Cap. 11 Liderazgo

Embed Size (px)

Citation preview

  • 8/19/2019 Cap. 11 Liderazgo

    1/43

     

     

     

    !" " #" !"

    $!" % & '

    !"#$" " %& & & #'(%'"%& #"%""# )*+ " %" #'*", "-# % %! "-+ '. #"% ) ' #"%'(." )

    /01 0 ( % % #(&%2 % ). #( ,

    ' #"#" %& 34  "%-# '%#" %& #'(%'"%35 #) ' #"%""# 637 ' %& %8#%9'%3: ""# %& %#"3

     

    -" # + "%-#" & #'.%#3

  • 8/19/2019 Cap. 11 Liderazgo

    2/43

      ! " " ## $" "

    % & " " '&()*  ( "

    + ', ") +"# $" " $"- ") ( ./ 0 " "

    0 " 0, "0, " 0", " " " (' ) ' * 121 0 03 1 .44 $" ()

    '( ' '  0# *554) 6 " 0)  ( % " ' # 7 ) 6 0" 7, " "') 6 80 % "0 " 9&) : 0; 3 0

    0) " ( ' 0 " ' " %)

    6 0 -, #( "7( ') 6

  • 8/19/2019 Cap. 11 Liderazgo

    3/43

    $" 0% E '"0 $" &' 0( ) 30, 0 H&I G# J" + $" % 0

    0" )2 F " 0#(, 0 0

  • 8/19/2019 Cap. 11 Liderazgo

    4/43

    θ 

    ,

    " ' 0 0 P J-, - '"0 " "&') + % 0 " $" % & 00, " #" , 0( () 6 ;0 ' , " $" % 00, " % ;0 % ')

    0 0"( " 0" 0 %& ) 0 ' , QQ', , ", J I 0 %, "' ;0 0 J", 0 0"( 8 )

  • 8/19/2019 Cap. 11 Liderazgo

    5/43

    θ 

    ,

    => =0> ' #( #' # #'(%'"% $" 0 % %) + '" % ' " 0 0 0 %) 30, Q %, 3 0( 0 , " J) ?&, E 3 0( +"07, 0" ;E ' " 0-% 0%)S. : 0 % " 0 $" 0 " 0 '" '& $" $" &')6 , " 00 $" 0 0 0 " &', %0 $" " %) % ' 00, "( " , 8 " ( ") + " #8 % ', 80 &'9 " ) 6 0, " 00 % $" %, %0 - &'

    %0 - '0 $" 0 "" #" $" % ) '", ; " # 08 0, $" ' $"  % 0 %) + " (, %0 " %)

    % ? %%

    % 08 0 00 " #'( $" 0&( + # - 24)*@ 6 #' " 0 00 %) 0& 08 * 444 0, 0 "3 ( '% $" "0 0 00 &'

    ") 6 0 0 %#% "#  ' $" 0 " % "" " " " ! % & " # 0- ( ", 0 " $" $" $" % 3 ( (, ""

     

     

     

  • 8/19/2019 Cap. 11 Liderazgo

    6/43

    0) + 0', =7> 0 ' " #) 30, 00 &' $" & 0 "" # 0 3 $"3, "0 ( , 0 # ( " 3 $" ") " $" ( 0'# 0- % $" ' " ") 6 "(, " + "' $" =7> ' " #, "E $" $" ' " %)

     / %*% $

    ! '

    " !

     & $ *

    2 ' * 1

    $

      " 2

    %" 1 " &

    & 1 !

    %*'

    % "@%8 - A#?"

    " &' & +"# Q # ',E00 00 0 $" # +, % 3# 0 #'(9 & % 00 % $" % ( 0 0-)

    6 '" ' ( 0; 0 00 &'9 "% '(  "% (##$")*2 + % % 0 0 "3 $" % ; L % " ; " " #" 00) 6 , % "( % & ; 39 " "( '", " 00 " 0 )

    " $" ' #' '#% "0 % $" " 00 0) + ( % 0 " 0 "# '" " 0 ( ") +% % "( " 3 "( '" 0 ( ")

    '"%%@JI " " ( '8 " "

    # 0 &')*1 " '"%%@   ="( '> ="(  "(>, $" 0 =(> ="" > +, 0 =( 0> =( "(> ')

    6 ') $" 0" '" **7*, "# ' 3, $" /*  " " %) 6 ' 0" " " , 08 , 0 0 " % ( ")

     

      !

     " # # $%

  • 8/19/2019 Cap. 11 Liderazgo

    7/43

    " JI " ( $" 0 0- 03 " 5,5, , 30, " 5,* "!, " *,5 " 0!)*O ', ' 08 " 0 "& &' $" '" "#0( ' 0 &', $" # "# $" "( $" " 5,5 08 & ")*R 

    % #""@

    $" 00 $" 0 # " 0 24 O4) 6 $" #" " " 0 $" 0" " "' 0"08 ) 6 $" " " 08 80

    ", #' U +" " "# ( 0 $" 00 &')*/ +" 0 8 $" " 0" 0 $" % ' " 00 "% ) M %7 $" # E0(, " "# ' 0 0)

      # &' #

    ' '

  • 8/19/2019 Cap. 11 Liderazgo

    8/43

    30, #' # ' ## # ' +) 6 $" #' + "% 0 =0" "# 0 , =' "# $" 0 0" 00 $" 0 "##>) $" 0 E 0" &' &) #'# " $" % " " $" "# 0( 0 ' " 6 0 80 ", $"&8 ) F0 $" #' # # "# " # E " 0( K ( K $" %)

