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ADVERTISING & BRAND MANAGEMENT Submitted by: Aqib Akhter Qazi 12975 Reema Ehtesham 12990 Submitted to: Dr. MAK CHISHTY Due date: April 28, 2012

Brand Report

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Page 1: Brand Report

ADVERTISING & BRAND MANAGEMENT

Submitted by:

Aqib Akhter Qazi 12975

Reema Ehtesham 12990

Submitted to: Dr. MAK CHISHTY

Due date: April 28, 2012

Page 2: Brand Report

RE-LAUNCH OF NESTLE’ LIMO AND MALTA

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Page 3: Brand Report

TABLE OF CONTENTS

Company history & background……………….…………………08

Mission & vision………………………………….………………09

Goals…………………………………………………….………..10

Nestle Pakistan……………………………………………………12

Previous marketing mix………………………………………….14

New marketing mix………………………………………………17

PMG matrix…………………………………………….…………21

BCG matrix…………………………………………………….…22

SOT analysis…………………………………………….…..……24

Recommendations………………………………………………..27

Conclusion………………………………………………………..28

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Acknowledgement

First of all, we would like to thank Almighty Allah for blessing us with the courage, strength, and ability with which we were able to complete this report successfully.

Furthermore, we would like to extend our special thanks and appreciation our course instructor, Dr. MAK CHISHTY for her constant guidance and encouragement throughout the semester, and for making this report and incredible learning experience.

We have benefited a great deal while searching for the material and making the report and hope that people will also benefit from it.

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Page 6: Brand Report

Letter of Transmittal

April 28, 2012

Dr. MAK CHISHTY

Course instructor

Iqra University, Karachi

Respected Sir,

We hereby present our project report “Re-launch of Nestlé Limo and Malta”. This report identifies the Background, Marketing environment, SWOT analysis, Re launch strategy, Target market of the product. This Information has been collected through survey and books from library, all material used in the report has been acknowledged properly. Secondary data used in introduction, history and past image of brand, recommendations, strategy and swot analysis were made by us.

It was a truly difficult task but we have tried to do our best to make this report after conducting thorough research, which involved much help from the internet, books and survey, which provided us with tremendous amount of information. This report has given us a great opportunity to add to our knowledge and learning. We hope that this report will be good enough to come up to your level of expectation and requirement, and will be helpful to the society in general.

We are very thankful to you, for guiding us at all levels and being a very kind and patient teacher; and helping us in all the endeavors and difficulties that came across.

Sincerely,

Aqib Akhter Qazi

Reema Ehtesham

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Page 7: Brand Report

SYNOPSIS

This report was made with the idea to re-launch the infamous brand Nestlé Limo and Malta, The research draws attention to why the brand failed, what does the market lacks, how the dynamic market shifts how price and taste are the two major factors in instant drinks industry, as the product was failed because of too many competitors and less advertisement was done the design on the brand was un attractive the cost didn’t reflect the organization.

Re-designing the whole brand image of the drink was the recommendation with added improvements as the taste of the product was similar to competitors it was that X-factor which led the brand go down the drain, the main focus is promotional activities and sales will then follow. Many strategies are suggested of how to use the price penetration to enter the market and grab market share.

This report will give a complete over view that how, when and where the product should be launched.

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Page 8: Brand Report

COMPANY HISTORY AND BACK GROUND

Nestlé Introduction:

Nestlé with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestlé and is today the world's biggest food and beverage company. The Company's strategy is guided by several fundamental principles. Nestlé's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines.The company succeeded in achieving sustainable profitable growth during the year

under the view driven by successful marketing and sales strategies and focus on

key initiatives. Consumer confidence in the company’s brand has further

strengthened and the trade remains confident as ever in doing business with it.

Innovation and renovation remained the key to development of new products.

In the shed of Nestlé 247,000 people are working in almost every country in the

world.

From which almost 8,000 employees are working in Pakistan.

Headquarters in Lahore, the company operates five production facilities. Two of its

factories in Sheikhupura and Kabirwala and multi product factories. One factory in

Islamabad and two in Karachi produce bottled water. Through its effective

marketing and a vast sales and distribution network thought out the country, it

ensures that its products are made available to consumers whenever, wherever and

however.

