Augeo Membership presentation 2016

Proprietary & Confidential | 1

INCREASE MEMBER ENROLLMENT & DRIVE REVENUE,

RETENTION & CONTINUITY

Wholesale Membership Platform

Ready-to-go wholesale programs

Custom enhanced wholesale programs

Lifestyle programs

Premium programs


SERVING FORTUNE 50-1,000 and local and regional businesses

INDUSTRIES SERVEDfinancial services, home improvement,

insurance, food service, sports, retail,

distribution, publishing, telecommunications and

pharmaceuticals

AUGEO AT A GLANCE

1,200+active loyalty

programs in market

in over 55 countries

30,000+card-linked offers at

retail locations

nationwide

15+years managing

loyalty programs

12,000,000+end users with over 33

billion points on file

NATIONAL OFFICES

Headquarters

St. Paul, MN

Scottsdale, AZ

Naperville, IL

Dover, NH

New York, NY

Ronkonkoma, NY

Roswell, GA


CORE PLATFORMSdriven by hundreds of international & national clients

EMPLOYEE RECOGNITION

Employee incentive solutions deployed with unique contest functionality, game mechanics and custom mobile platforms. Award redemption options including e-gift cards, merchandise and custom catalogs.

FINANCIAL INSTITUTION LOYALTY

Enterprise loyalty strategies with customized solutions providing comprehensive rewards, earn and burn opportunities and merchant-funded programs supporting card-linked offers both in-store and online.

CARD-LINKED OFFERS

National, regional and local offers are

linked directly to a sponsoring payment

card or consumers can add a payment

card of their choice and earn cash back or

bonus points both in-store and online.

CUSTOMER LOYALTY

B2B & B2C programs designed to elevate

overall engagement and strengthen your

relationship with your customers.

INSURANCES

Access for employers and associations to

offer enhanced health, auto, home and life

insurance and other financial products and

services without added cost or

administration.

MEMBERSHIP BENEFITS

Access to over 200,000 local, regional and

national offerings, partners and discounts,

we package various programs that are

customized to meet specific industry,

client and consumer objectives.

AGENCY

Develops and executes comprehensive

marketing campaigns, product inception

ideas and optimize programs with web,

tablet, mobile and interactive

communications, photo and video

production and social media efforts.

Proprietary & Confidential | 4Proprietary & Confidential | 4

ENGAGEMENT SOLUTIONS FOR LEADING NATIONAL BRANDS

Creating engaged communities and enhancing brand loyalty for more than 15 years. The consumer engagement programs we craft are visual, digital, interactive, social, mobile and successful.


AUGEO’S EXPERIENCE FOSTERS INNOVATION ACROSS MARKETS

Augeo's work on new and innovative platforms allows us to implement leading innovations in our financial institution loyalty products and be first in market with new program features.


MEMBERSHIP ENGAGEMENT LEVERAGING CURRENT TRENDS

Our breadth of platforms and functionality

enable inventive and tailored approaches to

loyalty subscription programs.

All programs leverage:

• Benefits network

• Social and traditional points chassis

• Customer support

• Billing services

• Mobile technologies


DRIVE REVENUE WITH UNIQUE OPPORTUNITIES

Increased transaction frequency & value

Better customer retention

Greater brand affinity & increased loyalty

Competitive advantage created by increased product differentiation

New revenue sources from upsell


READY-TO-GO WHOLESALE PACKAGES

• Deployment ready• Quick-to-market solution• Custom branded• Distinctive visual approach