    0 # #) " 0" % U +", #' " # $" 00 % , 0 "0( ) 6 , 0 00 ; $" ( 00 " 0 &' - 54) 8

  • 8/19/2019 Cap. 11 Liderazgo

    9/43

    " "%#0#B ?, ?') %# -"

    I " % " =0 >)

    F" " .O - "

    0( *5/2)6 0, 3 )+)+

    I 0-%, % */-) F " ", ;% = $" 0 (& I 00 W, , , " 0 ) +'"% ') G $" 0

    3 $" ") : 39 X#0 %S)>+ 3 "

    0)6 *5/2, " "# I I, "  08 $"- 0-%,$" "; #( ") " '(, = 3   $" 0 % 9X', # 0 0 8 $"

      A "#)>S

    6 "# "%

    " &' 0" )" 0( " $""8 " # &) +" "# "'" Q' ) = ', " ""( (0 0 % (0 % "# "' $" )> 6# (, $"

    0% 3

    8 $" ) 60" " 0 $" 0   % 00) "   " $" 3 3  $" "# ( "# 0)

    6 ="#> I " ' 0 "0 "() =

    E'0 $" '" ' '>,0) = " ! $" ' ' $" )  " "# " 0 " %)>#% 08, " 0 $" ", 0 " 0( ) 6 $"3 " " 0 # 3, 0( )

     "# " 0 #  ")6 0

    &' I " " ) "& 3 $" "! " ' ", 00 0$" 0  "#) 6 *55., " "& 3 3 ( /5  '( ' .4N 08

    $" "& 3 *15  *5/2)

    J )G) +, =I"L U0 "' P" X0"S>, "# $% O 0 *55@!, 8') **7*O)

     56 2 !

     7& ' 4 %

    ! #

     $'

    '" $" # " # 08 ;E $" , 0", 0 0) 0 ;9 0 U, %" G J, % 0 %700 0 70 7( &')

  • 8/19/2019 Cap. 11 Liderazgo

    10/43

    A 6

    U U ( 0 0 0 ' 7&').4 6 ' #"%""# 6  $" 0- & '" " #"( ( % " " ' " "( " %)U ( " "0 $" 0( #%" #'(C '"(- DAE2 $" 0 " 8

    ) 08, ( " K %700, 7"" "K $" ; $" " 0" #"( ( 00 %) 6 7 , 0 U " % ', " $" " " " (' ) + 0', U # 7 08 8 $" ' 00 "7, 0 " ( ", "' ( &' 0 "( )

    6 ( 0 U ' ) A0 008 )

    6F U $" " # ;E

    &' 8 &' #") % $" 0& "8 8)U ( " () 6 " *O 3# 0 '7', &7&, E#7#, 7!) 6 " '" $" 0- 3 $" , $" $" 3 3", 8 " * / " *O 3#) U $" " $" "  " 0 " 8 &') + 0- 0 ;0 #0 # " ( !, $" 8 0 " 0-) 6 , " $" 0 "3 ;0 #, U 0% 6 , # 0-0 ;0 #0 # " 3 ( !, $" 8 0 "#, $" 0% E00 *ON

    $" " # 0).

    S #" " 0 $" " %) , " "( /2N $" " 3 ( )

    U " $" &' " #" 3) 0 00 " 00, 0 $" ' $" " "( $" " % " &' 8 , $" 0 "( 0 % 0&, $" & " (0)U '"0 $" &' " ) V  "0 " 3" " 0

    6F F F"; #"  8 &' " #" " , $"

    % "() U 0 ' $", '

  • 8/19/2019 Cap. 11 Liderazgo

    11/43

     81 92" :

    1#1 7 $&'

     

      %' "

     92" 1' ;

     ! #1 & $ %!

    2

      ' ! 1 % $ "

    1 '

     7 ! 2% !

    '

    % $" '" 0 U #"( "( ;0 # ') %700 " 0, "" 3,   " " ;)

    U $" 0 03 %700, 0 08 0 ;"" 3 0 0 ", 0 8 " $" %) 30, " "( 0" # % % 0" ! % 0 " '

    (0 $" 0" " " & " %700!, # & K 0 8" ", ( $", # K % "" !, " " 0 " " ( !) 6 0, " "( # " 30 " 8 " $" #" $" # '"" ) 6 ", % 0" ) 6 ', 0 # ', E " '% $" " " %)

    G 0 " % " #"( # ', 0 U $"% & " 08E0 &').. " U 08 * .44 '", $"

    0 &' , " '%", '( "( $" % 0- 03 " $" #   , " $" # #;  **7.!) % $" U % $" " ""( '% *, , ***, A "A, % 0- 03) + 0', % 0- 03 "

    00 #9 '%A A)F "

    U, B(0 %D  "% $" % ") #" 0% "( $" 03$" ") + % ="(> #" ' %700, "" ") " $" U 0

  • 8/19/2019 Cap. 11 Liderazgo

    12/43

    0 ' 3 &' " ) , 0 $" " 03 %)

    0, " " 0 % 3" "( K0 " 3"' ;, " 0' " " " ="> " & " & &$", " %" K) F 0 $", 30, " "( '" " ( 0# 8 ' 00 " 0 , " 03 0- '" 0& 0 $" ; ) '" #% 0 "( 3" %) 6 % ' "" , 0

    0" % 0 "0 ", ) " ", "'0 $" " % " " "( '% A) + % " 0 " ", % '% %7"( 0 ' " 0- '")

