Avj-Avivdvn Bmjvgx e¨vsK wjwgUW - al-arafahbank.com CITIZEN CHARTER AIBL.pdf · bZzbfvge DØvab nIqv mKj kvLvB mivmwi AbjvBb mdUIqvi Gi gva¨g ïiæi w`b _gK cwiPvwjZ n”Q eg`wkK

Avj-Avivdvn Bmjvgx e¨vsK wjwg‡UW cÖavbKvh©vjq

63 cyivbv cëb, XvKv

www.al-arafahbank.com

‡mev m¤úwK©Z wb‡`©wkKv

Citizen Charter

ZvwiLt 30.09.2018

http://www.al-arafahbank.com/

Avj-Avivdvn Bmjvgx e¨vsK wjwg‡UW

wmwU‡Rb PvU©vi (Citizen Charter) - ‡m‡Þ¤î, 2018

GK bR‡i Avj Avivdvn Bmjvgx e¨vsK wjwg‡UW

‡gvU kvLvi msL¨v t 162

kû‡i kvLvi msL¨v t 94

MÖvgxb kvLvi msL¨v t 68

K‡c©v‡iU kvLvi msL¨v (†gvU kvLvi g‡a¨ AšÍf©~³) t 10

G‡R›U e¨vwKs AvDU‡jU t 168

‡Rvbvj Awdm t 08

GwW kvLv t 25

‡nW Awd‡mi wefvM mg~n t 46

mvewmwWqvix †Kv¤úvbx t 04

GwUGg ey_ t 148

‡kqvi‡nvìv‡ii msL¨v t 26015

Kg©Pvixi msL¨v t 3682

bZzbfv‡e D‡Øvab nIqv mKj kvLvB mivmwi AbjvBb mdUIqvi Gi gva¨‡g ïiæi w`b †_‡K cwiPvwjZ n‡”Q

‣e‡`wkK evwY‡Rï mKj Kvh©µg AbjvBb mdU&&Iqvi Gi gva¨‡g cwiPvwjZ n‡”Q

Awd‡mi mgqm~Px t iweevi nB‡Z e„n®úwZevi

mKvj 10.00Uv †_‡K weKvj 6.00Uv

‡jb‡`‡bi mgqm ~Pxt iweevi nB‡Z e„n®úwZevi

mKvj 10.00Uv †_‡K weKvj 4.00Uv

( ycyi 1Uv †_‡K 1.30Uv ch©šÍ †hvn‡ii bvgvR I Lvev‡ii weiwZZ‡e

Avf¨šÍixb eë¯’vq weiwZKvjxb mg‡q ‡jb‡`b Ae¨vnZ _vK‡e)

(kwbevi GwW kvLvmg~†n mKvj 10Uv †_‡K ycyi 12Uv ch©šÍ †jb‡`b m¤úvw`Z nq)

mvÜ¨Kvjxb e¨vswKst weKvj 4.00Uv †_‡K mÜ¨v 6.00 Uv

mgqm~Px

Avj-Avivdvn Bmjvgx e¨vsK wjwg‡UW

wmwU‡Rb PvU©vi (Citizen Charter)

01.wfkb I wgkb

wfkb tevsjv‡`‡k Bmjvgx e¨vswKs G AMÖMvgx nIqv Ges RvZxq A_©bxwZi Dbœq‡b D‡jøL‡hvM¨ Ae`vb ivLv ( To be a pioneer in islami Banking in Bangladesh

andcontribute significantly to the growth of the national economy )

wgkbt

BnKvj Ges ciKv‡j me©kw³gvb Avjøvni mš‘wó AR©b ( Achieving the satisfaction of almighty Allah both here &hereafter )|

kixqvn wfwËK e¨vswKs avivi AMÖMwZ‡Z f’wgKv ivLv|( proliferationof shariah based banking practices )

AZ¨vaywbK cÖhyw³i gva¨‡g DbœZgv‡bi Avw_©K †mev cÖ`vb ( Quality financial services adopting the latest technology)

