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TRNG I HC LC HNG
KHOA QUN TR - KINH T QUC T
----- -----
BO CO
NGHIN CU KHOA HC
TI:
XC NH CC NHN T NH HNG N S HI LNG CA NHN VIN TI CNG TY
TNHH CH HNG
V VN THI
NG NAI, THNG 12/2013
TRNG I HC LC HNG
KHOA QUN TR - KINH T QUC T
----- -----
BO CO
NGHIN CU KHOA HC
TI:
XC NH CC NHN T NH HNG N S HI LNG CA NHN VIN TI CNG TY
TNHH CH HNG
Sinh vin thc hin: V VN THI - LP 09QT101
Ging vin hng dn: TS. NGUYN VN TN
NG NAI, THNG 12/2013
LI CM N
L TS N
V T
T cc B A C C C
TNHH CH H NG
ti.
Em Q T L H
Q T - K T Q T 4 5 H
T C
C T N
C
cng danh
V
V T G
Q A / cc
Bi H 14 10 2013
S
V VN THI
MC LC
Trang
CHNG 1: TNG QUAN TI NGHIN CU ........................................... 1
1.1 L do ch ti .............................................................................................. 1
1.2 Mc tiu nghin cu ......................................................................................... 2
1.3 ng v ph m vi nghin cu .................................................................... 2
1.4 Tnh m i c ti nghin cu ........................................................................ 3
1.5 P u: ................................................................................. 3
1.6 ti ............................................................................................. 4
1.7 K .................................................................................................... 5
CHNG 2: C S L THUYT V M HNH NGHIN CU .................. 6
2.1 G ............................................................................................... 6
2.2 M B F ............................................................................................. 6
2.2.1 ................................................................................. 6
2.2.2 M hnh Big Five ...................................................................................... 6
2.3 T ......................................................... 7
2.3.1 K ................................................................................................... 7
2.3.2 th a mn chung trong cng vi c. ............................... 8
2.3.3 m th a mn cc thnh ph n trong cng vi c ............. 8
2.4 M B F .................. 9
2.5 M hnh nghi .......................................................... 11
2.5.1 M B F ................................................................. 11
2.5.2 C .............. 11
2.5.2.1 Sn sng tr i nghi m ......................................................................... 11
2.5.2.2 T n tm .............................................................................................. 12
2.5.2.3 H ng ngo i ...................................................................................... 13
2.5.2.4 D ch u .............................................................................................. 14
2.5.2.5 T nh .................................................................................. 15
2.5.2.6 T hi lng chung ca nhn vin .............................. 15
KT LUN CHNG 2 .......................................................................................... 15
CHNG 3: PHNG PHP NGHIN CU ................................................... 17
3.1 Quy trnh nghin cu ........................................................................................ 17
3.2 Nghin c ......................................................................................... 18
3.3 Nghin c ..................................................................................... 18
3 4 M nghin cu ................................................................................................ 19
3 5 T ........................................................................................ 20
3.5.1 Thit k b ng kh o st ............................................................................... 20
3.5.2 Di t v m ho bin quan st .............................................................. 20
KT LUN CHNG 3 .......................................................................................... 21
CHNG 4: KT QU NGHIN CU ................................................................ 22
4.1 u .............................................................................. 22
4.2 Thng k m t m c nhn ......................... 22
4.2.1 C ng theo gi i tnh ................................................................. 22
4.2.2 C tu i ................................................................... 23
4.2.3 C u theo th i gian lm vi c t i cng ty .............................................. 23
4.2.4 C u theo v tr lm vi c ....................................................................... 24
4.2.5 C hc v n .................................................... 24
4.2.6 C ng theo thu nh p ................................................................ 25
4.3 .......................................................................................... 25
4.3.1 H C A ................................................................. 25
4.3.2 P EFA Exploratory factor analysis) .......... 26
4.3.2.1 Kt qu ca phn tch nhn t ........................................................... 26
4.3.2.2 t tn v gi i thch nhn t ............................................................. 29
4.4 M ........................................................................................ 30
4.4.1 N ................................................................................. 30
4.4.2 C nh ................................................... 30
4.5 M ............................................................................ 31
4.5.1 K ...................................................... 31
4.5.2 K ................................................... 31
4.5.3 P .............................................................. 33
4.5.4 K ............................................................................... 35
4.6 K
.................................................................................................................. 36
4.6.1 M ............................................................................ 36
4.6.2 M ........................................................ 37
4.6.2.1 M T T ............................ 37
4.6.2.2 M Sn Sng Tr i Nghi ...... 40
4.6.2.3 M D Ch ............................. 41
4.6.2.4 M H ng Ngo ..................... 42
4.7 K ................................. 43
4.7.1 K ........................................... 43
4.7.2 K ............................................. 45
4.7.3 K ............................ 46
4.7.4 K tr lm vi .................................. 47
4.7.5 K ............................... 49
4.7.6 K ........................................... 50
KT LUN CHNG 4 .......................................................................................... 51
CHNG 5: KT LUN V MT S KIN NGH NNG CAO MC
HI LNG CA NHN VIN TI CNG TY TNHH CH HNG ............... 53
5.1 K .......................................................................................................... 53
5.2 M
nhi m Ch Hng ..................................................................................................... 54
5.2.1 K T T ................ 54
5.2.2 K Sn Sng Tr i
Nghi ............................................................................................................. 55
5.2.3 K D Ch ................. 56
5.2.4 K H ng Ngo ........ 57
5.3 H n ch c ti .......................................................................................... 58
5.4 H ng nghin cu tip theo ........................................................................... 58
TM TT CHNG 5 ............................................................................................ 59
