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Citizens Charter
Service Manual
A Customer Service Guide
of the Subic Bay Metropolitan Authority
2014 Edition
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Preface
Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007,
endeavors toimprove efficiency in the delivery of government service to the
public by reducing bureaucratic red tape, preventing graft and corruption, and
providing penaltiesfor violations of the Act.
It also declares the State policy topromote integrity, accountability, proper
management of public affairs and public property as well as to establish
effective practices aimed at the prevention of graft and corruption in
government. Towards this end, the State shall maintain honesty and
responsibility among its public officials and employees, and shall take
appropriate measures to promote transparency in each agency with regard to
the manner of transacting with the public, which shall encompass a program
for the adoption of simplified procedures that will reduce red tape and
expedite transactions in government.
In a nutshell, the spirit of the Anti-Red Tape Act (ARTA) is genuine public
servicethe kind of service that takes into account the interest of those who
are served, not those who serve. It seeks total customer satisfaction, not self-
gratification.
Quality public service, too, is the end-goal of the CitizensCharter ServiceManual of the Subic Bay Metropolitan Authority (SBMA). As a service map
for the public and stakeholders, as well as for each and every SBMA
employee, this Manual serves as one of our guideposts in our journey toward
service excellence.
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Contents
Title Page No.
Message of the SBMA Chairman & Administrator 5
SBMA Mission, Vision, Corporate Service Credo 6
List of Identified Frontline Services Guide 8
AIRPORT DEPARTMENT
Issuance of Personal Access Pass
Issuance of Official Business (OB) Pass
Issuance of Flight Line Driver's Permit (Green and Yellow)
11
12
13
BUILDING PERMIT AND SAFETY DEPARTMENT
Issuance of Building Permit
Issuance of Occupancy Permit
15
17
BUSINESS & INVESTMENT GROUP
Issuance / Renewal of :
*CERTIFICATE OF REGISTRATION [CR]
BUSINESS PERMIT TO OPERATE [BPTO]
CERTIFICATE OF TAX EXEMPTION [CRTE]
20
FIRE DEPARTMENT
Issuance of Hazardous Operation Permit24
LABOR DEPARTMENT
Manpower Sourcing Services
Endorsement for Issuance of Entry/Exit Pass for
SBF Investors/Locators (Initial / Renewal)
Endorsement for Alien Employment Permit (AEP)
Endorsement for Provisional Permit to Work (PPW)
Endorsement for Special Work Permit (SWP)
Issuance of Certificate of Accreditation (Manpower Services,
Janitorial / Messengerial Services, Security Services & OtherPort- Related Services)
Endorsement for Issuance of Entry/Exit Pass
26
29
30
32
34
36
38
MAINTENANCE AND TRANSPORTATION DEPARTMENT
Regular Garbage and Waste Collection
Special Garbage and Waste Collection
Issuance of Tipping Permit for Solid Waste Transfer
40
42
44
OFFICE SERVICES DEPARTMENT
Issuance of Daily Pass / One-Month Temporary Pass
Issuance of Temporary Computerized ID or Computerized ID
Card
47
48
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Contents
Title Page No.
PUBLIC HEALTH AND SAFETY DEPARTMENT
Issuance of PHSD Clearance for SBMA Accreditation 52
SEAPORT DEPARTMENT
Issuance of Manual Gate Pass & Sub-Gate Pass
Issuance of Bring-in Permit
Issuance of Temporary Transfer Permit
Issuance of Local/Foreign Transshipment Declaration
Issuance of Vessel Entry Clearance
Issuance of Vessel Exit ClearanceIssuance of Clearance for Cargoes Exiting Tipo
Processing of Automated Gate Pass / Sub-Gate Pass
58
60
62
64
66
6870
71
TOURISM DEPARTMENT
Reservation Services
Tourist Reception Services
Issuance of Event Permit
Issuance of Advertising Permit
SBECC Reservation Services
Tourism Standard Classification Services
74
76
77
79
82
84
TRADE FACILITATION AND COMPLIANCE DEPARTMENTImport Processing
Export Processing
88
90
TRANSPORTATION AND COMMUNICATIONS
DEPARTMENT
Issuance of Authority to Release for Duty-Free & Tax-Exempt
Motor Vehicles
Issuance of Certificate of Admission for Duty-Free & Tax-
Exempt Motor Vehicles
Issuance of Accreditation for Transportation Services
Issuance of Vehicle Decal/Sticker
Issuance of Conduction Pass for Tax-Exempt & Duty-FreeMotor Vehicles
92
93
94
9596
VISA AND ACCREDITATION OFFICES
Issuance of Accreditation
Issuance of Special Subic-Clark Visa (SS-CV)
98
100
Feedback and Redress Procedure 104
Sample Customer Feedback Form 106
Sample Customer Complaint Form 107
Sample Corrective and Preventive Action Report (CPAR) 108
About the SBMA
Public Domain Notice
Electronic Access to the Publication
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Message
As the operating and implementing arm of the Government of the
Philippines in developing the Subic Bay Freeport into a self-sustaining
industrial, commercial, financial, investment, and academe center to
generate, among others, employment opportunities in and around the Zone,
and to attract and promote productive foreign investments, the Subic Bay
Metropolitan Authority serves a myriad of stakeholders whose every need
and expectation we strive to fulfill.
Thus, this CitizensCharter is dedicated to achieving new levels of service
efficiency, customer satisfaction and value. It is envisioned not merely as atool to eliminate red tape and facilitate stakeholder transactions but also as
a vital measure to ensure delightful customer experiences.
Through both frontline and backroom services, we are determined to serve
our customers with enthusiasm, courtesy and integrity, and to deliver to
each and every one nothing less than total quality service. We will strongly
adhere to this Charter and strive to meet, if not surpass, service needs and
expectations.
Mabuhay and God bless!
ROBERTO V. GARCIA
Chairman and Administrator
January 2014
Subic Bay Freeport
5
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Our Map for the High Road
OUR VISION By 2030, Greater Subic Bay area shall be the premierFreeport Zone in Asia.
OUR
MISSION
To generate broad-based business and job opportunities by
offering unique maritime, eco-tourism and high-tech
industrial services (infrastructure) to the world as a
showcase of Philippine economic progress and
development.
OUR
CORPORATE
SERVICE
CREDO
We are individually and collectively responsible for
maintaining and continuously improving the quality of our
products and services.
We are dedicated to enhancing the quality of our own
operations in order to achieve new levels of efficiency,
customer satisfaction and value. We constantly seek newand innovative ways to serve our internal and external
customers better each time.
We are committed to providing services that anticipate and
fulfill the stated or implied needs of our customers and
stakeholders, even as we constantly strive to exceed their
expectations.
We serve with enthusiasm, courtesy and integrity. We
believe that working together at all times is essential to the
delivery of total customer service and satisfaction.
Everything we do is directed toward the achievement of
service excellence as civil servants and as a public
institution.
6
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Our Front-Line Services Map
The public and our stakeholders deserve
extraordinary service, support and concern from
every SBMA employee. To provide them with useful
information and easy-to-follow procedures, this
service map aims to make their every encounter with
our Agency a pleasant and positive experience.
