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Resume
Ahmad Rizal Bin Mohd Redzwan
Kuala Lumpur Email:[email protected]
Malaysia Phone: 018-2848280
Personal Particulars
Age: 45 years Date of Birth: 15 August 1973
Nationality: Malaysia Gender: Male
Marital Status: Single
Objectives
I want to join a good company and want to become a part of that company success and to work in a well-known company, develop my knowledge as I implement my skills to be an effective asset. I want to take your company at the top so that your company will always treat me as an asset and also gives good impression of the clients, to have a bright understanding of the Company and Clients instead creating a positive image of the Company. I would also want to build my economic status and my future goal is to grow in your company.
Personal Attributes
Summary
● Well organised, eager to learn and pro-active● Show positive approach towards work● A confident telephone manner● Listening to other peoples comments and input● Desire and ambition to excel in career
Computer skills
● Proficient in using Microsoft Office programs such as Words● Experience using Microsoft● Familiar with all types of windows 8 operating system● Typing skill 40wpm
Leadership skills
● Planned and organized school band fundraiserSelected to participate in Scout leadership program
Personal Strength
Even though under qualified, me always push myself up to next level and learn new things quickly to keep myself same level with other professional. I believe only hardworking and committed to work is the only key to be successful in business world.
Area of Interest
i.Networkingii.PC and gadgetsiii.Travellingiv.Customer service
Languages
Proficiency Language
i.English : Moderate in Writing and Speakingii.Bahasa Malaysia : Excellent in Writing and Speaking
Strengths
i.Dynamic team playerii.Sense of responsibilityiii.Creative and resourcefuliv.Time management skillsv.Dependable
Weakness
● Don’t feel comfortable until work assigned done completely
Hobies
● Travel and flicking through magazines
Experience
Freelancer 2015-present
● Self-employment and completely independent to join business workforce
• As a freelance, I'm be within companies as contingent employees (daily basis wages) and my present employer that I joined since on 15 August 2018 is KLCC Convention Centre as Ambassadors for front and back of the house tasks.
Customer Service December 2014
● Pacific Asia Corporation Sdn Bhd Kuala Lumpur
Duties:
● Face to face sales and marketing for non-profit health organisation● Promoting or creating awareness about the charity and its mission● Working with events and campaigns on behalf of clients through the line advertising channels such as pitch card and pamphlets● Represents the clients professionally in the field
Technicians May-July 2014
WorldTV Marketing Sdn Bhd Kuala Lumpur
Duties:
● Installing satellite TV dishes antenna● Ensures proper connection with a receiver box (decoder) at hotels● Shows to customers how to used the receiver box (decoder) and remote control● Troubleshooting and problem-solving satellite signals and determinesshould be placed on the exterior of a building
Freelancer 2010-2013
● Self-employed and completely independent● Have the maturity and self-motivation to work in an unsupervised environment
Customer Service 2008-2009
Celcom (M) Berhad, Call Centre Kuala Lumpur
Duties:
● Attend and respond to all call-in inquiries, correspondence and feedback fromcustomers and colleagues with regards to complaints or compliments etc● To be reference point for Customer Care consultants and to initiate solutions to overcome the complaints received from customers by Customer Care Consultants to be solved accurately, responsively and timely● To handle complaints from customers with unique or difficult problems● To identify customers problems and escalate the report to the next level● To collect data base on cases handled and register all calls and interactions intosystem for reference and analysis● To ensure that all actions taken to handle customer’s enquiries, problems andcomplaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant higher authorities for further advise● Ensuring KPI’s are met
Freelancer 1999-2007
● Self-employed and completely independent● Perform work that is outside the usual course of business● Work alone without supervision
Timescale Clerk 1992-1998
1992-1994 HongKong Bank (M) Bhd Kuala Lumpur
1995-1996 Citibank (M) Bhd Kuala Lumpur
1998 Hong Leong (M) Bhd Kuala Lumpur
Duties:
● Reporting to Human Resources Department
● Stamping banks document and mails● Printing Cheque books● Embossing credit cards● Card Centre workforce responsibilities and tasks
Education
Open University Malaysia 2013–present
Undergraduate (Honours) Business AdministrationBusiness School, Petaling Jaya, Selangor
Reference(Available Upon Request)
Name:Telephone no:E-mail:Company:Relationship: AREA MANAGER