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Overview
Industrial Relations Solutions
Capital in Africa
Account Management
Systems, Processes & Controls
Recruitment
Hospitality
Projects
National Contacts
International Contacts
CONTENTS
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COG OverviewThe company was founded in 1985, employs over 30 000 people on any one day and generates more than 70 000 payslips every month.
Acquired by Adcorp Holdings Limited in 2007, COG has remained independent and kept its unique DNA, culture and style. The reason being that Capital’s non-corporate style and entrepreneurial flair has been one of the cornerstones of its success, allowing it to adapt to the daily challenges in our dynamic country, where clients changing needs are driven by restrictive labour legislation, global economics and a tough Industrial Relations environment.
Our management teams have significant experience in other industries including (but not limited to) manufacturing, warehousing, IT, projects, operations, administration, strategy to name a few. We are tapping into this diversity to develop some exciting solutions that we believe can be implemented within the client at site level.
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From HR, IR, to fully outsourced solutions, including merchandising, cleaning and other related solutions, we believe our success is based on our flexibility, innovativeness, our client centric approach, HR practices and business processes. This success has also uniquely positioned us to provide dynamic HR solutions to all our multinational clients working in South Africa, the rest of Africa and the UK.
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• A few of our key differentiations are:
• Industry understanding and focus
• Extensive and easily retrievable database of employees
• Full spectrum of skills development solutions
• Our systems and processes - particularly our payroll accuracy and our unique web enabled time control solutions
• A variety of solutions that improve control, improve productivity and reduce costs
• Strong site management
• Strong customer partnerships
• Continual investment in empowering and up skilling all key staff
• Proactivity and effective communication with clients
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Challenges in AfricaCompanies are having to deal with increasingly complicated labour issues (including disputes and litigation) in an ever changing and often volatile industrial relations environment.
Add to this South Africa’s ‘employee centred’ labour legislation, and every business has Industrial Relations challenges that either severely stretch, or are even sometimes beyond, their current structures or abilities.
The consequence is a negative impact on employee morale, productivity and ultimately a company’s bottom line.
This is where Capital IR Solutions (CIRS) comes in.
We have the expertise and over 28 years of experience in these matters and are consequently able to provide solutions that mitigate a company’s IR risk through various interventions.
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CIRS is the independent division of the Capital Outsourcing Group that specializes in Industrial and Employee relations, providing a consultancy service which assists companies in resolving IR and other employee related issues.
The services we offer include, but are not limited to, the following:
• Disciplinary hearings and counselling
• Performance management counselling
• Trade Union and wage negotiations
• Workplace conflict including strikes
• Restructuring of businesses, retrenchments and changes to the terms and conditions of employment
• Dispute handling and advice on legislation
For further information please contact:Paul Gericke on 083 459 8522 or [email protected]
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Capital in AfricaVenturing out of South Africa, we established ourselves in Angola in 1998 and found our niche when realising that companies who were successful (when venturing into darkest Africa) were only successful if they maintained their focus on their core business.
On arriving in the new country, a company did not have the luxury of time to get to understand its labour laws, tax laws, health & safety laws, procurement rules and regulations and all HR related requirements, and so this is where we came in. We have experience (and scars to prove it) allowing us to partner with these companies, ensuring that their African experience is a less traumatic affair.
Operating in most industries, including Oil & Gas, Mining & Construction, Power Generation Production & Logistics, we have gathered significant experience in EPCM (Engineering Procurement Construction & Maintenance) solutions and are consequently able to cater for all your HR related requirements, whatever and where ever they may be in Africa.
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A brief example of our solution includes us understanding & facilitating the following;
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• Rules of engagement for the country in question
• All legislation requirements and subsequent statutory registrations (incl. social security & tax registration, bank accounts etc.)