7
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Our Front-Line Services Map
List of Identified Front-line Services
AIRPORT DEPARTMENT
Issuance of Personal Access Pass
Issuance of Official Business (OB) Pass
Issuance of Flight Line Driver's Permit (Green and Yellow)
BUILDING PERMIT AND SAFETY DEPARTMENT
Issuance of Building Permit
Issuance of Occupancy Permit
BUSINESS & INVESTMENT GROUP
Issuance / Renewal of :
*CERTIFICATE OF REGISTRATION [CR]BUSINESS PERMIT TO OPERATE [BPTO]
CERTIFICATE OF TAX EXEMPTION [CRTE]
FIRE DEPARTMENT
Issuance of Hazardous Operation Permit
LABOR DEPARTMENT
Manpower Sourcing Services
Endorsement for Issuance of Entry/Exit Pass for
SBF Investors/Locators (Initial / Renewal)
Endorsement for Alien Employment Permit (AEP)
Endorsement for Provisional Permit to Work (PPW)
Endorsement for Special Work Permit (SWP)
Issuance of Certificate of Accreditation (Manpower Services,
Janitorial / Messengerial Services, Security Services & Other Port-
Related Services)Endorsement for Issuance of Entry/Exit Pass
8
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Our Front-Line Services Map
MAINTENANCE AND TRANSPORTATION DEPARTMENT
Regular Garbage and Waste Collection
Special Garbage and Waste Collection
Issuance of Tipping Permit for Solid Waste Transfer
OFFICE SERVICES DEPARTMENT
Issuance of Daily Pass / One-Month Temporary Pass
Issuance of Temporary Computerized ID or Computerized ID Card
PUBLIC HEALTH AND SAFETY DEPARTMENT
Issuance of PHSD Clearance for SBMA Accreditation
SEAPORT DEPARTMENT
Issuance of Manual Gate Pass & Sub-Gate Pass
Issuance of Bring-in Permit
Issuance of Temporary Transfer Permit
Issuance of Local/Foreign Transshipment Declaration
Issuance of Vessel Entry Clearance
Issuance of Vessel Exit Clearance
Issuance of Clearance for Cargoes Exiting Tipo
Processing of Automated Gate Pass / Sub Gate Pass
TOURISM DEPARTMENT
Reservation Services
Tourist Reception Services
Issuance of Event Permit
Issuance of Advertising Permit
SBECC Reservation Services
Tourism Standard Classification Services
TRADE FACILITATION AND COMPLIANCE DEPARTMENT
Import Processing
Export Processing9
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Our Front-Line Services Map
TRANSPORTATION AND COMMUNICATIONS DEPARTMENT
Issuance of Authority to Release for Duty-Free & Tax-Exempt Motor
Vehicles
Issuance of Certificate of Admission for Duty-Free & Tax-Exempt
Motor Vehicles
Issuance of Accreditation for Transportation Services
Issuance of Vehicle Decal/StickerIssuance of Conduction Pass for Tax-Exempt & Duty-Free Motor
Vehicles
VISA AND ACCREDITATION OFFICES
Issuance of Accreditation
Issuance of Special Subic-Clark Visa (SS-CV)
10
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FRONT-LINE SERVICES GUIDE
How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF PERSONAL ACCESS PASS
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBIA PERSONNEL, SBIA LOCATORS, GOVT. SUPPORT
AGENCIES, & SBMA SUPPORT DEPARTMENTS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITYPROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Acceptance of
request letter &application form
5 mins Records and Pass
Control Officer,ManagementServices Division
(MSD)
SBIA locators
SBIA supportagencies
(CAAP, PAG-ASA, PNP-
AVSG & CIQ)and SBMA
supportdepartments/units (Medical,
Fire, K-9 &Security)
SBIA Access Pass Form
NBI Clearance (Local)Two (2) 1x1 pictures
SBIA Locators
PhP100.00_____________Others:
Free of charge
2 Logging ofrequest letter andapplication
15 mins
3 Review andassessment ofapplication
3 days
4 Approval ofAccess PassApplication
1 day
5 Issuance ofBillingAssessment &Payment to FieldCashier at SBIA
15 mins
6 Logging ofrequest letter andapplication
5 mins
END OF TRANSACTION
AIRPORT DEPARTMENT
11
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FRONT-LINE SERVICES GUIDE
AIRPORT DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF OFFICIAL BUSINESS (OB)
PASS
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBMA-ACCREDITED CONTRACTORS OF SBIA
LOCATORS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1
Acceptance of
letter request &application form
5 mins
Records & PassControl Officer,
Management
Services (MSD)
Staff)
SBMA-Accredited
Contractor
of SBIA
Locator
Letter-request & two (2) 1x1 IDpictures
PhP80.00
2 Logging ofletter-request &
application15 mins
3
Evaluation of
request 1 day
4 Approval ofletter-request 1 day
5 Issuance ofBilling
Assessment &
Payment to
Field Cashier at
SBIA
15 mins
6 Issuance/release of OB
Pass5 mins
END OF TRANSACTION
12
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FRONT-LINE SERVICES GUIDE
AIRPORT DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF FLIGHT LINE DRIVERS
PERMIT (Green & Yellow)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICESBIA AUTHORIZED DRIVERS & SBIA LOCATORS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Acceptance ofrequest letter &application form
5 mins Records and PassControl Officer,Management
Services Division(MSD)
SBIA locatorsandSBIA
authorizeddrivers
LTO-issued Professional DriversLicense (LTO) & SBMA-issuedDrivers License
For Green Permit
SBIA Locators:PhP50.00
2 Logging ofrequest letter andapplication
15 mins SBIAauthorizeddrivers:
Free of charge
For YellowPermit
3 Review andassessment ofapplication
1 days SBIA Locators:PhP80.00
4 Flight LineSeminar
1 day SBIAauthorizeddrivers:
Free of charge
Additional1
step
for
Yellow
PermitOnly
Flight Line Test
1 day
5 Approval of FlightLine Drivers
Permit
1 day
6 Issuance ofBilling
Assessment &Payment to FieldCashier of SBIA
15 mins
7 Issuance ofPermit
5 mins
END OF TRANSACTION13
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here to avail of the
epartmentsrvices:
Bldg. 8015, Argonaut Highway, Subic Bay Freeport Zone 2222
ontact Numbers: Tel: (047) 252-3131
Trunkline: (047) 252-9360-65
FRONT-LINE SERVICES GUIDE
AIRPORT DEPARTMENT
14
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FRONT-LINE SERVICES GUIDE
How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF BUILDING PERMIT
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBFZ LOCATORS/INVESTORS &/OR
RESIDENTS/LESSEES/SBMA DEPARTMENTS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Issuance ofchecklist of
requirements &application form
10 mins BPSD Receiving Locator/SBFResidents/SBMA
Departments
Checklist of requirements& application form None
2 Receipt &evaluation of
submitteddocuments
10 mins
BPSD Personnel Locator/SBF
Residents/SBMA
Departments
Application form,
standard building plans,
lot plan
& other documents;
Contract of Lease,
Certificate of Registration
& Tax Exemption;
& clearance from
Ecology Center / DENR
3 Logging ofapplication &assignment ofbuilding permit
number
10 mins BPSD Personnel
4 Preparation,review
& signing oftransmittal
memorandum toconcerned
SBMAdepartments/offices
2 working days BPSD
Personnel/
Division Chief/
Department
Manager
Co-employee Memorandum/
Transmittal letter
5 Transmittal/delivery
ofmemorandum,plans & other
requirements toconcerned
departments
2 working days BPSD Personnel Other concerned SBMA
departments/
offices
Memorandum/
Transmittal letter &
building plans
6 Review &assessment of
plans byconcernedarchitect/engineers
& concernedSBMA
departments/offices
12 working
days
BPSD Personnel Electrical Engineer/
Mechanical Engineer/Structural Engineer/
Master Plumber/
Architect
Building plans &
supporting documents(i.e. structural analysis,
hydraulic analysis etc.)
BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)
15
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FRONT-LINE SERVICES GUIDE
BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
7 Collation ofcomments &
recommenda-tions,
& checking/verification ofcompliance to
therequirements of
concerneddepartments &
offices
3 working days BPSD Personnel Co-employee Building plans, letter from
concerned SBMA
departments & comments
from BPSD
8 Assessment ofbuilding permit
fee
1 day BPSD Personnel Co-employee Regulatory Group's
Consolidated Schedule of
Fees, Permits, Clearances
& other documents;
clearances from concerned
SBMA departments/offices
&
building plans
Per
Regulatory
Group's
Consolidated
Schedule of
Fees,
Permits,
Clearances &
other
documents
9 Preparation of
building permit& assessment
slip for signature
1 hour BPSD Personnel Co-employee Building permit,
assessment slip, buildingplans & clearances from
concerned SBMA
departments/offices
10 Review &approval/signing
of buildingpermit &
assessment slip
2 working days Department
Manager
BPSD Division
Chief
11 Delivery ofletter/billing
assessment to
locator/SBFresident/other
SBMAdepartments
2 working days BPSD Personnel Locator/SBF
Resident/ other
SBMA
departments
Assessment slip/letters
12 Receipt ofphotocopy of
the officialreceipt (proof of
payment)
10 mins BPSD Personnel Locator/SBF
Resident
Official Receipt
13 Issuance/release of
building permit
10 mins BPSD Personnel Locator/SBF
Resident/other
SBMA
departments
Building Permit
END OF TRANSACTION
16
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF OCCUPANCY PERMIT
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBFZ LOCATORS/INVESTORS &/OR
RESIDENTS/LESSEES/SBMA DEPARTMENTS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Issuance ofchecklist of
requirements &application form
10 mins BPSD Receiving Locator/SBF
Residents/SBMADepartments
Checklist of requirements
& application form
None
2 Receipt &evaluation of
submittedapplication
requirements &scheduling ofSBMA jointinspection
14 working
days to 2
months
BPSD Personnel Locator/SBF
Residents/SBMA
Departments
Request letter, Certificate
of Completion,
construction logbook,
as-built plans & Megger
test result
3 Logging ofapplication
10 mins BPSD Personnel
4 Joint inspectionof building &
premises
1 day BPSD Personnel Locator/SBF
Residents/SBMA
Departments
5 Collation ofcomments andrecommenda-tions from allconcerned
departments
7 working days BPSD Personnel Other SBMA
Departments
Report from concerned
SBMA
departments/offices
6 Receipt ofrequest to
conduct secondinspection
10 mins BPSD Personnel Locator/SBF
Resident/SBMA
Departments
Request letter
7 Provideschedule ofsecond jointinspection
7 working days BPSD Personnel Locator/SBF
Resident/SBMA
Departments
8 Conduct ofsecond jointinspection
1 day BSPD Personnel Locator/SBF
Residents/SBMA
Departments
FRONT-LINE SERVICES GUIDE
BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)
17
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FRONT-LINE SERVICES GUIDE
BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
9
Preparation ofTemporary/Permanent
Certificate ofOccupancy &
Assesment ofoccupancypermit fee
1 day BPSD Personnel
Co-
employee Regulatory Group's
Consolidated Schedule of
Fees, Permits, Clearances &
other documents; as-built
plans; & clearances from
concerned SBMA
departments/offices
Per
Regulatory
Group's
Consolidated
Schedule of
Fees, Permits,
Clearances &
other
documents
10
Review &approval/signing
Temporary/Permanent
Certificate ofOccupancy &
Assessment Slip
1 to 3 months BPSD
Department
Manager
BPSD
Division
Chief/ Other
SBMA
departments
Temporary/Certificate of
Occupancy, assessment slip &
as-built plans
11
Delivery ofletter/ billing
assessment to
locator/SBFResident
2 working days BPSD Personnel Locator/ SBF
Resident
Signed letter/assessment slip
12
Receipt ofphotocopy of theOfficial Receipt
(proof ofpayment)
10 mins BPSD Personnel Locator/ SBF
Resident
Official Receipt
13
Issuance/release of
Temporary/Certificate ofOccupancy
10mins BPSD Personnel Locator/ SBF
Resident/
SBMA
Departments
Temporary Occupancy Permit/
Permanent Occupancy Permit
Certificate
END OF TRANSACTION
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here to avail of the
epartmentsrvices:
2F, Regulatory Bldg., Rizal Highway corner Labitan Street, Subic Bay Freeport Zone
2222
ontact Numbers: 1. Issuance of Building Permit
Telefax (047) 252-4015
2. Issuance of Occupancy Permit
(047) 252-4723
FRONT-LINE SERVICES GUIDE
BUILDING PERMIT AND SAFETY DEPARTMENT BPSD)
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FRONT-LINE SERVICES GUIDE
BUSINESS AND INVESTMENT GROUP BIG)
How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE / RENEWAL OF :
*CERTIFICATE OF REGISTRATION [CR],
BUSINESS PERMIT TO OPERATE [BPTO]
and CERTIFICATE OF TAX EXEMPTION
[CRTE]
SCHEDULE OF SERVICE Monday-Friday (8:00AM-6:00PM)
WHO MAY AVAIL OF THE
SERVICE
PROSPECTIVE LOCATORS
EXISITING LOCATORS
REQUIREMENTS Please refer to the required forms/documents below.
