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8/17/2019 Chandra Shekar (CRM)
1/39
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2/39
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3/39
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http://en.wikipedia.org/wiki/Customer_relationship_management#cite_note-2%23cite_note-2
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6/39
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http://en.wikipedia.org/wiki/Database
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8/39
http://en.wikipedia.org/wiki/Front_officehttp://en.wikipedia.org/wiki/Marketinghttp://en.wikipedia.org/wiki/Call_centre
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8/17/2019 Chandra Shekar (CRM)
9/39
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8/17/2019 Chandra Shekar (CRM)
10/39
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8/17/2019 Chandra Shekar (CRM)
11/39
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12/39
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13/39
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14/39
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15/39
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16/39
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8/17/2019 Chandra Shekar (CRM)
17/39
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18/39
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22/39
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23/39
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24/39
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http://en.wikipedia.org/wiki/Marketing_effectivenesshttp://en.wikipedia.org/wiki/Marketing_effectivenesshttp://en.wikipedia.org/wiki/Cross-sellinghttp://en.wikipedia.org/wiki/Up-sellinghttp://en.wikipedia.org/wiki/Retentionhttp://en.wikipedia.org/wiki/Data_mining
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33/39
http://en.wikipedia.org/wiki/Technical_supporthttp://en.wikipedia.org/wiki/Technical_supporthttp://en.wikipedia.org/wiki/Customer_relationship_management#cite_note-3%23cite_note-3http://en.wikipedia.org/wiki/Customer
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http://en.wikipedia.org/wiki/Customer_relationship_management#cite_note-crmunplugged-4%23cite_note-crmunplugged-4http://en.wikipedia.org/wiki/Customer_relationship_management#cite_note-5%23cite_note-5http://en.wikipedia.org/wiki/Wikipedia:Avoid_weasel_wordshttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_needed
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8/17/2019 Chandra Shekar (CRM)
35/39
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8/17/2019 Chandra Shekar (CRM)
36/39
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8/17/2019 Chandra Shekar (CRM)
37/39
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8/17/2019 Chandra Shekar (CRM)
38/39
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