CISC EU - · PDF fileCISC‐EU Corporate Information Systems Company Europe IT Management im Spannungsfeld zwischen Wachstum, Qualität, Innovation und Kostendruck

CISC‐EUCorporate Information Systems Company Europe

IT Management im Spannungsfeld zwischenWachstum, Qualität, Innovation und Kostendruck

2 © 2010 Panasonic Europe Ltd. / All rights reservedCISC‐EUCorporate Information Systems Company Europe


Panasonic Firmenprofil



1IT Management

Klassisches Spannungsfeld des IT Managements



Es gibt keine allgemeingültige Formel für IT Management

Qualität Innovation

Kosten Wachstum

Welche Service-Level benötigt das Business – und wie kann ich diese optimal erbringen ?

Wie gelingt es Unternehmensprodukteund Unternehmensprozesse mit zu-sätzlichem IT Value zu versehen ?

Wie kann ich die IT Operation Costnachhaltig reduzieren um Budget für IT Innovations und neuen Business Demand zu schaffen ?

Wie sind IT Services zu gestalten, dasssie hinreichend skalierbar und on demandverfügbar sind ?

Organisation

Wie baue ich meine IT Organisation auf um dies zu erreichen ?

Wo fokussiere ich die IT Management Kapazitäten meiner Organisation



Überblick IT Regional Scope in Europa

18 National Sales Companies

14 Countries additionally covered by NSC

4 countries covered by PME via distributors

2001 PFS (France) 2001 PME (Germany-Marketing) 2002 PAA (Austria) 2002 PDE (Germany) 2003 PBE (Belgium)2003 PESP (Spain) 2003 PIT (Italy) 2003 PNO (Nordic) 2006 PUK (UK) 2008 PCS (Czech) 2008 PEG (Austria - HQ for Eastern Europe) 2008 PPS (Poland) 2008 PRS (Romania)2008 PRU (Russia) 2008 PSEE (Hungary) 2008 PSK (Slovakia) 2008 PCIS (Finland - HQ for Russia)2009 PTR (Turkey)

2009

2008

2008

2008

2008

2003

20022008

2006

20082003

2003

2003

2002

2003

2001

2003

2006

2009

2008

2008

2008

2008

2003

20022008



Panasonic IT Organisation

Plan Build Run BIO

• IT Strategy

• Architecture

• IT Planning

• Project Management Office (PMO)

• IT Compliance • IT Quality

Assurance (QA)

• Sales

• Logistics

• Finance

• BI

• SCM

• CRM / e-biz

• Infrastructure

Customer Relation Group

• Sales

• Logistics

• Finance

• BI

• SCM

• CRM / e-biz

• Infrastructure

Country AKey Account

Country BKey Account

Country CKey Account

Country DKey Account

Demand Management Supply Management

Business Partner Project Delivery

Strategic OutsourcingPartner

Ca 80 interne MA in Hamburg und Bracknell



Qualität: welche SLA benötigt das Business und wie kann ich diese optimal erbringen ?

SystemVerfügbarkeit

Prozess Verfügbarkeit

Ticket Trend und Laufzeiten

IT Incidents und Severity



Unser Operations- Focus liegt auf Prozessverfügbarkeit und Qualitätsmanagement …

… daher haben wir die Bereiche Application Operation and Application Management zu IBM verlagert (Strategic Outsourcing).

- 918.242 Job Runs per Month / 49 Aborts (0,005336%)- 99,5% Service Level for Production Systems- 24 x 7 Service Time

Growth History / Status of ERP – Usage

21.998.830

224.111.341258.758.996

377.789.261

532.501.880

243.778.774244.977.448

616.867.313

390.679.957

0

100.000.000

200.000.000

300.000.000

400.000.000

500.000.000

600.000.000

700.000.000

FY2001 FY2002 FY2003 FY2004 FY2005 FY2006 FY2007 FY2008 FY2009

Dialog / Entries per Year

*220 Working Days per Year

616.867.3132.803.942

Dialog / Entries per YearDialog / Entries per DAY

200400

600940

12601510

18202160

2972

4211

0

500

1000

1500

2000

2500

3000

3500

4000

4500

04/01 04/02 04/03 04/04 04/05 04/06 04/07 04/08 04/09 04/10

Growth History / Status of ERP - Database

Database Size in GB4.211

Über das on Demand Modell der IBM kann das System entlang unseres Roll Out Konzeptes und unseres Wachstums in Europa angepasst werden.



Applications Management on demand: onside vs. offshore

Standard Serviceshow-to Questions

Problem Fixing

Basis Support

Change Request

Fixe

dO

n de

man

d

Panasonic fokussiert sich im Applications- Management auf folgende Bereiche:

- Key User Management - Ticket Eskalations- Management - Quality Management der Tickets.



