1 . Cc s c, cc li pha nh cung cp dch vy thng l cc s c nghim
trng, nh hng n s lng khch hang trong phm vi mt d n. Vic xc nh v s l
s c nhiu khi mt rt nhiu thi gianC th lit k mt s s c nh sau:Cc li
lin quan n thit b pha ISP: hng BRAS, Switch, truyn dnM li:101.Li h
thng BRAS102 Li h thng truyn dn103 Li lung E1104 Li h thng tng i
TEL105 Li h thng Switch106 Li ca h thng my ch cung cp v qun l dch
v107 S c ngun in108 Li ci t sai cc thng s nh VCI, VPI109 Li ci t
sai cc thng s nh Account/ pass/IP 110 Li ci t sai cc thng s nh tc
up/download111 Li ci t sai cc thng s nh VISA/port/mac112 Li ci t
sai cc thng s nh VLAN
113 Li ci t sai cc thng s nh Port TEL114 Li ci t sai cc thng s
nh dch v gia tng TEL
115 Li ci t sai cc thng s nh s Tel ca khch hng116 Account/
pass/Tel b thay i117 Account/ pass/ Tel b xa/ tm ngng
118 Treo Account/ pass/IP/Tel119 Treo Vlan120 Treo port/ Mac121
Virus xm nhp vo h thng122 t cp quang123 Cht lng cp124 N cc2. Cc s
c, cc li lin quan n h thng v h tng trong d nCc li lin quan n thit b
trong d n: Switch, DSLAM, My ch, h thng qun l t xaHng Switch,
DSLAM, my ch.Li ca h thng my ch cung cp v qun l dch vS c ngun inLi
ci t sai cc thng s nh VCI, VPI, Vlan nh mng, tc up/download.cc tham
s ca nh mngVirus xm nhp vo h thngt cpCht lng cpKhong cch ko cp gia
thit b truy nhp v khch hng xa hn gii hn cho php dn n suy hao tn
hiuM li:201 Li h thng Switch Core202 Li h thng Switch Acc203 Li h
thng DSLAM204 Li h thng V5.2205 Li h thng truyn dn206 Li h thng my
ch207 Li EoC Master208 Hng Switch Core209 Hng Card Switch Core210
Hng Switch Acc211 Hng khung DSLAM212 Hng card x l DSLAM213 Hng Card
thu bao DSLAM214 Hng khung V5.2215 Hng card x l V5.2216 Hng card
lung E1 V5.2217 Hng Card thu bao218 Hng Modul SM FE219 Hng modul SM
GE220 Hng Modul MM FE221 Hng modul MM GE222 Hng modul EoC223 Treo
Modul EoC224 Hng Switch EoC225 Treo Switch EoC226 Hng
MediaConvector EoC227 Treo MediaConvector EoC228 Hng MediaConvector
O/FE ( SM)229 Hng MediaConvector O/GE ( SM)230 Hng MediaConvector
O/FE ( MM)231 Hng MediaConvector O/GE ( MM)
232 Li lp t Jack / Connector ..233 Hng dy nhy quang234 Li ca h
thng my ch cung cp v qun l dch v235 S c ngun in ti d n236 Hng khung
b chuyn i ngun AC/DC237 Hng Modul chuyn i ngun AD/DC238 Hng UPS239
Li ci t sai cc thng s nh VCI, VPI241 Li ci t sai cc thng s nh tc
up/download242 Li ci t sai cc thng s nh port/mac243 Li ci t sai cc
thng s nh VLAN244 Li profile245 Li ci t sai cc thng s nh Port
TEL246 Li ci t sai cc thng s nh dch v gia tng TEL
247 Li ci t sai cc thng s nh s Tel ca khch hng248 port/Tel b
thay i249 port / Tel b xa/ tm ngng
250 Treo port/Tel251 Treo Vlan252 Treo port/ Mac253 Virus xm nhp
vo h thng254 t cp quang255 t cp ng256 chp cp257 Cht lng cp258 n
cc259 h thng tip a260 do i tc ph hoi3. Cc s c pha khch hngNhn
chung, tt c cc nguyn nhn d c ngun gc u th khch hng , ngi s dng dch
v lun lun l nn nhn do tnh trng s dng dch v ca khch hng b gin on.
Vic khc phc s c mt cch nhanh chng v tin cy s l mt yu t nng cao uy
tn dch v i vi khch hng.Thng thng, cc s c cng c phn loi theo cc
nguyn nhn nh sau: Cc nguyn nhn hon ton khch quan pha khch hng nh
hng my tnh, thit b Hub, modem, switch, splipter, ngun in cung cp
cho h thng thit b CPE khng t tiu chun cho php. Li h iu hnh, trnh
duyt web, th in t, spam th, firewall, virus Khch hng khng bit cch
ci t v s dng web, mail, Ci t, cu hnh sai cc thit b nh HUB, Switch,
Spliptter u ni sai, cha ng chun cc thit b nh HUB, Switch, Splitter,
modem, ng line thoi H thng cp truyn dn trong nh khch hng b t, hng,
chp, cht lng km..
M li:301 Hng modem302 treo Modem303 Hng in thoi304 Hng tai nghe
in thoi305 Ci t sai modem/ in thoi306 khch hng restart default
modem307 Hng adapter AC/DC308 Hng Hub309 Hng Splipter310 Hng
Switch311 treo switch312 xung t IP313 Quyn acc/ pass wifi314 Hng
wifi315 Li Ci t bo mt wifi316 Hng Jack317 Lng Jack318 Li dy Lan
Mng/tel319 u ni sai320 li my tnh321 t dy cp i ngm trong tng nh322
Chp dy cp i ngm trong tng nh323 Dy cp i trong tng nh cht lng km324
Li outnet trong nh325 Li do khch hng