TI LIU THAM KHO
PH LC
DANH MC CC T VIT TT
Cm t
vit tt Ngha Ting Anh Ngha Ting Vit
ANOVA Analysis Of Variance Phn
DN D
EFA Exploratory Factor Analysis P
KMO Kaiser Meyer Olkin H
m hnh trong EFA
VIF Variance Inflation Factor N
HQT H Q T
TNHH T
DANH MC CC BNG
Trang
Bng 2.1 - a: Cc bin o lng sn sng tri nghim ........................................ 12
Bng 2.1 - b: Cc bin o lng tn tm ............................................................. 13
Bng 2.1 - d: Cc bin o lng d chu .............................................................. 14
Bng 2.1 e: Cc bin o lng m l n nh ................................................. 15
Bng 2.1 f: Cc bin o lng mc hi lng chung ..................................... 15
Bng 3.1: Din t v m ho bin quan st ............................................................ 20
Bng 4.1: hng k mu theo gii tnh ..................................................................... 22
Bng 4.2: hng k mu theo tu i ....................................................................... 23
Bng 4.3: hng k mu theo thi gian lm vic ti cng ty ................................... 23
Bng 4.4: hng k mu theo v tr lm vic ............................................................ 24
Bng 4.5: hng k mu theo trnh hc vn ........................................................ 24
Bng 4.6: hng k mu theo mc thu nhp ............................................................ 25
Bng 4.7: tin cy ca thang o ........................................................................... 26
Bng 4.8: Kt qu phn tch nhn t ........................................................................ 28
Bng 4.9: Bng phn tch nhn t ph thuc ........................................................... 29
Bng 4.10: M hnh tm tt s dng phng php Enter ........................................ 33
Bng 4.11: Kt qu phn tch phng sai ................................................................ 34
Bng 4.12: Kt qu hi quy s dng phng php Enter ........................................ 34
Bng 4.13: Kt qu thng k m t mc hi lng chung ..................................... 36
Bng 4.14: Kt qu thng k m t theo thang o n tm ................................. 38
Bng 4.15: Kt qu thng k m t theo thang o Sn sng tri nghim ............ 40
Bng 4.16: Kt qu thng k m t theo nhm D chu ....................................... 41
Bng 4.17: Kt qu thng k m t theo nhm Hng ngoi .............................. 42
Bng 4.18: Kim nh mc hi lng ca nhn vin theo gii tnh ...................... 44
Bng 4.19: Kt qu Independent Sample test so snh mc hi lng trong
cng vic theo gii tnh ............................................................................................. 44
Bng 4.20: Bng thng k m t mc hi lng chung v cng vic theo tu i 45
Bng 4.21: Kt qu One Way ANOVA so snh mc hi lng theo tu i ...... 46
Bng 4.22: Bng thng k m t mc hi lng chung theo thi gian lm vic ... 46
Bng 4.23: Kt qu One Way ANOVA so snh mc hi lng theo thi gian lm
vic ............................................................................................................................ 47
Bng 4.24: Bng thng k m t s hi lng chung v cng vic theo v tr lm vic
................................................................................................................................... 48
Bng 2.25: Kt qu One Way ANOVA so snh mc hi lng theo v tr lm vic
................................................................................................................................... 48
Bng 4.26: Bng thng k m t mc hi lng chung v cng vic theo trnh
hc vn ...................................................................................................................... 49
Bng 4.27: Kt qu One Way ANOVA so snh mc hi lng theo thi gian lm
vic ............................................................................................................................ 50
Bng 4.28: Bng thng k m t s hi lng chung v cng vic theo thu nhp ..... 50
Bng 4.29: Kt qu One Way ANOVA so snh mc hi lng theo thu nhp ... 51
DANH MC CC HNH
Trang
Hnh 2.1: M hnh nghin cu .................................................................................. 11
Hnh 3.1: Quy trnh nghin cu ................................................................................ 17
Hinh 4.1: M hnh nghin cu hiu chnh ................................................................ 30
DANH MC CC BIU
Trang
B 4 1: M ................................................. 37
B 4 2: M T .............................. 39
B 4 3: M S .......... 40
B 4 4: M D ............................... 42
B 4 5: M H ...................... 43
1
CHNG 1: TNG QUAN TI NGHIN CU
1.1 L do chn ti
Trong
quan tm v
.
:
chuyn mn, ti V
ho doanh
.
V N trong
N
V nh l
nhn vin V N M nhn vin
nhn vin M nhn vin
V
?
T
5
-f ) B -Five. S B -
2
F T
phn
T
V
. [12]
X pht tc gi quy nh ch ti: X C
N T H S H L C N V T C T T N
H H Ch Hng
ng ty, o ca cng ty c th
n m b c m hi lng ca nhn vin
chnh sch ph h
1.2 Mc tiu nghin cu
- X cc
ty TNHH Ch Hng
- lng
- X
:
-
ty TNHH Ch Hng.
1.3 i tng v phm vi nghin cu
i tng nghin cu:
Phm vi nghin cu: nhn
TNHH Ch Hng.
3
Gii hn ca ti:
Thi gian nghin cu: 07/2013 10/2013
a im nghin cu: Cng ty TNHH C H
: K M H T H T Uyn, B D
1.4 Tnh mi ca ti nghin cu
hi lng
B F D
hi lng
N
, m c
1.5 Phng php nghin cu:
N TNHH C H 2
:
- P : f
.
- P :
145
SPSS 20 0
S
SPSS:
+ T
K C A
F L ) EFA
4
(Exploratory Factor Analysis)
K EFA
+ Phn t : X
S vin.
P
I S T test, phn
ANOVA v Kruskal Wallis.
1.6 ngha ca ti
ng gp v mt l thuyt:
B hi lng
thng qua tnh cch, nhn vin trong
ng gp v mt thc tin:
- hi lng thng qua tnh cch
C H
- Qua
T
.
- M
K c ci nhn
hi lng B
lng
5
1.7 Kt c u ti
N 5 :
C 1:
C 2:
C 3:
C 4:
C 5:
cng ty TNHH Ch Hng
6
CHNG 2: C S L THUYT V M HNH NGHIN CU
2.1 Gii thiu chung
C ny
M w T H z
V M C B
2.2 M h nh Big Five
2.2.1 nh ngha tnh cch [12]
L hnh hnh vi
T
V
T P P )
Tnh cch khng
T 18
) A N
5 B F
dimensions of B F )
2.2.2 M hnh Big Five [12]
B F 5 tnh
OCEAN ) C 1
5 B F 5
):
7
Openness to Experience (Sn sng tri nghim): M
N
O T
O
Conscientiousness (Tn tm): M
N C y
T
C
Extraversion (Hng ngoi): M
N E
T
E
Agreeableness (D chu): M
N A
nghi, kh T A
Neuroticism (Tm l n nh): M
N N
T N
)
2.3 Tng quan v s hi l ng ca nhn vin [3-trang 4]
2.3.1 Khi nim
Con l ti
T V N
nhn vin
S
8
v
2.3.2 nh ngha mc tha mn chung trong c ng vic.
Theo Spector 1997)
V
Hoppock 1935)
Tc Ellickson L 2001)
nhn vin
)
N
nhn vin
T S 1983)
nhn vin
L 1976) nhn vin
Weiss 1967)
nhn vin
2.3.3 nh ngha v mc tha mn cc thnh phn trong c ng vic
S K H 1969)
)
T S 1993 L 2005)
T
9
N
2.4 Mi quan h gi a m h nh Big Five v s hi l ng ca nhn vin
Cc hnh vi
T
T
h vi c nhn [4] B
V
:
T
M
C
N
N
C
N
T H
10
H
H N
H
N
N
T K
hi lng V
v lng hi lng
B
V
M
11
2.5 M h nh nghin cu v cc gi thuyt [12]
2.5.1 M h nh nghin cu Big Five
[Ngun: M hnh nghin cu xut ca tc gi]
Hnh 2.1: M hnh nghin cu
T 5
TNHH C H S
N
:
2.5.2 Cc gi thuyt lin quan n mc hi l ng trong c ng vic
D a trn m hnh nghin cu, tc gi thuy tc
ng ca cc nhn t thnh ph n ln m hi lng chung ca nhn vin t i cng
ty TNHH Ch Hng. Cc gi thuyt tc gi :
2.5.2.1 Sn sng tri nghim
Sn sng tr i nghi m ch m ca nh i t m, thng minh, sng
t o v c i m v i nh ng ng m N ng sn sng tr i nghi m cao
c v pht tri n m nh trong nh ng tnh hu i ph i linh ho t v hc h i
Openness to Experience
(Sn sng tri nghim)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim) Extraversion
(Hng ngoi)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim)
Agreeableness
(D chu)
Extraversion
(Hng ngoi)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim)
Neuroticism
(Tm l n nh)
Agreeableness
(D chu)
Extraversion
(Hng ngoi)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim)
Mc
hi lng
trong cng
vic ca
nhn vin
Cc yu t
c nhn
(gii tnh,
tui,
thi gian
lm vic,
v tr lm
vic, tr nh
hc v n
v mc
thu nhp).
