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7/30/2019 Chap011 (01)
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*Chapter Eleven
HumanResource
Management:Finding andKeeping the
BestEmployees
Copyright 2010 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin
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*CHALLENGES in FINDINGHIGH-LEVEL WORKERS
A shortage of trained workers in key areas
Worker shortage in skilled trades
Changes in employee attitudes about work
A declining economy with fewer full-time jobs
Expanding global markets with low-wage workers
Increasing benefit demands and benefit costs
A decreased sense of employee loyalty
LG1
The HumanResourceChallenge
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*CIVIL RIGHTS ACT of 1964
Title VII prohibits discrimination in hiring, firing,compensation, apprenticeships, training, terms,conditions or privileges of employment based on:
-Race
- Religion
- Creed
- Sex
- Age
- National Origin
LG2
Laws AffectingHuman ResourceManagement
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*HUMAN RESOURCE PLANNING
PROCESS
Determining aFirms Human
Resource Needs
LG3
Preparing a human resourceinventory of employees.
Preparing a job analysis.
Assessing future humanresource demand.
Assessing future labor
supply.
Establishing a strategic plan.
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*RECRUITING EMPLOYEES
RecruitingEmployees froma DiversePopulation
LG4
Recruitment -- The set of activities for obtaining theright number of qualified people at the right time.
Human resource managers use both internal andexternal sources to recruit employees.
Small businessesoften make use of
web sources likeCareerBuilder andMonster to recruitemployees.
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*EMPLOYEE SOURCES
LG4
RecruitingEmployees froma DiversePopulation
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*SELECTION
SelectingEmployees WhoWill beProductive
LG5
Selection -- The process of gathering informationand deciding who should be hired, under legalguidelines, to fit the needs of the organization andindividuals.
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*TRAINING and DEVELOPING
EMPLOYEES
Training andDevelopingEmployees forOptimumPerformance
LG6
Training and Development -- All attempts toimprove productivity by increasing an employees
ability to perform.
Training focuses on short-term skills.
Development focuses on long-term abilities.
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*MOST COMMONLY USED TRAINING
and DEVELOPMENT ACTIVITIES
Training andDevelopingEmployees forOptimumPerformance
LG6
Orientation
On-the-Job Training
Apprenticeships
Off-the-Job Training
Online Training
Vestibule Training
Job Simulation
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*DEVELOPING EFFECTIVE
MANAGERS
ManagementDevelopment
LG6
Management Development -- The process oftraining and educating employees to become goodmanagers and tracking the progress of their skills
over time.
Management training includes:
- On-the-job coaching
- Understudy positions
- Job rotation
- Off-the-job courses and training
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*COMPENSATION PROGRAMS
CompensatingEmployees:Attracting andKeeping the Best
LG8
A managed and competitive compensationprogram helps:
- Attract the kinds of employees the business needs.
-Build employee incentive to work efficiently andproductively.
- Keep valued employees from going to competitors orstarting their own firm.
- Maintain a competitive market position by keeping costslow due to high productivity from a satisfied workforce.
- Provide employee financial security through wages andfringe benefits.
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*TYPES of PAY SYSTEMS Pay Systems
LG8
Salary
Hourly Wage/Day Work
Piecework System Commission Plans
Bonus Plans
Profit Sharing Plans Gain-Sharing Plans
Stock Options
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*FLEXIBLE SCHEDULING PLANS
SchedulingEmployees to MeetOrganizational andEmployee Needs
LG9
Flextime Plan -- Gives employees some freedom tochoose which hours to work as long as they work the
required number.
Compressed Work Week -- Employees work thefull number of work hours, but in fewer than thestandard number of days.
Job Sharing -- Lets two or more part-timeemployees share on a full-time job.
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