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7/27/2019 Ch. 15 - Resumes
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 1
Building Careers and
Writing Résumés
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Chapter 14 - 2
as reported in U.S. News &
World Repo rt
Test Your Employment Savvy
1 to 2
3 to 4
1. How many jobs can a typical worker expect
to have had by 30?
5 to 7
8 to 10
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Chapter 14 - 3
as reported in U.S. News &
World Repo rt
8 to 11 jobs
12 to 15
jobs
Test Your Employment Savvy
1 to 3 jobs
4 to 7 jobs
2. Over the course of one‟s working career, a
typical person can expect to have worked at
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 4
Identify your interests.
Do you enjoy working with people, data or things?
Do you need to be your own boss?
How important are salary, benefits,location, and so forth?
Evaluate your qualifications.
What technology, language, and peopleskills can you offer?
How can you demonstrate your skills?
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 5
Recognize the changing nature of jobs.
Fewer people in permanent positions
More flexible workplace, includingtelecommuting
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 6
Learn about careers and choose a path. Visit your campus career center, search
the Web, use your library.
Take a summer or part-time job in your
field.
Interview someone in your field.
Join professional organizations.
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 7
Search for a job electronically. Check the big boards: Monster,
CareerBuilder, CareerJournal, CollegeRecruiter, Yahoo.
Craigslist
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 8
Search for a job traditionally.
Contact companies directly. Sign up for campus interviews
Ask for advice from instructors.
NETWORK, NETWORK,NETWORK!
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 9
Employers’ Approach to
Recruiting Process
Networking
and Personal
References
Look Inside
the Company
Unsolicited
Résumés
Newspaper
Want Ads
Employment
Agency or
Search Firm
MostPreferred
LeastPreferred
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 10
Resumes
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 11
What is
the goal of a persuasive
résumé?
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 12
Writing a Persuasive R ésumé
Decideon
length
Choose arésuméstyle
Arrangethe
parts
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© Chapter 14 - 13
Choose a
RésuméStyle
CHRONOLOGICAL
Focuses on job history
with most recent
positions listed first
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© Chapter 14 - 14
Choose a
RésuméStyle FUNCTIONAL
Focuses on skills
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© Chapter 14 - 15
Decide
onLength
Make your résumé as
long as needed to sellyour skills to recruiters
and hiring managers.
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Chapter 14 - 16
One-pagerésumé is
most likelywhen you
• Have fewer than
ten years of experience.
• Are making a
major career change.
• Have had only
one or twoemployers.
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Chapter 14 - 17
• Have more thanten years of experience.
Introductionor
background
Two-pagerésumé is
most likely
when you
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Chapter 14 - 18
• Are a senior-level
manager or executive.
• Have a lengthyhistory of major accomplishments.
Titlepage
Titlepage Three-
page-plus
résumé ismostlikely
when you
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 19
Main Heading
Arrange
theParts
Career
ObjectiveSummary of
Qualifications
WorkExperience
Capabilitiesand Skills
Awards,Honors,
Activities
PersonalData
References
Education
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Chapter 14 - 20
Jane Hamilton2245 Westridge
Bedford, TX 76021
(817) [email protected]
Main Heading
• List your name, address, phone, and e-mail address.
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Chapter 14 - 21
• Optional• For a targeted job.
• Ideally, name job title, area of
specialization, and type of company.• “An entry level Mechanical Engineering
Position with Lockheed Martin.”
Career Objective
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 22
Career Objective
• Avoid: “ A fulfilling position that
provides ample opportunity for career growth and personal
satisfaction”
• Use: “A software sales position in a
growing company requiring
international experience”
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Chapter 14 - 23
Summary of Qualifications:
• Bachelors of Science in Biology in Progress
• Lab Experience• 2 Years Customer Service Experience
Summary of Qualifications
• Present your most impressive skills andaccomplishments in a concise list.
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 24
Summary of Qualification
• “Ten years of experience in
commission sales, consistently
meeting or exceeding sales goalsthrough creative lead generation,effective closing techniques, and
solid customer service.”
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Chapter 14 - 25
• Name your degree, date of graduation, andinstitution.
• List your major and GPA.
• Give information about your studies, butdon‟t inventory all your courses.
Education
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The University of Texas at Arlington
Bachelor’s of Science in Biology
Projected Graduation: May 2013GPA: 3.5 (4.0 scale)
* Dean’s List 2007
* Related Coursework:
© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 26
Education
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Chapter 14 - 27
• If your work experience is significant andrelevant to the position sought, place thissection before education.
Work Experience
Describeyour
experience
List your previous
jobs.
Includenon-
technicalskills
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Chapter 14 - 28
Start with the most recent jobs.
Include employer‟s name andcity, dates of employment(month, year), and mostsignificant title.
• Salesperson, Kmart, Dayton, Ohio. 4/05 to 5/06
• Manager, Fleet Equipment, Kettering, Ohio. 6/06 topresent
• Tax Preparer, Volunteer Income Tax Assistanceprogram. March, 2006, to present. Sinclair College,Dayton, Ohio
List your previous jobs.
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Chapter 14 - 29
• Prepared state and federal tax returns for individuals with incomes under $25,000.
• Conducted interviews with over 50 individuals toelicit data regarding taxes.
• Determined legitimate tax deductions andrecorded them accurately.
Use action verbs to
summarize achievementsand skills relevant to your targeted job.