12
nh u m i. H ng l hc cc k i, v h lm tt trong
o. H t l i th khi h tham gia vo mt t chc
m i. S c i m ca h d n vi c h ph i lun n l tm kim r t nhi u thng
n hi v vi c h no v xy d ng cc
mi quan h , d u ch c m K c h tr , h
ng sng t o
Bng 2.1 - a: Cc bin o lng sn sng tri nghim
K hiu Bin quan st
SS1 A / /
SS2 A /
SS3 A /
SS4 A /
[Ngun: c gi t t ng hp, thng 8/2013]
T :
- H1: sn sng tri nghim cng chiu vi mc hi lng ca nhn vin.
2.5.2.2 Tn tm
T c n m ca nh i c t chc, c h th
gi y. T n tm l mt trong nh c
c d mang l i hi u su t cng vi c ca mt c nhn cao
nhi u ngh v cng vi c khc nhau. Trong th c t, yu t m m cc
nh tuy n d i nh t b i v ngoi lm vi c v i hi u su t cao, nh i
t ng l th c hi n cng vi c, m thuyn chuy n
v v ng m t th H ng hi lng v i s nghi p ca mnh theo th i
hi lng v i t ch ng
tnh cch khc.
13
Bng 2.1 - b: Cc bin o lng tn tm
K hiu Bin quan st
TT1 Cng / 1
TT2 A /
TT3 A /
TT4 A /
TT5 A /
[Ngun: c gi t t ng hp, thng 8/2013]
T :
- H2: Tn tm cng chiu vi mc hi lng ca nhn vin.
2.5.2.3 Hng ngoi
H ng ngo i l m ch nh i ni nhi ng, v thch th khi
trong nh ng tnh hung x hi. Mt nghin c n nh i c xu
c hi u qu cao trong nh ng cng vi n
H a, h c ng lm vi c c hi u qu trong cng vi c lin quan
n vi c qu n l v h th hi c nh o truy n c m hng.
N ng ngo i lm tt trong cc tnh hung x hi. H tch c c tm kim thng
tin ph n hi, v xy d ng mi quan h hi u qu . Th t th v , h c tm th y
h c, c th l v cc mi quan h xy d ng v i nh ng
i xung quanh h v thn nhn ca h d dng trong vi u ch nh cho ph
h p v i mt cng vi c m i. Tuy nhin, hi u su t v ng m t ca h ng cao
i nh i khc b i v h c th b l cng vi c tham
gia ti c ch v theo nhu c u ca b n b h
14
Bng 2.1 - c: Cc bin o lng hng ngoi
K hiu Bin quan st
HN1 C
HN2 A /
HN3 A / A /
HN4 A /
HN5 A /
vin
[Ngun: c gi t t ng hp, thng 8/2013]
T :
- H3: Hng ngoi cng chiu vi mc hi lng ca nhn vin.
2.5.2.4 D chu
D ch u ng ch nh i t t, khoan dung, nh y c m, tt
b ng, v m p. Ni cch khc, nh ng ny cao l
nh i d ng c m cng v i nh N i c xu
ng ny cao c m m: t tham gia vo cc giao tip xy d ng v thay
ng. H trnh t y s thiu m i cho s
i mang tnh xy d ng.
Bng 2.1 - d: Cc bin o lng d chu
K hiu Bin quan st
DC1 A /
DC2 A /
DC3 A /
cng ty
DC4 A /
[Ngun: c gi t t ng hp, thng 8/2013]
T :
- H4: D chu cng chiu vi mc hi lng ca nhn vin.
15
2.5.2.5 Tm l n nh
M t tnh cch th hi ng tr i nghi m nh ng c m xc tch c c. Nh ng
i N i
N p l nh i hay nh y c m, lo l nn hoang
ng sinh l (hypochondriacal)
Bng 2.1 e: Cc bin o lng Tm l n nh
K hiu Bin quan st
TL1 M /
TL2 K A /
TL3 A / t
TL4 C /
[Ngun: c gi t t ng hp, thng 8/2013]
T :
- H5: Tm l n nh cng chiu vi mc hi lng ca nhn vin.
2.5.2.6 Thang o mc hi lng chung ca nhn vin
Bng 2.1 f: Cc bin o lng mc hi lng chung
K hiu Bin quan st
HL1 A /
HL2 A / /
HL3 A / /
[Ngun: c gi t t ng hp, thng 8/2013]
KT LUN CHNG 2
T
16
TNHH Ch Hng, lm
.
17
CHNG 3: PHNG PHP NGHIN CU
3.1 Quy tr nh nghin cu
Q N :
- N :
TNHH C H
- N : N t
.
[Ngun: Quy trnh nghin cu tc gi thc hin]
Hnh 3.1: Quy trnh nghin cu
NGHIN CU
NH LNG
Kt lun v a ra mt s kin ngh
v
X l s liu bng phn mm SPSS
Kim nh cc nhn t
NGHIN CU
NH TNH
Xc nh m h nh nghin cu
Xc nh cc nhn t nh hng n
mc hi l ng trong c ng vic ca
nhn vin
Xc nh mc tiu
nghin cu
18
3.2 Nghin cu nh tnh
P
P
nhn vin
. N
nhn vin
C
nhn vin.
3.3 Nghin cu nh lng
P
nhn vin l giai
nhn vin C H V 145
nhn vin
D
SPSS 20 0
:
Bc 1: K
C A C A 0 8
1 0 7 0 8 C h nghin
C A 0 6 V
C A 0 6
Bc 2: P EFA SPSS
)
19
H &
1998) T 0 3
0 5 P
C V
F L 0 5
H & 1998)
Bc 3: P
nhn vin.
Bc 4: T
nhn vin TNHH Ch Hng.
Bc 5: P O - Way ANOVA v Independent Sample T-
T
nhn vin.
3.4 Mu nghin cu
TNHH Ch Hng.
K
K 2005) V
T G 1983) K
1979) 100 G f 1954)
200 H 1998)
100 150 H T C N M N
2008) EFA
4 5 T
:
T 22
V 200 ,
140 ti ny.