This process is a continuation of the business process and
evaluation system which begins after the SBMA Management
and / or SBMA Board approval of a business proposal .
New:
Process commences / proceeds upon approval of business
entity and its activity , with corresponding lease / sublease.
Existing:
Process commences upon completion of inspection andreceipt of no objection reports and documentary requirements
from locators.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 For New
Submission byproponent ofcompleteregistrationrequirements
For Renewal
Submission byproponent ofcompleterequirements forrenewal(N.B.: Renewal ofBPTO is under the
Office of the SDAfor Regulatory)
For Steps 1 to 3:One (1) day only
Receiving Clerkand/ or Account
Officer
ProponentLocator
A. For Initial Registration Copy of receipt for payment
of fee for CR and/or CTE Certified true copy of SEC
Registration with Articles ofIncorporation and ByLaws
Notice to Proceed from theEcology Center
Signed and notarized leaseagreement
Proof of payment for :(1)Advanced rental(2)Security deposit
For CTE: Certificate ofConformity
B. For Renewal Copy of receipt for payment
of fee for CR and/or CTE For CTE: Certificate of
Conformity
CR: US$ 150
CTE: US$100
Business Plate:$20
__________
CR: US$ 150
CTE: US$100
Business PlateSticker: Php200
20
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FRONT-LINE SERVICES GUIDE
BUSINESS AND INVESTMENT GROUP BIG)STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
2
Review by AO ofdocumentssubmitted(accuracy,authenticity)
Account Officer ProponentLocator
3
A O endorses thedrafting of the CR-CTE-BPTO to theRegistration
Officer
Account Officer
4
Drafting of CR-CTE-BPTO by theRegistrationOfficer
For Steps 4 to 6:One (1) day
RegistrationOfficer
5
Review of CR-CTE-BPTO byAO, includingDocketing ,initialsof originating BIDManagers
Account Officer,Department
Manager
6
Endorsement ofthe CR-CTE-BPTO to theOffice of the SDAfor Business andinvestment
Account Officer
7
Signing of theCR-CTE-BPTO bythe SDA forBusiness andInvestment
Steps 7 to 8:One (1) to
three (3) days
Senior DeputyAdministrator
(SDA) forBusiness andInvestment
DocumentsOfficer- SDAs
Office
8
Endorsement ofthe signed CR-CTE-BPTO to theRegistrationOfficer
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FRONT-LINE SERVICES GUIDE
BUSINESS AND INVESTMENT GROUP BIG)STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
9 Recording of thesigned CR-CTE-BPTO andpreparation ofcover letter byRegistrationOfficer( if applicable)
Half (1/2) day RegistrationOfficer
10 Issuance of CR-
CTE-BPTO,business plateand sticker
Half (1/2) day Account Officer,
RegistrationOfficer
Proponent
Locator
Requirement after Issuance of
CR-CTE-BPTO:
Performance bond for thosewith development projectswithin thirty (30) days.
GSIS for main lessee withexisting structure , theapplicant shall submit theInsurance Policy withGovernment ServiceInsurance System statingSBMA as the beneficiarywithin thirty (30) days afterissuance of signed andnotarized Lease Agreement.
END OF TRANSACTION
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here to avail of the
epartmentsrvices:
Bldg. 225, Dewey Ave., Subic Bay Freeport Zone 2222
Room 103, Bldg. 662, Taft Street, Subic Bay Freeport Zone 2222 (ICT)
ontact Numbers: 1. Issuance / Renewal of :
*CERTIFICATE OF REGISTRATION [CR]
BUSINESS PERMIT TO OPERATE [BPTO]
CERTIFICATE OF TAX EXEMPTION [CRTE]
Business & Investment Departments
For General Business (047) 252-4394 to 97
For Manufacturing & Maritime (047) 252-4632 to 36
For Logistics (047) 252-4626 to 27
For Leisure (047) 252-4105/4398
For ICT (047) 252-4995
FRONT-LINE SERVICES GUIDE
BUSINESS AND INVESTMENT GROUP BIG)
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FRONT-LINE SERVICES GUIDE
FIRE DEPARTMENT
How to avail of theservice:
FRONT-LINE SERVICE ISSUANCE OF HAZARDOUS
OPERATION PERMIT(Required for Welding, Cutting, Tar Pot,
Brazing,Bonfire, Fireworks Display, Open
Fires & other fire-related hazardous
works &/or activities)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBFZ LOCATORS &/OR SBMA-ACCREDITED
SERVICE PROVIDERS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt of written,walk-in or phoned-in request forHazardousOperation Permit
5 mins Fire SafetySpecialists
SBFZLocators&/or
SBMA-accredited
ServiceProvider
Written request(Not applicable for walk-in or
phoned-in requests)
2 Inspection ofHazardousOperation site todetermine ifsafety-compliantor not
45 mins Fire SafetySpecialists
Fire-watch, fire extinguisher, tools& equipment for hazardous
work in good condition & areacleared of combustibles
3 Filling-out &signing of BillingAssessment Form
5 mins Admin Staff Billing Assessment Form
4 Receipt ofpayment ofHazardousOperation Permit
15 mins SBMA Treasury Official Receipt PhP500
5 Receipt of copy ofOfficial Receipt
3mins Admin Staff Copy of Official Receipt
6 Filling out &
issuance ofHazardousOperation Permit
5 mins Fire Safety
Specialists
Hazardous Operation Permit
END OF TRANSACTION24
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE MANPOWER SOURCING SERVICES
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICESBFZ LOCATORS/INVESTORS & JOB APPLICANTS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt of
ManpowerRequest
1a Receipt ofRequest forRecruitmentAssistance (RRA)
2 mins Evaluation/AccountOfficers
HR/ADMN oflocators/
investors withjob openings
Request for RecruitmentAssistance (RRA) form dulysigned by locator/ investor or
authorized representative
None
1b Recording ofRRA
5 mins Evaluation/AccountOfficers
Duly accomplishedRRA form
1c Preparation/Encoding of job
announcementswith jobqualificationrequirements forposting at BulletinBoards
15 mins Encoders Encoderof job
announcementfor posting
1d Approval ofencoded JobAnnouncements
2 mins Manpower ServicesDivision (MSD)
Chief or alternate
Account Officer
1e Dissemination/
posting ofapproved JobAnnouncementson BulletinBoards/emailblast by theAuxiliary ServicesDivision-OfficeServicesDepartment
15 mins (posting
at Bulletin Boardis made at 4:45to 5:00pm; emailblast is done a
day after)
Encoder/
Messenger/ Utili ty
Job Applicants/
Other SBMADepartments/
Partners withinSBFZ & other
areas
2 Receipt ofresume / bio-data/ job applicationof applicant
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTSTEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
2a Receipt &pre-evaluation ofapplicants
resume / bio-data& supportingdocuments
3 mins Receiving Officers JobApplicants
Applicant's resume/biodatawith 2x2 picture & the ff.
