"

CONG TY CO PHAN H~ TANGVIEN THONG CMC

CONG HoA XA HOI CHU NGHiA VIET NAM. . .Doc Hip - Ttl' do - Hanh phuc

S6:4JO.12018/CMCTELV/v: Bao cao dinli kY chat iU911g

dicn v~ viin thongHa N9i, ngay 19 thong 10 nam 2018

BAo cAo DINH KY CHAT LUONG DICH VU VlEN THONG. ...Ten dich vu: Dich vu truy nhap Internet bang rong c6 dinh mat d~t sir dung cong

nghe Modem cap truyen hinh ( goi t~t la dich vu truy nhap Internet cap truyen hinh)Quy III nam 2018

Kinh giri: C\lCViSn thong

1. Doanh nghiep: Cong ty c8 ph§n ha t§ng vi~n thong CMC (CMC Telecom)Dia chi: T~ng 11, Toa nha CMC, ph6 Duy Tan, Phuong Dich Vong Hau, QuanC~u Giay, Thanh ph6 Ha NQiDi~n thoai: 043 767 4688Fax: 043 767 4686

2. Dan vi d~u moi v@ quan Iy ch~t luong cua doanh nghiep:Ten dan vi: Ban Quan 1ychat hrongDia chi: T~ng 11, Toa nha CMC, pho Duy Tan, Phuong Dich Vong Hau, QuanCau Gi~y, Thanh ph6 Ha NQiDi~n thoai: 04.71090108

3. S6 tinh, thanh ph6 true thuoc Trung uong rna doanh nghiep co cung c~p dichvu vien thong: 4

4. T6ng s6 khach hang (thue bao) tinh dSn hSt quy bao cao: 5.545 thue bao

No'inh~n: CONG TY CO PHAN H~ TANG VIEN THONG CMCNhu tren;

Luu VP;

BAN CHi TIEU cHAT LUQNGDJCH Vl) TRUY NH~P INTERNET BANG RONG CO BJNH M~ T BAT sir Dl)NG CONG NGH~ MODEM cAp TRUYEN HiNH

Quy: III nam 2018(Kem thea Bao cao dinli kY chdt luang dicn v~ viln thong s64~bNgay 19 thang 10 nam 2018 cua " Cong ty C6 phan Ha tang ViSn thong CMC ")

Ten chi tieuDo kha Tho; gian thi~t I~p dich VI} Khi~u nai H6i amdl}~g cua ThOi gi,an ~ii~ phl,lCf----:;---,-----------l cua khach khi~u nai

A kA A' Co s~n Chua co dU'Ong day ,dich vu mat et nor hang ve cua khachduong thue bao chfit IU'O',ng hanz

day thue No,i Th] ~djch vubao thanh, th] lang, xli

xli

Dich vI} h6 trQ' khach hang

thanh,NQi

12

5

8

10

Thilang, xli

xli

HU'(Yngdi

Tho; giancung cfip dich

vI} h6 trQ'khach hangbang nhan

cong qua di~ntho~i

HU'(Yngv~

34.5%

Ty I~ (%) cUQcgQit6i dich vI}h6 trQ'khach hang chi~mmach thanh cong,gili yeu cAu k~t n&id~n di~n tho~i vienva nh~n dU'Q'ctinhi~u tra loi ciladi~n tholl'i vien

trong vong 60 giay

11 VTC- H6 Chi Minh 22.6% 29.2%12 NETNAM- H6 Chi Minh 0.0% 12.9%13 VIETTEL- H6 Chi Minh 19.8% 34.9%14 QTSC- H6 Chi Minh 0.1% 1.3%15 FPT - H6 Chi Minh 3.6% 7.8%16 VINAGAME- H6 Chi Minh 6.5% 33.1%17 VNIX- H6 Chi Minh 7.2% 31.4%18 SCTV - H6 Chi Minh 26.3% 32.3%19 SPT- H6 Chi Minh 7.8% 16.1%20 GARENA- H6 Chi Minh 27.1% 32.3%21 VDC- Hili Phong 24.9% 27.8%22 VED- Hili Phong 12.7% 14.4%

CONG TY CO PHAN IL). TANG VIEN THONG CMC