• Negotiations between local communities / government / unions / company
• Drafting of the PLA with all stakeholders interests addressed
• Recruitment & Selection (setup of local and foreign database-including ex-pats / Philipino’s / Thai’s / Indians etc. (criminal checks where possible)
• Provision of highly skilled staff. White collar staff, artisans, semi skilled staff & unskilled blue collar staff, drafting & standardization of employment contracts
• Logistics (Visa, Flights, Turnkey camp solutions & redeployment tented camps, remote site catering & camp services, construction of conventional & pre fabricated camps, camp operations & maintenance, communications - voice & IT
• Procurement & transport
• Site security
• Medicals
• Salary & wage payments
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Account ManagementThis will vary depending on client requirements, so the structure below is a guideline;
Strategic InterfaceGroup CEO and Managing ExecutiveThey will get to understand the clients long term strategic objectives and are responsible for making the necessary investment to redefine the service to meet these requirements.
General ManagersThe GMs are all responsible for their regions ensuring that the appropriate people are allocated to the account, setting up the sites as per the SLA, identifying and rolling out improvement initiatives and they are ultimately responsible for the health of the relationships with each site in their region.
Regional Operations ManagersThe regional operations manager ensure that all AOM’s and site supervisors perform. They are responsible for their development and scrutinize the KPI’s. They also assist with IR issues. They ensure that there is continuation when site supervisors are on leave.
Area Operations ManagerResponsible for all the commercial aspects (e.g. rates, registration of grades and a single point of contract). They track service levels and performance and assist site supervisors. On small sites (perhaps Head Office) the AOM will provide the operations support. They ensure consistency across sites.
Site ManagersDepending on the numbers on site, full time site managers will be appointed to sites. If the site does not have enough staff or complexity to warrant a permanent site manager, then a roaming supervisor / manager will be allocated to the site.
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The site managers role is to:
• Liaise with the clients operations staff to obtain manpower forecasts etc.
• Receive daily requirements - supply only through requisition
• Ensure staff have the appropriate PPE
• Monitor clockings and time keeping
• Produce the timesheet
• Handle any disciplinary issue
• Monitor individuals performance
• Handle wage queries
• Address all employee issues
• Assess our performance vs requirements of the SLA
The site supervisor receives operational and administrative support from the regional office. Site supervisors are key to our operations and are carefully selected, have line operation experience and receive extensive training.
They have access to our system via the internet which allows them to process any query via the web, view historical time sheets and pay slips and view employees details.
AuditsWe also propose a regular audit on every site, to ensure that we are providing the service that we have agreed upon in the SLA. We also propose a workplace forum chaired by our account manager (independent of operations) where grievances can be tabled and any issues resolved before they become problems.
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Systems, Processes & ControlsCapital has developed a unique time keeping and time management system, which is extremely robust and accurate, resulting in an industry leading payroll accuracy.
A key feature is that is it web enabled. Time sheets are captured on-line and clients authorise time sheets on line.
The benefits to the client are:
• This process validates all information captured which enhances the accuracy
• Once authorised, the client obtains an immediate pro-forma invoice total and allows for the capture of purchase orders which simplifies the remainder of the payment cycle
• The clients line management can manage their labour costs daily
• Accounts can accrue the right labour charge in the week that the cost is incurred
• Less hassle and incur less cost in administering our contract
• Our employees (temps) are not distracted by wage queries
By being web enabled, our site supervisors can view employee information, call up old pay slips, time sheets and invoices and thereby respond to and resolve most queries independently on site.
Sites on the system can drill down to extract information and activity per employee and Group HR is provided with a monthly report of the group activity.
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Reports will assist our clients management teams to make more informed and quicker decisions, allowing for greater effectiveness on site.
ReportingWe will provide the information we have in our system in simple meaningful reports in accordance to the clients requirements.
Our standard clients monthly reports typically contain:
• By division
• By plant
• By department
• Total hours
• Normal time hours
• Overtime hours
• Total heads
• Effective heads (total hours / hours available in period)
• Total cost
Clients can drill down to extract information per employee. These reports can be manipulated to the preferred format and are available via a secure login on the web. The employment equity is a standard payroll report.
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RecruitingWe recruit staff with the minimum of a matric. Unfortunately a matric certificate does not mean that a candidate can read and write in English or do basic math. Consequently for all new employees we now use NQF 2 assessments to confirm numeracy and literacy competency. Our other challenge is the educational standard of an existing pool of employees deployed on a site, and to address this we have numerous training interventions.