    1F F " " # ', #( " & # #& 0 U # " "( # ') 6 , # $" 0 " 0).@ #& " # " " 0 03 " '" $" #% $") 8

  • 8/19/2019 Cap. 11 Liderazgo

    13/43

    U" 144 0 JI0, , J, YEL 0; ' ( # 0)@4 "$" #& % " #( 0, "0 $"% "0 ( " " # "#)

    6 &' " " % ' $" '") 6 &' E ' " &', $" '

  • 8/19/2019 Cap. 11 Liderazgo

    14/43

    0 0# $" "# 03 " , # #) ! K 0( $" =>

    3" ( " '"D G J =>  " ="> $" ( 0 #0 " 0)@O  8 0 E 0 % '

    $"; 8 '%, # $" % ' 00 '"=> $" % 30, , E, "! $" %, "0 # 0 $" 00 '" ="> [ " E#@R #; '" **72!) % $" " " '" => 8 08 # 0-, 0 ( 0 ( " ")

    6 ', #'( $" & # % " $" )@/ F 0 08 %, % #'( $" # $" % ", $" 0" , $" " '" => '" ="> 8 0- ( 0)@5 

    & %8#%9'%

    6 ", " $" 08 &' % 70) QG" ( % 70 0 " 0 ' &' $" E 0 # #'( &' + ""( (, % E# 0#()24 

    &

    ' '

    + ' '

  • 8/19/2019 Cap. 11 Liderazgo

    15/43

     

    % $" % " " '" & " 0   " '" $" " 0 0

    3# ' '" '&() 6 ;0 #' # $" % , " $" " '" 8 ' " 0 3, $" #"# 08 8 8 ' " 8" 0 $" ""')

    F " %& %8#%9'%, 00 %   " ' $" ; # 0 " "0 ( 0 " 0 ( "") 600 " % ' $" *! ' $" ( " 0- &

  • 8/19/2019 Cap. 11 Liderazgo

    16/43

    0 0" '" **71, % 70 # " ' $" 0 ( 00 %7"9 $" 0 $" 8 " " "" , 0 0 " '" 3! $" $"0 % " , E !) 0 0 00 % $" $" 0 00, $" 0E0& " "L % " 0 0 0 0 00 %) F 0 $" % $" 070 % 8 & " " " "" 0, " '"

    % ") "( 0 '" 30 ( $" #" % 709

    •  6 &' # " " 0 ( " 0'" '(, $" " 0 "" 0)

    •  6 &' " 0- ( 0 " " 8 "")

    •  6 $" S &' # 0 " " $"  $" " ' E)

    •  08 "8 ( 0 ", 08 E % "00 " 00 #)

    •  6 &' # #8 " 0 ( 0 " E '

    " '" 3)•  " " $" $" $" " !

    8 08 " #)•  " " E 8 08 " #)•  6 &' &( 038 E# " $"

    "& # " 0-, " 8 "" 0 0'")

    6 ' #'( # ( 0 ;) 2*  # ('" %) 6 , 0- ( 0 " " #0 " % 0 $" , 0 0 3 + 0', % $" " 0 E " , " 0 E  , #& " &, $" 0 8 $" 00

    # " ")BC"; "" % 70D + # " 0 " $" "

    0% 0 ) + 0, 0 # 08 #'( 0 E( % # 0 )

    ' &9(%#(#$"

    G *5R@, A A0 : " ' &9(%#(#$" $" 00 &' ( 0 )2. 6 #' $" "" E' $" # " ", '"0 $" 00 &' 3"  3 "" ) 6 0 A0 : 0# K   " 3" " ' $" % '" 00 # ( 0 , ' =>! # &')

    F " #'( 08 & A0 " ' "( " #( 0) 2@ 6"# 0 00 # &', 0 # ' *., *4 " % " " 1 ") **7* *. #)

    6 0 " $" " ( "$" 00 ""( 09 "8 * !L "8 !L " * !L " !L P" P!)

    #

  • 8/19/2019 Cap. 11 Liderazgo

    17/43

     

  • 8/19/2019 Cap. 11 Liderazgo

    18/43

    •  ) "# 0 0 " ( 00, "& 0( 00)

    •  ) + 0( " "' 00 "( 0) " " "8 0 00 0() 6 $" " ( 0( "' ' #" " #)

    •  ) + 0 0 " 0 #", " "' " 0 '"(3 6 0 (, $" " 3

    " ")•  ) 0 0 " 0 '", 0 # "

     " # "') 6 0 (, $" " 3 " ")

    •  P) 0 0 " 0 '") F 0 3" ' # => " $"%#!, 0 $" '$" 0 # " 8 ''80) '" **7O 0" " 8 0 )

    0( 0 #'( ' 0 % ( " 0"22 ) $" 0 # "#, #% 8 #"( " #& "# 0 " E( #( *5R@, 0; 8 " " 0" (, F 0 $" 00 & $" 0 # " '"% E " 0 &'08 ")

  • 8/19/2019 Cap. 11 Liderazgo

    19/43

    0

  • 8/19/2019 Cap. 11 Liderazgo

    20/43

    0- ( 0) + 0', &' "' # E 00) 6 0 0 " $" " # '" ' 0 ( 00 " %) , 0 0 E% $" &' ( # " 0 ' ) 6'" " " " 0" E "#, "0, ( ( 0, " " " )

