Nhm 17 Thnh vin : 1. Nguyn Th Thm 20109595 Nhm Trng2. Nguyn Tun Anh - 201099563. Phng Quang Mnh - 201099664. Nguyn Quang Huy - 20109958Ngy :

10/3/2014

TI : QUN L D N XY DNG PHN MM QUN L BO HIM AN TM

I. Gii thiu tng quan d nHin nay, vn qun l Khch hng mua bo him v i l bo him ca cc Cng ty bo him cha c khoa hc, vic vn dng cng ngh thng tin vn cn hn ch. Vic qun l ch yu c thc hin mt cch th cng vi cng c h tr ch yu l Word v Excel, nn c s d liu t chc cha cht ch, chi ph qun l cao, tn nhiu nhn lc cho h thng qun l, vic truy xut tm kim thng tin Khch hng mt nhiu thi gian,Do cha c mt phn mm chuyn dng p ng tt nhu cu qun l Khch hng mua bo him ti Cng ty. Xut pht t nhu cu thc t, c quan rt cn phn mm gii quyt tt nhng vn trn. Chnh nhng yu cu thc t ny nhm em mun xy dng d n xy dng phn mm H thng qun l bo him An Tm mong rng s gip ch mt phn no nhm gim bt nhn lc trong vic qun l, tm kim thng tin khch hng mt cch nhanh chng; hay p ng yu cu cng nh nhng thc mc ca khch hng nhanh, chnh xc nht.

II. Mc Tiu Ca D n

Xy dng mt phn mm H thng qun l bo him cho cng ty c phn bo him An Tm nhm nng cao cht lng qun l mt cch c h thng, nng cao nng xut lao ng con ngi, tm kim, lu tr v bo co thng k thng tin mt cch d dng v chnh xc, than thin vi ngi s dng cng nh khch hng. a cng ty bo him An Tm n gn gi vi khch hng, to c nim tin vi tt c mi ngi n vi An Tm.

III . Cc bn lin quan

Bn khch hng : Cng ty c phn bo him An Tm c trch nhim a ra yu cu , mong mun v hon tr chi ph khi nhn sn phm Bn xy dng d n : Ngi qun l d n : Qun l tin trnh thc hin d n ti cc mc kim sot, dng mi phng sch xc nh xem cc cng vic (ni ring) v ton b d n (ni chung) hin ang tin trin nh th no. Lun lun st sao vi tng giai on ca d n, ti cc thi im ca cc giai on nht nh, cc trng nhm s phi bo co tin cng vic ca nhm mnh hoc ca tng c nhn vi ngi qun l d n, trong phi nu bt nhng iu lm c v nhng iu cha lm c ngi qun l d n c mt s iu chnh nht nh sao cho hp l. i kho st : C trch nhim gp g, trao i vi khch hng, thng lng, nm bt hoc gii thch v yu cu ca khch hng, tm hiu nhng yu cu ca khch hng, nhng yu cu s b, b sung v kho st h thng v c t cho i phn tch thit k v i lp trnh. i Design giao din : C trch nhim xy dng giao din theo yu cu t khch hng hoc t design giao din theo ring, min l p ng cc yu cu khch hng t ra. i lp trnh (Code) : Nhn thit k h thng, thit k giao din t i phn tch thit k h thng, c nhim v trc tip xy dng v lm ra sn phm, phi chu trch nhim bo tr sn phm, thay i h thng nu c yu cu t i kho st. i kim th (Test) : C chc nng kim tra li sn phm, xc nh li (nu c) bo li cho i Code hon thin sn phm. Qu trnh ny i hi i phi t m, cn thn tng bc. m bo sn phm chy n nh bn giao cho khch hng ng thi hn. i phn tch v thit k : Xy dng bn phn tch h thng theo yu cu khch hng . Bn m t giao din sn phm s b, sau s gi cho i design thit k li giao din.

IV. Xc nh yu cuYu cu h thng phi p ng m bo : Mc tiu ca d n, Sn phm v Phng php hon thnh d n Xc nh yu cu h thng Kho st lp k hoch h thng Phn tch h thng Thit k h thng Thc thi, trin khai vn hnh h thng Yu cu v pha ngi s dng: S dng cc k thut thu thp yu cu : Phng vn Bng cu hi Nghin cu cc ti liu Quan st thc t Phn tch thit k nhm. Giao din p, bt mt, cc chc nng thun tin cho ngi s dng, cho ngi qun tr, m bo tnh n gin, nhng vn y chc nng do khch hng t ra Xy dng giao din sao cho thun tin c trong vn bo tr sn phm. Cc thng tin hin th chi tit trnh rc ri, kh hiu Giao sn phm ng thi hn cho khch hng