20
3.5 Thit k bng cu hi
3.5.1 Thit k bng kho st
P
nhn vin T
L 5
1: H 2: K 3: K 4:
, 5: H )
3.5.2 Din t v m ho bin quan st
Bng 3.1: Din t v m ho bin quan st
M ha Cc thang o
I S n sng tri nghim
SS1 Anh/ch c m th y cng vi c ph h p v c ca anh/ch
SS2 Anh/ch
SS3 Anh/ch
SS4 Anh/ch
II Tn tm
TT5 Cng vi c ca anh/ch c phn b 1 cch h p l
TT6 Anh/ch c nhi n trong lc lm vi c
TT7 Anh/ch
TT8 A /
TT9 Anh/ch lun ph
III Hng ngoi
HN10 C ng xuyn m cc l o nng cao k vi c
HN11 Anh/ch
HN12 A / tin v A /
HN13 Anh/ch
21
HN14 anh/ ch hi lng v cc ho i tho i gi o v i cng, nhn
vin
IV D chu
DC15 Anh/ch
DC16 A /
DC17 Anh/ch r t hi lng v i quy nh v ch i,.. t i
cng ty
DC18 A /
V Tm l b t n
TL19 M ng trong cng vi c ca anh/ch l ch p nh c
TL20 Khi A /
TL21 Anh/ ch c m th y lo l ng lm vi c cng vi c
TL22 Cng vi c ca anh/ch r t nh, khng lo s b m t vi c lm
VI Mc hi lng chung ca nhn vin i vi t chc
HL23 Anh/ch th y hi lng khi lm vi c t i cng ty mnh
HL24 Anh/ch c m th y vui khi nh ng c g ng ca anh/ch gp ph n th c hi n
mc tiu ca cng ty
HL25 Anh/ch c m th y t ho khi lm vi c t i cng ty anh/ch
[Ngun: c gi t t ng hp, thng 8/2013]
KT LUN CHNG 3
T 3 :
N : T f
C H
N : T
T
SPSS 20 0
22
CHNG 4: KT QU NGHIN CU
4.1 c im mu nghin cu
S
TNHH C H 145 T
145 5
V 140
S :
4.2 Thng k m t c c u lao ng theo cc c im c nhn
4.2.1 C c u lao ng theo gii tnh
Bng 4.1: Thng k mu theo gii tnh
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: T 4 1 140 60
nhn vin nam 42 9% 80 57 1% T
Tn su t Phn
trm
Gi tr phn
trm
Phn trm
tch ly
S quan st
hp l
Nam 60 42.9 42.9 42.9
N 80 57.1 57.1 100.0
Tng 140 100.0 100.0
23
4.2.2 C c u lao ng theo tui
Bng 4.2: Thng k mu theo tui
Tn
su t
Phn
trm
Gi tr
phn trm
Phn trm
tch ly
S quan
st hp l
Di 30 tui 82 58.6 58.6 58.6
T 30 n 45 tui 39 27.9 27.9 86.4
Trn 45 n 55 tui 15 10.7 10.7 97.1
T 55 tui tr ln 4 2.9 2.9 100.0
Tng 140 100.0 100.0
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: Theo 4 2
nhn vin l 30 45
55 T 130 30 75
57 7% 30 45 37 28 5%
45 55 18 13 9%
4.2.3 C c u theo thi gian lm vic ti c ng ty
Bng 4.3: Thng k mu theo thi gian lm vic ti cng ty
Tn su t Phn
trm
Gi tr
phn trm
Phn trm
tch ly
S quan
st hp l
Di 1 nm 39 27.9 27.9 27.9
T 1 n di 3 nm 40 28.6 28.6 56.4
T 3 n di 5 nm 33 23.6 23.6 80.0
T 5 nm tr ln 28 20.0 20.0 100.0
Tng 140 100.0 100.0
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: T 4 3 t 140
1 34 27 9%
1 3 40 28 6%
24
3 5 33 23 6%
5 28 20 %
4.2.4 C c u theo v tr lm vic
Bng 4.4: Thng k mu theo v tr lm vic
Tn su t
Phn
trm
Gi tr
phn trm
Phn trm
tch ly
S quan
st hp l
Nhn vin sn xu t 36 25.7 25.7 25.7
Nhn vin vn ph ng 28 20.0 20.0 45.7
K thut vin 27 19.3 19.3 65.0
Khc 49 35.0 35.0 100.0
Tng 140 100.0 100.0
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: T 4 4 trong 140
49
35%
36 25 7% 28
20% 27 19 3%
4.2.5 C c u lao ng theo tr nh hc v n
Bng 4.5: Thng k mu theo trnh hc vn
Tn su t Phn
trm
Gi tr
phn trm
Phn trm
tch ly
S quan
st hp l
i hc 10 7.1 7.1 7.1
Cao ng, trung c p 68 48.6 48.6 55.7
Trung hc ph th ng 23 16.4 16.4 72.1
C ng nhn k thut 39 27.9 27.9 100.0
Tng 140 100.0 100.0
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: T 4.5 trong 140
68 48 6%
25
39 27 9%
23 16 4%
10 7 1%
4.2.6 C c u lao ng theo thu nhp
Bng 4.6: Thng k mu theo mc thu nhp
Tn
su t
Phn
trm
Gi tr
phn trm
Phn trm
tch ly
S quan
st hp l
Di 3 triu ng 17 12.1 12.1 12.1
T 3 n di 5 triu ng 83 59.3 59.3 71.4
T 5 n di 8 triu ng 30 21.4 21.4 92.9
T 8 triu ng tr ln 10 7.1 7.1 100.0
Tng 140 100.0 100.0
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: T 4 6 trong 140
3 5 83
59 3% 5 8 30
21 4% 3 17
12 1% 8 10
7 1%
4.3 nh gi thang o
4.3.1 H s tin cy Cronbach Alpha
S
C A EFA
T C A
0 6 n.
H I T C ): L
cng cao. Theo N & B 1994)
26
0 3 V
0 3
Bng 4.7: tin cy ca thang o
Thang o S bin
quan st
tin cy
Cronbachs Alpha
S n sng tri nghim 4 0.811
Tn tm 4 0.777
Hng ngoi 4 0.793
D chu 3 0.751
Tm l n nh 4 0.870
Mc hi l ng chung ca nhn vin i vi
t chc 3 0.742
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: T 4 7 q
C A
C A 0 6 C
C I -Total Correlation) trn 0.3, nn t
,
khm ph EFA)
4.3.2 Phn tch nhn t khm ph (EFA Exploratory factor analysis)
4.3.2.1 Kt qu ca phn tch nhn t
P KMO (Kaiser- Meyer-Olkin) c gi
0 5 O & Ow 2000) H
EFA T H & 1998) f )
0 5 0 3
E ) 1
27
C % E S f S L )
50% G & A 1998) [10]
S C A ba
: /
/
/ V i 19 bin quan st cn
l i c P
C V c s dng trong phn tch nhn t. Qu
:
B c 1: V i 19 bi EFA theo tiu
chu n Eigenvalue l 1 t qu l c 5 nhn t c rt trch. T
sai trch b ng 65.796% bin thin ca d li u. Ngoi ra, kt qu cho th y h s
KMO (Kaiser- Meyer-Olkin) b ng 0.890 l 0 5 t yu c u. Trong php
xoay Varimax ta s lo i nh ng bin no c h s truy n t i nh 0 5 c khc
nhau gi a hai nhn t nh 0 3
N y, kt qu c mt bi t yu c Anh/ ch hi lng v cc
ho i tho i gi o v i cng, nhn vin
B 2: S Anh/ ch hi lng v cc ho i tho i gi
o v i cng, nhn vin 18 bi
t EFA theo tiu chu n Eigenvalue l 1 t qu c 5 nhn t c rt trch.
T ng 65.256% bin thin ca d li u. Ngoi ra, kt qu cho
th y h s KMO (Kaiser- Meyer-Olkin) b ng 0.847 l 0 5 t yu c u.
Trong php xoay Varimax cho th y t t c cc bin quan st c h s truy n t u
l 0 5 t yu c u.
28
Bng 4.8: Kt qu phn tch nhn t
Component
1 2 3 4
C /
lm .850
M /
.838
A /
.833
A / .769
A / lm
.699
A / .597
K A /
.595
A / .797
A / .733
A /
/ .726
A / .648
A / .832
A /
.718
A /
.675
A /
ban .742
C / 1 .654
29
A / A /
.590
C
.528
G E 7.174 2.034 1.381 1.157
P 24.277 15.823 13.177 11.978
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Bng 4.9: Bng phn tch nhn t ph thuc
Bin quan st Nhn t
1
A / .835
A / / .807
A / /
.796
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
4.3.2.2 t tn v gii thch nhn t
Nhn t th nh t g : Cng vi c ca anh/ch r t nh, khng lo s b
m t vi c lm; M ng trong cng vi c ca anh/ch l ch p nh n
c; A / ;
Anh/ch lun ph Anh/ ch c m th y lo l ng khi
ng lm vi c cng vi c Anh/ch
K A /
t tn nhn t ny l T n tm.