    θ   / 1> >0

    ()* +

    6 #, 0 &' %) , " " # ', B$"; ' D $"0 " 0" % &' 0 "8 # 8 ;, $" ', " ( '&)

    E0 " # $" = '> K $" "0 E ;0 08 00 'K 0 0% %)2R

    0( 0 U, 0 =""( > '" +, =&' #> 70, =( "(> #' ', ="( "(> JI ") 0( '0; " 0 , $" 0 &' =(>, = 0>, =>, " = >) # E( $" "#, 00 &' " 0 K 'K, #' ,2/ 0" 0 '"0) % &' " 0 %7( 0; 0, 0% 7' $" 0" 08)

    ( &' " 0 " % 3 E) 30, U 0 0 (L A0, : ' "0 '") 0 , " ( $" #& 0 ' &( K $" %K) 608 $" "- " ' " 3" " &' " 0, $" $" ")25 F 0 $" 3" "( % 03 $"0

  • 8/19/2019 Cap. 11 Liderazgo

    21/43

    %7"(, $" ( #" ")B(0 0 " $" 00 %"D

    0 0 $" '" ' 0 &') + $" "0 ', 0(, "& % 03, '" 0 '" $"" " 0 "# ) 6 ' 00 " "& # )

    0 $" 7' 0 % +, ' ' 0#! 0 0" ") 0( 08 " $" " % $" % $"

    ( " ( ' 0 ) #'( 0 " 0" "# 0 "( "# ()

    J " $" "( 08 0 0 U $" 0&( " ) F 0 # $" 0 '" " 03 0- ( $" 00 '" =">, % # 0 3" %, 0 $" 0 $" " 0 => =">)

    " $" # #& #( ' 0 %7( A07: 0 #0) F $" #( # A07' "E( 08 #& 0 ', 0 $"

  • 8/19/2019 Cap. 11 Liderazgo

    22/43

  • 8/19/2019 Cap. 11 Liderazgo

    23/43

    " 0 % 08 " UI F) Q#, U) ?, " ?', ), F, ? " ? 0!, Q , +# " 0"!, ", E 3 0( !, %& 3 0( ++ ! ' 0 +T&I)

    A " % % 08) Q G" " 70! ( %9 " & 0" # % 00, 0 "# " )1/ J, "; " 54 % 08 E 6 , ( $" % " ' 0"9 % " #( 0"# (L

     % 0" #( ;0 , 0 $" " '" " 80 00L 0 $" "( " #(L % " " " &)15 + 0', 8 08 0 ' ?"', P #)O4 6 "", - $" % 08 " 0 $" &L " " 00  " 0L 0 #L # & 00L   0 ' 0 "' 0   **7@ "0 7% # $" '" % 08 08)

    Q0 ( " 0 (0 % 08" " '") 6 0& " % " " #( #) 6 #( " ( " " '", #" " 03 "" '&() "', % 0" " E# 0- E " & $" " '" " &)6 0 "0 "& " '") "(, % 0 0

      " "# 3" # , " 00, " 30 $" '" " 0) , )) '

    Q)) ?3') 0 + U, EE7JE) *5//*, 8') 5*)

    BC"; 0 $" % 08 " '"D

  • 8/19/2019 Cap. 11 Liderazgo

    24/43

    "', " " 0 0 " " # 0, "& (0 & ' "0 0" ", ( ) 6 '""', " #" " #%" $" 08 '") :, 08)O1 + -( " " " 0 '&, 0"E# 0-, 0 & " E# 0% " "L " , 80

    &L " " #& "# #) " 08 80 '% 0, ( % # % 08 #9 " 0, ", 0% #" , % " "3 E 0) 6 #' $" " %   0) 8

  • 8/19/2019 Cap. 11 Liderazgo

    25/43

    %)

    ) 97 #%&%# &%"##" 8 %"-'#"

    & %"##" Q0 '9 0 0 0 "&, 0 0 0 " " 0-, ')

     0 1 #!9 % " # ' 0, 0

    #)0(  1 #!9 # ( 0)&79 " , # 0 )

    & %"-'#"09 #( 0(, ' '", &)

     "( 0" E#, "& %0 "&, E (0 0 )6%0" "9 0"# ', "( " 0)( #"&9 F ( , 0 0 #", ,3)

    U"9 J) J, =U0 " 0 9 ' + A>, ) J J ), '&O F0V #V *554*, 2') ..) F ' *5/5 0 '0 , "# :I) E#,

    + 0', #"& &' &' 0 0 $"" '" $" 3#)R4 6 &' 0 "  &', " # "& 0- " $" $" "% ( " $" ) R* 

    # $" " &' 0 "0

    0) 30, # " 3; ", 08, ( $" # #" % 0 0 08 $" " 7)R. : 0 U 6E $" " " '" 0 " &' 08 0, " #" " "# 0 0 0 & 08 )R@ 6 "0, # ' $" &' 0 "( 08 " 0 3 ( , 0 "# 08 ( 0, $" &' )R2 

    " "%# 3333 #'.%# & %?K% "

    ?, FP6 +"T,

    0&( " % ; *5R* " #( 9 +"T % " , ", 3 , "  ") 0-% '( " '" - '"

    " - K " ; " ; 6 K)

    " G? "$" 3"# $" 030, F %; 08 0) , VG?