Yu cu v chc nng: Bo mt cao Tnh thun tin, hiu qu cho ngi s dng v ngi qun tr D dng ty chnh, sa cha, thay i cc modul hoc thm modul nu c yu cu thm t khch hng m bo v mt hiu nng ca sn phm vi cc yu cu t ra Cc module yu cu cho phn mm:- Qun l khch hng- Qun l thng tin i l- Qun l ngi dng- Qun l thng tin hp ng- Qun l nhn vin- Khch hng lin h- Thng bo - Qun tr h thng (admin)

V. Cu trc bng cng vic (WBS)WBS trong d n xy dng h thng phn mm qun l bo him Cng ty c phn bo him An Tm.

D n xy dng h thng phn mm qun l cng ty c phn bo him An TmBt u d n1.0Nhn d n1.1Lp k hoch d n1.2Chun b ti nguyn v nhn lc1.3Kho st yu cu2.0Thu thp yu cu pha khch hng2.1Tng kt cc yu cu2.2 xut gii php cho d n2.3Phn tch yu cu 3.0Lit k v nhm cc yu cu3.1Phn tch chc nng ca h thng3.2V biu usecase3.3c t yu cu h thng3.4Tng hp c t yu cu ca h thng3.4.1Vit ti liu c t yu cu3.4.2Xy dng chngtrnh 5.0Lp trnh5.1Test n v5.2Test tch hp5.3Test h thng5.4Trin khai6.0Bn giao sn phm cho khch hng6.1Lp bin bn bn giao6.2Lp bin bn thanh l hp ng6.3Thit k4.0Thit k tng th h thng4.1Thit k chi tit d liu4.2Thit k chi tit chc nng ca h thng4.3c t thit k4.4Tng hp m t thit k4.4.1Vit ti liu c t thit k4.4.2

VI. Phn tch ri ro

M tGi thitXc xutnh hngPhn ng

Ri ro v k hoch

Khng c s ng nht gia cc thnh vin trong d n.Cc thnh phn giao ring cho tng thnh vin thc hin c s sai lch dn n khng th ghp chung li thnh sn phm hoc pht sinh li.10%D n khng c hon chnh.Tm hiu nguyn nhn, c gng khc phc trong thi gian ngn nht.

Phn cng cng vic trong d n khng hp l.Khi thc hin k hoch c nhiu pht sinh so vi d kin nh thiu thi gian hay thiu kinh ph5%Kt qu cng vic s khng t c mc cao nht, khng pht huy c th mnh ca cc c nhn trong i thc hin d n dn n khng th hon thnh c theo ng k hoch.Lin tc iu chnh k hoch ph hp vi nhng pht sinh.

Chi ph c tnh khng chunKhi thc hin k hoch c nhiu pht sinh so vi d kin, c cng on tha c cng on thiu kinh ph2%Khng kinh ph chi tr cho cc hot ng ca d n.Cn i li chi tiu cho d n. Nng kinh ph d tr, nng tr cp cho cc hot ng p ng c nhng nhu cu cn thit nht khi thc hin d n

c lng thi gian khng ng.Khi thc hin k hoch c nhiu pht sinh so vi d kin.5%Khng hon thnh c theo ng k hoch.Lin tc iu chnh k hoch ph hp vi nhng pht sinh.

Ngi qun l d n cha st sao vi tng bc i trong k hoch ca d n.Ngi qun l d n khng tp trung thi gian nhiu cho d n dn n l l v khng st sao trong tng giai on ca d n.1%Khng hon thnh c theo ng k hoch thc hin d n dn n k hoch s khng c kim sot dn n rt d v d n.Ngi qun l d n phi lun dnh thi gian quan tm n kt qu d n trong tng gian on c th ca d n c nhng s iu chnh thch hp.

K hoch d n khng hp l.Khi thc hin k hoch c pht sinh nhiu so vi d kin.5%Khng hon thnh c theo ng k hochLin tc iu chnh k hoch c v thi gian thc hin v tin trnh cc cng vic cn thc hin (sp xp mt cch khoa hc cc cng vic cn lm) ph hp vi nhng pht sinh.

Cht lng sn phm cha t yu cu ca khch hngCc thnh vin trong i lp trnh thiu kinh nghim, cha hiu bit su sc v h thng nn tkhi trin khai s to ra sn phm cht lng thp, i ng nhn vin lm vic khng hiu qu.5%nh hng ti kt qu ca d n.Tm phng php c th hng dn cc thnh vin lm vic c hiu qu nht hoc a them nhn vin c kinh nghim v trnh vo d n.