Nhn t th hai g : Anh/ch ;
Anh/ch ; Anh/ch c m th y
cng vi c ph h p v c ca anh/ch Anh/ch
t tn nhn t ny l Sn sng tr i nghi m.
30
Nhn t th ba g : A / ; Anh/ch
; A /
t tn nhn t ny D ch u.
Nhn t th : Anh/ch
; Cng vi c ca anh/ch c phn b 1 cch h p l A / tin
v A / Cng ty
ng xuyn m cc l o nng cao k c t tn nhn t ny
l H ng ngo i.
4.4 M h nh hiu ch nh
4.4.1 Ni dung hiu ch nh
M hnh m i ny s i bin ph thu M hi lng trong
cng vi 4 bi c l p l t l: T n tm, Sn sng tr i nghi m, D ch u,
H ng ngo i.
[Ngun: M hnh hiu chnh tc gi thc hin]
Hinh 4.1: M hnh nghin cu hiu chnh
4.4.2 Cc gi thuyt cho m h nh hiu ch nh
Cc gi thuyt cho m hnh nghin c u ch nh s c xy d ng d a trn
chi ng ng ca cc nhn t n m hi lng trong cng
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim) Openness to Experience
(Sn sng tri nghim)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim)
Agreeableness
(D chu)
Extraversion
(Hng ngoi)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim)
Extraversion
(Hng ngoi)
Agreeableness
(D chu)
Extraversion
(Hng ngoi)
Conscientiousness
(Tn tm)
Openness to Experience
(Sn sng tri nghim)
Mc
hi lng
trong cng
vic ca
nhn vin
Cc yu t
c nhn
(gii tnh,
tui, thi
gian lm
vic, v tr
lm vic,
tr nh
hc v n v
mc thu
nhp).
31
vi c ca nhn vin T u ch nh ny, c 4 nhn t n mc
hi lng trong cng vi c ca nhn vin : T n tm, Sn sng tr i nghi m, D
ch H ng ngo i.
C :
H1: M t T
H2: M t Sn sng tr i nghi
H3: M t D ch
H4: M nhn t H ng ngo
4.5 M h nh hi quy tuyn tnh
4.5.1 Kim nh cc thang o ca m h nh
Sau khi tr i qua cc qu trnh phn tch nhn t, kt qu l c 4 nhn t c
ki nh m hnh. Gi tr ca t ng nhn t l gi tr trung bnh ca cc
bin quan st thuc nhn t
P xem xt s ph h n vo
m hnh hi quy tuyn tnh. Kt qu ca phn tch s ki m tra cc gi
thuyt t H1 n H4.
4.5.2 Kim nh h s tng quan tuyn tnh
T c khi phn tch m hnh hi quy tuyn tnh ta ph i ki nh h s
quan tuy P ki m tra mi lin h tuyn tnh gi a cc bi c l p v
bin ph thuc.
32
Bng 4.9: Ma trn h s tng quan
Correlations
T
tm
S
sng
D
H
Hi
lng
T
H s
quan Pearson 1 .000 .000 .000 .489
**
M 1.000 1.000 1.000 .000
N 140 140 140 140 140
S
H s
quan Pearson .000 1 .000 .000 .387
**
M 1.000 1.000 1.000 .000
N 140 140 140 140 140
D
H s
quan Pearson .000 .000 1 .000 .364
**
M 1.000 1.000 1.000 .000
N 140 140 140 140 140
H
H s
quan Pearson .000 .000 .000 1 .345
**
M 1.000 1.000 1.000 .000
N 140 140 140 140 140
Hi lng
H s
quan Pearson .489
** .387
** .364
** .345
** 1
M .000 .000 .000 .000
N 140 140 140 140 140
**. Correlation is significant at the 0.01 level (2-tailed).
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
33
Theo b ng 4.9 kt qu ma tr n h s y t t c bin ph thuc
c m n tnh v i 4 bi c l p T n tm, Sn sng tr i nghi m, D
ch H ng ngo i. T s T n tm l l n nh t ( ng
0.489). Tron s H ng ngo i l th p nh t (ch t 0.345).
Ngoi ra, kt qu phn tch cho th y mt s bi c l p c s i
i quy c n v ng tuyn.
4.5.3 Phng tr nh hi quy tuyn tnh
P i quy tuy xem xt quan h tuyn tnh ca cc nhn
t n m ng trong cng vi c ca nhn vin, d
s tin hnh xy d ng m hnh h P c th c hi n b ng
E c th c hi n v i 4 bi c l p l: T n tm, Sn sng tr i
nghi m, D ch H ng ngo i. M hnh hi quy c d :
Y= 0 1*X1 2*X2 3*X3 i*Xi
T Y: L hi lng trong cng vi c ca nhn vin t i cng ty
TNHH Ch Hng
Xi: C
0: H
i: C
Sau khi c kt qu m hnh hi quy, ta d nh m nh
ng c n m hi lng ca nhn vin t i cng ty
TNHH Ch Hng
Bng 4.10: M hnh tm tt s dng phng php Enter
hnh R R2
R2
iu
ch nh
Sai s
chun c
lng
Thng k thay i
R2 thay
i
F thay
i df1 df2
Mc
ngha
1 .806a
.650 .639 .3781 .650 62.638 4 135 .000
Dependent Variable: T S D H
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
34
Theo b ng 4.10 cho th y H s R2 hi u ch nh b ng 0.639 u ny cho th y
m hnh hi quy tuyn tnh ny ph h p v i t p d li u ca m u mc 63.9%, tc
l cc bi c l p gi c 63.9% bin thin ca bin ph thuc.
Bng 4.11: Kt qu phn tch phng sai
M hnh Tng b nh phng df B nh phng
trung bnh F Sig.
1. Hi quy
S d
Tng
35.824
19.302
55.126
4
135
139
8.956
.143
62.638 .000b
a. Predictors: (Constant), Hi lng
b. Dependent Variable: T S D H
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Theo b ng 4.11 qu ki nh F = 62.638 v m a thng k
c r t nh (Sig = 0.000) cho th y s an ton bc b gi thuyt cho r ng t t c
cc h s hi quy b ng 0 v kt lu n tin c y 95% m hnh hi quy tuyn tnh
ph h p v i t ng th
Bng 4.12: Kt qu hi quy s dng phng php Enter
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
M hnh
H s cha
chun ha
H s
chun ha
t
Mc
ngha
Thng k a
cng tuyn
B
lch
chun
Beta
ch p
nhn
h s
phng i
phng sai
1
(Hng s) -.071 .234 -.304 .762
Tn tm .325 .059 .352 5.509 .000 .634 1.578
Sn sng tri nghim .270 .059 .276 4.543 .000 .703 1.423
D chu .225 .073 .207 3.093 .002 .578 1.731
Hng ngoi .195 .067 .188 2.895 .004 .613 1.631
35
Theo b ng 4.12 ta th y mc a cc nhn t u nh 0 05 cho
th y m hi lng ca nhn vin ch ng ca 4 nhn t: T n tm, Sn sng
tr i nghi m, D ch H ng ngo i.
H s Tolerance ( ch p nh n ca bin) th p (0.634, 0.703, 0.578, 0.613) v
h s VIF) 4 y ra hi ng
tuy u ny chng t khng c s t ch gi a cc bi c l p.