attachments:Copy of birth certificate,
transcript of records or diploma,NBI or police clearance
& proof(s) of work experiences
Application log sheet forapplicant's registration
2b Issuance of actionslip with controlnumber tofacilitate follow-upprocedure
5 mins Action slip issued afterregistration, indicating date &
time for follow-up of the status ofapplication
2c Endorsement ofregisteredapplicant fromReceivingSection, Subic
Gym,to the EvaluationSection, Bldg. 255
1 day Driver ReceivingOfficer,
AccountOfficer
None
3 Evaluation &endorsement ofjob application
3a Receipt & sortingof applicationsfrom Subic Gymassigned to
Account Officer
30 mins Evaluator
3b Evaluation of jobapplication perqualificationrequirement of theposition
5 mins
3c Preparation ofRegister ofEligibles (ROE) orlist of qualified
candidates for theposition requiredby the companies
20 mins Resume/bio-data of applicants
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTSTEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
3d Issuance &endorsement ofROE
5 mins HR/Adminof locators/
investorswith job
openings
Register of Eligibles (ROE) forms,resume/bio-data
END OF TRANSACTION
28
Notes:
Since the recruitment process of locators is beyond the offices control, the preparation
of notices for interview/examination is the responsibility of each locators.
MSD shall use it as a basis for approval of one day gate pass to concerned job
applicants who are scheduled for examination//interview and shall be forwarded to
OSD-PPCD.
Posting and/or dissemination of notices shall be done at the Receiving Section, Subic
Gym, bulletin boards; copies shall be forwarded to OSD-PPCD
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ENDORSEMENT FOR ISSUANCE OF
ENTRY/EXIT PASS
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICESBFZ LOCATORS-INVESTORS/WORKERS
REQUIREMENTS Please refer to the required forms/documents below.
STEP
ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt &evaluation ofApplication forEndorsement forIssuance of GatePass/ID RequestForm(new/renewal)
5 mins GatepassProcessor HR/Adminrepresentativeof locators/investors
Initial: Three (3) copies of dulyaccomplished Application forEndorsement for Issuance of Gate
Pass/ID, Office Services Dept.(OSD) Pass Issuance & Control
Division Information Sheet,Photocopy of resume/bio data
received by Manpower ServicesDivision (MSD) in Subic Gym,
Police Clearance for hired workersfrom Olongapo, Bataan &
Zambales/ NBI Clearance for hiredworkers from other places of origin,
SBFZ Locators/Investors updatedMasterlist of Employees,
Justification letter for direct hires.
None
2 Assignment ofControl Number &duration ofEntry/Exit Pass
3 mins Renewal: Three (3) copies of dulyaccomplished Application for
Endorsement for Issuance of GatePass/ID form and company letterrequest, photocopy of expired ID,Police/NBI clearance as detailed
above.
3 Signing &Approval ofendorsement forEntry/Exit Pass
2 mins Authorizedsignatories:Labor Dept.Manager/Manpower
Services DivisionChief
(alternate)/otherassigned alternate
signatories
For applicants aged 15 to lessthan 18 years (as defined underDOLE Department Advisory No.
01-08):In addition to the requirements
above-Notarized parentsconsent; and applicants birth
certificate, justification letter fordirect hires
4 Issuance/releaseof endorsementfor Entry/ExitPass
5 mins GatepassProcessor
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ENDORSEMENT FOR ISSUANCE OF
ALIEN EMPLOYMENT PERMIT (AEP)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICEFOREIGN SBFZ LOCATORS/INVESTOR/WORKERS
REQUIREMENTS Please refer to the required forms/documents below.
STEP
ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt &evaluation ofapplication forAlien EmploymentPermit (AEP)Endorsement
10 mins AEP EndorsementProcessor HR / ADMIN orAuthorizedRepresentative
of Locators/Investor &/or
foreignapplicants/nationals
IN FOUR (4) SETS:
Endorsement for AEPApplication Form (dulynotarized)
DOLE AEP Application Formwith latest 1x1 picture takennot more than six (6) months
Photocopy of Passport allstamped pages with latestarrival & valid visa
US$20.00
2 Scheduling ofpersonal interviewof foreignemployee-applicant
5 mins AEP EndorsementProcessor
Duly notarized EmploymentContract/Letter ofAppointment/ConsultancyAgreement
If elective officer andstockholder/member of theBoard of Directors: SECArticles of Incorporation, latestGeneral Information Sheet(GIS),Board Resolution/Corporate Secretary s
Affidavit ( duly notarized) Photocopy of CR/CTE/BPTO Organizational structure Proof of Tax identification
Number (TIN) Clearance Certificate from the
Bureau of Immigration thatforeign national is clearedfrom Hold Departure, Blacklist,Watch list and / or IntelligenceDerogatory Record
Photocopies of AEP and AlienCertificate Registration (ACR)I-Card (for renewal)
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTSTEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
3 Foreignemployees
Personalappearance andinterview
30 mins Dept. Manager orAlternates:Manpower
Services DivisionChief/Conciliation
and EmployeeWelfare Division
Chief/OIC-Service
Contracting Office
(SCO)/ OICWorkforce
DevelopmentDivision (WDD)
ForeignNational
Applicant
4 Preparation,Signing andIssuance ofBilling Statementfor AEPEndorsement
15 mins AEP EndorsementProcessor
Interviewer: Dept.Manager /Alternate:Authorized
signatory
HR / ADMIN orAuthorized
Representativeof locators/
investors &/orforeign
applicants/nationals
5 Payment of AEPEndorsement
10 mins(Depends on
Client/Customerschedule ofpayment)
Treasury Dept.Cashier / Client-
Customer
Billing Statement Form
6 Preparation ofAEPEndorsement forReview/Evaluation ofMSD DivisionChief
15 mins AEP EndorsementProcessor;
MSD DivisionChief
Copy of Official Receipt
7 Approval/Signingof AEPEndorsement
Within one (1) day Dept. Manager orAlternate Signatory
8 Recording andphotocopying ofapproved AEPendorsement
10 mins AEP EndorsementProcessor/
ReproductionOperator
9 Release of AEPEndorsement
5 mins AEP EndorsementProcessor
END OF TRANSACTION
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ENDORSEMENT FOR ISSUANCE OF
PROVISIONAL PERMIT TO WORK (PPW)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICEFOREIGN SBFZ LOCATORS/INVESTOR/WORKERS
REQUIREMENTS Please refer to the required forms/documents below.
STEP
ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt &evaluation ofapplication forProvisional Permitto Work (PPW)endorsement
10 mins PPW EndorsementProcessor HR / ADMIN orAuthorizedRepresentative
of Locators/Investor &/or
foreignapplicants/nationals
Cover letter address to:Atty: SEVERO C. PASTOR, Jr.,Manager, Labor DepartmentAttention: MR. ROMMEL M.AQUINO, Division Chief,Manpower Services
Bureau of Immigration (BI) FormRADJR-2012-01 (Available fromthe Manpower Services Division inBldg. 255/downloadable at:www.immigration.gov.ph), withlatest 2x2 picture taken not more
than six (6) months
Photocopy of Passport all stampedpages with latest arrival & validvisa
Duly notarized EmploymentContract/Letter of Appointment/Consultancy Agreement
US$30.00
2 Scheduling ofpersonal interview
of foreignemployee-applicant
5 mins PPW EndorsementProcessor If elective officer and
stockholder/member of the Boardof Directors: SEC Articles ofIncorporation, latest GeneralInformation Sheet ( GIS),BoardResolution/ Corporate Secretary s
Affidavit ( duly notarized)
Photocopy of CR/CTE/BPTO Resume/bio-data with latest 2x2
picture Organizational structure Proof of Tax identification Number
(TIN)
Clearance Certificate from theBureau of Immigration that foreignnational is cleared from HoldDeparture, Blacklist, Watch list and/ or Intelligence DerogatoryRecords 3
2
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTSTEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
3 Foreignemployees
Personalappearance andinterview
30 mins Dept. Manager orAlternates:Manpower
Services DivisionChief/Conciliation
and EmployeeWelfare Division
Chief/OIC-Service
Contracting Office
(SCO)/ OICWorkforce
DevelopmentDivision (WDD)
ForeignNational
Applicant
Certificate of Appearance withDuties & Responsibilities
Original Passport
4 Preparation,Signing andIssuance ofBilling Statementfor PPWEndorsement
15 mins PPW EndorsementProcessor
Interviewer: Dept.Manager /Alternate:Authorized
signatory
HR / ADMIN orAuthorized
Representativeof locators/
investors &/orforeign
applicants/nationals
5 Payment of PPWEndorsement
10 mins(Depends on
Client/Customerschedule ofpayment)
Treasury Dept.Cashier / Client-
Customer
Billing Statement Form
6 Preparation ofPPWEndorsement forReview/Evaluation ofMSD DivisionChief
15 mins PPW EndorsementProcessor;
MSD DivisionChief
Copy of Official Receipt
7 Approval/Signingof PPWEndorsement
Within one (1) day Dept. Manager orAlternate Signatory
8 Recording andphotocopying ofapproved PPWendorsement
10 mins PPW EndorsementProcessor/
ReproductionOperator
9 Release of PPWEndorsement
5 mins PPW EndorsementProcessor
END OF TRANSACTION
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ENDORSEMENT FOR ISSUANCE OF
SPECIAL WORK PERMIT (SWP)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICEFOREIGN SBFZ LOCATORS/INVESTOR/WORKERS
REQUIREMENTS Please refer to the required forms/documents below.
