CSR Report 2008 - ms-ins.com · CSR Report 2008 三井住友海上 ... Company, Limited., Mitsui Sumitomo MetLife Insurance Co., Ltd. ... environment through project for revival of

09150　　6,000　　2008.11　　（新）　62

CSR Report 2008

三井住友海上グループホールディングスはチーム・マイナス6％に参加しています。

Progress toward enhancement of corporate quality

Mitsui Sumitomo Insurance Group Holdings participates in the ‘Team Minus 6%’ project, a national campaign

led by the Japanese government to prevent global warming.

Profile of MSIG

On April 1, 2008, the Mitsui Sumitomo Insurance Group (MSIG) established a holding company for an even more dynamic development and practice of business in its five major fields (domestic non-life insurance, life insurance, overseas business, financial services, and risk-related business) as well as a heightening of synergistic effects to induce a maximum demonstration of the Group’s total power.

All members of our Group are working to improve levels of quality in contact with our customers so that we can continue to be a corporate group which they truly need. Such improvement is, indeed, at the very foundation of our CSR-oriented management. And as a member of society, we are pursuing activities for making society as a whole more fulfilling and sustainable through a Group-wide effort.

This report introduces the basics of our CSR approaches as a holding company along with a description of specific activities at Mitsui Sumitomo Insurance Company, Limited. (MSI) and certain other members of the Group. This information is presented in accordance with the sequence of themes noted below.

The occasions of selling insurance policies and paying claims are points of contact with customers of the utmost importance. We attach top priority to both the reform of work schemes and systems and the development of human resources* to see that customers are provided with a correct understanding of and are fully satisfied with our handling on these occasions.* For the English term “human resources”, MSIG uses Japanese characters literally meaning “human treasures” instead of the

usual ones meaning “human material” to underscore its dedication to prizing each and every employee.

It goes without saying that action to protect the global environment, and particularly to prevent climate change caused by global warming is an urgent task for the whole world in common. It may also be noted that non-life insurance is an industry whose business is one of the most susceptible to the influence of climate change and other problems.

Corporations doing business on a global scale including MSIG are being called upon to shoulder part of the responsibility for resolution of these problems along with national and local governments, the United Nations, and other public institutions. Furthermore, insurance and financial service providers have the responsibility not only to offer society solutions in preparation for losses accompanying natural disasters and other occurrences but also to encourage environment-friendly action by customers and business partners through their products and services, and to do their part to halt the worsening of environmental problems.

In Japan automobile accidents are steadily decreasing in terms of the number of occurrences and the number of dead and injured, but the number of people left with injuries by them still tops one million per year. Automobile accidents do tremendous damage; besides the material and emotional toll they take on the offenders, victims, and those around them, they can also spell the loss of credibility for corporations whose personnel are involved in them.

At MSIG, we see it as our mission to bring security and safety to people and businesses around the world, and make a lasting contribution to the enrichment of society. For us, the prevention of traffic accidents is therefore an agendum that is very deeply intertwined with our main business.

Because non-life insurance companies can provide the know-how obtained through their business activities (such as supply of automobile insurance products and payment of claims), we believe they are one of the groups best equipped to play the role of preventing traffic accidents.

To the reader —CSR at MSIG—

Improvement of quality in contact with customers

Toward a fulfilling and sustainable society

Mitsui Sumitomo Insurance Company, Limited.

Domestic and overseas subsidiaries

Mitsui Sumitomo Kirameki Life Insurance

Company, Limited.

Mitsui Sumitomo MetLife Insurance Co., Ltd.

Mitsui Direct General Insurance Co., Ltd.

For energetic work by employees supporting qualitative improvement

Qualitative improvement of products and services

For the decrease in traffic accidents

Protection of the global environment

Businesses of MSIG

Structure and profile of MSIG (as of July 1, 2008)

Financial highlights (consolidated)

Life insurance business

Overseas business

Financial services business

Risk-related business

ConsolidatedGroup

management

Financialservicesbusiness

Life insurancebusiness

Overseasbusiness

Risk-relatedbusiness

Domesticnon-life

insurancebusiness

Sumitomo Mitsui Asset Management Company, Limited.MITSUI SUMITOMO INSURANCE Venture Capital Company, Limited. etc.

• MSI’s 3 overseas direct branches and 37 offices

• MSI’s 50 overseas subsidiaries and affiliated companies, including 3 regional holding companies

MITSUI SUMITOMO INSURANCE Care Network Company, Limited.InterRisk Research Institute & Consulting, Inc.American Appraisal Japan Co., Ltd. etc.