  • 8/19/2019 Cap. 11 Liderazgo

    26/43

    " =0 0> "& 3 +"T, $" " 0 $" 8 " 0 0 $" , 0 K # K '"0) # 3 " 3

    8 3L ' #3' #"0 $"3 % " $" #'" 0 &)

    ? "  4 444 ) F#Q, $" '( *5// +"T ' 0 # "; 3 0-% 08, 9 =: %

      " , "; "' , E( ",0 0 ) ( ' " "'   " %" "0)>

    6 ? = 00 ">L 0 ' " 0) F" " 3"#  T %, =G '"0 '" $" 3 & $" 0 "0-%>) 6 '" " ? )

    + 00 $" 0& % 0-%) ?, 0 E0 % # 0,0 " , ( " 0"3 '", 0&( '

    " " )" '"( $"; $" "%, " 3"# " 0 E( $" ? 00 % ' ""# #" +"T)

    ?) , = G? 0S J 6Z, U"*. 0 *552*) 8) 22)1.)

    θ 

    , # 1

    B% 0 0"3 &'D F %, B " %0" D B(0 8 " " # 0 0 ' 0D " $" % 0 $" ' '", B$"; " 0 $" 0 '" 08 D B(0 "" ( &'D B6E " (' &'D

    6 ( 0 #0 0 08 &')

  • 8/19/2019 Cap. 11 Liderazgo

    27/43

    ! *:" #

    % & ' 

      0 0" 0 0"3 %) "$" #' 0 "& 0 (0 &' $" " 0()0 , E, # ( ', # %) B $";D " "( ( '&() % 0 $"' "00 '% # 0" 0

    0

  • 8/19/2019 Cap. 11 Liderazgo

    28/43

    #"#(% ?)"%"'"%

    #& 08 0 0 "'   + $" ",

    (, 3 %0" " 0 03 0- " ")+ " 0 0 ", B$"; $" D 8%0, B"8 $"& " 0 &D

    0 '; " $" " 0 ' # 0-)RO '" " ' 00 % $" ")

    *)  2 ! 3 # " " $" "0 "0 " 03 "0-)

    ) # 0 00 "0)

     ) U0" '" 0 B $"; " 0D B+ " 03D BC"; $" % "&D

    ) " " ; '" 0

    #", 00 0 0)Q " #") 8 0 $""$" 0 ; $" " "  030 0- ") $" " '" 0)

    ) 6" 0) " 0 0" # " 0 0 $" " ")

    .)  2 ! # 6 "

    " 0 $" 030 0-)) G' " 0 $" "

    0 , ) & " ) (

    3 " )) 60" " 0) + #

    0)) " 0&)) 6$" 0 "

    &3) 6 0 0 ', 0 $" '8 ) " " , '" =B$";0 $" " " ""D>

    , Q"& 8", BC"; %" $",, 0, " " 0 # 03 " 0- "D

    )  6E 0 # " "( 0 ")

    ')  "0 " ", 0 " ) Q& "& 0 " ;E, - $" " ) " " 0 ")

    @)  2 ! " 0 03 0- 0) ; " 8) " 0 ")

    ' 60" 030 ") Q&) 0 030 $"- ) 0 S* 00 " " 0 $" 3"0 030) E%0 030 0-

     " " 0) ) " () 0 08 0 ( ( 030)

    ) F' % 08 ) # " 08 03 " 3" " #& 0, 08  $" ' ;E 0, 6 ' ;E 08 # 08%)

    ) " $" "0) + $"&, (,00 "0, " 0 ")+" 0 #8 " " 0 $" 0-) 0 $" '" $" " '" " )

  • 8/19/2019 Cap. 11 Liderazgo

    29/43

     

    '"% #$" )" ( # 8

    + " 0 " )

    +( 0 0& $", 08 % $" " ', '&E '" $" " '")R5 F , 7 0 $" '& 0"7 08 '" $" %, 0 $" '" " ' " #3 0 $" %)

    B"8 " $" '" D " ( " )

    *) / + ) " 3 0 " "#()

    .)  ) '" 8 00 ' K" ", " ", " $" 3, " '&(, " K 08 " " #) 0%

  • 8/19/2019 Cap. 11 Liderazgo

    30/43

    ' '" 3 ' $" 8 00, 0 %0, " 3)

    @) 4# # 1 '" 0 $"

  • 8/19/2019 Cap. 11 Liderazgo

    31/43

  • 8/19/2019 Cap. 11 Liderazgo

    32/43

    θ 

     4

    *) A$" #'( &').) F & $" % &')@) BC";   + 0 " " &' "

    '" + ')2)  B"8 " "( " # % 00D1) B(0 G J + B68 " # '

    "$" % ' &'DO) F 0 %7() B"8 " # 'DR) B"8 % # %D/) % 0)5) 6E$" $"; ( " #" " 0; )*4) BC"; % " '" &D**) 6E$" (' &')

    θ   4 !