STEP
ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt &evaluation ofapplication forSpecial WorkPermit (SWP)endorsement
10 mins SWP EndorsementProcessor HR / ADMIN orAuthorizedRepresentative
of Locators/Investor &/or
foreignapplicants/nationals
Cover letter address to:Atty: SEVERO C. PASTOR, Jr.,Manager, Labor DepartmentAttention: MR. ROMMEL M.AQUINO, Division Chief,Manpower Services
Bureau of Immigration (BI) FormRADJR-2012-01 (Available fromthe Manpower Services Division inBldg. 255/downloadable at:www.immigration.gov.ph), withlatest 2x2 picture taken not more
than six (6) months
Photocopy of Passport all stampedpages with latest arrival & validvisa
Duly notarized EmploymentContract/Letter of Appointment/Consultancy Agreement
US$30.00
2 Scheduling offoreign
employeespersonal interviewby the DepartmentManager/AuthorizedInterviewers
5 mins SWP Processors If elective officer and
stockholder/member of the Boardof Directors: SEC Articles ofIncorporation, latest GeneralInformation Sheet ( GIS),BoardResolution/ Corporate Secretary s
Affidavit ( duly notarized)
Photocopy of CR/CTE/BPTO Resume/bio-data with latest 2x2
picture Organizational structure Proof of Tax identification Number
(TIN)
Clearance Certificate from theBureau of Immigration that foreignnational is cleared from HoldDeparture, Blacklist, Watch list and/ or Intelligence DerogatoryRecords 3
4
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTSTEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
3 Foreignemployees
Personallinterview
30 mins Dept. Manager orAlternates:Manpower
Services DivisionChief/Conciliation
and EmployeeWelfare Division
Chief/OIC-Service
Contracting Office
(SCO)/ OICWorkforce
DevelopmentDivision (WDD)
ForeignNational
Applicant
Certificate of Appearance withDuties & Responsibilities
Original Passport
4 Preparation,Signing andIssuance ofBilling Statementfor SWPEndorsement
15 mins SWP EndorsementProcessor
Interviewer: Dept.Manager /Alternate:Authorized
signatory
HR / ADMIN orAuthorized
Representativeof locators/
investors &/orforeign
applicants/nationals
5 Payment of SWPEndorsement
10 mins(Depends on
Client/Customerschedule ofpayment)
Treasury Dept.Cashier / Client-
Customer
Billing Statement Form
6 Preparation ofSWPEndorsement forReview/Evaluation ofMSD DivisionChief
15 mins SWP EndorsementProcessor;
MSD DivisionChief
Copy of Official Receipt
7 Approval/Signingof SWPEndorsement
Within one (1) day Dept. Manager orAlternate Signatory
8 Recording andphotocopying ofapproved SWPendorsement
10 mins SWP EndorsementProcessor/
ReproductionOperator
9 Release of SWPEndorsement
5 mins SWP EndorsementProcessor
END OF TRANSACTION
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTFRONT-LINE SERVICE ISSUANCE OF CERTIFICATE OF
ACCREDITATION (MANPOWERSERVICES, SECURITY SERVICES,
JANITORIAL/MESSENGERIAL
SERVICES & OTHER PORT RELATED
SERVICES)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICESBFZ SERVICE CONTRACTORS
REQUIREMENTS New:
Letter of Intent, Application Form for Accreditation, SBF
Clients Endorsement/Service Contract, Company Profile,
SEC/DTI/CDA Registration, SSS/PhilHealth/HDMF
Registration, DOLE 1020 Registration, Income Tax Return w/
Audited Financial Statement, List of Company Officers & List
of Employees
Additional Requirements for special types of service:
1. DOLE D.O. 18-A (Manpower /Janitorial Services/Security
Services)
2. PNP-SOSIA License(Security Services)3. Performance/Surety Bond (Security & Ship Chandling
Services)
4. Marina Certificate (Port-related services)
For Port Workers (Cabo & Yagyag):
1. Endorsement Letter from SBF Principal Company
2. Application Form
3. Police/NBI Clearance
4. Medical Certificate
Renewal only:
Certificate of Good Standing Performance from SBF Locator-
Client, 12-month Payroll with corresponding Daily Time
Records (DTRs), Proof of 13th Month Pay, Proofs of SSS,
PhilHealth & Pag-IBIG Remittances, Clearances from the ff:
SBMA units: Accounting Dept., Legal Dept., Intelligence
Office.
Other requirements for new/renewal of Certificate of
Accreditation:
Clearances from the ff. SBMA units: Public Health & Safety
Dept., Ecology Center, Law Enforcement Dept. & Seaport
Dept., Accident Insurance coverage for high-risk jobs
How to avail of the
service:36
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENTSTEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt ofapplication foraccreditation,including requireddocuments(new/renewal)
Within the day Account Officer SBF ServiceContractor
Duly accomplished applicationform & supporting documents
consisting of requirements listedabove
US$200.00PhP500.00(for Cabo)
PhP25(for Yag-yag)
2 Pre-assessmentof the submittedapplication for
accreditationincludingattacheddocuments
DepartmentManager
3 Evaluation/verification ofapplication foraccreditation,includingrequireddocuments
Account Officer/Evaluator
4 Issuance ofBillingAssessment/Order of Payment& Receiving ofReceipt ofPayment forAccreditation
5 mins Division Chief SBF ServiceContractor
Billing Assessment/Order ofPayment Form, Official Receipt
(OR)
5 Preparation ofCertificate of
Accreditation &Assignment ofControl Number
15 mins Division Chief
6 Preparation ofrecommendationfor approval ofCertificate ofAccreditation
15 mins DepartmentManager
Original copy of Certificate ofAccreditation
7 Signing ofCertificate of
Accreditation
Within the day Sr. DeputyAdministrator for
Support Services
Original copy of Certificate ofAccreditation, photocopy of
Official Receipt (OR) of payment8 Issuance/release
of Certificate ofAccreditation
5 mins Account Officer Signed Original Certificate ofAccreditation
END OF TRANSACTION 37
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FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
How to avail of the
service:
FRONT-LINE SERVICE ENDORSEMENT FOR ISSUANCE OF
ENTRY/EXIT PASS
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM) No Noon Break
WHO MAY AVAIL OF THE
SERVICESBMA ACCREDITED SERVICE CONTRACTORS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1a Receipt &evaluation ofEntry/Exit PassApplication Form(new/renewal)
15 mins Account Officer SBMA-accreditedService
Contractor
Valid SBMA Certificate ofAccreditation, Entry/Exit PassApplication Form, Police/NBI
Clearance & resume/biodata withtwo (2) 2x2 photos
None
1b Assignment ofControl Number &duration ofEntry/Exit Pass
2 Review &verification ofapplication foraccreditation,includingdocumentrequirements
2 mins ServiceContracting Office
(SCO)Division Chief
Entry/Exit Pass & ApplicationForm
3 Approval ofendorsement for
Entry/Exit Pass
2 mins DepartmentManager
4 Issuance/releaseof endorsementfor Entry/ExitPass
5 mins Account Officer
END OF TRANSACTION
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here to avail of the
Departmentsservices:
1F, Rm.125 and Rm.138, Barryman Street, Subic Bay Freeport Zone 2222 (for #s 1-5)
2F, Rm.210, Barryman Street, Subic Bay Freeport Zone 2222 (for #s 6-7)
ontact Numbers: 1. Manpower Sourcing Services
(047) 252-4073/4101
2. Endorsement for Issuance of Entry/Exit Pass for SBF Investors/Locators
(Initial / Renewal)
(047) 252-4073/4101
3. Endorsement for Alien Employment Permit (AEP)
(047) 252-4073/4101
4. Endorsement for Provisional Permit to Work (PPW)
(047) 252-4073/4101
5. Endorsement for Special Work Permit (SWP)
(047) 252-4073/4101
6. Issuance of Certificate of Accreditation (Manpower Services,Janitorial / Messengerial
Services, Security Services & Other Port-Related Services)
(047) 252-4861/4542
7. Endorsement for Issuance of Entry/Exit Pass(047) 252-4861/4542
Department Fax No. (047) 252-4494
FRONT-LINE SERVICES GUIDE
LABOR DEPARTMENT
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How to avail of the
service:
FRONT-LINE SERVICE REQUEST FOR REGULAR COLLECTION
(GARBAGE/WASTE)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBFZ LOCATORS/INVESTORS &/OR
SBMA-ACCREDITED CONTRACTOR/HAULER
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt of requestfor regularcollection
