CKM - KM Module 6

8/11/2019 CKM - KM Module 6

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Module 6


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Module Overview

Knowledge creation process

Knowledge management techniques

Knowledge management creation systems and

tools Organizational knowledge management

architecture and implementation strategies

Building the knowledge corporation Implementing knowledge management in

organization

2Pavithra S, REVA ITM,MBA Dept


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Organization knowledge consists

Know where


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Knowledge creation process

1 Knowledge Creation

2 Knowledge Acquisition/capture

3 Knowledge Organization

4 Knowledge Sharing

5 Knowledge Renewal



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Knowledge Creation

Initial

Knowledge

A job is performed by

a teamOutcome is realized

Outcome is

compared to action

New knowledge to be

reused by the team

for next job

Knowledge is

captured and coded

usable by others

New experience

and/or knowledge is

obtained



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Knowledge Acquisition/Capture

Knowledge acquisition is a process by which

the experts thoughts and experiences are

captured.

The capture of knowledge can be

accomplished in many ways and no single way

is best



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Knowledge capture techniques On site observation-process of observing, interpreting and recording

an experts problem solving behavior while it takes place

Brain storming-unstructured approach to generating ideas about a

problem

Electronic brainstorming-computer aided approach

Protocol analysis-a diagnostic process

Repertory grid-establishing own model

Delphi method-a series of questionnaires are used

Nominal group technique-idea writing technique, structured method

Concept mapping-it is a network of concepts that consists of nodes

and links e.g. WebPages

Node-concept

Link-relationships

black boarding-each expert has an equal chance to contribute to the

solution via the blackboard



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Knowledge organization

Knowledge organization refers to the design anddevelopment of knowledge repositories.

Ensure easier retrieval, creation and sharing of

knowledge. It includes

Indexing: keywords

Abstracting: conceptual/concrete

Cataloguing: sorting/classification

Records management

Bililography



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Knowledge sharing

Knowledge unless effectively shared and acted

upon, does not possess value for an

individual/org.

The desire to collaborate through knowledge

sharing and reuse has arisen within the work

community



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Knowledge Renewal

The processes used to create, communicate

and apply knowledge results in the generation

of new knowledge and resultant expansion of

the org knowledge base.

It is a cyclic process transforms data into

information, converted into knowledge whose

application creates new data and informationthereby repeating the cycle.



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Nonaka's model of knowledge creation and

transformation


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Knowledge management architecture

Knowledge architecture can be regarded as a

prerequisite to knowledge sharing.

The infrastructure can be viewed as a

combination of people, content, and

technology.

These components are inseparable and

interdependent.



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KM architecture characteristics

Available

Accurate in retrieval

Effective Accessible



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On site observation

Brainstorming

The Delphi method Decision tree

Nominal group technique

Concept mapping Black boarding



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On site observation: it gives live exposure to theengineer through participant observation whileworking at the site

Brains storming: unstructured approach to generate

ideas about a problem for creative solution. The Delphi method: it is a survey of experts

Series of questionnaires are used to solve difficultproblems

After receiving the questionnaires replies are sent to allmembers for their feedback and generally used fordemand forecast, project market and to identify the futureproblem



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Decisiontree: it is agraphic toolused to

evaluate eachalternativesolution inthe decision

making



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Conceptmapping:it is agraph tooland helpsindesigningcomplexstructuresto designlargewebsites



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Nominal group technique: the panel of

experts becomes nominal group whose

meeting are structured in order to pool

individual judgements.

Black boarding: bringing a group of experts

together in a large room with a large

blackboard and experts work together to solvethe problem



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Knowledge management systems

A system for managing , organizing and

disseminating knowledge in all of its forms

within an organization.



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KM systems, techniques and tools The development of knowledge based

systems involves the management of adiversity of knowledge sources,computing resources, and systemusersoften geographically distributed

The world wide web (WWW) is adistributed hypermedia systemavailable internationally through theinternet.

It provides general purpose client

server technologywhich supportsinteraction through documents withembedded graphic user interfaces.



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KM systems, techniques and tools Advancements in mathematics,

neurosciences have contributed toimproved electromechanicalmachines that have aided the experts

The widespread availability andacceptance of computers during the

past 3 decades have brought morehighly evolved systems for building,obtaining, storing and representingknowledge.

KMS supports org functions while

addressing the needs of theindividual within a purposefulbackground of the departments ordivisions



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Documents

CKM - KM Module 6