Net premiums written¥1,311.3 billion

Mitsui Direct General Insurance Co., Ltd.Net premiums written¥26.4 billion

Mitsui Sumitomo Kirameki Life Insurance Company, Limited.

Total amount of insurance in force¥8,616.4 billion

Mitsui Sumitomo MetLife Insurance Co., Ltd.Total amount of insurance in force¥2,527.8 billion

Domestic non-life insurance business

Mitsui Sumitomo Insurance Group Holdings, Inc.

Head Office 27-2, Shinkawa 2-chome, Chuo-ku, Tokyo 104-8252, Japan Paid-in capital ¥100 billion

Established April 1, 2008 Number of employees 45 *1





Head Office27-2, Shinkawa 2-chome, Chuo-ku, Tokyo 104-8252, Japan

11-1, Kanda Nishiki-cho 3-chome, Chiyoda-ku, Tokyo 101-8458, Japan

3-7, Yaesu 1-chome, Chuo-ku, Tokyo 103-0028, Japan

5-3, Koraku 1-chome, Bunkyo-ku, Tokyo 112-0004, Japan

Established October 21, 1918 August 8, 1996 September 7, 2001 June 3, 1999 *3

Paid-in capital ¥139.6 billion ¥35.5 billion ¥30.8 billion ¥30 billion

Number of employees *2 14,421 743 418 424

Net premiums written

300

600

900

1,200

1,500

20062003

1,379.1

2004

1,407.3

2005

1,464.1 1,492.8

2007

1,541

Net income

20

40

60

80

20062003

77.7

2004

65.7

2005

71.660.7

2007

40

(FY) (FY)0 0

(Yen in billions) (Yen in billions)

(Note 1) As of April 1, 2008 (Note 2) As of March 31, 2008 (Note 3) Established as Bussan Insurance Planning Company, Limited.

Mitsui Sumitomo Insurance Group Holdings, Inc. was established on April 1, 2008 through a sole share transfer, and has not yet closed its books for its first fiscal year. For this reason, the figures for MSIG presented below are actually from the financial statement for MSI, currently its subsidiary. For details, please see our website (http://www.msig.com/en/ir/).

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Editorial policiesThisbookletconsistsofreportsonCSRactivitiesatMSIGinfiscal2007,oneachofseveralthemes.Ourperspectivesoneachthemearepresentedinthesection“Tothereader”onpage1atleft.Withanemphasisonreadability,wereducedthevolumeofinformationinordertomakethisreportmorecompact.Informationnotincludedandmoredetailedinformationcanbefoundonourwebsiteandinvariousotherreports.Theprincipalsofspecificactivities(presentedinP.7-20)areindicatedbytheiconsatthetopofthepage,asfollows.

ThisbookletwaspreparedtoserveasanimportantcommunicationtoolforpresentingatruepictureofMSIG’s

outlookandactivitiestoourcustomers,andtogatherawiderangeofopinionsonhowtomakeusabettercompany.Onourwebsite(attheURLnotedbelow),weareconductingaquestionnaire*onthis2008CSRReport,andwouldliketoaskreaderstogiveustheiropinionsandthoughtsthroughit.Weintendtoreflectthisfeedbackinourfutureapproaches.

*Japaneseonly

MSIGwebsite TheMSIGwebsitepresentsinformationonourapproaches

toprotectionoftheglobalenvironment,supportforsports*,andvariousexamplesofsocialcontribution.Pleasevisitourwebsite.

*Japaneseonly

•MSIGHoldingswebsite,CSRsection URL:http://www.msig.com/en/csr/index.html

Variousotherreports Corporatebrochure*,disclosurereports*,andannualreports (alsoavailableforviewingonourwebsite) *Japaneseonly

Report scope

PeriodFiscal2007(April1,2007toMarch31,2008)*ThereportalsopresentssomeinformationonactivitiesafterApril2008.

Scope of the entityMitsuiSumitomoInsuranceGroup(MitsuiSumitomoInsuranceGroupHoldings,Inc.,MitsuiSumitomoInsuranceCompany,Limited.,MitsuiSumitomoKiramekiLifeInsuranceCompany,Limited.,MitsuiSumitomoMetLifeInsuranceCo.,Ltd.,MitsuiDirectGeneralInsuranceCo.,Ltd.)*Inthisreport,MitsuiSumitomoInsuranceGroupisreferredtoas“MSIG”,andtheMitsuiSumitomoInsuranceas“MSI”.

