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Human Resource Courses and Public Sector
Business Courses
1 Day Practical Labour Law for South African Managers1 Day Preparing to Defend a Claim at the CCMA1 Day Planning a Successful Employee Induction Programme1 Day Handling Grievances Effectively1 Day Everyday Performance Management That Works2 Days Implementing Active Talent Management Strategies2 Days Strategic Human Resources Management3 Days Train the Trainer3 Days Interviewing and Recruiting the Right People for Your Company
1 Day Exceptional Customer Service1 Day Dealing with Difficult People1 Day Business Ethics in Practice1 Day Effective Time Management Skills1 Day Business Etiquette and Cultural Diversity1 Day Submitting Winning Government Tenders and Compliant Bids1 Day A Guide to Project Management Principles and Practices1 Day Intelligent Business Communication Skills1 Day Effective Interpersonal Skills in the Workplace1 Day Successfully Managing Contracts and Supplier Relationships1 Day Guidelines to Writing Professional Emails1 Day Effective Stress Management1 Day Conducting Meaningful and Powerful Meetings1 Day Business Analytical Skills1 Day Speed Writing and Data Capturing1 Day Ian Mann’s Strategy that Works1 Day Expanding Your Sales into Africa1 Day The Sales Masterclass1 Day Powerful Customer Service “Lessons from the Hospitality Sector”1 Day Improve your Analytical Skills “Making Information Work for You”1 Day Effective Skills for Resolving Customer Complaints1 Day Strategies for Dealing with Conflict in the Workplace1 Day Practical Corporate Governance for the Public Sector1 Day Corporate Governance Update under Mervyn King with the King Report1-2 Days Corporate Governance for Directors2 Days Skills For Project Managers2 Days Public Sector Project Management2 Days Managing Projects with MS Project2 Days Creating Awesome MS Excel Dashboards and Executive Reports2 Days Understanding and Managing Cultural Diversity2 Days Master the Art of Negotiation Skills2 Days Rapid Problem Solving and Decision Making Skills2 Days Practical Powerful Presentation Skills2 Days Better Business Writing - Skills, Principles and Techniques2 Days Practical Business and Technical Report Writing2 Days Practical Self-Confidence and Assertiveness Skills2 Days Excellence in Sales2 Days Understanding the FULL Implications of the Consumer Protection Act2 Days Speed Reading Skills for Managers2 Days Conflict Management at Work2 Days Professional Purchasing and Procurement Skills2 Days Supply Chain Management2 Days The Public Sector Project Manager2 Days The Effective Public Sector Manager and Leader2-3 Days The Call Centre Programme
Management Courses1 Day Key Management Skills for Effective Managers1 Day Effective People Management Skills1 Day Time Management Skills to Maximise Productivity1 Day Ian Mann’s Managing with Intent1 Day An Introvert’s Guide to Being a Manager1 Day Become the Manager Your Staff Want to Follow1 Day Effective Team Leadership using Emotional Intelligence (EQ)1 Day Raising Productivity Through Self and Staff Stress Management1 Day Strategy for Directors and Senior Managers2 Days The Essentials of Management and Leadership5 Days The 5 Day Management Programme (optional with iPad)
Human Resource Courses and Public Sector Financial Courses1 Day A Complete Guide to Budgeting for Managers1 Day An Introduction to Finance for Non-Financial Managers1 Day Writing Financial Reports1 Day Powerful Proven Debt Collecting Techniques1 Day Advanced Debt Collection Tactics and Strategies1 Day Practical Credit Control and Credit Risk Management1 Day Developing and Managing a Vigorous Credit Department1 Day The Legal Aspects and Processes of Collecting Debt1 Day Understanding the National Credit Act1 Day Client Skills for the Auditing Team1 Day Time Management for Debt Collection1 Day Team Leadership and Credit Control Skills2 Days Practical Finance, Accounts and Budgets for Non-Financial Managers2 Days Finance for Directors and Senior Managers2 Days The Highly Effective Accounts Assistant2 Days Using Excel for Financial Managers I2 Days Using Excel for Financial Managers II - Consolidations3 Days Understanding the Public Finance Management Act & Treasury Regulations
Secretarial Courses1 Day Telephone Etiquette and Frontline Reception Skills1 Day A Secretary’s Guide to Meetings and Minute Taking1 Day Speedwriting and Data Capturing1 Day e-Generation Secretary1 Day Using Emotional Intelligence as a Secretary / PA1 Day Incorporating Social Media into Your Marketing Strategy1 Day Incorporating Social Media into Your Marketing Plan1 Day Social Media Networking Fraud & Sabotage1-2 Days Assertiveness Skills for Secretaries2 Days MS Excel for Business and Office Professionals2 Days MS PowerPoint for Business and Office Professionals2 Days The Secrets of Success for Secretaries and PAs2 Days Business Writing for Secretaries2 Days Event Management for Marketing and Office Professionals2 Days Essential Assertiveness Skills for Secretaries and PA2 Days The Highly Effective Executive Secretary2 Days The South African Ultimate Personal Assistant2 Days The Professional Office Manager: Responsibilities, Skills and Techniques2 Days Finance, Accounts and Budgets for Secretaries and PAs