`ªæZ Ges `ÿ MÖvnK †mev (Fast &efficient customer service)

m‡e©v”P eëmvwqK mZZv iÿv Kiv (Maintaining high standard of business ethics )

mylg Dbœqb (Balanced growth ) ‡kqvi‡nvìvi‡ì gyja‡bi wecix‡Z w¯’wZkxj Ges cÖwZ‡hvwMZvg~jK gybvdv cÖ`vb (Steady & competitive return on shareholders equity)

cÖwZ‡hvwMZvg~jK evRv‡i D™¢vebx e¨vswKs eë¯’v cÖeZ©b (Innovative banking at a competitive price )

gvbm¤§Z gvbe m¤ú` msMÖn Kiv Ges a‡i ivLv ( Attract & retain quality human resources ) Kg©Pvix‡ì AvKl©Yxq †eZb cÖ`vb ( Extending competitive compensation packages to the employees )

RvZxq A_©‣bwZK Dbœq‡b „p f~wgKv ivLv (Firm commitment to the growth of national economy )

ÿz ª Ges GmGgB A_©vq‡b D‡jøL‡hvM¨ Ae`vb ivLv (Involving more in macro and SME financing )

RbM‡bi †`vi‡Mvovq e¨vswKs †mev †c․Qv‡bvi j‡ÿ¨ mvavib kvLv †Lvjvi cvkvcvwk G‡R›U e¨vswKs eë¯’v PvjyKib (To serve the unbanked people through Agent

Banking System besides usual branch banking activities)

02. †mev cÖ`vb t

2.1) bvMwiK †mev

µwgK

bs

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cwi‡kva c×wZ

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†dvb

01 02 03 04 05 06 07

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AwahvwPZ Z_¨ cÖ`vb

(cÎ/wmwW/mdUKwc)

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d¨v·/WvK‡hv‡M/mivmwi wbw`©ó

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K‡qK wgwbUe¨qnq|

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Kiv nq|

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POS myweav cÖ`vb

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wWwfkb

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PvR©-575/UvKv (f¨vU

mn)

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kvLv

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06 Core Banking System (CBS ) Gi

gva¨‡g mvaviY e¨vswKs

†mev cÖ`vb

e¨vs‡Ki ‡h †Kvb kvLv †_‡K MÖvnKMY

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cwiPqcÎ BZ¨vwÌ eënvi Kiv

nq | mviv‡`‡ki me kvLv †_‡K

†mev cÖ`vb Kiv nq|

AwaKvsk †mev webv

Li‡P cÖ`vb Kiv nq|

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Abyhvqx cÖ`vb Kiv nq|

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cÖ‡Z¨K Kg©wè‡m mKvj

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ch©šÍ †mev cÖ`vb Kiv nq|

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07 SMS Banking

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†PK, wgwb †÷U‡g›U, Uªvb‡RKkb GjvU©

BZ¨vw` myweav i‡q‡Q|

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b~¨bZg wd Av`vq

Kiv nq|

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Kiv nq

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06 (Qq) gvm Ges ey_

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Ges Z`~a© KZ©„cÿ( cÖ‡hvR¨ †ÿ‡Î

cwiPvjbv cwil`) Gi Aby‡gv`bµ‡g

kvLv †_‡K weZiY Kiv nq|

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kvLvi cÖ¯Íve I mycvwik, wewb‡qvM

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15 CIS(Consumer Investment Scheme)

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Avj Avivdvn Bmjvgx e¨vsK wjt,

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03 ¯úk©KvZi Ges AwaK cwigvb A‡_©i ms‡køl i‡q‡Q H g¨v‡bwRs wW‡i±i H

04 ¯úk©KvZi wKš‘ Kg cwigvb A‡_©i ms‡køl i‡q‡Q H g¨v‡bwRs wW‡i±i H

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Avj-Avivdvn Bmjvgx e¨vsK wjwgUW - al-arafahbank.com CITIZEN CHARTER AIBL.pdf · bZzbfvge DØvab nIqv mKj kvLvB mivmwi AbjvBb mdUIqvi Gi gva¨g ïiæi w`b _gK cwiPvwjZ n”Q eg`wkK