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Nestlé company is registered in Pakistan under the company ordinance 1984. As

it’s a public company but still not registered in any Stock Exchange in PAKISTAN

Over all company market share is 67%. Nestlé share as compared to nur

pur,Haleeb and other are moves around 20to 30%.Total turnover:- 13.5 Billion

Rupees.

MISSION

Build branded food business to improve quality

of life by offering tasty, affordable and highly

nutritional product to our consumer. While

maximizing stakeholder value.

VISION

The strategic priorities of Nestlé milkpak are

focuses on delivering shareholder value through

the achievement of sustainable, capital efficient

and profitable long term growth.

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Improvements in profitability will be achieved while respecting quality and safety

standards at all times.

In line with this objective, we envision Nestlé milkpak to grow in the shortest

possible time into the number one food company in Pakistan with unique ability to

meet the needs of consumers of every age group- from infancy to old age, for

nutrition and pleasure, through development of a large variety of food categories of

the highest quality.

We envision the company to develop an extremely motivated and professionally

trained

INNOVATION AND RENOVATION

We aspire, as a respected corporate citizen, to continue playing a significant role in

the social and environmental sectors of the country.

Most innovative and fastest growing food company offering Products enjoyed in

“Every home every day”

GOALS

Nestlé's business objective is to

manufacture and market the

Company's products in such a way

as to create value that can be

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sustained over the long term for shareholders, employees, consumers, and business

partners.

Nestlé does not favor short-term profit at the expense of successful long-term

business development.

Nestlé recognizes that its consumers have a sincere and legitimate interest in the

behavior, beliefs and actions of the Company behind brands in which they place

their trust and that without its consumers the Company would not exist.

Nestlé believes that, as a general rule, legislation is the most effective safeguard of

responsible conduct, although in certain areas, additional guidance to staff in the

form of voluntary business principles is beneficial in order to ensure that the

highest standards are met throughout the organization.

Nestlé is conscious of the fact that the success of a corporation is a reflection of the

professionalism, conduct and the responsible attitude of its management and

employees. Therefore recruitment of the right people and ongoing training and

development are crucial.

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Nestlé Pakistan

Nestlé Pakistan Limited is a subsidiary of Nestlé S.A based in Switzerland, Nestle Pakistan deals currently in Manufacturing, Processing, and sale of these products

Milk Dairy & Chilled Dairy:

1. Milkpak

2. Nesvita

3. Nido

4. Neslac

5. Everyday

6. Dahi

7. Fruit Yoghurt

8. Raita

9. Milkpak Cream

10. Creation

Beverages:

1. Nescafe

2. Nesquik

3. Milo

4. Fruita Vitals

Bottled Water:

1. Pure Life

2. AVA

Baby Food:

1. Cerelac

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Page 13: Brand Report

Food:

1. Maggi Noodles

Chocolate & Confectionary:

1. Kitkat

2. Kitkat Chunky

3. Polo

Breakfast Cereals:

1. Cornflakes

2. Honey gold Flakes

3. Koko Krunch

4. Milo

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Page 14: Brand Report

PREVIOUS MARKETING MIX

PRODUCT:

INTRODUCTION OF LEMO & MALTA

Limo/Malta is the product of Nestle, Which was launched in July 2005.

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NESTLÉ® Limo (Lemon) & NESTLÉ® Malta (Orange) Instant Drinks provide fruit-filled refreshment that quenches your thirst and energizes your body with an instant citrus boost! They are both available in 25g single-serve sachets that are convenient and affordable and a 500gm jar. But what really hits the spot is that NESTLÉ® Instant Drinks are packed with Vitamin C that provides immunity against diseases and helps put the glow in your skin. NESTLÉ® Limo (Lemon) gives you 36% RDA of Vitamin C and NESTLÉ® Malta (Orange) gives you 24% RDA of Vitamin C. So get refreshed and invigorated with NESTLÉ® Limo and NESTLÉ® Malta!

Ingredients

Sugar, Glucose, Acid (Citric Acid), Orange / Lemon flavor, Anti caking Agent (Tri Calcium Phosphate), Thickener (Gum acacia, Carboxy Methyl Cellulose, Xanthan Gum), Natural and Artificial Sweeteners, Vitamin C.