Publication November2008

Previous publication November2007

Next publication November2009(planned)

Inquiries

CSRSection,CorporatePlanningDepartmentMitsuiSumitomoInsuranceGroupHoldings,Inc.27-2,Shinkawa2-chome,Chuo-ku,Tokyo104-8252,JapanTel:+81332974632Fax:+81332976888Mail:[email protected]

MSI MitsuiSumitomoInsuranceCompany,Limited. (includingoverseasanddomesticsubsidiaries)

KiramekiLife MitsuiSumitomoKiramekiLifeInsurance Company,Limited.

MSIMetLife MitsuiSumitomoMetLifeInsuranceCo.,Ltd.

MitsuiDirect MitsuiDirectGeneralInsuranceCo.,Ltd.

Contents

Tothereader—CSRatMSIG— 1

Contents/Editorialpolicies 2

MessagefromtheChairman 3

MessagefromthePresident 4

MissionStatement,CharteronProfessionalConduct,andNewChallenge10 5

Improvementofqualityincontactwithcustomers

- Qualitativeimprovementofproductsandservices

Whatisneededtoimprovequality 7

- Forenergeticworkbyemployeessupportingqualitativeimprovement

Humanresourcedevelopmentandhighermotivation 9

Supportforsocialcontributionbyemployees 10

Towardafulfillingandsustainablesociety

- Protectionoftheglobalenvironment

Theroletobeplayedthroughinsuranceand financialservices 11

Considerationfortheenvironmentinsalesof insuranceproductsandsupportforclaims 13

Alleviationofenvironmentalburdenaccompanyingbusinessactivities 15

Harmonizationwithlocalcommunitiesandtheinternationalcommunity 17

Eachandeveryemployee,togetherwithfamilies andagents 18

- Forthedecreaseintrafficaccidents

Approachestopreventingtrafficaccidents 19

Third-partyopinion/MSIGcomment 21

ProfileofMSIG 22

�

Practicing initiatives that will

benefit society through insurance

and financial services

At the heart of our management for CSR at MSIG lie our Mission Statement and our Charter on Professional Conduct. The former states our commitment to bringing security and safety to our customers through our insurance and financial products and services, and thereby helping to build a fulfilling society through our business. The latter sets forth the responsibilities we must discharge to our customers, shareholders, and all other stakeholders. In addition, we have the vital mission of making a contribution only we could make to the resolution of various social issues impeding the construction of a fulfilling and sustainable society. I believe we, corporate enterprises must meet social expectations of us.

We have, of course, already engaged in a wide variety of activities to discharge our responsibility to local communities and the international community, which are at the very foundation of our business. Through our main businesses that are deeply involved in our management, for example, we have issued audio product pamphlets and extended technical assistance in the field of non-life insurance to members of the ASEAN. In addition, we have promoted preservation of the global environment through project for revival of tropical forest to regenerate a wildlife sanctuary in Indonesia, and supported volunteer work by our employees. We have placed particular emphasis on reducing the incidence of traffic accidents, which is the theme of a nationwide campaign deployed by all of our agents and employees in common. Besides our “I-Stop” traffic safety campaign (for stopping at intersections as a precaution) being promoted jointly by our employees and agents across the country, I might note the active participation by our employees in the “Autumn Nationwide Traffic Safety Campaign” led

by the insurance agent association.In fiscal 2008, we adopted preservation of the global

environment as a Group-wide agendum, and launched studies to find specific measures in all aspects, including the configuration of our products and services, and concern for the environment in the daily life of our employees. In this connection, we are participating in the Global Compact Board Japan (an executives’ association for promotion of the United Nations Global Compact) and have launched the “Companies and Biodiversity Initiative”. In these and other ways, we are pursuing external publicity and information dissemination through corporate network activities.

Lessening of traffic accidents and preservation of the global environment—both are indispensable for construction of a fulfilling society and tasks of tremendous importance to MSIG’s management. At the same time, they are themes holding good prospects for contribution by MSIG to the solution of social issues through our insurance and financial services. As a first step, I would like to have the “Tsukuru Kawaru (Create and Change) culture” we have been developing since fiscal 2006 take deep root, and prepare a climate enabling each and every employee to think about these issues as his or her own in daily business activities. Building on this basis, I am determined to put initiatives that will really benefit society into practice, one after the other.