Our recruitment process is as follows:• Receive order from authorized person
• Search database for people that have worked in the position before and simultaneously search Job Portals and run adverts in the relevant media, to ensure we find the best talent
• Candidates Ranking Criteria: - Minimum education - Rating (via our system) - Experience - Licenses valid - Inductions and medicals valid
• Screening: - Verification of qualifications - Verification of licenses - Criminal record check - Reference checks
• Further testing: - Position specific tests (normally the higher level)
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Permanent Recruitment Capital provides this service to their clients and with several partnerships in the Adcorp Group, have access to a database of over 600, 000 Cvs. Many of our placements are from temps to perm, which is where a client will take on a temp that they have had through us over a period of time, and now know the candidates capabilities and motivational and organizational fit.
Retention & Performance ManagementWhilst a focus on quality recruitment is extremely important, retaining talent is also important. Consequently we have recently implemented a tool that will allow us to retain the best talent.
Core to this is our basic appraisal system, ranking the temps performance from 1-4. When we are instructed to demobilize due to a downturn, we rank the employees according to the rating and other criteria such as educational criteria and demobilize on this basis. When we remobilize we use the rating system to ensure the best performers return.
With our unique payroll we are able to pay employees in multiple grades during a pay cycle. Hence a scarce skill person (e.g. high reach forklift operator) could be redeployed to say a picker position during a downturn so that this skill is not lost.
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HospitalityCapital Outsourcing Group has provided staffing solutions to the Hospitality Industry since 1997. Our client list boasts top international resorts, hotels, gaming resorts and food service companies.
Our consultants and operations staff have a thorough understanding of the industry and specialise in meeting the varied recruitment and operations needs of the hospitality industry. Our highly skilled shift-planning, discipline and performance appraisals will ensure the smooth running of your banqueting, housekeeping, kitchen, bar, concierge or gaming floor requirements.
Our national footprint enables us to service all your national and regional requirements.
ExperienceWe have recruited and placed over 4000 staff for the gaming industry and currently employ over 2100 staff within major food-services companies, resorts, hotels and hospitals throughout Southern Africa.
SolutionsContract Staffing, Outsourced solutions, Recruitment, Mass recruitment Training and Development.
Contract StaffChefs (all grades), Food & beverage managers, Catering supervisors, Waitrons, Bartenders, Hostesses, Front desk personnel, Housekeepers, Stewards, Porters, Drivers, Croupiers, Keymen, Slot technicians, Gaming staff and many others.
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Hospitality Training We offer Customer Service Training to all our Hospitality sites.The course is mainly for our waitrons, barmen and front desk staff. The objectives of the training program. • Understand the benefits of superior customer service• Understand the consequences of bad customer service• Explain the concept of customer as a source of revenue for the business, and therefore as a source of salaries• Identify your customers and treat internal customers appropriately• Explain the impact on the organization and on oneself of losing regular customer business.• Understand the importance of a customer• Understand the standard of customer service and what customers expect• Identify habits that irritate customers and how to avoid them• Portray positive image when dealing with customers• Interact effectively with customers
What does the training program cover?• Health Hygiene and Professional Appearance • Customer Service • The Standard of Customer Service • Good Image towards Customers • Interacting with customers • Interpersonal Skills • Develop Efficient and Organised Work Habits
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ProjectsCapital Outsourcing Group has been providing staffing solutions for projects across the African continent since 1985.
Our project division focuses on shutdowns, mining, construction and major installations in a variety of countries and industries.
Our extensive and up-to-date database includes a wide range of project staff from unskilled, semi-skilled and artisans right through to Engineer level.
SolutionsContract StaffOur team of Industry professionals come from a technical background, moreover sourcing of staff is supported by a very extensive and up-to-datedatabase.
ManagementThis service has grown out of a need for large clients to get access to better candidates and service at better rates than most of the competition. We have an extensive team and active database that includes General and Financial Management, Project Managers, Designers, Draughtsmen, Quality Surveyors, Site Managers and Supervisors.
