BLUESTONE

SETTING THE STANDARDS

PAUL DOWSON

PRESENTATION BRIEF

• SETTING THE STANDARDS & WHO

WOULD I CONSULT

• HOW WOULD I SPLIT MY TEAM OF

HOUSEKEEPERS / CLEANERS

• HOW MANY STAFF DO I BELIEVE I

WOULD NEED

ACCOMODATION STANDARDS

OUR CUSTOMERS WILL EXPECT THE STANDARD

OF OUR ACCOMODATION TO BE PERFECT EVERY

TIME THEY STAY WITH US.

PERFECT !

PERFECT ACCOMODATION

• CLEANLINESS

• COMFORT

• WELL MAINTAINED

• MEET & EXCEED EXPECTATIONS

• CONSISTENCY

• FEELING THAT THEY ARE THE FIRST PEOPLE TO OCCUPY THAT PARTICULAR ROOM / COTTAGE / LODGE.

DELIVERY OF PERFECT

STANDARDS WILL:

• INCREASE CUSTOMER SATISFACTION

• GENERATE 0% COMPLAINTS

• IMPROVE TEAM MORALE

• IMPROVE EFFICIENCY

• ENSURE CONSISTENCY OF PRODUCT

• REPEAT BUSINESS

• GROW OCCUPANCY

SETTING THE STANDARDS

• WHAT DO OUR CUSTOMERS EXPECT

• WHAT DO WE EXPECT

• RECRUIT THE RIGHT PEOPLE

• RECON – LOOK AT THE COMPETITION

• DEMAND HIGH STANDARDS FROM OUR SUPPLIERS

• TRAIN, TRAIN, REVIEW, REVIEW.

• PROMOTE RESPONSIBILITY / OWNERSHIP

• PLAN – DO - REVIEW

“FIT FOR”

• ARRIVAL

• DUTY

• ACTION

• PURPOSE

• FAREWELL

ARE WE FIT FOR:

MEASURING STANDARDS

• CHECKLIST

• ENSURE STANDARDS ARE ALWAYS

OF THE HIGHEST LEVEL

• CONSISTENCY

• IDENTIFY PERFORMANCE ISSUES

• IDENTIFY MAINTENANCE ISSUES

• IDENTIFY TRAINING NEEDS

WHO WOULD I CONSULT

• EVERYONE !!!!!!!!!!!!!!!• PROSPECTIVE CUSTOMERS, OPERATIONS

MANAGER, COLLEAGUES, C.E.O,

SUPPLIERS, HOUSEKEEPING TEAM,

REPUTABLE HOSPITALITY MANAGERS, THE

COMPETITION, INTERNET, TRADE

PUBLICATIONS.

MY TEAM

• LOCATION

• SECTORS

• HOURS

• OCCUPANCY

LEVELS

• CHANGEOVER

DAYS

• SERVICING

• PUBLIC AREAS

• OFFICES

• CONTRACTED /

NON

CONTRACTED

HOURS

• LOGISTICS

STAFFING LEVELS

• 233 UNITS

• FRIDAY 100% CHANGEOVER DAY

• MONDAY 65% CHANGEOVER DAY /

35% SERVICING

• TUES – THURS 100% SERVICING

• SAT – SUN 100% SERVICING

• CLEANING TIMES 10-3PM (5 HRS)

CLEANING TIMES

• 24 X SKOMER @ 2HRS = 48 HOURS

• 62 RAMSEY @ 1.5 HRS = 93 HOURS

• 100 CALDEY @ 1HR 15 = 125 HOURS

• 14 ONE BED COTTAGES @ 1 HR = 14 HOURS

• 16 TWO BED COTTAGES @ 1HR 15 = 20 HOURS

• 17 ONE BED STUDIO @ 45 MINS = 13 HOURS

ESTIMATED STAFFING LEVELS

• FRIDAY 313 CLEANING HOURS: 62 STAFF

• MONDAY 204 CHANGEOVER HOURS: 41STAFF

• MONDAY 55 SERVICING HOURS: 11 STAFF

• TUES-THUR / SAT & SUN: 5 SERVICING DAYS @ 50% HOURS 156 HRS PER DAY 32 STAFF PER DAY

STAFF LEVELS

1352 CLEANING HOURS (ACCOM)

PER WEEK

BASED UPON AVERAGE OF 20 HOURS

PER STAFF MEMBER PER WEEK.

70 MEMBERS OF STAFF REQUIRED