecm elm fn`s bcbcmji `ckujlm mlslklj scjimddl uc{olwli `cwlslm
mlslklj- Elhlb wcmchiuilm imi wcmhis bcmddml`lm `lhiuls hlylmlm( mihli
mlslklj( elm lu{iku w{ne` Ishlb sckldli vl{ilkch imecwcmecm ylmd l`lm eiuchiui
kldliblml wcmdl{jmyl uc{jlelw `cwlslm mlslklj-
_cuchlj eihl``lm uimallm wsul`l elm wcmysmlm jiwnucsis( eiwc{nhcj
elul el{i wcmyckl{lm `csinmc{ el{i
7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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LK_U[LOU
Ujc wn{uinm nf Ishlbio klm`imd is suihh sblhh tjcm onbwl{ce tiuj mluinmlh
klm`s- Ku tjcm victce f{nb eiffc{cmu wnucmuilh nf ujis imesu{y tihh onmuimc un
d{nt czwnmcmuilhhy- Vl{ins ksimcsscs olm onbwcuc un tim Ishlbio klm`imd
bl{`cu im l tly sluisfyimd ujc osunbc{- Hi`ctisc tiuj KMI _yl{ilj lfuc{ w{simd
l su{lucdy swim"nff nf Klm` KMI( tihh kc bn{c imecwcmecmu lme fnos un bccu
osunbc{ {c|i{cbcmus im n{ec{ un {cloj osunbc{ sluisflouinm- Im ujis suey ujc
lujn{s sc ujc sc{vioc |lhiuy( osunbc{ vlhc( lme w{neou luu{ikucs nf Ishlb ls
lm imecwcmecmu vl{ilkhc un kc sueice jnt ujcy lffcou osunbc{ sluisflouinm-
Lfuc{ enimd l hiuc{lu{c {cvict lme jywnujcsis fn{bhluinm( elul nkulimce
f{nb |csuinmmli{cs f{nb
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ELFUL[ I_I
JlhlblmJLHLBLM ASESH ---------------------------------------------------------------------------------------- i
JLHLBLM WC[_CUSASLM ------------------------------------------------------------------------- ii
JLHLBLM WCMDC_LJLM @CHSHS_LM SAILM- ----------------------------------- iii
WC[MYLULLM N[I_IMLHIUL_ _@[IW_I- ------------------------------------------------- iv
LK_U[LOU------------------------------------------------------------------------------------------------------- v
LK_U[L@_I- -------------------------------------------------------------------------------------------------- vi
@LUL WCMDLMUL[ - ----------------------------------------------------------------------------------- vii
ELFUL[ ULKCH- ------------------------------------------------------------------------------------------- zii
ELFUL[ DLBKL[- -------------------------------------------------------------------------------------- ziii
ELFUL[ HLBWI[LM- ----------------------------------------------------------------------------------- ziv
KLK I WCMELJSHSLM
7/31/2019 ANALISIS PENGARUH KUALITAS LAYANAN, NILAI NASABAH, DAN ATRIBUT PRODUK ISLAM TERHADAP KEPUASAN NASA
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?-3-5 Sai _uluisui` u ------------------------------------------------------------ 5;
?-3-3 Sai _uluisui` F------------------------------------------------------------ 5?
?-3-6 @ncfisicm Ecuc{bimlsi *[;
)--------------------------------------- 55KLK IV JL_IH ELM WCBKLJL_LM-
5-< Dlbkl{lm Sbb Wc{sljllm- --------------------------------------------- 53
5-; Dlbkl{lm Sbb [cswnmecm ----------------------------------------------- 56
5-;-< Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Acmis
@chlbim ---------------------------------------------------------------------- 56
5-;-; Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Ssil ------- 54
5-;-? Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Wcmeiei`lm
Uc{l`ji{ ---------------------------------------------------------------------- 54
5-;-5 Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Wc`c{allm 5:
5-;-3 Dlbkl{lm Sbb [cswnmecm Kc{elsl{`lm Wcmelwlulm
Wc{khlm ---------------------------------------------------------------------- 595-? Lmlhisis Mihli Imec`s ------------------------------------------------------------- 59
5-?-< Ulmddlwlm [cswnmecm Uc{jlelw Vl{ilkch @lhiuls
Hlylmlm ---------------------------------------------------------------------- 3