Ri ro v ni b

Nhn lc thc hin d n b thiu so vi d kin ban u.Trong i thc hin d n c ngi b vic hoc c ngi b m hoc v mt l do no mt s thnh vin khng th tham gia d n.1%Khng hon thnh c cc phn vic theo ng k hochB sung nhn lc t nhm d phng v iu chnh hp l cng vic cho tng ngi.

S phi hp gia cc c nhn trong nhm khng tt.Cng vic ca d n l do mt tp th lm, v th vn v s on kt, s phi hp gia cc thnh vintrong nhm cn phi c ch trng.1%Khng hon thnh c theo ng khoch dn n v d n- Hp v trao i nh k gia cc thnh vin trong nhm.- Yu cu bo co kt qu nh k nm bt tnh hnh.- Ngi qun l d n phi c s iu chnh nht nh i vi tng giai on pht trin d n.

S chuyn giao cng vic gia cc nhm khng n khp.Thc hin cng vic5%Khng hon thnh c cc phn vicCn phi c mt mt quy trnh lm vic thng nhtgia cc i thc hin d n.

Ri ro v thc hin

Xc nh yu cu v sn phm cha ngThc hin cng vic thu thp v kho st cc yucu t pha khch hngkhng c tt dn n hiu sai v cc chc nng v cc yu cu sn phm cn c.1%Sn phm khng m bo c yu cu ca khch hngLin tc trao i vi khch hng xc nh yu cu ca khch hng.

Khng gp g c Khch hng khi c vn cn trao i.Thc hin cng vic1%Khng hiu c cc yu cu cng nh nhng vn v sn phm m khch hng yu cu.Lun bm st c cc yucu ca khch hng, cm phi c nhng thng tin c th ca khch hng khi mun trao i ta c thlin lc mt cch thun li nht.

Khng ly c cc d liu mu cng nh cc mu biu cn thit lin quan ncc yu cu ca h hng.Thc hin cng vic5%H thng khng th kt xut ra c nhng mu biu cn thit, hoc phntch CSDL khng ng. ngh khch hng a ranhng mu biu cn thit,nhng yu cu d liu mu c th test th cc chc nng ca h thng.

Thiu cc k thut v cng ngh v tng khi trin khai sn phm

Ngi qun l d n cha hnh dung c cc cng vic cn lm ca d n, t a ra c cc cngngh cng nh k thut yu cu khi thc hin d n.10%Nhng ngi lm d n s phi mt thi gian tm hiu cng ngh s dng thc hin d n, iu ny c th lm cho d n b chm tin , gy ra s chn nn cho i thc hin dn.Ngi qun l d n phi nm rt chc cc cng ngh, k thut s dng ngay t bc u thc hin d n c cnhng s thnh cng nht nh khi thc hin d n.

Gi c cc thit b k thut tng ln qu so vi d kinKhi mua thit b2%Khng kim tra c gi c, chi ph ca cc thit b cn thit thc hin dn.Tit kim v khc phc vn phi u t cc thit b mi.

Khi hon thnh cc phn h nhng cha gp c khch hng bn giao cho khch hng.Khi hon thnh cc phn h(module chng trnh con)5%Khng ghi nhn c cc li t pha ngi dng cui dn n sn phm khi hon thnh nhng khng m bo c yu cu t ra.Lin tc lin h vi khch hng khi cn thit, ti mi giai on cn phi test cc module chc nng ca h thng p ng c yu cu khch hng.

Nghim thu sn phm chm hn d kinSau khi hon thnh nhngkhng bn giao c sn phm cho khch hng5%Khng thanh l hp ng c theo ng d kinCn c k hoch v hp ng ngh thanh l hp ng.

ng tin trt giKhi thanh l hp ng2%Kinh ph khng thanh ton cho d nNng mc d tr kinh ph cho ri ro.