Describeyour
experience
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© Prentice Hall, 2007Excellence in Business Communication, 7e Chapter 14 - 30
Strengthen Your Résumé
With Action Verbs
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© Prentice Hall, 2007Excellence in Business Communication, 7e Chapter 14 - 31
Using Action Verbs to
Strengthen Your Résumé
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Chapter 14 - 32
Includenon-
technicalskills
• Organized holiday awards program for 1200attendees and 140 awardees.
• Praised by top management for enthusiasticteamwork and achievement.
Give evidence of communi-
cation, management, andinterpersonal skills. Employerswant more than emptyassurances. Try to quantify
your skills.
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Chapter 14 - 33
• Volunteer Experience
• Internships
• Laboratory Experience• Course Work
Related Experience
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Chapter 14 - 34
• Software programs
• Microsoft Office
• Foreign Languages
Skills
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Chapter 14 - 35
• Be specific with each Award
• Include school, community,
volunteer, and professionalactivities.
• Church Activities
• Organizations
Awards, Honors, and Activities
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Chapter 14 - 36
• Employers are legally barred from
asking personal data, such as birth
date, health, and marital status.
• Therefore, omit such items from your
résumé.
• Do not include hobbies
Personal Data
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Chapter 14 - 37
• Do Not put References on your Resume
• Do Not put “References Available Upon
Request”
• The best references are instructors, your current employer or previous employers,colleagues or subordinates, and other professional contacts.
References
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Formatting
• Margins
• Bold
• Italics
• Underline
© Prentice Hall, 2007Excellence in Business Communication, 7e Chapter 14 - 38
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© Prentice Hall, 2007Excellence in Business Communication, 7e Chapter 14 - 39
Resume Examples
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 40
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 41
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 42
“Red Flags” for Employers
Frequent job changes
Gaps in work history
Level of experience
Long-term with one company
For-cause job termination
Criminal or arrest record
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 43
Keep the Résumé Honest
Workplace References
Background Checks
Credit Histories
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Chapter 14 - 44
Being Honest and Ethical
• Do not inflate your education, grades,or honors.
• Do not enhance job titles.• Do not puff up accomplishments.
• Do not alter employment dates.
• Do be honest, ethical, and careful.
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 45
Proofreading Your Résumé
Headings and lists
Grammar and punctuation
Spelling and word choice
Paper and digital formats
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 46
Proofreading Your Résumé
Headings
Objective
Education
Work Experience
Related Experience
Skills
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 47
Producing Your Résumé
Heavy PaperWhite or Off White
PaperUse Manila Envelope
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Chapter 14 - 49
“Personal data. That‟s a major „red flag.‟ Also
typos, inconsistent punctuation, and hugeparagraphs that look like job descriptions.”
“Odd-sized résumés from services saying„Presenting the candidacy of . . .‟ I don't even
read them anymore. They‟re a major rip-off.”
“Résumés that show no research; not looking
at the employer‟s needs.”
“Omissions in terms of dates. Andmisspellings!”
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Chapter 14 - 50
“Long cover letters and résumés over two
pages.” “Excess cosmetics, substituting form for
content. A résumé should look nice but not gooverboard.”
“A photo. I have to remove them because
managers must be color and gender blind.”
“Not sending the résumé to the right place.”
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Chapter 14 - 51
What Do Recruiters
Consider Most ImportantWhen Reading a Résumé?
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Chapter 14 - 52
• “The objective. Plus dates when things
happened and accomplishments.” • “Information about skills that apply to the
job; less about job history and past
duties.” • “Valid information in an easy-to-read,
attractive style.”
• “The candidate‟s address and phone
number. Lots of people put them only inthe cover letter!”
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Chapter 14 - 53
• “Realizing that the employer is looking for
„red flags‟ and making sure there aren‟tany. If you have an employment gap,include a clear statement explaining it.”
• “Meeting the qualifications for the job.” • “The presentation and the objective.”
• “A clear objective, backed up with
qualifying experience and continuity inthe work history.”
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 54
Cover Letter
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 55
Cover Letter
• The purpose of your cover letter isto…
– Get your resume read
– Highlight your strengths in terms of benefits to the reader
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 56
457 Mountain View Rd.
Clear Lake, IA50428
June 16, 2007
Ms. Patricia Downing, Store Manager Walmart
840 South Oak
Iowa Falls, IA 50126
Dear Ms. Downing:
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 57
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 58
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 59
Body Closing
• Address the letter to an individual by name.
• For advertised jobs, name the source; include jobtitle, date, and publication.
• If someone referred you, name that person.
• Show that your qualifications fit the job
specifications
Opening
Writing a Persuasive Cover Letter
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 60
Opening Closing
Demonstrate that your background and trainingmeet the job requirements.
Summarize your principal assets from education,
experience, and special skills.
Refer to your résumé.
Body
Writing a Persuasive Cover Letter
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© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 14 - 61
Writing a Persuasive Cover Letter
Opening Body
• Ask for an interview.• Make it easy to respond. Tell when and where
you can be reached (during office hours).
Some recruiters prefer that you call them.
Closing
Dear Hiring Manager:
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I am applying for your open Mechanical Engineering position(reference number 2539A), as listed on March 1 on Monster’s website.I believe that my education and experience closely mirror your needs.
I am currently a Junior Mechanical Engineering major at theUniversity of Texas at Arlington (see attached resume). During mytime at UTA, I have taken courses in ________.
While being a full time student, I have also worked at Best Buy.
Working retail has taught me responsibility, money management, andcustomer service.
I believe my qualifications can best be described in person. Therefore,I would like to set up an interview. Please call me at 817-555-2010any work day after 2pm to set up a time when we can meet. I look
forward to hearing from you.
Sincerely,