Nutritional Information

Serving size 1 glass (200ml)

Energy 305kj, 73 kcal

Total Fat 0 g

Carbohydrates-Total 18g

Calcium 46 mg

Magnesium 04 mg

Potassium 12 mg

Vitamin C 13 mg

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PRICE

Price was charged as follows

Sachet Rs.5Jar Rs. 160

Promotion

Company planned for the following promotional activities

1. ATL on major billboards, limited time on T.V and selective channels etc. 2. BTL massive use of Point-of-sale (POS) material. Which include posters,

banners, buntings, mobiles, wobblers, shelf talkers etc.3. Powder was sampled to create awareness.4. Gift Scheme was introduced on redemption of empty packets.

Placement 1. Distribution was restricted to big cities at selected retailers.2. However Nestlé’s distribution structure was followed that 3. Is company to distributor to wholesaler to retailers?

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NEW MARKETING MIX

Product Introduction

In Pakistan generally hot weather, instant drinks are consumed in water to provide refreshment from sweltering heat of the sun. Nestle Pakistan is relaunching nestle Limo & Malta with different name with many flavors,SKU’s and additional energizing components of glucose and vitamin-D and sugar free version, that are easy to prepare for everyone such as:

PRODUCT NEW NAME: NESTLE’ DRINK

Product Flavors

Nestle Lemonade Nestle Orange Nestle Pomegranate Nestle Rose Nestle Pineapple Nestle Strawberry Nestle Mango Nestle Blueberry Nestle Peach

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SKU’s

These SKU’s are available in all flavors.

Sachet of 25gms Pouch of 150 gms Pouch of 250 gms Jar of 250 gms Jar of 500 gms

Sugar free version

We also make a sugar-free version of Tang, containing aspartame, which comes in various packages and in flavors such as Lemon, Peach, Orange, Raspberry, and Cherry

Product Packaging

Good design contributes to product usefulness. Another way to add value is through distinctive product style and design. A sensational style may grab attention and produce pleasing aesthetics.

As people are becoming more and more health conscious day by day, nestle instant drinks of all flavors are packed in sun protective pouches and sachets that are costly for the firm because customer satisfaction and quality transfer is the duty of Nestle Pakistan.

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PRICE

Price is the sum of all values that consumers exchange for the benefits of having or using the product or service of the specific company.

We offer competitive prices, our price list is given below:

Sachet of 25gms Rs. 7

Pouch of 150 gms Rs. 30

Pouch of 250 gms Rs. 80

Jar of 250 gms Rs. 90

Jar of 500 gms Rs. 170

PROMOTION:

Promotion is one of the most important factors of marketing; it is done to affect the consumer behavior in order to achieve sales and increase product image. In promotion the major task is tomake consumers aware of the product and to attract consumer towards the product by highlighting the advantages of the product. The promotional strategies for nestle instant drinks would consist of the following sources:

PROMOTION ACTIVITY DURATION

Launch an ad campaign on billboards and magazines in various areas of major cities and magazine.

2 weeks

Heavy advertising on TV, newspapers and magazines 4 weeks

Sponsor a highly prestigious chain of events or concerts. 3 weeks

Prize contests will be held in Karachi , Islamabad, quetta, During Ramzan

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Lahore and peshawar and people who win will get prizes (such as one bundle of sachet, one set of jar of 250mg etc)

Reduce number of billboards, television and magazines advertisements.

December

Continue Advertising including both:

1. ATL on major billboards, limited time on T.V and selective channels etc.

2. BTL at point of sale (pos)

March (2012)

PLACEMENT

Placement is distribution channel through which product is placed at the locations where consumer can easily purchase it. We shall use Nestlé’s existing distribution channel. This is as follows:

Our distribution strategies would include:

1. We shall offer attractive offers to our whole distribution channel to distribute it and to work on our push strategy.

2. Retail coverage all the major cities

3. Major accounts of super markets to be served

4. Supply chain should be simple and should be direct from manufacturer to wholesaler to retailer

5. If product is successful after a year of launch more cities will be covered.

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PMG MATRIX

Product Development

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Our re-launch strategy is based on product development.