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ArtisansWe guarantee the employ of fully qualified and skilled artisans. All have recognised apprenticeship papers and proof of appropriate experience. Our selection process ensures that artisans are rigorously assessed. All work records, experience and job skills are verified. Clients only receive top-notch personnel.
Foreign ArtisansLocal skills may be supplemented by teams of foreign artisans, sourced from Thailand, the Phillippines and India. This process is managed from inception by Capital. Skills are thoroughly assessed in their own countries, to client standards, and foreign artisans are then brought over as teams. We will alsohandle the relevant ancillary details, including; visas, travel,accommodation, meet and greet etc.
Payroll ServicesWe provide payroll services to major projects and sites and have a history of being able to service all contractors on site.
Contact : Tel: 011 608 5444 | Fax: 011 477 2025Website: www.cog.co.za
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THE EMAIL ADDRESSES ON THIS PAGE ARE CLICKABLE
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Gauteng
Isando T: 011-281-9000F: 086-679-3270E: [email protected]
Projects T: 011-608-5444F: 086-245-9412E: [email protected]
Eastern Cape
Port ElizabethT: 041-398-7800F: 041-374-9943E: [email protected]
East LondonT: 043-735-1651/2F: 043-735-1653E: [email protected]
Mpumalanga
NelspruitT: 013-752-5673F: 013-753-2843E: [email protected]
North West
RustenburgT: 014-592-0860F: 014-592-6903E: [email protected]
Limpopo
PolokwaneT: 015-297-4910F: 015-297-4919E: [email protected]
Kwazulu-Natal
Head Office (Hampden)T: 031-362-8300F: 031-312-2184E: [email protected]
Durban (Poplar)T: 031-362-8000F: 031-312-5758E: [email protected]
Pietermaritzburg T: 033-897-5900F: 033-394-1683E: [email protected]
Richards BayT: 035-901-7730F: 035-789-8271E: [email protected]
Western Cape
Cape Town OnshoreT: 021-910-6200F: 021-919-5414E: [email protected]
Offshore Oil and GasT: 021-910-6200F: 021-919-5421E: [email protected]
Mossel BayT: 044-606-4079F: 086-743-2693E: [email protected]
Free State
BloemfonteinT: 051-447-3552F: 086-679-5520E: [email protected]
SOUTH AFRICA
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Angola
E: M: +27 82 599 1387 (SA)M: +244 922 656 218 (Angola)
MalawiJames Du Plooy
E: [email protected]: +265 991 480 611M: +27 83 271 6139
GhanaKevin Adendorff
E: [email protected]: +27 82 599 1387 (SA)M: +244 922 656 218 (Angola)
DRC
E: T: M:
Mauritius
E: T: M:
Zambia
E: T: M:
South AfricaMike Milne
E: [email protected]: +27 21 910 6200M: +27 82 891 8019
MozambiqueKevin Gesseau
E: [email protected]: +258 25 222 024 (Tete)T: +258 21 415 436 (Maputo)M: +27 83 605 5862 (SA)
Sudan (North & South)James Du Plooy
E: [email protected]: +249 901 342 819 (North Sudan)T: +211 954 176 630 (South Sudan)M: +27 83 271 6139 (SA)
UgandaJames Du Plooy
E: [email protected]: +25 678 148 4388M: +27 83 271 6139 (SA)
DubaiJames Du Plooy
E: [email protected]: +25 678 148 4388M: +27 83 271 6139 (SA)
NamibiaPaul Visser
E: [email protected]: +27 82 450 7113M: +264 81 642 6446
United KingdomAndrew Moxey
E: [email protected]: +44 (0) 844 873 2228M: +44 (0) 754 542 8389
THE EMAIL ADDRESSES ON THIS PAGE ARE CLICKABLE
E: T: M:
Liberia
Andrew Da [email protected]+27 11 447 2893+27 82 882 9759 (SA)
Andre de Waal
[email protected]+27 11 447 2893+27 82 882 9759 (SA)
Andre de Waal
[email protected]+27 11 447 2893+27 82 882 9759 (SA)
Andre de Waal
[email protected]+27 11 447 2893+27 82 882 9759 (SA)
Andre de Waal