Message from the Chairman

Yoshiaki ShinChairman/Chairman of the CSR Committee

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Thus far, MSIG has developed mainly domestic non-life insurance business, and also life insurance, overseas business, financial services, and risk-related business. In April 2008, we established Mitsui Sumitomo Insurance Group Holdings, Inc. in order to bolster our organization for Group-level management. In July, we instated a new setup resting on a parallel array of Mitsui Sumitomo Insurance Company, Limited, Mitsui Sumitomo Kirameki Life Insurance Company, Limited, Mitsui Sumitomo MetLife Insurance Co., Ltd, and Mitsui Direct General Insurance Co., Ltd, under the holding company. In this new arrangement, the holding company will be in general control of the entire Group, leaving the four member companies free to devote their energies to execution of business in their respective domains. We erected this system in our aspiration to be an insurance and financial Group that ranks at the top worldwide and achieves advancement with a competitiveness deriving from corporate quality.

Beginning in fiscal 2006, insurance industry in Japan was faced with revelations about failure to pay legitimate claims for expense insurance, improper refusal to make payment, inappropriate premiums, and other phenomena that seriously hurt its credibility. We at MSIG have done some earnest soul-searching over this situation and taken formidable and far-reaching action to rebuild trust. Sales of insurance products and payments of claims are both critical occasions of contact with our customers. Our employees and agents have made concerted efforts for improvement in the basic procedure of explaining policies to customers in plain language until they fully understand them. This report paints an overall portrait of the diverse approaches we have taken to improve quality

in this procedure.In New Challenge 10, our medium-term management

plan whose terminal year is fiscal 2010, we have posted the practice of CSR-oriented management through enhancement of quality from the customers’ viewpoint, trust, and growth as the basic Group strategy. Grounded in the values behind our Charter on Professional Conduct and other statements, this strategy is a crystallization of our unswerving resolve to take enhancement of quality from the customers’ viewpoint as the starting point of all our activities and link this to an upward spiral of higher trust and growth.

I continually tell all Group employees to make steady efforts while bearing in mind a number of do’s: to never forget their responsibilities as professionals and to take up the challenge of goals with confidence and pride; to prize the views of customers and constantly strive to improve their work; to aim for communication that shows consideration for the standpoint of others and diversity, and to perform jobs by teamwork; and to satisfy the needs of their customers through bona fide activities that they can describe to family and friends with pride. I am convinced that such approaches will help employees to see their own growth and feel more motivation, and consequently be linked to higher levels of quality in MSIG as a whole.

Raising levels of quality

throughout the Group by

employees who sense their own

growth and feel motivated

Message from the President

Toshiaki EgashiraPresident and CEO

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Further Quality Improvement

Growth

Trust

QualityStarting Point

At the core of all MSIG business activities are MSIG Mission Statement, which clearly sets forth our ultimate mission, and MSIG Charter on Professional Conduct, the code of behavior for all Group employees in action toward this mission.

Firmly grounded in our Mission Statement and Charter on Professional Conduct, New Challenge 10 portrays the targeted shape of the Group as of 2010, strategy for attaining it, and the values to be cherished by all Group employees. By executing New Challenge 10, we hope to evolve as one of the world’s top insurance and financial group taking corporate quality as the source of its competitiveness and constantly advancing.

Through our insurance and financial services businesses, we commit ourselves to the following:• Bringing security and safety to people and businesses around the world and making a

lasting contribution to the enrichment of society• Providing the finest products and services and realizing customer satisfaction• Continuously improving our business, thereby meeting our shareholders’ expectations

and earning their trust

Mission Statement, Charter on Professional Conduct, and New Challenge 10

Mission Statement

Charter on Professional Conduct

New Challenge 10

Corporate Message

Our strategy takes enhancement of quality from the customers’ viewpoint as the starting point of all our business activities. We aspire to CSR-oriented management by setting in motion an positive growth cycle whereby the trust we instill in customers leads in turn to the growth of our business, and the expanded resources resulting from this growth are invested for a further enhancement of quality.

We aspire to the goal encapsulated in the watchwords “A step of quality improvement, a step for professionalism”. We consider the following three items as vital requisites for improved quality in all processes.

MSIG is developing business in the five core fields of domestic non-life insurance, life insurance, overseas business, financial services, and risk-related business. In each of these fields, we are making approaches to improvement of quality and promotion of business (by heightening

Our employees are the ones who must enhance corporate quality, and we are actively making arrangements that will motivate them to work to the best of their ability.

