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BENEFITLorem ipsum dolor sit amet, consectetur adipiscing elit. In id enim diam. Mauris imperdiet augue at consequat condimentum. Aliquam erat volutpat. Donec a ligula metus. Maecenas lobortis, dui a varius laoreet.

CA Technologies Increases Innovation and Accelerates Time-to-Market with CA Agile Central and CA Project & Portfolio Management

CUSTOMER SUCCESS STORY

CLIENT PROFILEIndustry: ITCompany: CA Technologies IT Employees: 12,000

BUSINESSCA Technologies helps organizations transform IT and business operations with innovative software solutions. CA Technologies GIS enables business units to achieve their goals, and improves the productivity of the company’s 12,000 employees across the globe.

CHALLENGECA Technologies must respond to its customers’ thirst for change and transformation to address the rapidly and continuously evolving profi le of a digital customer and marketplace. This requires delivering innovative solutions faster and more effi ciently.

SOLUTION An organizational transformation using CA Agile Central and CA Project & Portfolio Management enabled standardization on the Scaled Agile Framework (SAFe®) and provided an end-to-end platform encompassing planning, resource and fi nancial management and delivery.

BENEFIT In just one quarter, GIS has seen a 12 percent increase in velocity and throughput, six percent increase in predictability and fi ve percent improvement in quality, which has allowed it to deliver more innovative solutions faster to meet business and customer demand.

BusinessHelping transform IT and operations

ChallengeMeeting customer demands

“ We must be able to reliably deliver the new solutions our customers need with agility.”Mahendra DuraiSenior Vice President of IT,CA Technologies GIS

2 | CUSTOMER SUCCESS STORY: CA TECHNOLOGIES IT

CA Technologies creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA Technologies works with companies worldwide to change the way we live, transact and communicate.

CA Technologies GIS (Global Information Systems) supports the company’s 12,000 employees distributed across 70 offi ces around the globe. The organization’s focus is centered on enabling business innovation, increasing employee productivity, improving effi ciency and reducing risk. Using CA Technologies solutions to optimize its own IT delivery and operations is a core strategy for the GIS organization.

Internet, cloud, social media – the digital age has transformed the way in which customers research, evaluate, acquire and utilize products and services. In turn, companies need to be able to transform their own businesses to respond to continuous change.

Software providers must also adapt to the same challenges, as Mahendra Durai, Senior Vice President of IT at CA Technologies GIS explains, “The profi le of our customer has changed. A characteristic of the digital customer is that they have completed research, and for the most part have even tried out the capabilities of the products and solutions well before they engage with a partner or vendor. In this evolved digital market place, where buying patterns are continuously changing, we have to constantly pivot, adapting our business processes, practices and delivery at a dynamic pace to be relevant in the market and for our customers and employees.”

To address this reality, GIS had to adapt and transform. Historically, the organization had built its software/system development life cycle delivery predominantly on the waterfall approach. Agile was being adopted in small pockets and teams were seeing the benefi ts of improved delivery. They realized that a waterfall approach to delivery would be a deterrent to their ability to deliver with speed and purpose and made the decision to adopt agile at scale.

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3 | CUSTOMER SUCCESS STORY: CA TECHNOLOGIES IT

CA Technologies GIS organization decided to standardize its delivery approach, both for development and operational initiatives on the Scaled Agile Framework (SAFe®), using CA Agile Central to support the transformation.

Mahendra comments, “Agile equips organizations with the mindset, processes and techniques to be able to adapt and deliver in a continually changing landscape. It fi ts with our ambition to drive continuous transformation and not just solve today’s problems, but also be prepared to address tomorrow’s challenges.”

As an independent software vendor, CA Technologies employs approximately 6,000 employees who are focused on developing its products, who also use Agile at Scale. In addition, business teams in marketing are also using agile to deliver on their goals and objectives. This synergy, enabled by CA Agile Central, which streamlines and accelerates the adoption, is transforming the company. The usability and effectiveness of the solution helps drive the transformation, where agile adoption enabled by CA Agile Central, has progressed from 30 percent to 90 percent across GIS in just six months.

“The organization is using CA Agile Central not only as a dashboard to review status of value streams and capabilities, but as a core platform in terms of how work is captured, reviewed, worked on and delivered,” explains Mahendra. “This is a culture transformation for us. It’s about how we operate and interact with each other. To enable this shift, we modifi ed our processes and tools and put in place the management systems to enable this change.”

CA Technologies also invested in coaching, education and training to ensure that the transformation would deliver the anticipated benefi ts. This approach enables teams to adopt the right practices and use the tools effectively to generate meaningful reports and dashboards that help them self-govern, celebrate successes and transform.

Greater value through integrationWith CA Project & Portfolio Management widely used within GIS already, the team leverages the integration between CA Project & Portfolio Management and CA Agile Central to provide an end-to-end platform to connect business strategy, goals and resource allocation to the execution of the work at the team and organizational level.

“CA Project & Portfolio Management is used for planning, resource management and fi nancial tracking while CA Agile Central is the execution engine, enabling teams and managers to enter and track day-to-day activity,” explains John Depasquale, Senior Director of IT at CA Technologies, who is leading the agile transformation effort.

Adoption of the combined solution was a natural next step to scaling the agile approach. SAFe includes release management based on demand and fi nancials, and this is where CA Project & Portfolio Management complements CA Agile Central. “By integrating the two solutions, we have a complete value stream, from planning and design to execution and delivery. This equally applies to a product going to market as it does to a solution going into production,” adds Depasquale.

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SolutionStandardizing on Agile

“ By integrating CA Agile Central with CA Project & Portfolio Management, we have a complete value stream.”Mahendra DuraiSenior Vice President of IT,CA Technologies GIS

4 | CUSTOMER SUCCESS STORY: CA TECHNOLOGIES IT

Standardizing on Agile methodologies with CA Agile Central and CA Project & Portfolio Management has led to a huge leap in effi ciency for GIS, as John explains. “We have seen a 20 percent increase in the number of capabilities delivered in our releases. By integrating CA Project & Portfolio Management with CA Agile Central we have also seen a 35 percent increase in the accuracy of our fi nancial forecasting for development.”

As a result of such effi ciencies, the GIS organization within CA Technologies will be able to:

• Accelerate time to value for new solutions and releases

• Free up resources to be able to work on more initiatives

• Realize a continuous fl ow of incremental value to the business.

CA Technologies also values the softer benefi ts that standardizing on agile has brought about. “We now have a culture of transparency and empowerment that is hugely positive and enables us to be more innovative and increase employee engagement,” adds Mahendra.

All of this will in turn benefi t CA Technologies customers, as the continuous improvement and innovation of core solutions will assist them in their own digital and business transformations.

CA Technologies now plans to achieve 100 percent adoption of Agile across GIS to further increase transparency and effi ciency and continue its drive towards greater business agility.

Benefi tDelivering innovative solutions faster

“ We are creating a culture of transparency and empowerment, enabling innovation and improving employee engagement.”Mahendra DuraiSenior Vice President of IT,CA Technologies GIS

200-225605-0916

CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate—across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com.

Copyright © 2016 CA, Inc. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document does not contain any warranties and is provided for informational purposes only. Any functionality descriptions may be unique to the customers depicted herein and actual product performance may vary.

Connect with CA Technologies at ca.com