PowerPoint PresentationCopyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
C H A P T E R
4
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Values and Ethics at The Warehouse
The Warehouse in New Zealand is one of the world’s top discount retailers because of its social responsibility practices and “people first” values. “We have discovered that our policies of putting team members first … enables [them] to put the customers first and to provide exceptional service,” explains founder Stephen Tindall.
Courtesy of The Warehouse
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Courtesy of The Warehouse
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Forms of Workplace Values
Espoused vs.Enacted
Espoused are values we want others to believe we hold
Enacted are values-in-use, what we actually practice
Courtesy of The Warehouse
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Globalization
Increasing awareness of and sensitivity to different values across cultures
Replacing Direct Supervision
Demand for Ethical Practices
Courtesy of The Warehouse
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
3. Put more emphasis on harmonious relationships
4. Have more socially-based emotions (indebtedness)
Japan
Germany
United
States
Collectivism
Individualism
China
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Power Distance
The degree that people accept an unequal distribution of power in society
Japan
Germany
United
States
France
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Japan
Germany
Singapore
The degree that people tolerate ambiguity (low U.A.) or feel threatened by ambiguity and uncertainty (high U.A.).
United
States
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
United
States
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
China
The degree that people value thrift, savings, and persistence (long-term) versus past and present issues (short-term).
United
States
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Individual Rights
Inequality must benefit the least well off
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Influences on Ethical Conduct
Ethical sensitivity
Ability to recognize the presence and determine the relative importance of an ethical issue
Situational influences
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Emotions Defined
Feelings experienced toward an object, person, or event that create a state of readiness
Emotions demand attention and interrupt our train of thought
Emotions are directed toward something
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Attitude
Feelings
Beliefs
Behavioral
Intentions
Behavior
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
The effort, planning and control needed to express organizationally desired emotions during interpersonal transactions
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Emotional dissonance causes stress
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Emotional Intelligence at VA Medical
Medical professionals at Jerry L. Pettis Memorial VA Medical Center in Loma Linda, California attend special classes where they receive their personal emotional intelligence profile and learn to improve their EQ.
Courtesy of Jerry L. Pettis Memorial VA Medical Center
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Job Satisfaction and Behavior
1. General attitude is a poor predictor of specific behaviors
2. Performance affects satisfaction through rewards
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Job Satisfaction and Customers
Ipswitch founder and CEO Roger Greene (center) has taken all 130 employees on a four-day cruise in the Bahamas. He believes that keeping employees happy will keep customers happy.
J. Wilcox, Boston Globe
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Emotional attachment to, identification with, and involvement in an organization
Continuance commitment
Belief that staying with the organization serves your personal interests
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
McShane/ Von Glinow 2/e
C H A P T E R
4