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RESUMÉ
Claire Ann Abellana Al Maktoum Road, Deira, Dubai
056-9721879
Career Objective: : To be able to work in a highly dynamic organization that provides equal opportunities to
employees and promotes professional growth while maximizing skills and strengths to help achieve company
goals.
Work Experience
Admin Executive cum Sales Team Support
Al Yousuf Motors- Yamaha Marine Division (Dubai)
Oct 2013- till present
Performed administrative and secretarial support functions for the Product
Manager, Marine Division Sales Team and occasionally for the Bikes & Marine
Gen. Manager:
Preparation of the following monthly reports: Sales Report w/ GP for
submission to Product Manager, Commissioning & Free Service Report to
Workshop General Manager, Sold Extended Warranty Report to Accounts
Manager & Warranty Service Provider
Registration of all sold Outboard Engines with Manufacturer’s website to
activate product warranty to meet Workshop’s claim submission
requirement
Assists Team Leaders during events related to promotional activities such
as distribution of marketing materials to other showrooms, sending SMS
invitation to contacts, preparation of budget, and loading/unloading of
units for display or for demo use.
Liaise with other departments: HR, Accounts, Insurance, Finance, Central
Purchase Dept, Workshops, Showrooms, Spare parts and external parties; to
coordinate activities, exchange information, and resolve issues and concerns
and to ensure timely implementation of objectives.
Customer Care
Attends to customer Inquiries, provides assistance and /or routes to
concerned department(showroom/workshop/Spare parts)
Registers customer complaints in the system (Vocalcom) to generate ticket
no., escalates to concerned department/personnel, get solution within the
required time -frame and follow-up to get customer’s satisfaction feedback,
this serves as basis in generating customer satisfaction report for submission
to Customer Relations and Quality Manager.
Career Highlight: Over 8 years of
Administrative Experience with
knowledge in Accounts
AREAS OF EXPERTISE
Office Administration
Data management
MS Office
Customer Service
Diary management
Filing/Archive
ADMINISTRATIVE ABILITIES
Maintaining an electronic and
hard copy filing system
Provides training and
orientation to new staffs
Comprehensive knowledge of
MS Word, Excel and Outlook
Schedules meetings and
prepares agendas
Creates and Sends Memo for
use and compliance within the
Department
Effective organization skills
PERSONAL ABILITIES
Attention to detail
Punctual and reliable
Can work without supervision
Ability to cope and work well
under pressure
Able to work as part of a team
Ability to multitask and manage
RESUMÉ
.
Education
BS Accountancy
University of Mindanao
Davao City, Philippines
Philippine CPA License Holder
Issued by: Philippine Regulations
Commission
Since: June2012 (under renewal)
Technical Skills
MS Office 2007/2010
Kerridge
Oracle/ERP
Personal Details
Visa Status: Resident Visa
Nationality: Filipino
Passport: EC2786252
Languages: English, Filipino
Admin Assistant cum Logistics Coordinator
Claims and Procurement Dept/ Import & Logistics Dept.
Al Ghandi Auto (Dubai)
Dealer of GMC & Chevrolet Vehicles
March 2006-May 2011
Claims/Procurement Job Summary: Carried a diverse range of Administrative
functions that provide support to Procurement, Logistics, Sales and HR
Departments:
Created vehicle specifications guide for the sales team and for use by all showrooms, Entered vehicle orders thru Order Workbench (online ordering system for GM dealers), Tracked Status of orders from time to time to update showroom especially reserved orders.
Generated Sales, Shipment and Order Report from Kerridge (Office Software use mostly by auto companies) to prepare and submit Management Weekly report to Group Manager
Prepared Stock Inventory Status Summary Report to update management regarding changes/movement in stocks during a given period.
Prepared sales documents and checked their accuracy for monthly submission against incentive claims from General Motors
Calculated amount to be requested for credit against incentive claim from General Motors
Prepared local purchase order for immediate purchase of vehicle/s not available in stock (from other GM dealers) after confirmation of availability with the inventory and warehouse manager, based on urgent requirement from the sales team
Took-over fleet job responsibilities in the absence of the Fleet Administrator, such as the preparation of vehicle costing sheet among others, for submission to Fleet Manager before approval from Sales and Marketing Director
Coordinated with GM MEDC office to inquire on and to settle discrepancies of orders in placed status.
Liaised with different departments and external parties to coordinate activities, exchange information, and resolve issues and concerns and to ensure timely implementation of objectives
RESUMÉ
Logistics Job Summary:
Tracked shipment with shipping agencies upon receipt of shipping advise for the estimated time of arrival and the corresponding shipment charges and to update our Shipment status report .
Prepared necessary documents required to clear the goods in port
Calculated total duties payable to customs against cleared consignments
Sent payment request on port charges and custom duties to Accounts Department against outstanding balances.
Liaised with Dubai Port personnel on reconciliation of custom duties invoice discrepancies
Assisted the sales team by providing them relevant information about the vehicles reserved for their customers
Prepared import declaration, LPO for port charges, export documentation, custom duty and shipping charges cheque request, order confirmation request, and letter of credit application
Transferred-out vehicles (thru system) directly from port to PDI (pre-delivery inspection)
Coordinated with Central Parts Department and Retail Sales (New Vehicles) from time to time regarding freight and document availability against their incoming goods.
Maintained the order and shipment records especially confidential files
pertaining to Logistics Department as well as disposal of office supplies
Trainings
Customer Care- Ticketing System (Vocalcom) Al Yousuf Motors LLC (Head
Office
Customer Service/Technical Support Training Concentrix Philippines Davao City, Philippines
Kerridge Training Al Ghandi Auto
General Motors Workbench Training Dubai Men’s College
General Motors’ Customer Relations Management- Customer Service Training Dusit Thani Hotel (Dubai) E-Clearance Training Dubai Port & Customs Authority
RESUMÉ
Department Store Cashier (Wholesale/Retail)
New City Commercial Center- Main
Davao City, Philippines
July 2004-July 2005
Job Summary:
Assisted customer regarding product/item inquiry whenever the sales person is not around.
Punched item code in the POS to check accuracy of price and item description before payment is
accepted.
Upon payment of Customer, ensured cash received is enough and or exact, handed change and
issued receipt to complete customer transaction, ensured the sufficiency of cash change in the
drawer
Checked entitlement of discounts by certain cardholders relative to the item purchased , to ensure
appropriate discount will be provided thru use of reward card
Conducted cash count upon remittance of total cash accountability to the head cashier after closing
the POS ensuring that cash remittance and transaction log balances, with document discrepancies
settled
Involved in training of new cashiers
Office Assistant
Betty Estipona-Abellana Insurance Services
Davao City, Philippines
April 2003-June 2004
Job Summary:
Provided assistance to clients’ inquiries
Prepared correspondence and tracking of changes from handwritten to machine dictation
Filled up insurance policy forms thru electronic type writer according to client’s details
Processed vehicle registration, driver’s license application and/or renewal with Land Transportation Office
Maintained office documents and files
Looked after the day-to-day needs of the office to ensure they are being met