created by a team of designers, copywriters and interactive developers


CUSTOM WHOLSALE PACKAGES


LIFESTYLE PACKAGES

• Deals• National and local offers

• Insurance savings

• Earn Koiyn• Gaming

• Voting

• Photo contests

• Redeem Koiyn• Quarterly sweepstakes

• Monthly auctions

• Gift cards

• Merchandise


Product & Benefits

Fulfillment

Marketing

Acquisition &

EnrollmentServicing

Reporting

IT Infrastructure

COMPREHENSIVE SUPPORT


WELLNESS

Alternative Wellness

Anytime Fitness

Hearing aids

Chiropractic services

Telemedicine

Contact lenses

Dental plan

Diabetic supplies

Fitness network

Health information library

Hospital network

Mail order prescription plan

Mail order hearing instruments

Mail order pharmacy

Medical supplies & equipment

Medical evacuation

Medical record storage

Oral Care Program

Network pharmacy

Nurse hotline

Nursing home care

Online fitness & nutrition center

Online health manager

Online physicians

Physician referral program

Podiatry services

Prescription delivery

Senior answers

Vision plan

LIFESTYLE, TRAVEL &

ENTERTAINMENT

Airfare booking platform

Resort vacation platform

Hotel booking platform

Cruse center

Vacation packages

Budget truck rental

FTD flowers & gifts

Online farmer’s market

Gourmet foods

Grocery coupon book

Discount moving & storage

Grocery coupons

Restaurant coupons

Pet care

Pet drug card

PODS storage discounts

SpaFinder gift certificates

Magazine subscriptions

Movie tickets

Theme park coupons

Alarm systems

Lawn care

Cleaning services

Discounted dining

Auto rental

Personal concierge

Park Ride Fly USA

ID PROTECTION & LEGAL

SERVICES

ID monitoring

ID risk scores

ID restoration services

Identity theft insurance

Family legal plan

Finance tools

Financial counseling

Personal finance resources

Tax hotline

Credit card theft guarantee

Home deductible reimbursement

Small business legal plan

Small business tax advice

AUTOMOBILE

Emergency roadside assistance

Auto care savings plan

Mechanic hotline

Auto service, tires & wheels

Discount tires & rims

New auto quotes & purchasing

Used auto quotes

SHOPPING

Discount merchandise

Lowest price guarantee

Extended warranty plan

Local merchant network

Cash Rebates Mall

DISCOUNTED GIFT CARDS

Over 200 name brand gift cards to choose from

including:

AMC Theaters Gold

Experience Tickets

Barnes & Noble

Dave & Busters

The Sports Authority

Foot Locker

Lowes Home Improvement

Auto Zone

CVS Pharmacy

Staples

LOCAL MERCHANT NETWORK

Automotive

Beauty

Business & Office

Clothing

Computers & Electronics

Dry Cleaner

Education

Entertainment & Recreation

Financial Services

Fitness & Wellness

Food & Dining

Health & Medical Services

Home Services & Contractors

Insurance

Legal Services

Party, Event & Wedding Services

Pet Services

Professional

Real Estate Services

Retail

Sports

Tax services

Travel

CHOOSE FROM HUNDREDS OFPRODUCTS, SERVICES & OFFERS


ONBOARDING & FULFILLMENT

• Fulfillment materials are

mailed within 2 business

days of new membership

notification.

• The materials can be

completely custom or our

standard ready-to-go

materials.


Marketing support

Website

E-mail campaigns

Online advertising

Print collateral

Social media

Direct mail

Media advertising

Retail promotions

REFINED IMPLEMENTATION PROCESS

Best practices from 100’s of programs

Discovery

6Requirements

6UI Design

6Technology Development

6Testing/QA

6Marketing Support

6Deployment

6Evaluation/refinement


PROVEN TECHNOLOGY

Tested by millions of transactional events

• Front and back end IT development capabilities

• Decades of experience in programming and software engineering

• Applications designed to be customizable to clients needs

• All core software and systems developed and maintained in-house

• State of the industry hardware and software systems

• Ability to receive and transmit data via FTP, direct connection, as well as various media formats

• Redundant and secure hardware and storage systems

15


TECHNOLOGY SUPPORT

Pre & post launch

• Membership acquisition software and logic

• Membership information database set-up and management

• Compliance (e.g. PCI, PA-DSS, ISO)

• Adherence to security requirements in your infrastructure

• Website development

• Network configuration

• Scheduled maintenance

• Monitoring, support and problem management of technology

• Business continuity planning and disaster recovery

• Data back-up and archiving


MARKETING & CREATIVE SERVICES

Print, Web, Mobile, Movies, Email, Social Media, Games & Public Relations


RESPONSIVE CUSTOMER SERVICE

Phone, online, email support

• Dedicated IVR and web based information systems

• 24/7 live customer service

• Highly trained on all membership programs

• Structured with team leaders, supervisors to assure rapid

escalation/resolution

• Internal quality monitoring and coaching

• Standards of performance

Average speed to answer

85% of calls within

11 seconds

90% of calls within 45

seconds

90% 85%


Integrated

complementary skills

Dedicated Account Director

Program Design

Software Development

Project Manager

Marketing Strategist

Integration Manager

Business Analyst

Engagement Engineer

Website Developers

Front-End UI Designer

Back-end Developer

Creative Copy Writers and Designers

Application Architects

Enterprise Architect

Hardware Engineer

Tech Support Team

Performance Analyst

EXTENSIVE TEAM

Wide range of experience

• Dedicated Account Director

• Every Augeo Membership Program benefits from dedicated staff

knowledgeable about every aspects of your particular program

• Guidance on program design practices consultation

• Revenue opportunity exploration management

• Evaluation, analysis and recommended improvement


THANK YOU

We stand by ready and eager to begin work on your behalf.

David Carlson

[email protected]

1.800.657.8309

Documents

Augeo Membership presentation 2016