    *) F " 30 # 0 U)

    .) 0 % &' " ' 0#)@) F " 30 # (0 % 70)2) % &' " G J, 70

    "" &')1) BC"; # % 0 " " "# 0 0 $"

     " # ( $" " % 08D 0 #,B$"; % " 0 " ( 08D

    -@I & ("%"" @ -"#J

    " " $" ;E " '&( "$" '" " '&(

     0 " &') : ', ', "(, 0 '(, &' " '&( 0 '&( % 00) % "7 0, 08E0 7# ", 0# " '" # "# 08 #, ' 0- " '&( " 3#)

    0 ' "( &' ) # " " 0 $" "0 0 ' #( " &' #( " "$" #'( 0" =" &' $" E " #( .4N 21N " '& ">)^

    B $"; &' 0 ;E " '&(D " 7 ' ( ) 7'& E & 3# $" 0 E00 % ' $"

    ' ( #") '&( %00 " 00 ( ) ', %, " 3$"% " " # ( ) &' 0;" '( # #  ", ( 0" "" '&, "#( # # 0) '" ' 0 """ " % E0 $" " 0

  • 8/19/2019 Cap. 11 Liderazgo

    33/43

    8 ) 0 &' ' $"

    # $" '&) 0, " '"70, 0 " 0 0- ' 0 0 ( - ", , #" #" &') + 0',

    03 # 0 $" '& ' &' 0" " ") 6 "0 $" % *4, .4 08 # " $" 8 &') 6 ' P ' 08 _*)1 0 -) 6, 3 08 ""0& ' 0 _14 444 -) 6

    ' 3 ' 08 _*44444 ") % " _@4444 M7: 444 ") +" 3 0 ' ".1N 08, 3 ; " #& .1N " 08)6 ( 8 ) 08 7  ' " %, 0 '

  • 8/19/2019 Cap. 11 Liderazgo

    34/43

  • 8/19/2019 Cap. 11 Liderazgo

    35/43

    U0 a ) Q0 "&()

    L## ( %)L " ( (.#%# #'.%#

    ' 08 '" 009

    *)  *# # 6 0 0 # #) & " #& "# #) 0 &) 0;

    0 ', 0 #" " " $" E $" '" 00) G , # 0" E0 0 =")))> =< ) )

    .)  )1 " #( "", 0 # & #( 0" 08)

    #( " 0( ( $" (0 # '") +  " $" ' #( "8 00)

    J" " "# 0 0) 6 0 & " #( #, 0; E)

      ( " #(, $" " ' $" ) 6 # " ?', ), "- $" % 0

    )

    @) 4 1 3 # 1 F0" " & ' 0 0 , #" 0 '") 0 " " $" &8 E#)

    2)  / % 08 " '" #") 0 " #" " "0  ") 0" " '" E " " #, 0', "8 0, "8 " 0" '" 0 $" " $" 0 0 )

    $" " $" % 08, " 0)

    ) # 3) ) " ="> " J " ( " "#

    ' "#) ( " *4 *1 0") +"' $" " J "# "# 8 0& 0") Q"9 " % 00 0 08)

    ) # , " J ="> " " '0 *4 *1 0" (0 " 08 &0 E80 "#) 60 " 0" $" " " "' $" " J "# ' 8 03 " 8 ") F "#," $" " J 0 08)

    ) " 0 " 0 " (, 3 #" $" " 0 (0 % 03)

    U"9 6 3 8 )) GT 6) U, = + 0>, '& :! , F *5/5!, 8') [email protected])

  • 8/19/2019 Cap. 11 Liderazgo

    36/43

     

    L## ) " ' %# ( 'L #)8 '(C

    0 ' " '" 0' " 0; " &&) 0 '" '") +% $" % " &) % $" " "'( 0 80 (,

    ( $" % "0 # & " ) 0' 0 ) % ' 08 " -, $" %  "# ) 6 0 $" % 0 0' E#) ; 3 $" 0% %) F 0" - % # %0) % - $" % % &)+" $" ( (, $" $" " "0 " 08 0' E#) ' 0%0) % $" 0 ( $" & % " # #" 80 ' $" 0 % $" ) ( " " 0;, 3 $" #0" 0 " ( $" ! ( $" &) 6 "# ", 0 0&( 0 08 *4 0 0" $" "& ')

    Q( " 0' $" ' 0 " ) % 08 E#, 0"&, 08 ") - 8 % 0', ) 0&, " " 3( ) , - ";, % '" , "#

    " , # ' ' " " 0-%) - "# $" ' _@/ 444 -) 6 ", 0 "# " '" *24 ' _*.1 444 -) M " " ;E 08 K "# 0' "# 3 K &)

    BG 0 ' ;D BC"; +

    '"% " #"% N@$"O

    Q ) 6 % " 0 ) 6 3" *55@ "0( " ), " $" % " #0 =- 0>, ) M "( 08E0 " *5/4, " 0-% ) 6 " " -, #( " 08$" )

    6 "& #) F( ' ' ) $" 0-% " 0, ( " 0 * 0 8 K 0 ? K "&( " 0  " '0 " "#, "# 0 E 0#) " "0, 0&( 0 " ( " )

    " , ) Q 6 " " 0 $" 3"#

    " $" 0 ( $" % " ' #( ' ' & " 0-%) 8 , & " &)

    =6 80 , "&0 ; 6) =: " " & K $" 0 KX ( '" ; $"  " ")>

    6 " # 0; E FP6 0", J, a ", P) " '"( "8 (0" ' J, 0 0 0-%, " A) P, 39 =

    $", 0 '" %, ' # 8 " ;) M 8 $"% 03 " ')

    P

  • 8/19/2019 Cap. 11 Liderazgo

    37/43

     

    "%

    *) B% $" & 3" 0-% ' &D.) B"8 ( " ' #(D BC"; 0 " "' % " 0-%

     D@) B '& "# ' 0D2) 6 $" " 0 = " $" 03 %>) B6 ; "

    0 # " # =%>D

    U"9 J F) #) =Q 6 I =SS # GS >, $" / 

  • 8/19/2019 Cap. 11 Liderazgo

    38/43

     

     3 11#

    Q++, J) , : /= ,% 2!( .!# &! 6 0 @ )T :I9 U , *554!)