Our target market is the same; however we have introduced a new product with name “Nestle’ Drink” with additional feature of glucose and vitamin-D, as well as “Nestle Drinks sugar free”

BCG MATRIX

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Previous BCG Matrix

Nestle’ limo and Nestle’ limo and malta proved as DOG status at the BCG matrix. They had lowest market share accompanied with lowest market growth. This product suffered losses. Ultimately the manufacturing of the product was stopped.

Current BCG matrix

We expect our product initially at QUESTION MARK STATUS at BCG matrix. We are confident for high market growth, because the demand for instant drinks is still increasing. However, initially we expect low market share, because our direct competitors have captured large amount of market share.

MERCHANDISING

Merchandising is the activity of promoting the sale of goods, especially by their presentation in retail outlets. It includes combining products, environments, and spaces into a stimulating and engaging display to encourage the sale of a product or service.

Our merchandising strategy includes gondola merchandising with both primary and secondary homes in all super stores and retailers in big cities all over Pakistan. Our merchandising object is to attract consumers through neat and clean products placed on eye-catching shelves at reasonable height.

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We have made agreements with many super store to push our product through attractive merchandising and personal talk. We offer them very attractive benefits to become our merchandising partners.

SWOT ANALYIS

The SWOT analysis of Nestle’ Drink (formerly Nestlé Limo and malta) has been discussed below:

Strengths:

Previous strength:

The only Nestlé Pakistan is awarded with the following Certificates:

1. HACCP (in process safety controls)      ISO 9001-2000 (better quality)

2. ISO 14000 (environment friendly operations)

3. Excellent track record of the company4. Nestlé’s brand name depicts the high quality product

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Current strength:

We realize that our above strengths could not lead to success because of failure of our marketing strategies. Instead we possess following strengths, which would definitely provide us ground to compete in the market:

1. Company has allocated budget of Rs.500 million on the promotion of Nestle’ Drinks for first six months.

2. Product shall be launched with 5 SKUs which will definitely attract our target segment

3. Introduction of Nestlé’s sugar free drink will provide additional choice to our customers.

4. Addition of energizing component such as glucose and vitamin-D, which strengthens the energy of users.

Weaknesses:

Previous weaknesses

1. Nestle’ limo and malta was intoducd with just two flavours and two SKUs

2. Low budget for promotion

Current weaknesses

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Page 26: Brand Report

Above weaknesses have been overcome. Our product has been launced with five

SKUs and many flavours and we have increased our promotional budget. However

currently we face following weaknesses:

1. Previous image of brand

2. Discouraged retailers because of past performance

3. Launching of the brand in limited cities

Opportunities:

Previous opportunities:

1. Good image of “Nestle” would help us to attract the consumers

2. Increased market demand. People prefer instant drinks than carbonated

drinks.

Current opportunities

Because of failure in our distribution and promotion activities we could not take

the opportunity of excellent image “Nestle” brand. However currently we have

opportunities which we can avail in future to increase our market share:

The brand image of “nestle” is the sign of high quality and reliability in the mind

of both consumer and distributors.

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1. There is high demand and consumption of instant drinks

2. Increased media influence on people.

Threats:

Previous threats

1. There is high demand for competitors’ brand in the market.

2. High competition in the market.

Current threats

1. We realize that our direct competitors such as TANG, LIMOPANI AND

ENERGILE have established their strong position, and

2. We Launch during Ramadan so we don’t have enough time to grab market

RECOMMENDATIONS

Our recommendations for re-launch include:

1. Changing brand name from Nestle’ Limo and Malta to Nestle’ Drinks

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2. Introducing the Sugar free version

3. Offering Nestle’ Drink in five SKUs and in various fruit-flavors.

4. Enhancing the budget for promotional activities to Rs. 500 millions.

5. Offering attractive offers to our distribution partners

6. Ensuring successful merchandising

7. Getting feedback for 6 months after launches and if required change in taste, flavor etc.

CONCLUSION

We expect successful re-launch of Nestle’ Limo and Malta as “Nestle’ Drinks”, if

our recommendations are fulfilled. We realize that our direct competitors are well-

established however we have great opportunity of Nestle’s brand image and growing

demand and consumption for instant drinks in the market. Our effective marketing

strategies including 4P’s and merchandising will lead to successful re-launch of

Nestle’ Limo and Malta as “Nestle’ Drinks”

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