5 mins Solid WasteManagement Officer
RequestingSBFZ
locator/investor &/or
resident/lesseeSBMA-
AccreditedContractor
US$1.00 perbag
2 Inspection ofwaste/garbage.
Issuance ofOfficial RequestForm andscheduling ofcollectionaccording toclients preference.And provision ofRegularCollection
4 hours Solid WasteManagement Officer
Official Request Form
Regular Collection Form
3 Collection ofwaste/garbageaccording toschedule. Locatorsigns on theRegular CollectionForm toverify/confirm thetotal number ofbags ofwaste/garbage
collected
1 day Solid WasteManagement
Personnel
Regular Collection duly signed byclient
FRONT-LINE SERVICES GUIDE
MAINTENANCE AND TRANSPORTATION DEPARTMENT
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
4 Preparation ofmonthly billingreport andforwarding thesame to theSBMA AccountingDepartment
2 days Solid WasteManagement Billing
Officer
Regular Collection Form dulysigned by client
Monthly Billing Report
5 Issuance of
Monthly BillingStatement
SBMA Accounting
Department
Billing Statement
6 Payment at SBMATreasuryDepartmentCashier
Client Billing Statement
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
MAINTENANCE AND TRANSPORTATION DEPARTMENT
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How to avail of the
service:
FRONT-LINE SERVICE REQUEST FOR SPECIAL COLLECTION
(GARBAGE/WASTE)
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBFZ LOCATORS/INVESTORS &/OR
SBMA-ACCREDITED CONTRACTOR/HAULER
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt of requestfor specialcollection
5 mins Solid WasteManagement Officer
RequestingSBFZ
locator/investor &/or
resident/lesseeSBMA-
AccreditedContractor
Php4,500.00per truck load
2 Inspection ofwaste/garbage.
Determine type ofequipment to beused andmanpower, andscheduledate/time ofcollection. Issueapproved specialcollection request.
4 hours Solid WasteManagement Officer
Special Collection Form
3 Collection ofwaste/garbageaccording toschedule. Locatorsigns on theWaste CollectionForm toverify/confirm thetotal number oftruckload(s)collected.
1 day Solid WasteManagement
Personnel
Special Collection Form
4 Monitoring/Recording of thetotal no. oftruckload tipped
1 day Solid WasteManagement Officer
Special Collection Form
FRONT-LINE SERVICES GUIDE
MAINTENANCE AND TRANSPORTATION DEPARTMENT
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
5 Preparation ofmonthly billingreport andforwarding thesame to theSBMA AccountingDepartment
2 days Solid WasteManagement Billing
Officer
Special Collection Form
Monthly Billing Report
6 Issuance of
Monthly BillingStatement
SBMA Accounting
Department
Billing Statement
7 Payment at SBMATreasuryDepartmentCashier
Client Billing Statement
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
MAINTENANCE AND TRANSPORTATION DEPARTMENT
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF TIPPING PERMIT
FOR SOLID WASTE TRANSFER
SCHEDULE OF SERVICE Monday-Friday (8:00AM-5:00PM)
WHO MAY AVAIL OF THE
SERVICE
SBFZ LOCATORS/INVESTORS &/OR
SBMA-ACCREDITED CONTRACTOR/HAULER
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Filling up of SolidWaste TransferDocument
Client RequestingSBFZ
locator/investor &/or
resident/lesseeSBMA-
AccreditedContractor
Solid Waste Transfer Document Php1,800.00per truck load
2 Acquiring of
Clearance fromthe Procurementand PropertyDepartment(PPMD) and theBureau ofCustoms (BOC)
Client Solid Waste Transfer Document
3 InspectGarbage/Waste tobe disposed andSolid WasteTransferDocuments ifCleared by PPMDand BOC
15 mins Solid WasteManagement Officer
Waste GeneratorCertification/Authorization to
haul Garbage/Waste &SBMA Accreditation (Hauler)
4 Issuance of BillingAssessment Formand logging of theSolid Waste
TransferDocuments
10 mins Solid WasteManagement Officer
Solid Waste Transfer Document
Billing Assessment Form
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MAINTENANCE AND TRANSPORTATION DEPARTMENT
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
5 Payment at theSBMA TreasuryDepartment
Client Billing Assessment Form
6 Endorsement ofSolid WasteTransferDocument forapproval and
photocopying ofapproveddocuments forfiling
10 mins Solid WasteManagement Officer
Official Receipt
Solid Waste Transfer Document
7 Issuance andlogging ofapproved SolidWaste TransferDocument
5 mins Solid WasteManagement Officer
Solid Waste Transfer Document
8 Surrender oforiginal copy ofSolid WasteTransferDocument prior toexiting the TipoSentry Plaza Gate
Solid Waste Transfer Document
9 Recording of allcollected SolidWaste TransferDocuments
5 mins Solid WasteManagement Officer
Solid Waste Transfer Document
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
MAINTENANCE AND TRANSPORTATION DEPARTMENT
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here to avail of the
epartmentsrvices:
Maintenance: Bldg. 275, Aguinaldo Street, Subic Bay Freeport Zone 2222
Transportation: Canal Road, Subic Bay Freeport Zone 2222
ontact Numbers: 1. Regular Garbage and Waste Collection
(047) 252-4309
2. Special Garbage and Waste Collection
(047) 252-4309
3. Issuance of Tipping Permit for Solid Waste Transfer
(047) 252-4309
FRONT-LINE SERVICES GUIDE
MAINTENANCE AND TRANSPORTATION DEPARTMENT
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF DAILY PASS/
ONE-MONTH TEMPORARY PASS
SCHEDULE OF SERVICEMain gate/SOG :Daily / 7:00 AM4:00 PM
Tipo & Kalaklan Satellite Offices: Daily / 24 hrs.
WHO MAY AVAIL OF THE
SERVICE
New APPLICANT FOR INTERVIEW OR EXAM
DELIVERY / TRUCK DRIVER AND YAGYAG
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt ofendorsement fromLabor Dept.
7 mins Pass WindowClerk
New applicant(for interview
or exam)
Valid ID(SSS/TIN/School/Company/
Driver's license/PRC License)
None
2 Verification &evaluation ofsubmittedrequirements
Delivery/Truck Driver
Valid Driver's License &Vehicle Registration
Delivery Receipt
3 Preparation &
issuance of pass
Yagyag Valid Company/Yagyag ID,
Information Sheet &2x2 picture (for new applicants)
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
OFFICE SERVICES DEPARTMENT OSD)
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF TEMPORARY
COMPUTERIZED IDOR COMPUTERIZED ID CARD
SCHEDULE OF SERVICE
Bldg. 494: MondayFriday / 8:00 AM5:00 PM
(No Noon Break)
Service is also available to SBFZ Residents
on Saturdays from 8:00 AM - 5:00 PM
WHO MAY AVAIL OF THE
SERVICE
SBMA/SBFZ WORKERS/SBF RESIDENTS & STUDENTS &
EMPLOYEES OF SBFZ-DETAILED GOVERNMENT
AGENCIES
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Receipt ofApplication forGate Passendorsed byLabor Dept./LandAssetManagementDept. (LAMD)
45 mins Pass Issuance &Control Division(PICD) Evaluator
SBFZ LocatorSBMA-
AccreditedContractor
Endorsement from LaborDept.
