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ANITA TRIPATHIMobile: 09871055422 / 09871665422 E-Mail:
[email protected]
~ QMS & ISMS Auditor ~ Quality Assurance ~ Six Sigma ~
To join an organization that provides opportunities for growth
and career enhancement to individuals who
are willing to work and face challenges in the corporate world.
Seeking senior level assignments in QMSand ISMS Implementation /
Audit Operations, in strategizing the business direction &
building the vision to
meet the long term business requirements of a dynamic high
growth organization.
Skills Set
QMS / ISO 9001:2008 / ISMS 27001:2005 / Quality Analyst / Six
Sigma / Operations
Experience Chronology
Net4 India Limited, Noida (Since Oct06)Lead Auditor QMS &
ISMS
Net 4 India Limited is one of India's leading IP communications
solutions companies and is publicly listedand the largest provider
of data center services company in India and domain name
registration in AsiaPacific. It has over 1, 50,000 unique clients
and executes nearly 300 + new transactions everyday. TheCompanys
headquarters Registered office is in New Delhi & Noida UP
(India) and has business offices inAhmadabad, Bangalore, Chennai,
Cochin, Coimbatore, Mumbai, Chandigarh, Delhi, Kolkata,
Hyderabadand Pune
Major responsibilities handled:Conducting Internal audits for
the company - ISO 9001:2008 & ISMS27001:2005
Noteworthy Highlights - Lead Auditor
Conducted ISO 9001:2008 for corporate office and 27001:2005 for
8 branches across India - Audit for
the company (along with the internal Auditor)
Implementation of Policies and Standards in the Organization as
Per ISO 27001:2005 Clauses and
Annexure
Ensured adherence to standards by maintenance of appropriate
requisite documentation and records.
Reviewing ISO 27001:2005 and 9001:2008 Internal Audits
Reports
Reviewing Asset Identification & Risk Assessments for the
Organizations
Periodically performing Gap analysis based upon ISO 27001:2005
clauses and Annexure
Assisting at the time of external audits performed within the
organization for ISO 9001:2008 &
27001:2005.
Conducting Management Review meeting about observations and
findings
Quality Assurance as per clients requirements and also maintain
checklist
Conducting Information Security Awareness Program at management
level and user level
Planning & carrying out internal process audits and to
monitor trends
Responsible for conducting QMS, ISMS training and Information
security awareness sessions
Preparing SOPs, manuals & work instructions, process
material specifications, on job training
procedures.
Rendered new Ideas from time to time to management which helps
in giving better support.
Project Details Project Mission: Implemented ISO27001:2005 in
System and Network & Telephony
Risk Assessment done for all the branchesGap analysis done for
all the departments and reviewed the process flow
Noteworthy Highlights - Quality Analyst :
Call Monitoring Audits (Calls & Trouble Tickets) and meeting
Targets.
Handling Team
Giving Constructive feedback to agents (CCE & Sr. CCE) to
improve their quality.
mailto:[email protected]:[email protected]
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Maintaining /Sending /Consolidating Reports &
Documentation
Conducting sessions and Presentations for underperforming
agents.
Managing team on the accuracy of a Process (Achievement of
Quality Benchmarks).
Participate in design of monitoring formats and quality
standards.
Giving new Ideas which helps in giving better support.
TATA Teleservices Limited (TATA INDICOM), Delhi (Jun05
Sep06)Call Auditor
Major responsibilities handled:Conducted audits that of Delhi
& Rajasthan calls, Dealer Helpline, NewConnections and Gold
customers Audits. Maintained records CDs records & separate
documentation ofthe same. Prepared daily MIS and gave feedbacks to
CSR (Executives).
Noteworthy Highlights
Prepared all the documents/Reports related to Quality
department.
Actively participated in the audit of:
o Maximum no. Of audits for the Delhi & Rajasthan
agents.
o New connections, Gold customers & Dealer helpline
audits.
Conducted training scheduled for the team members New Joinees
and gave feedback to CSR for
improvement. Holds the distinction of being the Best person to
maintain the MIS Keeping recorded CDs records
and maintain a separate document.
BPL Mobile Cellular Ltd., Goa (Nov03 Jan05)Customer Care
Executive
Major responsibilities handled: Handled all types of customer
complaints from network to billingissues. Involved in new SIM
activations while checking Ticklers which are opened from the BPL
galleries.Handled other activities as Docket Audits (Postpaid
connection) and assigning of STD, ISD & Roamingfacility.
Coordinated with other BPL galleries-providing solutions.Maintained
records and computer track of Itemized Bills, Address change and
other quires of customers.
Noteworthy Highlights Resolved all complaints from network to
billing issues and conducted docket Audits (post-paid
connections) on time.
Closely monitored the Ticklers and ensured prompt resolution
from the different BPL galleries.
Extended coordination with other BPL galleries- providing
solutions.
Kept track of Itemized bills, address change, new SIM activation
etc.
Academic Credentials
MBA in HR & Marketing Dual specialization (IMT Ghaziabad -
2010) with First Class.
PG in M. Com. (Management) from Goa University in 2003 with
First Class.
B. Com. (Management) from Goa University in 2000 with First
Class.
12th from Kendriya Vidyalaya School Goa in 1997.
Other Credentials
Attended various knowledge enhancement certifications &
schedules as:
o Lead Auditor Course - ISMS (ISO/IEC - 27001:2005) BSI in
2012.
o Lead Auditor Course (ISO 9001: 2008) BSI in 2009.
o Six Sigma in Green Belt ISI in 2008.
o Diploma in Administrative Management (D.A.M) in 2001.
o Computer Course from APTECH in 2001.
o Typing Course 30/40 wpm in 2001.
o Training in Foreign Trade (Cargo Handling by Major Ports of
India) in 1999.
Personal Dossier
Date of Birth: 01ST October 1979
Address: A-281, 02nd Floor (Front side), Rachna, Sector - 3,
Above Little Millennium PlaySchool,
