CC & PPTs-3

7/31/2019 CC & PPTs-3

1/43

Aksh Optifibre Limited 1

WELCOMEWELCOME

7/31/2019 CC & PPTs-3

2/43


Communication Skills

What is there for the day

Well share knowledgeWell have Fun

Well Play Roles

Well learn

7/31/2019 CC & PPTs-3

3/43


LETS DISCOVERTHE POWER OF

COMMUNICATION


7/31/2019 CC & PPTs-3

4/43


WHAT DO WE

UNDERSTAND BY

A SKILL?


7/31/2019 CC & PPTs-3

5/43


what is Good and what is BadCommunication

At the end of the workshop wewill learn

some basic skills to become aGood Communicator


7/31/2019 CC & PPTs-3

6/43


to recognize & overcome barriers

advantages of listening

to speak confidently

to communicate effectively

and also


7/31/2019 CC & PPTs-3

7/43


Research shows, communication is

body language

55%

words

7%

style

38%


7/31/2019 CC & PPTs-3

8/43


Why Communication

to express our emotions

achieve joint understandingto get things done

pass on and obtain information

reach decisionsdevelop relationships


7/31/2019 CC & PPTs-3

9/43


Home Truths about Communication

Good Communication cant exist

without honest listening

We do not try HARD to get our

message across

We do not take advantage of various

media available to us

We all could improve ourcommunication skills

It cannot be perfected


7/31/2019 CC & PPTs-3

10/43


Ways & effects of Communication

More Flexible, Less Accurate butresponsive (Grapevine/Rumors)

Informal

Less Flexible, More Accurate

but less responsive (JAGRITI)

Formal


7/31/2019 CC & PPTs-3

11/43


What is Communication

art of getting your messageacross effectively through:

Visuals leaves greatest impact

Body Language can make or mar

Spoken words first & simplest way

Written words reflects importance


7/31/2019 CC & PPTs-3

12/43


Types & Methods

Television, Newspaper,

Magazines, Internet

Multimedia

Photographs, Paintings, Videos,

Film

Visuals

Facial expressions, Actions,

Voice Tone, Silence, Stance

Gestures

Conversations, Interviews,

Phone Calls, Requests

Spoken

Letters, Memos, ReportsWritten


7/31/2019 CC & PPTs-3

13/43


Communication : The Flow

Sender ReceiverMessage

Feedback

Channel

Perception

DeliveryFormulating

Response

Understanding


7/31/2019 CC & PPTs-3

14/43


Is scarcer than quality water

Is measured by results or actions

Does not need to be very complex

Is aimed at informing others

Is complete and clear

Effective Communication


7/31/2019 CC & PPTs-3

15/43


Barriers to Effective Communication

Personal Barriers

Your style and character(rude, polite, shy,outspoken)

Preparation & presentation

Lack of clarity (pronunciation, pitch, etc.)

Lack of credibility

Timing


7/31/2019 CC & PPTs-3

16/43



Proper Pronunciation

Communication Help Pen

Buffalo Career Guest

Colonel Buffet Bouquet

Rendezvous Bulb Fax

Prakash Pradeep Chandrajeet


7/31/2019 CC & PPTs-3

17/43



Organisational Barriers

Culture

Environment

Size & structure

Pace of activity


7/31/2019 CC & PPTs-3

18/43



Process Barriers

Channel/Medium

Irrelevant Information loading

Lack of Response or Feedback

Inappropriate Questions


7/31/2019 CC & PPTs-3

19/43


Overcoming the BarriersSay to yourself, I will get Response

Come up with a topic for discussion

everyday

Start improving upon pronunciation

Develop habit of reading start with the

English newspaper / Comics

Understand first, then communicate

Dont be afraid of asking questions


7/31/2019 CC & PPTs-3

20/43


Facial ExpressionsGestures

Posture

Body Language


7/31/2019 CC & PPTs-3

21/43


Body Language

Frustration

Clearing throat, "whew" sound,

Whistling, smoking, pinching flesh

covering mouth, jiggling money orkeys, tugging ears, wringing hands.

Short breaths, "tsk" sound,

tightly clenched hands,

wringing hands, Fist like gestures

pointing index finger

rubbing hand through hair

rubbing back of neck.