     , F), = 6E9 '0 6 +7U"' '&,> 2! 9# *55.!, ) .R *K@41)

    P+, L32 = 7 Q#T "# + F0 " ,>/ > &! "'" *552!, ) @/2K2*4)

    H2 Q)), )) G6, = 0 ,> 2! 9# +"00 *55.!, )/*K*4/)

    G, )P), 2!( 0 ?8 /#! T" I, 9 +', *55*!)?6+ F6 AQ61, )U)Q), = $",>  0# 6 )1 "'" *552!, ) R@K 

    /5)?H6+, )), /33 2 4#( ,8 2 > 2 " $!# * " +

    U9 7J, *55@!)AG2 6), 33 T1?, = 9 0, ",

    F ,> *# / *#!# : F0 *55.!, ) R44KR4/)G66:, Z)3), 2! ! ?8 / + U9 J7?, *55.!):?, P), 2! @ @ ) 6'T , 9 G, *552!)

     -

    * ) +0T, =J'' F G,> . F0 *2, *55.!, ) O4KO.). Q)) +', GI 9 +"# " T :I9 U , *5R2!, ) .15)@ U #T #, P) :"I, =' 9 Q#T Q,>

     

     , : &87" *554!, ) *4@K**L )) ?,

     A 4!( ,8 2! 6 T :I9 U , *554!)O A)G) A0, = + ,> )) P" )!, 4# 6( "

    -8 6'T , 9 7G, *5R2!, ) @5O)R ) P) P, = +" +0 P",>   0# 6 )1 *55*!,

     ) 2/KO4)5 P)G) F, )+) ', 6)) FI, )) 0, = Q +7' P

    60'9 U +",>    2 0 . @, *55@!, ) F)*@ Q)) +' )6) )!, 2 :!( " 6 Q ' )

    // "0"9 + #, J"" J" Q, *51*!) " +) ?,)) +0, )) ", Q)) +', =T ' J " ' +"" ",> @ :! , * "'"*5R2!, ) O.K/.L J) ) U, = ' +"" Q T

  • 8/19/2019 Cap. 11 Liderazgo

    39/43

    6#9 ,> U) G )!,  * ! CD! 0# 6 40, , *5//!, ) .4*K.41)

    *2 Q) ? F) ?&, = Q "# ,> F) T' ) H)!, > #( &! .!# . ) 60, :9 QT, , *5O4!)

    *1 Q)Q) JI )+) ", .! 6 > G"9 P", *5O2!)*O +, E0, Q)Q) JI )+) ", = 0# +"0 5,5 '0

    ,> @ # +' *5/.!, ) .4K2@)*R +, E0, )) , )P) G", Q)) , = P G7G J# 9

    0 0S Q&,>  0# 6

    /  2!9# *55.!, ) @11KRR)

    *5 )) GT, )) F0, +) ?, =' A Q,> 0# 6 &8 " *5/O!, ) //K*4.)

    .4 U)6) U, 0 .!# 2! ) T :I9 PT7G, *5OR!)

    .* +, = 0 T + 6F6Q GD> * *#!# *5/*!, )RO1KO5)

    44 U)6) U, )) 0, ) , " 2! )( .! 2 6! 4 T:I9 , *5RR!)45 )G) , F)F) GI, )) 0, =US ' 9

    " +0 G",>  *#! : *5/1!, ) .R2K/1L ))+0, J)) , )) ", = 7I +, +" , 6#9 7 ' 0 ,>   0# 6 &8 " *5R/!, ) *4OK*/L ) +0, J)F) J, )G), =0 +9 6E QS Q#T,>  0# 6

     &8 *5R5!, ) ./RK54L )?) ?, )) G", ) ?', F)F) P, ="+ I ! +,>  ) B *#! 6 U *5/R!, )

    /4RK*2).1 + 6)G) +, @ *#!# @ ) 6'T , 9 7G, *5/4!, ) **OK*RL J) ?, = $" 0 Q,>  *

     *#!# *5/*!, ) R25KO2).O U)6) U )6) P,  ?8 0! ) 2!( 4 & @

     * T :I9 , *5/R!).R ), ) O)./ + Q)) A, = 60 6E0 '# Q" ,>   .      * *#!# ""0 *554!, ) 1R5K5RL

  • 8/19/2019 Cap. 11 Liderazgo

    40/43

    )Q) Q)) A, =+" 9 Q,> > B @ 6 +0 *55.!, ) @@*K2.)

    @@ A, =+" >L A, =+" )>@2 ) JI, Q) &, 1P) P, = +" )>@1 U) F", ) 0, P) P, ="0 6$" 00

    ' Q "# 0' ',> @ :! , * *5R@!, ) */2K.44L P) P, ) #I, ) +00I0,= 6 70 6E' F' "# +9 ' F"

    0 ,> @ :! , * "'" *5/.!, ) *45K@*)

    @O P) P ) 0, = Q7I' U0 '&9 F#0,> )P) G" )) )!,  2! A ?, G9 ? + # ,*5R1!, ) *2@KO1L Q) P) P, =P& A F I' ,>

     0# 6    0# 6 > B @ / F0 *554!, ) @51K2*@)

    @5 ) ', =9 # Q,> 6 / *5/.!, ) @@*)24 Q3) G", = 7P 6#,> 0 / 9# +0 *5R*!, )

    @.*K@/L Q)) G" )Q) , =7P ,>   0 '0 , ', "'" *5/OL Q)) ?, = 7P T  Q F#0 '&,>  

        