H s Beta i quan h gi a yu t T n tm, Sn sng
tr i nghi m, D ch H ng ngo i i v i m hi lng ca nhn vin l mi
quan h cng chi u
4.5.4 Kim nh gi thuyt
P i quy l: M hi lng trong cng vi c ca nhn vin =
0.352 T n tm +0.276 Sn sng tr i nghi m + 0.207 D ch u + 0.188 H .
D a vo kt qu phn tch hi quy
m hnh :
Nhn t T n tm ng l n nh n m hi lng ca nhn vin
t i cng ty trch nhi m h u h n Ch Hng, Kt qu hi quy cho th y h s Beta =
0.352 v Sig = 0.000 (
36
H3(+) D
C
H4(+) H
C
4.6 Kt qu thng k v mc hi l ng chung v mc hi l ng theo tng
thang o
4.6.1 Mc hi l ng chung
Bng 4.13: Kt qu thng k m t mc hi lng chung
Bin quan st N Nh
nh t
Ln
nh t
Trung
bnh
lch
chun
Tn tm 140 1.2857 5.0000 3.4112 .6825
Sn sng tri nghim 140 2.3333 5.0000 3.4762 .6437
D chu 140 2.0000 5.0000 3.4911 .5795
Hng ngoi 140 2.2500 5.0000 3.6393 .6074
Hi lng 140 2.0000 5.0000 3.4738 .6298
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: Theo b ng 4.14 cho th y m hi lng chung ca cc nhn t
T Sn sng tr i nghi ch H ng ngo H
u, c th hi n c T
ca t ng nhn vin th mc chnh l ch c kho ng cch r t l N i chn th p
nh 1 i chn cao nh t l 5, chng t m u bn c nh mt s i hi
lng th v n cn c mt s i khng hi lng v cc nhn t
37
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Biu 4.1: Mc hi l ng chung ca nhn vin
Nhn xt: Nhn vo bi 4.1 ta th y, m hi lng chung ca nhn
vin t i cng ty trch nhi m h u h n Ch Hng l 3.4738. V
ca nhn t t n tm = 3.4112 th nhn t t n tm c m hi lng th p nh t th p
hi lng chung, cn t sn sng tr i nghi m, d ch u c m
hi lng chung v ng ngo i c
m hi lng trung bnh cao nh t, cao hi lng chung.
4.6.2 Mc hi l ng theo tng thang o
4.6.2.1 Mc hi l ng theo nhm thang o Tn Tm
38
Bng 4.14: Kt qu thng k m t theo thang o Tn tm
B N N L Trung
bnh
C /
lm
140 1 5 3.29 .852
M
/
140 1 5 3.27 .855
A /
140 1 5 3.36 .874
A /
140 1 5 3.31 .821
A /
140 1 5 3.69 .813
A /
140 1 5 3.51 .835
K
A /
140 1 5 3.45 .955
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: B ng 4.15 cho th y m hi lng trong ca cng vi c ca nhn
vin t i cng ty TNHH Ch Hng ca cc bi T n tm ng
c th hi n c T a t ng
nhn vin th mc chnh l ch c kho ng cch r t l N i chn th p nh t l 1 v
i chn cao nh t l 5, chng t m u bn c nh mt s i hi lng th v n
cn c mt s i khng hi lng v nhn t T n tm. Chnh v v y, cc ban lnh
39
o hy quan tm trong vi c nng cao m hi lng cho nhn vin t i cng ty
mnh.
[Ngun: X l s liu ca tc gi bng phn mm EXCEL, thng 8/2013]
Biu 4.2: Mc hi l ng trung b nh theo nhm Tn tm
Nhn xt: Nhn vo bi 4.2 ta th y cc bi Anh/ ch c m th y
lo l ng lm vi c cng vi c Anh/ch
hi lng trung bnh hi lng chung.
T K A /
A /
Anh/ch lun ph Cng vi c ca
anh/ch r t nh, khng lo s b m t vi c lm v bi M ng trong
cng vi c ca anh/ch l ch p nh c i c m hi lng trung bnh th p
v m cc nh qu n l c n ph i quan
i m hi lng cho nhn vin.
40
4.6.2.2 Mc hi l ng theo nhm thang o Sn Sng Tri Nghim
Bng 4.15: Kt qu thng k m t theo thang o Sn sng tri nghim
B N N
L
Trung
bnh
A / 140 2 5 3.81 .810
A /
140 2 5 3.50 .773
A /
/ 140 2 5 3.41 .677
A /
140 2 5 3.84 .774
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: B ng 4.16 cho th y m hi lng trong ca cng vi c ca nhn
vin t i cng ty trch nhi n h u h n Ch Hng ca cc bi Sn sng tr i
nghi m c th hi n ct trung bnh. Tuy nhin, trong qu trnh
a t ng nhn vin th mc chnh l ch c kho ng cch l N i chn
th p nh 2 i chn cao nh t l 5, chng t m u bn c nh mt s
i hi lng th v n cn c mt s i khng hi lng v m cng vi c.
[Ngun: X l s liu ca tc gi bng phn mm EXCEL, thng 8/2013]
Biu 4.3: Mc hi l ng trung b nh theo nhm Sn sng tri nghim
41
Nhn xt: Nhn vo bi 4.3 ta th y cc bi Anh/ch
Anh/ch
Anh/ch d ch u
th c m hi lng chung, cn
bi Anh/ch c m th y cng vi c ph h p v c ca anh/ch
hi lng trung bnh th hi chung. Nhn chung, nhn vin
hi lng v yu t ca cng ty tuy nhin o c n ph i ch t i cch
phn b cng vi i m nhn vin.
4.6.2.3 Mc hi l ng theo nhm thang o D Chu
Bng 4.16: Kt qu thng k m t theo nhm D chu
B N N
L
Trung
bnh
A / 140 2 5 3.49 .809
A /
140 2 5 3.46 .762
A /
140 2 5 3.49 .791
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: B ng 4.17 cho th y m hi lng trong ca cng vi c ca nhn
vin t i cng ty trch nhi m h u h n Ch Hng ca cc bi D
ch u c th hi n ct trung bnh. Tuy nhin, trong qu
a t ng nhn vin th mc chnh l ch c kho ng cch l N i
chn th p nh 2 i chn cao nh t l 5, chng t m u bn c nh mt s
i hi lng th v n cn c mt s i khng hi lng v nhn t tm l n
nh t i cng ty.
42
[Ngun: X l s liu ca tc gi bng phn mm EXCEL, thng 8/2013]
Biu 4.4: Mc hi l ng trung b nh theo nhm D chu
Nhn xt: Nhn vo bi 4.4 ta th y cc bin A /
A /
u c m hi lng trung bnh cao m hi lng chung, ngo i tr
bi Anh/ch
trn m hi lng trung bnh th p m hi lng chung. Chnh v
v y, nh qu n tr nhn s hy ch trng t i nhn t ny nh m nng cao m hi
lng cho nhn vin.
4.6.2.4 Mc hi l ng theo nhm thang o Hng Ngoi
Bng 4.17: Kt qu thng k m t theo nhm Hng ngoi
B N N
L
Trung
bnh
A /
140 2 5 3.51 .694
C / 1 cch
140 1 5 3.59 .913
A /
A / 140 2 5 3.39 .685
C
140 2 5 3.49 .852
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Nhn xt: B ng 4.18 cho th y m hi lng trong ca cng vi c ca nhn
vin t i cng ty trch nhi m h u h n Ch Hng ca cc bi H ng ngo i
43
c th hi n c T
ca t ng nhn vin th mc chnh l ch c kho ng cch l N i chn th p nh t l
2 i chn cao nh t l 5, chng t m u bn c nh mt s i hi lng th
v n cn c mt s i khng hi lng v nhn t H ng ngo i t i cng ty.
