JULY | AUGUST 2012
Fresh on the Mark CoreMark is using its logistical skills to enhance the value equation and bring more fresh product to c-store shelves. - CoreMark .
Trends in store design open an era of higher convenience and greater customer loyalty.
NEW PRODUCTS AND PROGRAMS IN FOODSERVICE are satisfying the consumer appetite for convenience.
CONVENIENCE & CARWASH CANADA 3
PublISHER Brenda Jane Johnstone email@example.com
EDItOR Kelly Gray firstname.lastname@example.org
SAlES Kait Walker 416-493-3912 email@example.com
Cody Johnstone 416-838-4674 firstname.lastname@example.org
DESIgN AND PRODuCtION Doug Coates, Edge Advertising Keith House, Ad Production
EDItORIAl ADVISORy bOARD Bernie Comeau, Shell Canada David Hoy, Mid Island Co-Op Dave Watson, The Chamois Doug McRae, Kahkewistahaw Gas & Convenience Store Ltd. Kim Hansen, MI Petro Scott Findlay, Core-Mark
CONtRIbutINg WRItERS Lee Barter Kelly Gray Mike Lefever Jason Selk Gary L. SmithSean Sportun
CIRCulAtION James Gordon email@example.com
PublICAtION MAIl AgREEMENt No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank St. Winnipeg, MB R3N 1E8
9 Clearing the Air (and Water) Jim Walton looks at Carb regulation and enhanced vapour recovery systems.
17 Wash talk Turtle Wax and Ryco is a match made in carwash heaven
19 Whats New in Dryers Recent advances in carwash drying systems have greatly enhanced efficiency
21 Car Wash Q&A
27 An Appetite for Convenience As Canadians seek out time saving solutions they are turning more often to c-stores for meal and snack options
29 Fresh on the Mark Core-Mark has become a distribution leader by looking at retail solutions one customer at a time.
39 grab N go Quick snacks and ready foods are making c-stores more of a destination than ever
44 New trends in Store Design Designer Gary Smith examines how new concepts are tailored to clientele at each location
4 Publishers Message
5 CCSA Report The annual State of the Industry is a highly valued document thanks to its ability to raise awareness
60, 62 News Releases
9 17 19 21 2927 44
4 July | August 2012
brenda Jane Johnstone Publisher
Publishers Message Upcoming EventsAugust 9, 2012Quebec 2012 Childrens Charity golf Classic
August 9, 2012 Elm Ridge golf Club, Ile-Bizard, QC
September 11 14, 2012 NACDA 2012 Industry business Summit JW Marriott The Rosseau Resort & Spa, Muskoka, ON
September 10, 2012 CCSA State of the Industry Toronto, Ontario 905-845-9339
September 18 20, 2012 WCAs 31st annual Convention & tradeshow San Diego Convention Centre, CA Convention.wcwa.org
October 7 10, 2012 NACS /PEI Las Vegas, NV Nacsshow.com
October 23, 2012 WCSA, State of the Industry Lazy S, Stampede Park Calgary, AB 204-489-4215
October 23 24, 2012 Convenience u/Carwacs Calgary, AB
Convenience & Carwash Canada would like introduce you to our new advertisers:
Display Distribution page 37Distribution g.V.A. page 41Jack Cash page 45Ovarian Cancer Awareness page 16Sunshine Door page 22
Ahhh, summertime and living is easy. Or is it?There is a lot to the adage make hay while the sun shines. As such summers are traditionally a busy time for the c-store sector with everyone from gas bars to corner stores working to fill tanks and tummies under the
backdrop of heat waves and holidays.As a Canadian convenience, gas or carwash operator summer
season means getting out of the store and making hay at industry networking events. Many of these events just might be on the golf course. For example, the 3rd annual Western Convenience Stores Association charity golf tournament was held July 5th and was another sold out event. Great weather and great people! Thank you to everyone who participated this year. Your support and enthusiasm was and is greatly appreciated.
Mark your calendars for October 23rd. The 3rd annual WCSA State of the Industry event will be held at the Lazy S, Stampede Park. This years event will be a Fun Money Casino night. At-tendees will be entertained by the Groove Academy. Bring your dancin boots and spend the evening with some great music, net-work with Industry professionals and hope lady luck shines on you.