  • 8/19/2019 Cap. 11 Liderazgo

    41/43

    9 ",>  0# 6    0# 6 &8 " *5/O!, ) //K*4.L )) , = +""9 U A 6" '&,>  ) B *#! 6 +"00*5//!, ) @4RK*1L )) GT, F)6) JT, )) F0, +) ?, )) I, =+"" 9 6# # # ,> @ # +"00 *554!, ) .*K @/L )) I, J)) , +J) ?&, )) 0, =F +"" Q

    +"" D 60 6E0 ? 0S +" ,>@ :! , * U" *55@!, ) *K22L )) I, +)J)?&, Q) U, =+"" '0 ,>  2!9# +' *55@!, ) *K22)

    2R J) ?0, =9 ' Q "0,>  0#  6 &8 " *5R/!, ) 2RRKR5)

    2/ +, @ *#!# ) *@.)25 + )Q) , =T T7I '9 +"'' 0 +7'

    ,> / > &! *554!, ) *2RKOR)14 ) ' Q) P", = F7I'9 60 A0 : ,>

       0# 6

     &8 " *5/.!, ) 2*@K*RL )Q) +)J) 6, = Q0 6#" '& 0,> 0# 6

    1@ P)) T F)) J", = =G'7G'> Q '> > B @ /F0 *5/2!,) ) 2@ RK14)

    12 )Q) , +)J) 6, )) F"I, = Q0 ,>  0 / 9# *5/1!, ) R/K*4.)

    11 ) ,  6 8! *8 J9 G# J" + , *55.!, ) *52L ) , =#T T J9 0 U0,> A +0 *5, *552!, ) .2*)1O J)) +T ) Q, =000 6E0' +9 +" "

    0 0# +,>  )P) G" )) )!,  2!( .!

    4 )9 +" # , *5RR!, ) */5K.4R)15 ) J, = 2 0 ,> . ) R/75R)O* J) +0, Q3) G", )J) ", = # 6 0 9 +7

    ,> @ / #0 *55@!, ) 1RRK52)O. Q)) G", ) I, 6)) U, =0 0 9 F J# 6#,> ' ?"', 4! 2!  ) *4@K*42L F)) 0, J)) J, U)) :00, =' '7QT J#9 "'0' 6 0,> > B @ / F0 *554!, ) @/*K52)

    O@ )) ' Q)) ?"', =' 0 9 QI I,> ' ?"', 4! 2! ) @45K.@)

    O2 Q3) Q +)?) , .! 4! A( ,8 ? 2! 0#6'T , 9 G, *55@!)

    O1 )) GT )) U, = +" 0 ,> @ :! ,  * *5/5!, ) .2@KO5)

  • 8/19/2019 Cap. 11 Liderazgo

    42/43

    OO G", = *5RO 0 )>OR )) ', 0 9 J $" 6E + U9 7J,

    *5/5!L Q) G', Q) QI, F) U&&, = FI + 0,> ?)6) I )J) I )!,  6

     2! ', 9 0, *554!);> P)) H, =GT XJS + ? J ,> $ /  2! 9# +' *55@!, ) /*K*4.L )) GT J3) #,=0 , , " , +" #9 ? 7 J"7 0,>   @ # *5/1!, ) .OK24L ) +& J)) J, =0 9 J ,>   TI' , + '0, + # T :I, J'0, *5/1, ) *2)

    R. J)) J J)) #, =F#' 0 9 *55. J,>    ) 0 9# U"*55.!, ) RO7*4.L )Q) 0 ) J, =#0 + 0 ,>

     *#!# $ 9# *55.!, ) @RK1OL ) 0 ) J&, =P F U" J ',> *#! & F0 *55.!, ) 5R5K5/OL P))T, $ B 6 6 . ) " I, 9 +', *55@!)

    RO )F) , G)6) I, Q)) J, = 'S Q ,> @ # +' *5/R!, ) OR)

    RR + )) J"I, = 60T' ,> +) +## ,  )1 *8 +U9 7J, *5/O!L ) ' Q)) ?"', = 60T0 9 '' ,>  0# 6 &8 ", *5//!, ) 2R*K/.L ) PT, = ) P" JID>

    . " .R, *55.!, ) 2.K22L ) , =' P G F,>  : $% #0 *, *55@!, ) .*/K*5L ) G, = 60T0,> . U" *552!, ) @5K22)R/ +, , F)) 0, = C" '0,>

     2! 9# +' *55@!, ) O1KR5)R5 Q6) ?, = UT,>  , : &8 #07F0 *5//!, ) *2.K2/L

    6)) G, =, UT, +, ,> 2! 9# +' *55.!, ) 2@K12)/4 ?, = UT)>> U #T 7"" ", Q)+) J', J)) ?, +)6)

    T, )Q) ?, =7"" " '& '9 60' F Q *554,> )) ) Q )!,  " &8 " @ *#!# A) 1 , 6'9 , *554!, ) R5K/5)

  • 8/19/2019 Cap. 11 Liderazgo

    43/43

    /. Q)) +I )) Q, =+ F0 6 0' # J,> 0  , :! F0 *5/5!, ) 11O7R*L )U) 0, = 0,> E/ ?8 B $ &#0 ., *55.!, ) O.KO1L 6) T, = +I ,>  ?8 % .#0 ., *55.!, ) .L )F) ?0, 2 * T :I9 '", *55@!L ) ?, =" FI,> ?8 % . 6 ., *552!, ) R47R@)