A L A I N B R I A N D3021 NW 12th Avenue | Camas, Washington 98607 | (303) 810-4354MrABriand@gmail.com | www.linkedin.com/in/alain-briand

OPERATIONS EXECUTIVE POISED TO SOLVE BUSINESS PERFORMANCE CHALLENGES

E X E C U T I V E S U M M A R Y

A versatile and enterprising senior operations manager with vast experience in multi-unit management, customer service delivery and retention, facility management, budgeting, employee development, process improvement, acquisitions, integrations, mergers, contract negotiation, business development, and business forecasting. Leverages polished interpersonal skills to optimize staffing and operational procedures, increase department productivity, and maintain budgets. A dedicated and cost-conscious producer who establishes significant vendor relations and drives employee productivity while supporting short- and long-term company objectives.

C O R E C O M P E T E N C I E S

Relationship Management | Contract Negotiation | Training and DevelopmentOperations Management | Business Development | Inside Sales | Sales Force Management

W O R K E X P E R I E N C E

ALPHA ECOLOGICAL, Vancouver, WashingtonDirector of Office Operations, 2015-2016

Directed office operations, including accounting, call center, facilities, and customer retention initiatives for leading regional ecologically friendly pest control company. Played a significant leadership role on business integration team during company merger. Called on to make tough staffing decisions while improving department morale.

Multi-site Management SuccessFinancial Impact Initiatives Leadership Contributions Business Development Contributions Staff Management and Change Management

Improved call center statistics significantly within three months of start date.o Reduced dropped calls by 67%.o Improved handle time by 42%.o Increased customer conversion by 38%.

Reduced fixed costs by renegotiating vendor contracts and cutting wasteful spending by nearly $100,000 per year within five months of start date.

Optimized administrative staffing and procedures to save 48% of previous year’s employee wage expenses. Increased department productivity by 43% over prior year.

VIZION PRODUCTIONS, Vancouver, WashingtonDirector of Operations, 2011-2015

Supervised operations and assisted with sales and customer retention initiatives for multimedia image and content provider. Coordinated teams of staff and contract employees to complete projects on a timely basis. Provided regular updates to customers regarding project progress and estimated completion dates.

Increased customer retention by 27% year over year in increasingly competitive marketplace via personal contact and provided creative solutions for approximately 1,600 existing customers.

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Maintained wages and expenses within established budget while improving workplace morale and upgrading facilities and office equipment.

Improved overall customer satisfaction, instilling superior responsiveness and professionalism in staff and providing better on-time service delivery to customers.

NATIONAL EXPRESS CORPORATION, Portland, OregonRegional Vice President, 2007-2011

Directed two regions with annual revenues of $70,000,000 for two subsidiaries offering contract transportation services to public and private schools. Supervised 12 general managers and oversaw 17 transportation hubs in four states. Provided strategic planning. Created annual operating budgets and monthly financial forecasts. Managed local sales staff and attended monthly business reviews with corporate officers.

Expanded revenue and territory coverage through acquisition and integration of two smaller competitors. Attained 90% customer retention by developing and maintaining relationships with principal stakeholders. Increased regional charter business 50% over previous year by directing local sales efforts. Exceeded sales plan by winning bids on contracts to transport four large school districts. Ensured continuity of professional service through effective management of part-time, seasonal, and largely union workforce and

careful transitioning of key employees.

A D D I T I O N A L E X P E R I E N C E

BANFIELD, THE PET HOSPITAL, Portland, Oregon, Regional Vice President, 2005-2006. Managed region generating annual revenue of $50,000,000 for largest veterinary practice in world. Oversaw three field directors and 85 pet hospitals in 12 states. Trained and developed two new field directors and managed HR, training, operations, accounting, and business development. Increased annual sales $10,000,000 and opened 15 new hospitals in one year through management of over 400 employees in 12 states. Remained within budget and on revenue plan during expansion period by managing annual budget and provided senior management with weekly forecasting, financial reviews, and strategic planning.

THE HERTZ CORPORATION, Denver, Colorado, Regional Director, 1998-2005. Developed new division of world’s largest rental car provider. Led dramatic expansion of brand presence in off-airport market and gained market share previously dominated by competitors. Oversaw operations and sales expansion for division with over 200 employees in six West Central region states. Directed sales, human resources, training, operations, accounting, and local marketing. Managed P&L, annual budget, forecasting, and financial reviews. Selected properties, negotiated leases, and hired contractors. Grew start-up auto rental division from six to 70 locations with annual sales over $40,000,000, with few resources and inexperienced workforce over large geographic area.

E D U C A T I O N

KELLER GRADUATE SCHOOL OF MANAGEMENT, Denver, ColoradoM.A., Project Management, 2002M.A., Business Administration, 2001

UNIVERSITY OF MIAMI, Coral Gables, FloridaB.A., Psychology, 1988