Pivotal / Learnership Courses8-12 Months The Introduction Management Programme (IMP)8-12 Months The Management Development Programme (MDP)7-10 Months The Advanced Management Programme (AMP)12 Months Guided RPL Business Administration Services NQF Level 312 Months Guided RPL Business Administration Services NQF Level 412 Months Guided RPL Generic Management NQF Level 412 Months Guided RPL Generic Management NQF Level 5
Third Party Vocational Training Projects Qualifying for B-BEEE Points • Shielded Metal Arc Welding• Masonry and Bricklaying• Tiling and Screeding• Carpentry and Roofing• Plastering• Painting• Basic Plumbing Connections
If your organisation has only highly qualified staff that cannot be out of the office on training or completing PoEs, then third party accredited training may be an option. The new B-BEEE codes clearly state that the beneficiaries of an organisation’s training spend do not need to be permanent employees.
CBM Training, through it’s ArcSkills division, runs community based SETA Accredited Vocational Training Projects for unemployed youth. The CBM/ArcSkills team will recruit learners, set up the training centres, administer the training and assist the students to find employment. Clients claim student fees paid towards either their Skills Development targets for their B-BBEE score card or to their Social Economic Development (SED) spend.
Computer Courses1 Day Full Microsoft Office Suite of Courses - Word, Excel, PowerPoint, Access - all levels2 Days Specialised MS Word and Excel for Office Professional
Half Day Seminars· How to Look, Act and Grow Business like a true Professional· How to Hire the Right Person for your Business· Excelling as a One Person HR Department· Dealing Effectively with Incompetence and Disobedience· Managing Problem Staff: Giving Warnings and Conducting Hearings· How to Prepare for an upcoming CCMA Hearing· Understanding the current BEE System and how to improve your BEE Rating· Cashflow Forecasting to Protect your Business· Gaining Control of Accounts Payable· Decision Making: How to give yourself the best change of getting it right!· Microsoft Excel - Things you did not know· Inspirational Leadership Skills and Techniques· Solving Conflict Issues at Work
· Preparing for Leadership: Discover what it takes to Take the Lead!· Practical, everyday Supervisory Skills, Techniques and Tools· Exceptional Customer Service· Key Sales Techniques to Close Deals and Secure Business· Successful Telesales Techniques that “Close” the Sale· Email Marketing made Simple, Clear and Effective· Marketing and Branding your Businesses· Social Media Marketing for SME’s· Using SEO to Drive People to your Website· Boosting Your Productivity at Work· Writing Professional Business Emails· Effective Organisational Skills in the Workplace
· Substantial saving off of our advertised public course price if you have 8 or more delegates· Setting the training date to suit yourselves· Focusing the course to your own specific company’ needs· Relevant industry examples and case studies· The opportunity to talk about confidential company matters· Savings on travel if your company is out of town· Raising the knowledge level of your entire team and motivating them as they learn together· Top level lecturers who have real life experience in the subject, and have the personality to keep the subject alive and interesting· Interactive discussion between employees on the course facilitated by expert lecturers often solves actual problems
Benefits of On-site Training
CBM TrainingCBM Training was established in May 1999 with the aim of providing high quality and high intensity training to companies is South Africa. Each of our training interventions is carefully researched with the market to ensure customers’ needs are identified and met. CBM Training has trained over 146 600 delegates from over 13 400 companies across Southern Africa and beyond.
CBM Training offers short courses, skills programmes, management development programmes, SETA accredited qualifications and learnerships. In addition to having full accreditation from the Services SETA (Accreditation Number 0057) we are registered as an FET College with the Department of Higher Education (FET Registration number 2009/FE07/111). This means that Skills Development Levy paying organisations, that have submitted their Workplace Skills Plan and Annual Training Report, can claim Mandatory and Discretionary Grants from their relevant SETA.
CBM Training holds a Level 2 BEE Certification and is one of the largest corporate training providers in South Africa. We are well positioned to assist organisations improve their B-BBEE Scorecard in the Skills Development, Supplier Development and Enterprise Development Categories.
For more information, please contact Nicole at 011 454 5505 or email [email protected]