VII . c lng gi c, chi ph1. Chi ph tng quanSTTNi dung cng vicChi PhGhi ch

1Khi ng DA5.000.000

2Kho st thc t3.000.000

3Phn tch v xc nh yu cu h thng6.000.000

4Thit k CSDL5.000.000

5Thit k giao din3.000.000

6Lp trnh10.000.000

7Kim th v chun b ti liu2.000.000

8Ci t v hng dn s dng1.000.000

9Chi ph cho i d n30.000.000

10Chi ph d phng10.000.000

11Chi ph u t thu a im, vn phng5.000.000

12Chi ph u t thit b, my mc30.000.000

13Chi ph cho hi hp, tip khch8.000.000

14Chi ph cho cc vn cng ngh k thut thc hin d n10.000.000

Tng128.000.000

1. Chi ph chi titSTTChi titn gi(VN)Thi gian(Gi)Thnh tin(VN)

1 Kho st250.000123.000.000

Quan st1000.000

Phng vn1000.000

iu tra thm d1000.000

2 Phn tch chc nng250.000246.000.000

Qun l thng tin i l1000.000

Qun l thng tin khch hng1000.000

Qun l nhn vin1000.000

Qun l hp ng1000.000

Qun l n ch1000.000

Thng k-Bo co1000.000

3 Thit k c s d liu250.000205.000.000

Bng n ch357.000

Bng khch hng357.000

Bng nhn vin357.000

Bng mc bo him357.000

Bng thng tin ai l357.000

Bng hp ng357.000

Bng quyn s357.000

Bng tnh trng giy chng nhn357.000

Bng chc v357.000

Bng ngi dng357.000

Bng d liu nhm ngi dung357.000

Bng chng minh nhn dn357.000

Bng loi hp ng357.000

Bng gii tnh357.000

4 Thit k giao din250.000123.000.000

Module h thng500.000

Module qun l2000.000

Module Bo co-Thng k500.000

5 Lp trnh v tch hp h thng 250.0004010.000.000

Xy dng cc bng CSDl2000.000

Xy dng chc nng qun tr ngi dng2000.000

Lp Trnh Module Qun Tr H Thng1000.000

Lp Trnh Module Tin Tc1000.000

Lp trnh module lin kt 1000.000

Lp trnh module lin h 1000.000

Tch hp h thng2000.000

6 Kim th v sa li250.00082.000.000

Kim th mc n vi500.000

Kim th mc tich hp500.000

Kim th mc h thng500.000

Kim th giao din500.000

7 Kt thc d n250.00081.000.000

Bn giao sn phm250.000

Lm ti liu hng dn s dng250.000

o to250.000

Bo tr250.000

8Chi ph khc10.000.000

i li1000.000

Hi hp8.000.000

Tng40.000.000

VIII. Cc mc lin quan

MKt thc giai onNgy bo coTi liuTrch nhim

1Khi ng d n6/01/2014Nhn d n v quyt nh khi ng d n (vn bn km theo)Ngi qun l d n

2Lp k hoch7/01/2014Bn k hoch thc hin d nNgi qun l d n

3

Xc nh yu cu h thng7/01/2014- Bo co kho st h thng- Bn c t yu cu khch hng- Bo co tin i phn tch v thit k

- Bo co tin trnh d ni trng.

4Phn tch v thit k8/01/2014- Bn phn tch h thng da trn yu cu khch hng- Bn c t thit k(giao din, modul)- Hon thnh bn phn tch thit k h thng v giao din theo yu cu khch hng- Bo co tin i phn tch v thit k

- Bo co tin trnh d ni trng

5Lp trnh20/01/2014- Bo co tin lp trnh- Bn giao module chng trnhi lp trnh

- Bo co tin trnh d ni trng

6Kim th v khc phc li24/01/2014- K hoch kim th- Cc kch bn kim th- Cc bin bn kim th- Ti liu hng dn s dng sn phm- Bo co tin i kim th v ton nhm

- Bo co tin trnh d ni trng

7Tng kt d n2/02/2014Bin bn bn giao v thanh l hp ngNgi qun l d n v ton nhm

IX. Qun L Kim Sot D n

1. Cc bin php i ph Ln k hoch kim tra d n mt cch chi tit. c lng v lp lch hp l Phn cng vic theo theo kh nng v trnh ,k thut ca tng thnh vin . Theo di thng xuyn tin v cht lng ca d n. C nhng thay i cn thit t hiu qu cao. Vic kim th phn mm phi chi tit v cn thn . M cc cuc hp v tho lun gii quyt cc vn vng mc . 2. Cc hot ng iu chnh Khch hng c thm yu cu trong qu trnh phn tch h thng phi li thi hn np bn phn tch iu chnh : iu chnh nn lc v thi gian lm vic(lm thm gi) m bo ng tin hon thnh Cng vic lm c cha nhiu , cha t c theo ng thi gian quy nh.iu chnh: iu chnh nhn lc v thi gian lm vic (lm thm gi) Tp trung vo cc khu quan trng .

Nhn vin cha tp trung cho cng vic iu chnh: C bin php thng pht r rng. Theo di nhn vin st sao .

17 | Nhm 17