[Ngun: X l s liu ca tc gi bng phn mm EXCEL, thng 8/2013]
Biu 4.5: Mc hi l ng trung b nh theo nhm Hng ngoi
Nhn xt: Nhn vo bi 4.5 ta th y cc bin quan Cng vi c ca
anh/ch c phn b 1 cch h p l Anh/ch
C ng xuyn m cc l o nng cao k
vi c u c m hi lng trung bnh cao m hi lng chung, ngo i tr
bi A / tin v A /
m hi lng trung bnh th p m hi lng chung.
Chnh v v y, nh qu n tr nhn s hy ch trng t i nhn t ny nh m nng cao
m hi lng cho nhn vin.
4.7 Kim nh mc hi l ng theo cc c im c nhn
4.7.1 Kim nh mc hi l ng theo gii tnh
T ti nghin cu ny gi i tnh c 2 bin l nam v n nn ki nh
Independent Sample T ki m tra xem gi a nam v n trong cng ty trch
nhi m h u h n Ch Hng ai c m
44
Bng 4.18: Kim nh mc hi lng ca nhn vin theo gii tnh
S hi l ng
chung
Gii tnh N Trung bnh Sai s
thng k
Trung bnh
lch chun
Nam 60 3.4333 .6116 .0789
N 80 3.5042 .6452 .0721
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Theo b ng 4.19 cho th y m hi lng chung ca nhn vin theo gi i tnh
khng c s chnh l ch l c th hi n ct trung bnh nhm gi i tnh
n c m hi lng chung cao nh t l 3.5042 v nhm gi i tnh nam c m
hi lng chung th p nh t l 3.4333
Bng 4.19: Kt qu Independent Sample T test so snh mc hi lng trong
cng vic theo gii tnh
Mc hi l ng chung ca
nhn vin
Gi nh
phng sai
bng nhau
Kh ng gi
nh phng
sai bng nhau
Kim nh Levene
v s bng nhau
ca phng sai
F .700
Mc ngha .404
Kim nh s bng
nhau ca trung
bnh
t -.657 -.662
df 138 130.633
Mc ngha .512 .509
S khc bit trung b nh -.0708 -.0708
S khc bit lch chun .1078 .1069
tin cy 95% Th p hn -.2839 -.2824
Cao hn .1423 .1407
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
45
t gi thuyt:
H0: K
H1: C
nhm lao
Nhn vo b ng 4.20 cho ta th y m nh Levene = 0.7
l 0 05 u ny chng t khng c s khc bi t v i v i mc
hi lng trong cng vi c ca nhn vin gi a nam v n C i v i khng gi
nh ng nhau trong ki nh T-test c m = 0 404 l
0 05 u ny chng t khng c s khc bi trung bnh m hi
lng trong cng vi c ca nam v n .
4.7.2 Kim nh mc hi l ng theo tui
Bng 4.20: Bng thng k m t mc hi lng chung v cng vic theo tui
N Trung
bnh
lch
chun
Sai s
chun
tin cy 95% Nh
nh t
Ln
nh t Th p
hn
Cao
hn
Di 30 tui 82 3.4756 .6131 .0677 3.3409 3.6103 2.0000 5.0000
T 30 n
di 45 tui 39 3.4359 .6760 .1083 3.2167 3.6550 2.0000 4.6667
Trn 45 n
di 55 tui 15 3.6000 .6690 .1727 3.2291 3.9705 2.6667 5.0000
T 55 tui
tr ln 4 3.3333 .4714 .2357 2.5832 4.0834 3.0000 4.0000
Tng 140 3.4738 .6298 .0532 3.3686 3.5790 2.0000 5.0000
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Theo b ng 4.21 cho th y s hi lng chung v cng vi c theo tu i khng c
s chnh l ch l c th hi n ct trung bnh nhm nhn vin
tu i T 45 i 55 tu i hi lng chung cao nh t l 3.6000 v
46
nhm nhn vin c tu i T 55 tu i tr ln hi lng chung th p nh t
l 3.3333
Bng 4.21: Kt qu One Way ANOVA so snh mc hi lng theo tui
S hi l ng chung Tng b nh
phng df
B nh phng
trung bnh F
Mc
ngha
Gi a cc nhm .374 3 .125 .310 .818
Trong cng nhm 54.752 136 .403
Tng 55.126 139
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
:
H0: K
H1: C
B ng 4.22 cho ta th y gi a cc nhm tu i c m = 0 818 l
0.05 nn ta kt lu n khng c s khc bi t gi a cc nhm tu i v m hi lng
trong cng vi c ca nhn vin.
4.7.3 Kim nh mc hi l ng theo thi gian lm vic
Bng 4.22: Bng thng k m t mc hi lng chung theo thi gian lm vic
N Trung
bnh
lch
chun
Sai s
chun
tin cy 95% Nh
nh t
Ln
nh t Th p
hn
Cao
hn
D 1 39 3.5812 0.6152 0.0985 3.3818 3.7806 2.3333 5.0000
T 1 3
40 3.5417 0.5374 0.0850 3.3698 3.7135 2.0000 4.6667
T 3
5 33 3.3030 0.5735 0.0998 3.0997 3.5064 2.0000 4.3333
T 5
ln 28 3.4286 0.8005 0.1513 3.1182 3.7390 2.0000 5.0000
T 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
47
Theo b ng 4.23 cho th y s hi lng chung v cng vi c theo th i gian lm
vi c khng c s chnh l ch l c th hi n ct trung bnh nhm
nhn vin c th i gian lm vi c D 1 hi lng chung cao nh t l
3.5812 v nhm nhn vin c th i gian lm vi c T 3 5
m hi lng chung th p nh t l 3.3030
Bng 4.23: Kt qu One Way ANOVA so snh mc hi lng theo thi gian
lm vic
S hi l ng chung Tng b nh
phng df
B nh phng
trung bnh F
Mc
ngha
Gi a cc nhm 1.654 3 .551 1.402 .245
Trong cng nhm 53.472 136 .393
Tng 55.126 139
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
t gi thuyt:
H0: Khng c s khc bi t v m hi lng trong cng vi c gi a cc nhm th i
gian lm vi c ca nhn vin.
H1: C s khc bi t v m hi lng trong cng vi c gi a cc nhm th i gian
lm vi c ca nhn vin.
B ng 4.24 cho ta th y gi hc v n c m =
0.245 l 0 05 t lu n khng c s khc bi t gi a cc nhm th i gian
lm vi c v m hi lng trong cng vi c ca nhn vin.
