Asset ID: 1-71-1311776.1

Update Date: 2012-04-03

Keywords:

Solution Type  Technical Instruction Sure

Solution  1311776.1 :   CAM - How to Remove and Replace Midrange Disk Impending Disk Failure:ATR:2362:2  

Related Items

Sun Storage 6180 Array

  Sun Storage Flexline 240 Array

  Sun Storage 6580 Array

  Sun Storage B280 Array

  Sun Storage Flexline 280 Array

  Sun Storage 2510 Array

  Sun Storage D240 (STK) Array

  Sun Storage 2540 Array

  Sun Storage 6780 Array

  Sun Storage 2540-M2 Array

  Sun Storage 6140 Array

  Sun Storage D280 Disk Subsystem

  Sun Storage Flexline 380 Array

 

Sun Storage 2530 Array

  Sun Storage 2530-M2 Array

  Sun Storage 6540 Array

  Sun Storage 6130 Array

  Sun Storage 2501 Array

 

Related Categories

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP

 

In this Document  Goal  Solution

Applies to:

Sun Storage 6540 Array - Version: Not Applicable and later   [Release: N/A and later ]Sun Storage Flexline 280 Array - Version: Not Applicable and later    [Release: N/A and later]Sun Storage D280 Disk Subsystem - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]Sun Storage 2501 Array - Version: Not Applicable and later    [Release: N/A and later]Sun Storage Flexline 380 Array - Version: Not Applicable and later    [Release: N/A and later]Information in this document applies to any platform.

Goal

How to Replace an Impending Disk Failure in CAM

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ADMINISTRATOR/ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

The replacement instructions are well documented in the Common Array Manager service advisor.

TASK COMPLEXITY: 0

TIME ESTIMATE: 20 minutes

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:

HDD has been determined as about to fail by an Impending Failure fault on the array.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THERESOLUTION ACTIVITY?: N/A

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Verify HDD status.

If a Hot Spare remove it from the hot spare list prior to proceeding, to return it to an unassigned state.

If the HDD is unassigned, continue to Step 3.

2. Use CAM, to verify the alarms on the array.If there is already a Degraded Volume and/or Hot Spare in Use fault for the HDD then continue to Step 3.

WARNING : FOR RAID 0, if the faults are "Impending Failure Risk High", the replacement of the HDD will cause data loss.  The volumes impacted by this fault should be removed from serveraccess in preparation for this.

The HDD must be manually failed prior to replacement. Click on the Array->Physical Devices->Disks->Click on the Disk->Click Fail Button

3. Use the Service Advisor(SA) for the Array in question to review HDD replacement directions. This will also show you how

to toggle the HDD location indicator for replacement. Use the indicator to locate the HDD in question. The HDD should also

be failed/faulted in the SA. If it is not contact the TSC or verify the reason for the HDD replacement yourself.

4. The HDD location specified should be indicated by an amber fault LED for that Tray and Slot, as well as the white location LED

if available on that tray.

5. Remove the HDD, and verify that the HDD is the same:

a) type: SAS/SATA/FC/SSD

b) size

c) RPM

NOTE: the HDD make and model do not have to be the same, only the type, size and RPM.

6. Replace the HDD according to the instructions in the SA.

NOTE: If the HDD firmware needs updating, the customer will have to schedule this at a later date, as a copy back is typically immediate.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. Verify with customer that the HDD is in an OK or Optimal state.

2. Verify with the customer that the VDisk is reconstructing(if RAID 1,3,5,6). If it is not, you may need to manually start the reconstruction.

3. Verify that all Alarms regarding HDDs bypassed, degraded HDD channel, and impending failures have been removed from the system

4. If the VDisk is a RAID 0, let the customer know that they need to either delete all the volumes on the vdisk, or initialize the VDisk.  The initialize Vdisk is found at the bottom of the Service Advisor,password:  arrayservice.

Initialize RAID 0 VDISK:1. Revive the drive you just inserted through the UI or Service Advisor2.  use the Initialize VDisk function in the Service Only area of the Service Advisor  The initialize Vdisk is found at the bottom of the SA. password: arrayservice

This may not be available to all customers.  If the initialize option is not in the Service Advisor,then the volumes must be deleted.

PARTS NOTE:

REFERENCE INFORMATION:

The Service Advisor in CAM

Reference: Copy back not starting after replacing a faulty drive in a Sun StorageTek[TM] 2500; 6140; 6540; 6580; 6780 and Flexline 380 (Doc ID 1164893.1)

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