Nervousness


7/31/2019 CC & PPTs-3

22/43


Body Language

Defensiveness

Open hands,unbuttoned coat

Arms crossed, sidewaysglance, touching-rubbing nose, rubbing

eyes, buttoned coat,drawing away

Openness

Insecurity

Pinching flesh,chewing pen,

thumb over thumb,biting fingernail


7/31/2019 CC & PPTs-3

23/43


Body Language

Confidence

Cooperation

Upper body in sprinter'sposition, open hands,sitting on edge of chair,hand to face gestures,

unbuttoning coat.

Steepled hands, handsbehind back, backstiffened, hands incoat pockets with

thumb out, hands ontapels of coat


7/31/2019 CC & PPTs-3

24/43


Body Language

Look out for some more clues on

Body Language in the given

handout


7/31/2019 CC & PPTs-3

25/43


SPEAKING SKILLS


7/31/2019 CC & PPTs-3

26/43


Speaking

A wise man reflects

before be speaks;a fool speaks, and then

reflects on what

he has uttered.- French Proverb.


7/31/2019 CC & PPTs-3

27/43


Take initiative

Be polite

Be pleasant (smile, jokes)

Be clear and concise (tone, accent,

emphasis, pronunciation)

Cite negative opinions honestly, but in apositive manner

Seek Feedback

While Speaking


7/31/2019 CC & PPTs-3

28/43


Write down in advance what you want to

say and in what order

Smile

Speak slowly

Always be polite and friendly

For long messages, follow a scriptGet confirmation

Monitor your time

While Speaking over phone


7/31/2019 CC & PPTs-3

29/43


WRITING SKILLS


7/31/2019 CC & PPTs-3

30/43


Clarity in Writing

Rs 1000000000

Rs. 10,00,00,000/-

Rs. 10 Crore


C i i Skill

7/31/2019 CC & PPTs-3

31/43


Plan what you want to say in your letter/

report

While Writing

Use simple language avoid ambiguous

words

Check spelling & punctuation, then send

Reread the letter when you have finished


C i i Skill

7/31/2019 CC & PPTs-3

32/43


While Writing

KISS (Edit the letter by cutting

ruthlessly).

Be kind to others eyes (font size,

clarity)

Be creative (use tables, graphs)

Use the language YOU are better at


7/31/2019 CC & PPTs-3

33/43

C i ti Skill

7/31/2019 CC & PPTs-3

34/43


Use headings and subheadings.

Use ruled sheets instead of plain

ones.

Dont print without thoroughly

checking your sources.

Keep in mind while writing


C i ti Skill

7/31/2019 CC & PPTs-3

35/43


LISTENING SKILLS


C i ti Skill

7/31/2019 CC & PPTs-3

36/43


Listening why is it important?

Writing

Reading

Speaking

Listening

Orderin

whichweare

taught

Ord

erinwhi c

hw

e learn

9%

16%

30%

45%



7/31/2019 CC & PPTs-3

37/43


to receive informationto understand effectively

to enhance clarity

to empathize

Objective of Listening is



7/31/2019 CC & PPTs-3

38/43


Avoid distractions

Do not interrupt unnecessarilyBe active (show interest)

Paraphrase what youve heard

Throw an echo

So, while Listening



7/31/2019 CC & PPTs-3

39/43


The Listener keeps looking at the speaker

The Listeners body is in open position

The listener is smiling with a pleasant &

encouraging expression

Listener looks relaxed but alert, neither tense

nor slouching

Listener utters humming sounds

What Listening Looks like...



7/31/2019 CC & PPTs-3

40/43


PRESENTATION SKILLS



7/31/2019 CC & PPTs-3

41/43


Research (find out facts & figures)

Prepare (Introduce, Discuss, Conclude)

Rehearse

Be confident

PresentUse proper media

While Presenting



7/31/2019 CC & PPTs-3

42/43


5 styles of communicating to manage conflicts


Go for it You feelconfident butuncooperative

You win andother person

loses

Run AwayYou dont feel

confident or

cooperative

You lose

Yes, BossYou feel

cooperative butunconfident

You let theother person

win

LetsTrade

You feel partlycooperative &

confident

You both win abit and lose a

bit

Lets both

win

MutualCooperation &

Confidence

You help oneanother to win


7/31/2019 CC & PPTs-3

43/43

I HEAR, I forget

I SEE, I rememberI DO, I understand

I HEAR, I forget

I SEE, I rememberI DO, I understand

THANK YOU


Documents

CC & PPTs-3