We will make continuous effort to strengthen our management platform, which will help making quality improvement and growing five major businesses.

growth and profitability), and mobilizing our Group-wide synergy in our efforts to provide the maximum value to our customers. To this end, we have determined major approaches in each business.

(1) Reflect comments collected widely from stakeholders(2) Develop employees and foster agents(3) Improve business process and infrastructure

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Mission Statement

New Challenge 10

Basic group strategy

Quality improvement strategy

Group business strategy

Staff Hatz-ratz (encouraging staff) Strengthening management platform

We, at the Mitsui Sumitomo Insurance Group, aspire to be a company that enjoys the trust of all members of society and inspires pride among its employees. To this end, acting in the best interests of the insurance and financial services community, we:• Accept, as a life’s mission, the provision of superior solutions to social concerns and

risks;• Place top priority on fair, impartial, and ethical conduct; and• Constantly work to ensure adequate transparency through internal and external

communication and extensive disclosure of information.The Mitsui Sumitomo Insurance Group embodies the following seven principles asits corporate pledge to society.

With all our hearts, if we truly care about every person and every little thing on earth, we can fill our world with love.

Our Corporate Message, which is a simple expression of the spirit behind our Charter on Professional Conduct, is a manifestation of our renewed resolve. It clearly proclaims to all external parties “For all the things you care about”.

The Global Compact is an international program that supports ten principles in four areas—human rights, labor, environment, and anti-corruption—with participation from leading companies along with international organizations, labor, and civil society.

As a global player, MSIG’s role is by no means confined to protection of the global environment; we realize that it extends to all other aspects of contribution to local communities and the

international community as well. We apply the ten principles in our activities with an awareness of this fact. We also intend to make proposals based on our approaches to help raise the level of measures among all Japanese firms endorsing the Global Compact.

Participation in the United Nations Global Compact

Our Charter on Professional Conduct defines our responsibilities to seven stakeholders (customers, shareholders, agents, business partners, employees, local communities and the international community, and the environment) and stipulates the proper aspirations for each and every employee under a section entitled “Our Conduct”.* To see full text of our Charter on Professional Conduct, please visit our website. (http://www.msig.com/en/csr/concept/charter/details/)

We provide top-quality risk solutions services with customer satisfaction as the basis for all of our actions.

The Mitsui Sumitomo Insurance Group lives up to its shareholders’ expectations by expanding its enterprise value and providing appropriate profit sharing.

The Mitsui Sumitomo Insurance Group works to achieve mutual prosperity through collaboration with its agents, who are crucial business partners.

The Mitsui Sumitomo Insurance Group maintains healthy relations with its business partners, and, together, we fulfill our responsibilities to society.

The Mitsui Sumitomo Insurance Group provides a stimulating and amenable workplace for the invaluable employees that uphold its organization.

The Mitsui Sumitomo Insurance Group maintains good relations with local and international communities and works for mutual progress as a member of these communities.

Responsibility to Local

Communities and the International

Community

Responsibility toCustomers

Responsibility toShareholders

Responsibilityto Agents

＞Responsibility to Business Partners (Contractors, Suppliers

and others)

Responsibilityto Employees

The Mitsui Sumitomo Insurance Group works to protect and improve the global environment for the sake of future generations.

Responsibility tothe Environment

Mitsui Sumitomo Insurance Group

Holdings

MSIG

MitsuiDirect

KiramekiLife

MSI MSIMetLife

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Charter on Professional Conduct

Corporate Message

New Challenge 10, our Group medium-term management plan, cites three items as necessities for qualitative improvement of products and services: Reflect comments collected widely from stakeholders, Develop employees and foster agents, and Improve business process and infrastructure. We are taking approaches to all three.

To deliver better products and services, we listen carefully to the voices of our stakeholders and strive to reflect them in efforts for improvement. In the diverse processes of our work, we have incorporated systems and organizations for collecting stakeholder views and performing the PDCA cycle for improvement.

We also regard it as important for our employees to review their work from new perspectives and awaken to social issues through communication with local communities and international community.

What is needed to improve quality

Reflect comments collected widely from stakeholders

To reflect customer views in efforts for improvement, we have an integrated management and analysis of opinions gathered by

Systems for absorbing views

the Customer Service Department in forms such as complaints, telephone calls, and surveys. These views are fed back to the concerned sections in all phases, from product development to payment of claims. Similarly, each department takes proactive steps to confirm the views of agents, employees, and other stakeholders in the process of solving problems or initiating new work.