Duly accomplished informationSheet
Copy of valid NBI/PoliceClearance(NBI/Policeclearance Stub-3 mos maybegiven in lieu of 6 months)
Malaria test (for initial & everyrenewal of ID cards of all Hanjinemployees)
PhP 100.00 forTemporary
ComputerizedID
PhP 200.00 forcomputerized
ID card
2 Approval ofapplicationendorsed byLabor Dept/LAMD
OSD Manager orauthorizedsignatory
Safety Training Certificate (forall Hanjin employees)
Certificate of Attendance ofLabor Workforce Orientation(for computerized ID card only)
3x5 application form & expired
SBMA ID card (for renewal ofID only)
3 Evaluation ofrequirementsendorsed byLabor Dept./ LandAssetManagementDept. (LAMD)
PICD Evaluators SBMAPermanentEmployees
Request from SBMA HRMD- Duly accomplished information
sheet- 3x5 application form
(for renewal only)
Free of chargefor initialissuance
Php150.00 forreplacement/reprint of ID
4 Preparation ofBillingAssessment form
SBMA-Gov't
Contractual-Contract of
serviceemployees
Request from SBMA HRMD-Duly accomplishedinformation sheet
- 3x5 application form &expired SBMA ID card (for
renewal only)
PhP100.00 forrenewal
FRONT-LINE SERVICES GUIDE
OFFICE SERVICES DEPARTMENT OSD)
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
5 Payment of fee byapplicant
Treasury Dept.Cashier
Employee ofgov't agency
in SBFZ
Request from concerned gov'tagency
Duly accomplished informationsheet
3x5 application form & expiredSBMA ID card (for renewalonly)
Free of chargefor agencies w/
MOA withSBMA
PhP150.00 forother agencies
SBFZResident
Endorsement from LAMD Duly accomplished information
sheet 3x5 application form & expiredSBMA ID card (for renewalonly)
PhP200.00 forcomputerized
ID card
Foreignnationalworker
Endorsement from Labor Dept. Copy of valid Special Subic
Working Visa Duly accomplished information
sheet 3x5 application form & expired
SBMA ID card (for renewal
only)
6 Final proceduresby Electronic DataProcessing (EDP)Section
Badging Personnelat EDP Section
Foreignnationallocator/investor
Copy of valid Special SubicInvestors Visa
Duly accomplished informationsheet
3x5 application form & expiredSBMA ID card (for renewalonly)
PhP 100.00 forTemporary
ComputerizedID
PhP 200.00 forcomputerized
ID card
6a Encoding of
neededinformation &Electronic captureof photo,signatureand fingerprint ofapplicant(no fingerprintingfor TemporaryComputerized ID)
Regular visitor Endorsement from any office
within SBFZ Duly accomplished information
sheet 3x5 application form & expired
SBMA ID card (for renewalonly)
PhP 100.00 for
TemporaryComputerized
IDPhP 200.00 forcomputerized
ID card
Retired AffairsOffice (RAO)
Approved request from RAOHead
Duly accomplished informationsheet
3x5 application form & expiredSBMA ID card (for renewalonly)
PhP200.00 forcomputerized
ID card
FRONT-LINE SERVICES GUIDE
OFFICE SERVICES DEPARTMENT OSD)
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
6b Printing andrelease ofTemporaryComputerized andComputerized IDcard
SBFZcaretaker &domestic
helperin Binictican/
Cubi/Kalayaan
housing area
Endorsement from LAMD Duly accomplished information
sheet Copy of valid NBI/Police Clearance 3x5 application form & expired
SBMA ID card (for renewalonly)
PhP 100.00Temporary
ComputerizedID
PhP 200.00 forcomputerized
ID card
Apartelle/Condominiumoccupant
Long-stayinghotel guestwithin SBFZ
Endorsement from ADMINoffice of apartelle, condominiumor hotel
Duly accomplished informationsheet
3x5 application form & expiredSBMA ID card (for renewalonly)
PhP 100.00 forTemporaryComputerized
ID
PhP 200.00 forcomputerized
ID card
On-the-JobTrainee (OJT)
Endorsement from SBMAHRMD (for SBMA offices) or
endorsement from SBMA LaborDept. (for SBFZ locators)
Duly accomplished informationsheet
PhP 100.00 forTemporary
ComputerizedID
Students ofSchools within
SBFZ
Masterlist from the SchoolRegistrar Registration Form
Accomplished informationsheet
3x5 application form & expiredSBMA ID card(for renewal only)
Php 100.00 forTemporary
ComputerizedID
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
OFFICE SERVICES DEPARTMENT OSD)
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here to avail of the
epartmentsrvices:
Bldg. 494, Aguinaldo Street, Subic Bay Freeport Zone 2222
Main Gate/SOG, Tipo & Kalaklan Satellite Offices
ontact Numbers: 1. Issuance of Daily Pass / One-Month Temporary Pass
Main Gate/SOG: (047) 252-4310
Kalaklan Satellite Office (047) 252-4006
2. Issuance of Issuance of Temporary Computerized ID or Computerized ID Card
(Bldg. 494)
(047) 252-4012/4290
FRONT-LINE SERVICES GUIDE
OFFICE SERVICES DEPARTMENT OSD)
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF PHSD CLEARANCE FOR
SBMA ACCREDITATION
SCHEDULE OF SERVICE Monday - Wednesday - Friday (8:00 AM - 5:00 PM)
WHO MAY AVAIL OF THE
SERVICESERVICE CONTRACTORS
REQUIREMENTS Please refer to the required forms/documents below.
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Issuance ofApplication/Checklist Form &instructions toapplicantregardingrequirements &procedures
30 mins Medical Officer,Sr. SafetySpecialist, Safety
Specialist orSanitary Inspector
ServiceContractors Application Form indicating the listof requirements None
2 Receipt & initialevaluation ofcomplete
requirements ofapplicationbased onchecklist
30 mins All requirements indicated in theapplication form
3 Issuance ofbillingassessment
10 mins Php20.00
4 Payment ofPSHDClearance Fee
10 mins SBMA TreasuryDepartment
Cashier
Photocopy of Official Receipt
5 Evaluation ofsubmitteddocuments
2 working days Medical Officer, Sr.Safety Specialist,Safety Specialist
or SanitaryInspector
All requirements indicated in theapplication form
None
6 Validation ofsubmittedmedicalcertificates
2 working days Medical Officer Medical certificates of employees
7 Issuance/release
of PHSDAccreditationClearance
5 mins Occupational
Health Staff
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)
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FRONT-LINE SERVICES GUIDE
PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)Note 1
dentification of Applicants for Accreditation of Service Contractors is based on six (6) Categories and they are as
follows:
CATEGORY I (A) Where the nature of work exposes the workers and other persons in the vicinity of the
operations to dangerous environmental elements, contaminants or work conditions including
ionizing radiation, chemicals, fire, flammable substances, noxious elements and the like such
as:
1. Electrical services
2. Janitorial services
3. Oil sludge collection
4. Painting
5. Pest Control
6. Refrigeration and air conditioning services
7. Scrap hauling/trading
8. Supply/trading of hazardous goods
9. Tank Cleaning
10. Waste Disposal
11. Water/wastewater treatment
(B) Where the workers are engaged in construction work, blasting, stevedoring, dock work:
1. Construction
2. Lighterage and barges3. Marine Surveying
4. Ship Chandling
5. Ship Repair
6. Repair of any nature
7. Stevedoring
(C) Where workers use or are exposed to power driven tools or machinery:
1. Automechanical services
2. Bunkering
3. Cargo Forwarding
4. Cargo Handling5. Cargo hauler/trucking
6. Ferry Services
7. Harbor Pilot services
8. Hauling
9. Heavy Equipment rentals/sales
10. Helicopter/plane services
11. Shipping
12. Tour operation
13. Transportation
14. Trucking
15. Tug Services
(D) Where the workers are exposed to biologic agents such as bacteria, fungi, viruses,
protozoas, nematodes and other parasites:
Landscaping
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FRONT-LINE SERVICES GUIDE
PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)CATEGORY II Food Service Providers
CATEGORY III Health & Medical Services
CATEGORY IV Security Agency
CATEGORY V Those whose services are limited to office work, professional services, supply/trading of non-
hazardous goods:
1. Brokerage
2. Communication
3. Consultancy
4. Insurance
5. Internet Service
6. Laundry
7. Learning Center
8. Lending Services
9. Professional Services (except health & medical)
10. Publishing/printing
11. Supply/trading
CATEGORY VI Other services not specified or classified under any of the above
Note 2
INITIAL RENEWAL
CATEGORY ISafety and Health Program
List of current workers for SBFZ operation
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old and
above)
Drug-free Workplace Policies and
Programs
Certificate of attendance to 40-Hour BasicOccupational Safety and Health Training
Certificate of Attendance to 40-Hour Basic
Occupational Safety and Health Training
and Construction Safety Training ( for
Construct ion Services)
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
NOTE: If no training certificate/s is submitted
at the time of initial application, a letter of
commitment to comply within 6 months shallbe submitted.