4.7.4 Kim nh mc hi l ng theo v tr lm vic
48
Bng 4.24: Bng thng k m t s hi lng chung v cng vic theo v tr lm
vic
N Trung
bnh
lch
chun
Sai s
chun
tin cy
95% Nh
nh t
Ln
nh t Th p
hn
Cao
hn
N 36 3.5093 0.5374 0.0896 3.3274 3.6911 2.0000 4.6667
N
phng 28 3.4643 0.6810 0.1287 3.2002 3.7283 2.3333 5.0000
K 27 3.3951 0.6669 0.1283 3.1312 3.6589 2.0000 4.6667
Khc 49 3.4966 0.6566 0.0938 3.3080 3.6852 2.0000 5.0000
Total 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Theo b ng 4.25 cho th y s hi lng chung v cng vi c theo v tr lm vi c
khng c s chnh l ch l c th hi n ct trung bnh nhm nhn
vin Nhn vin s n xu t hi lng chung cao nh t l 3.5093 v nhm
nhn vin K thu t vin c m hi lng chung th p nh t l 3.3951
Bng 2.25: Kt qu One Way ANOVA so snh mc hi lng theo v tr lm
vic
S hi l ng chung Tng b nh
phng df
B nh phng
trung bnh F
Mc
ngha
Gi a cc nhm .241 3 .080 .199 .897
Trong cng nhm 54.886 136 .404
Tng 55.126 139
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
t gi thuyt:
H0: K
49
H1: C
B ng 4.26 cho ta th y gi a cc nhm theo v tr lm vi c c m =
0.897 l 0 05 t lu n khng c s khc bi t gi a cc nhm v tr lm
vi c v m hi lng trong cng vi c ca nhn vin.
4.7.5 Kim nh mc hi l ng theo tr nh hc v n
Bng 4.26: Bng thng k m t mc hi lng chung v cng vic theo trnh
hc vn
N Trung
bnh
lch
chun
Sai s
chun
tin cy
95% Nh
nh t
Ln
nh t Th p
hn
Cao
hn
10 3.6000 0.6246 0.1975 3.1532 4.0468 2.6667 4.6667
C 68 3.4510 0.5838 0.0708 3.3097 3.5923 2.0000 4.6667
T 23 3.4348 0.6995 0.1458 3.1323 3.7373 2.0000 5.0000
CN 39 3.5043 0.6834 0.1094 3.2827 3.7258 2.0000 5.0000
Total 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
Theo b ng 4.27 cho th y s hi lng chung v cng vi c theo hc v n
khng c s chnh l ch l c th hi n ct trung bnh nhm nhn
vin hc v n i hc hi lng chung cao nh t l 3.6000 v
nhm nhn vin hc v n Trung hc ph thng hi lng
chung th p nh t l 3.4348
50
Bng 4.27: Kt qu One Way ANOVA so snh mc hi lng theo thi gian
lm vic
S hi l ng chung Tng b nh
phng df
B nh phng
trung bnh F
Mc
ngha
Gi a cc nhm .266 3 .089 .220 .883
Trong cng nhm 54.860 136 .403
Tng 55.126 139
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
t gi thuyt:
H0: K
H1: C
B ng 4.28 cho ta th y gi a cc nhm theo th i gian lm vi c c m
= 0.883 l 0 05 t lu n khng c s khc bi t gi a cc
hc v n v i m hi lng trong cng vi c ca nhn vin.
4.7.6 Kim nh mc hi l ng theo thu nhp
Bng 4.28: Bng thng k m t s hi lng chung v cng vic theo thu nhp
N Trung
bnh
lch
chun
Sai s
chun
tin cy 95% Nh
nh t
Ln
nh t Th p
hn
Cao
hn
D 3 17 3.3529 0.5332 0.1293 3.0788 3.6271 2.3333 4.6667
T 3 5
83 3.4819 0.6590 0.0723 3.3380 3.6258 2.0000 5.0000
T 5 8
30 3.5444 0.6032 0.1101 3.3192 3.7697 2.0000 4.6667
T 8 10 3.4000 0.6630 0.2096 2.9258 3.8742 2.3333 4.6667
Total 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
51
Theo b ng 4.29 cho th y s hi lng chung v cng vi c theo thu nh p khng
c s chnh l ch l c th hi n ct trung bnh nhm nhn vin c
mc thu nh T 5 n i 8 tri u hi lng chung cao nh t l 3.5444
v nhm nhn vin c mc thu nh D i 3 tri u hi lng chung th p
nh t l 3.3529
Bng 4.29: Kt qu One Way ANOVA so snh mc hi lng theo thu nhp
S hi l ng chung Tng b nh
phng df
B nh phng
trung bnh F
Mc
ngha
Gi a cc nhm .458 3 .153 .380 .768
Trong cng nhm 54.668 136 .402
Tng 55.126 139
[Ngun: iu tra thc t ca tc gi, thng 8/2013]
t gi thuyt:
H0: K
H1: C
B ng 4.30 cho ta th y gi a cc nhm theo thu nh p c m = 0 768
l 0 05 kt lu n khng c s khc bi t gi a cc nhm thu nh p v mc
hi lng trong cng vi c ca nhn vin.
KT LUN CHNG 4
T 4, tc gi i thi u chung v cng ty trch nhi m h u h n
Ch Hng c tr ng ngun nhn l c t i cng ty. n
hnh ki tin c y c s C
Alpha v phn tch nhn t khm ph EFA. Kt qu nghin cu cho th y c 4 bin
t yu c u nn b lo i Anh/ch c nhi n
trong lc lm vi c, Anh/ch
quanh, Anh/ ch hi lng v cc ho i tho i gi o v i cng, nhn
52
vin Anh/ch r t hi lng v i quy nh v ch i,.. t i
cng ty
S t tn l i cho cc nhn l: T n tm, Sn sng tr i nghi m, D
ch H ng ngo i T T n tm Tm l nh c
kt h p thnh mt nhn t T n tm.
Kt qu phn tch hi quy thng qua ph n m m SPSS 20.0 b
Enter cho ta th y t t c 4 nhn t T n tm, Sn sng tr i nghi m, D ch H ng
ngo i n m hi lng ca nhn vin t i cng ty trch nhi m h u
h n Ch Hng. C th l: nhn t T i h s Beta = 0.352 v sig =0.000
c ng l n nh n m hi lng, nhn t ng l n th hai l nhn
t n sng tr i nghi i h s Beta = 0.276, sign = 0.000, k tip l nhn t
ch i h s Beta = 0.207 v Sig = 0.002, v cui cng l nhn t ng
ngo ng th p nh n m hi lng ca nhn vin v i h s Beta =
0.188 v Sig = 0.004
V i kt qu thng k m t m hi lng chung cho th y nhn t c mc
hi lng cao nh t l nhn t ng ngo =3 6396 tip l nhn t
ch =3 4911 p theo l nhn t n sng tr i nghi hi lng
th p nh t l nhn t =3.4112.
Ki nh Independent T c s d y khng c s
khc bi t gi a nam v n v m hi lng t i cng ty trch nhi m h u h n Ch
Hng.
Ki nh One Way ANOVA cho ta th y kt qu tu hc
v n, th i gian lm vi c, thu nh p v v tr lm vi c u khng n mc
hi lng ca nhn vin.
V y, V i kt qu 4 s gip tc gi mt s kin ngh
5 ny.
53
CHNG 5: KT LUN V MT S KIN NGH NNG CAO MC
HI LNG CA NHN VIN TI CNG TY TNHH CH HNG
5.1 Kt lun
V ti XC NH CC NHN T NH HNG N S HI
LNG CA NHN VIN TI CNG TY TNHH CH HNG, tc gi
5 nhn t ng n m hi lng c i v i t chc, bao gm:
Sn sng tr i nghi m, T n tm H ng ngo i, D ch u, Tm l nh.
S tin c y c ng h s C A t qu
i b 3 bin quan st : /
/
/
0 3
N 19