Golf and social networking aside, summer is also about a lot of hard work on the operations front. With this in mind we are featur-ing articles in this issue that we believe will save stores time, mon-ey and manpower. For example, we are presenting an in-depth look at Core-Mark, a company that for well over one hundred years has developed a wide range of capability that has made it an innovator as well as an industry leader with an eye toward greater efficiency in-store. Look as well for a full report on a grow-ing foodservice sector that is moving beyond hotdogs and pack-aged sandwiches to meet the needs of time-crunched Canadians like never before. Further, there are articles on design trends, in-ventory management, training and gas bar with all focused on helping our readers discover new products, trends and programs that satisfy the appetite for sales this summer and beyond.
I cant close off this comment without mentioning Macs. Along-side this issue we present a very complete history of this iconic convenience retail brand that has been a steady force of innova-tion in the industry since they founded in 1962. We hope you have as much enjoyment reading this Macs history as we had writing it. On behalf of our team I would like to take this opportunity to thank all the people at Macs and Alimentation Couche-Tard who worked with us to make this project such a resounding success.
Heres wishing you all a fun and prosperous summer season and hoping to see many of you out at industry golf and summer events.
CONVENIENCE & CARWASH CANADA WElCOMES NEW EDItORBeginning this July, Canadas convenience retail trade publication, Convenience & Carwash Canada will be home to new editor Kelly gray.
Mr. Gray is a long serv-ing writer and editor in both trade and consum-er titles with experience in a wide range of top-ics. From beverage and alcohol service to en-vironmentally sensitive architecture to grocery to hospitality and interior design, Gray has added his voice with millions of words in print and hundreds of magazines published.
For the past several years, Mr. Gray has been a regular contributor to Convenience & Carwash Canada and recently completed the Macs 50th anniversary project that appears in this issue as well as bookshelves throughout North America.
Please join publisher Brenda Johnstone in welcoming Kelly to her award winning team.
HIGH DEFINITION SMOKING
ELECTRONIC CIGARETTES SmokeHD
CONVENIENCE & CARWASH CANADA 5
The nexT insTallmenT of The CCsas sTaTe of The indusTry reporT is hoTly anTiCipaTed as a doCumenT ThaT Tells iT like iT is.
Back in 2009 the Canadian Convenience Stores Association (CCSA) introduced its first State of the Industry (SOI) report. This was a watershed for the trade, suggests CCSA President Alex Scholten. He remarks that the 2009 SOI gave them the kind of information that proved invaluable when undertaking lobbying efforts. This continues with the Association readying the next report for delivery this September at the AGM.
The SOI gave us the benchmarks of the trade such as the size of the industry and other aspects that helped us better understand the issues and needs of convenience retail as we moved for-ward, says Scholten.
He remarks that the CCSA is in constant com-munication with politicians in their efforts to bring matters of concern to light. With solid informa-tion we can back up our concerns with facts.
For example, information in the 2011 SOI not-ed that the c-store trade in Canada offers jobs to 185,000 persons at 25,000 sites across the coun-try. Everyday more than 10 million Canadians stop into a c-store in a trend that the CCSA points out shows that c-stores are relevant to 70 per cent of the population living with-in half a kilometer of
convenience stores.Last year the CCSA was able to raise issues
such as the slim margins in Canadas c-store busi-nesses, contraband tobacco, over regulation of the industry, channel blur, credit card costs and a number of other key issues for retailers. We were able to use the SOI to establish how these factors were impacting the trade and as such we could build a strong case for support from regula-tors and other stakeholders.
Scholten reports that this year they will begin a three year review. tHE FIRSt yEAR we will concentrate on how regulated the industry has become. Over the years we have seen how over-reaching governments have become. However, without the data in the SOI we were only speak-ing in assumptions. The data changed this anec-dotal evidence to hard fact and we want to carry this through now in greater detail.
This year we want to build on this and give an even clearer picture of municipal, provincial and federal regulations and how they continue to impact our membership and the industry at large. I think this will come as a bit of an eye-opener to most politicians.
Clearer picture of municipal,
provincial and federal regulations
Show the cost of regulation
to the average operator
Bill C32 that gives expanded powers to