Addit ion al Requirements for Construct ion
and Heavy Equipment Rental Services:
Heavy equipment Inventory
Heavy equipment testing certification
Heavy equipment operators TESDA
certificate
List of projects in SBFZ for the past year
and duration of each
List of workers for SBFZ contracts for the
past year, work performed and duration of
employment of each
List of current workers
Certificate of attendance to 40-Hour Basic
Occupational Safety and Health Training
Certificate of Attendance to 40-Hour Basic
Occupational Safety and Health Trainingand Construction Safety Training (for
Construct ion Services)
Proofs of SHP Implementat ion
Workplace inspection report
Accident investigation/injury reports
Safety Orientation/training syllabus and
attendance sheet
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old andabove)
Drug-free Workplace Policies and Program
Authorization letter from companys top
management is processor is not an
employee or not connected with the
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FRONT-LINE SERVICES GUIDE
PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)Note 2
INITIAL RENEWAL
CATEGORY IISanitary Clearance
Drug-free Workplace Policies and
Programs
List of current workers
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
Sanitary Clearance
List of companies served for the past year
List of current workers
Drug-free Workplace Policies and
Programs
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
CATEGORY IIICertificate of accreditation/authorization
from DOH
Certificate of BWC accredited training on
occupational health and safety of medical
officer
List of current workers for SBFZ operation
PRC License of medical, dental, nursing &
other health professionals
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-rayresults, ECG for workers 35 years old and
above)
Drug-free Workplace Policies and
Programs
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
Certificate of accreditation/authorization
from DOH
Certificate of BWC accredited training on
occupational health and safety of medical
officer
Certificates of relevant refresher training of
old staff
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old andabove)
List of SBFZ clients for the past year
List of workers for SBFZ operation for the
past year
List of current workers
PRC License of medical, dental, nursing
and other health professionals
Drug-free Workplace Policies and
Programs
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
CATEGORY IVList of current workers for SBFZ operations
Original copy of current Certificates of
Neuro-psychiatric Testing of all security
personnel
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old and
above)
Original copy of drug testing results
Drug-free Workplace Policies andPrograms
List of clients for the past year
List of workers for SBFZ contracts for the
past year, work performed and duration of
employment of each
List of current workers
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old and
above)
Original copy of current Certificate ofNeuro-psychiatric testing of all security
personnel
Original copy of drug testing results
Drug-free Workplace Policies and
Programs (if no policy was submitted on the
initial application) 55
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FRONT-LINE SERVICES GUIDE
PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)Note 2
INITIAL RENEWAL
CATEGORY VList of current workers for SBFZ operation
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old and
above)
Drug-free Workplace Policies and
Programs
Authorization letter from companys topmanagement is processor is not an
employee or not connected with the
company
List of SBFZ clients for the past year
List of workers for SBFZ operation for the
past year
List of current workers
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old and
above)Drug-free Workplace Policies and
Programs
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
CATEGORY VIList of current workers for SBFZ operation
Original copy of current Medical Certificates
of pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old andabove)
Drug-free Workplace Policies and
Programs
Other requirements to be determined by the
Department Manager depending on the
nature of business
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
List of SBFZ clients for the past year
List of workers for SBFZ operation for the
past year
List of current workers
Original copy of current Medical Certificatesof pre-employment/annual physical exam of
workers (with laboratory and chest x-ray
results, ECG for workers 35 years old and
above)
Drug-free Workplace Policies and
Programs
Other requirements to be determined by the
Department Manager depending on the
nature of business
Authorization letter from companys top
management is processor is not an
employee or not connected with the
company
NOTE 3
Additional requirements (Initial and Renewal, whenever applicable):
The following items for submission must be signed by the owner, manager or top official of the
company:
a. List of current workers for SBFZ operation
b. Heavy equipment inventory
c. List of projects/clients in SBFZ for the past year and the duration of each project/client
d. List of workers for the past year, work performed and duration of employment of each
employee
The following items for submission must be signed by the safety officer and approved/noted bythe owner, manager or top official of the company:
a. Workplace inspection report
b. Accident investigation/injury report or certification of non-occurrence of accident/injury
Application for renewal of accreditation will not be accepted if the company fails to submit
certificate of training in BOSH/Construction Safety of its designated safety officer based on the
letter of undertaking/commitment that the company has previously submitted.56
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here to avail of the
epartmentsrvices:
Bldg. 280, Dewey Ave., Subic Bay Freeport Zone 2222
ontact Numbers: Issuance of PHSD Clearance for SBMA Accreditation
TeleFax (047) 252-4502
PUBLIC HEALTH AND SAFETY DEPARTMENT PHSD)
FRONT-LINE SERVICES GUIDE
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF MANUAL GATE PASS &
SUB-GATE PASS
SCHEDULE OF SERVICE Monday - Friday (8:00 AM - 5:00 PM)
WHO MAY AVAIL OF THE
SERVICE
AUTHORIZED COMPANY LOCATOR/
REPRESENTATIVES, SBMA-ACCREDITED BROKERS,
FORWARDERS, CARGO OWNERS & PORT USERS
REQUIREMENTSGate Pass/Sub Gate Pass & Required Forms/Documents
listed below
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Requisition ofManual Gatepass& Sub GatepassForm
1 min Billing Officer I Authorizedcompany
representative
1. Duly accomplished Gatepass& Sub Gatepass form
2. Bil l of Lading3. Invoice/ Packing List4. Import tally sheet5. Official receipt of tax payment
from BOC6. Customs entry from BOC7. Clearance / permit from other
concerned SBMA
department and governmentagencies such as BOC8. Other relevant documents
stated in the Billing /Processing checklist ofrequirements
9. For additional requirementsplease refer to the officialchecklist of requirements
PhP300.00/form
2 Assessment of
fees (ProcessingFee)
2 mins Billing Officer II
3 Payment &Issuance ofOfficial Receipt
2 mins SBMA Cashier
4 Verification ofOfficial Receipt &Issuance of Form
2 mins Billing Officer
5 Receipt &Recording ofFilled out ManualGatepass & SubGatepass Form
2 mins Processing OfficerI
FRONT-LINE SERVICES GUIDE
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
6 Review ofSubmitted ManualGatepass/SubGatepass(Payment of PortCharges if theres
any
15 mins Processing Officer II
7 Recommendapproval of
ManualGatepass/SubGatepassApplication
5 mins Billing/ProcessingHead
8 Approval ofManualGatepass/SubGatepassApplication
5 mins GeneralManager/Authorized
Signatory
9 Marking of dryseal stamp andSegregation ofApprovedGatepass/SubGatepass
2 mins Processing Officer I
10
Release ofapprovedGatepass/Sub
Gatepass
2 mins Processing Officer I
END OF TRANSACTION
FRONT-LINE SERVICES GUIDE
SEAPORT DEPARTMENT
Note:
This process includes sub-processes that require clearances from other SBMA
departments & government agencies.
Processing time is measured per document
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How to avail of the
service:
FRONT-LINE SERVICE ISSUANCE OF BRING-IN PERMIT
SCHEDULE OF SERVICE Monday - Friday (8:00 AM - 5:00 PM)
WHO MAY AVAIL OF THE
SERVICE
AUTHORIZED COMPANY REPRESENTATIVES,
SBMA-ACCREDITED BROKERS, FORWARDERS,
CARGO OWNERS
REQUIREMENTSBring-In Permit Form & other
Required Forms/Documents listed below
STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
1 Requisition ofBring-In PermitForm
1 min Billing Officer AuthorizedCompany
Representative
SBMAAccredited
Broker,forwarder,
cargo owner
1. Duly accomplished Bring-inPermit Form
2. Delivery Receipt with LawEnforcement Officers andSeaport Cargo Checkeracknowledgement (if alreadyinside SBFZ) Cleared for
Entry Stamp3. Special Power of Attorney to
process4. Permanent Tally Sheet (if
already inside SBFZ)5. Farm-out/Bring-out Permitfrom other Economic Zone
6. Customs Boat Note fromother Economic Zone
7. For additional Requirementsplease refer to the OfficialChecklist of Requirements
PhP300.00/form
2 Assessment of
Fees
2 mins Billing Officer
3 Payment &Issuance ofOfficial Receipt
2 mins SBMA Cashier
4 Verification ofOfficial Receipt &Issuance of Bring-In Permit Form
1 min Billing Officer
FRONT-LINE SERVICES GUIDE
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STEP ACTIVITY
PROCESSING
TIME
PERSON/S
RESPONSIBLE CLIENT
REQUIRED
FORMS/DOCUMENTS FEES
5 Review of Bring-InPermitApplication
8 mins localinboundproducts10 mins
manufacturingcompany
(constructiveexport
15 minspetroleum
product by land,cigarettes,
liquors & otherproducts for
direct export andtransshipment
Processing Officer
6 Recommendapproval of Bring-In PermitApplication
5 mins Billing/ProcessingHead
7 Approval of Bring-In PermitApplication
5 mins GeneralManager/Authorize
d Signatory
8 Segregation &Marking of OfficialSBMA Dry Seal
on the approvedBring-In Permit
2 mins Processing Officer
9Issuance/Releaseof approved Bring-In Permit
1 min Processing Officer
ENDOF TRANSACTION
FRONT-LINE SERVICES GUIDE
SEAPORT DEPARTMENT
Note:
This process includes sub-processes that require clearances from other SBMA
departments & government agencies.
Processing time is measured per document 61
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How to avail of the
service:
F