Panasonic Project Management Phase Model (HOP)

PreparationPreparation PlanningPlanning BlueprintBlueprint RealizationRealization FinalPrep & Test

FinalPrep & Test

Go Live/SupportGo Live/Support TransitionTransition

Quality Gates and Phase Gate Reviews

0 €

5 €

10 €

15 €

20 €

25 €

Millions

FY07 FY08 FY09

IT Projects and CR's

Nur die strikte Einhaltung der Projekt Vorgehensweise erlaubt eine kontrollierbare Delivery Qualität bei hohem Einsatz von externen Business Partnern.



Qualitätsmangement in Panasonic IT

As-Is Situation QA topics for this year Mid term plan Goal FY2012

CMMI

QA Officer

PMO

Architecture

Team

CMMI

QA Officer

PMO

Architecture

Team

Demand

Management

Risk

Manag

emen

t

QA OfficerProactively addressing Quality issues and continuously working for increased Quality in running systemsProject Management Office (PMO)Ensure high Project Management Quality from CISC-EU by standard Methodology, Tools, Reporting and conducting Phase Gate reviews

Architecture TeamPlan and design the system landscape of CISC-EU with view of the Total - stop sub-optimization in order

to achieve high Quality and low Cost Study CMMI methodology to measure and Improve CISC-EU management capability

Demand ManagementMonitor peaks and conflicts in resource demand. Support program/project rescheduling and solving of resource conflicts; Monitor resource utilization and allocation; Forecast skill needs and avoid shortages;

Risk ManagementSet-up working processes to pro-actively address risks in project and operation area taking countermeasures to remove, transfer or minimize the identified risksImplement CMMI methodology Achieve Level 3

Portfolio ManagementPrioritization of projects and alignment of sub-projects to general business objectives (e.g. Change requests entered by the Process Sponsors) Interdependencies of Cross-project resources/budgetsKnowledge ManagementCapture Knowledge and “lessons learnt”developed in the projects and ensure transfer within the organizationImplement CMMI methodology Achieve Level 5

CMMI PMO

Demand

Manag

ement

ArchitectureTeam

Risk

Management

Continuous

Improvem

ent

PortfolioManagement

Knowled

ge

Manag

emen

t

QA Officer


IT Innovation Case



There is no Management Innovation without IT Innovation…

May think that Retailers:

Make huge margins

Don’t display the whole product line

Order too late and little

Finance their inventory with manufacturer cash

May think that Manufacturers:

Sell to anyone at a lower priceTry to push the whole product line

Ship late and short

Don’t advertise enough

Manufacturers Retailers

ConsumersConsumers

Decision maker in the market to buy products.

How many will you buy this month?

How much will you discount?

I think I am the one who pays finally.



Manufacturers Retailers

ConsumersConsumers

DemandingSophisticatedPrice Sensitive

Sell-outCreation

Secure AvailabilitySecure Availability

Share Consumer Feedback, POS, and Forecast

Share Consumer Feedback, POS, and Forecast

Maximize Collaboration Effectiveness(Brand, Advertisement, etc.)

Maximize Collaboration Effectiveness(Brand, Advertisement, etc.)

•Mass Media •Promotion•Flyer•Customer Relation Mgmt., etc.

IT Value kann zu Produkt Value werden



IT Value kann zu Produkt Value werden

SAP APOCPFR

EliminateSales Loss

ReduceOrdering Opt.

ReduceStock Level

ImproveCash Flow

Maximize Resource for

Sell-out

DevelopStrong

Products

Maximize Sales

Panasonic Retailer

Regular Models

6models

+9 15models

Sales (in Bil.Y)

+869%

0.16

1.43

Admin. Work

-79%28 hrs (/mth)

6 hrs

Stock Shortage

Panasonic

2％

Others (Average)

10％

Stock

‐60days90

days30

days


Fazit



Fazit

IT Management(Kapazität) WachstumKosten

Delivery by: Outsourcing / Out tasking to Business Partner

Panasonic Business

-

+

+ ++ +Qualität IT Innovation

Durch konsequentes Outsourcing / Out tasking und eine erst damit möglich werdende Fokussierung der IT Management Kapazitäten, gelingt es Panasonic das Spannungsfeld zwischen Qualität – Wachstum – Kosten und Innovation zu managen.

THANK YOUFOR YOUR ATTENTION.

© 2010 Panasonic Europe Ltd. / All rights reserved

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CISC EU - · PDF fileCISC‐EU Corporate Information Systems Company Europe IT Management im Spannungsfeld zwischen Wachstum, Qualität, Innovation und Kostendruck