In July 2007, MSI and Kirameki Life Insurance became the first Japanese insurance companies to build a complaint response management system which meets ISO10002 (Quality management—Customer satisfaction—Guidelines for complaints handling in organizations), and the PDCA cycle is being properly performed.

System for absorbing the views of stakeholders

• Customer Desk• Complaint database• Council on Promotion

of Customers’ Viewpoint

Customer feedback

• Agent suggestion box• Interviews with agent

associations• Agent surveys

• Suggestion corner on the intranet

• Management meetings

• Tsukuru Kawaru Secretariat

Views and proposals of agents

Views and proposals of employees

Productdevelopment

• Questionnaires enclosed with insurance policies

Claims support

Product development

Proposal

Explanation

Contracting

Maintenance and

management

Claims handling

Payment

System for reflecting the views of stakeholders

Legend

• Agent product monitor program

• Employee questionnaires• Interviews with consumer

issue experts

• Claims payment questionnaire

• Claims Payment Examination Council

• Claims Handling Consulting Section

Insurance product sales

Approaches on this page: MSI Kirameki Life MSI MetLife Mitsui Direct

Improvement of quality in contact with customers Qualitative improvement of products and services

Syst

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Qual

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What is needed to im

prove quality

Devoted to hearing the opinions of external experts from the customers’ viewpoint, the Council is convened once every two months. Through it, we get all sorts of suggestions for protection of the customer’s interest and improvement of customer convenience from three experts versed in consumer problems.

Council on Promotion of Customers’ Viewpoint

Human resources are the critical determinant of call center quality. MSIG should urgently make provisions for recruiting and keeping personnel, improving arrangements for education, and conditioning the personnel affairs system.

Major suggestions received in fiscal 2007 and MSIG action on them

We received the following comments concerning our complaint response system from external experts at the Council on Promotion of Customers’ Viewpoint.

Major opinions I was under the impression that, in the financial industry, schemes for heeding the views of customers are fairly underdeveloped. However, I have learned that MSIG has built systems for earnest and accurate response to customers and reflection of their views in programs for improvement of the business process. I would give high marks to MSIG as the PDCA cycle is being performed in each unit properly.

The functioning of a setup for reflecting complaint information in efforts for business process improvement can be confirmed from the status as regards the execution of suggestions, for example.

ISO10002 is based not on third-party accreditation but on statement of voluntary conformance. Therefore, it is important for the Company itself to exhibit a stance and efforts to confirm that processes are being improved, by absorbing customer views.

About the complaint response system

In fiscal 2008, we instituted a new education team, bolstered the corps of instructors, and we are currently taking other steps to improve arrangements for education.

Complaints regarding coverage of claims are not caused solely by personal errors; there are definitely tasks to be tackled on the organizational level. MSIG should consider ways of bettering communication in the organization.

We are working to bolster the communication skills of the managers through steps including seminars for managers and revolving programs of guidance for personnel in charge of education in each workplace. In addition, we switched from a setup of having individuals execute the work of claims support to one of response by a team whose members always make a record of the proceedings and share information. Through these and other measures, we are tightening coordination on the organizational level.

Suggestion

Response

Suggestion

Response

MSIG-Asia celebrates regional BE@M DayTo help achieve its vision to be No. 1 general insurer in Asia and its New Challenge 10 goals, MSIG-Asia has adopted a business excellence framework, called “BE@M” (“Business Excellence at MSIG”).

BE@M is a holistic approach which helps us systematically look at achieving excellence in seven broad areas: leadership, planning, information, people, process, customers, and results. Within these seven areas there are sub-areas such as business and supplier partnerships, and responsibility to community and environment. The focus of BE@M is to achieve superior results in all the seven areas, through continual innovation and quality improvement. Thus, Asia’s BE@M framework is very much aligned with the Group’s trust for quality improvement and its Charter on Professional Conduct.

At the heart of BE@M are our people—our people are our most valued assets. Through practicing teamwork, innovation, integrity and professionalism daily, our people make staff Hatz-ratz come to life and help MSIG achieve its vision and goals. This Hatz-ratz spirit was strongly demonstrated throughout all seven business units in Asia and the regional Holdings Company on August 8, 2008.

On this day, MSIG-Asia celebrated regional BE@M Day, a day where all 2,500 employees in Asia, as one big MSIG family, showed our unity and commitment towards building a culture of excellence today, to achieve our vision and goals tomorrow.

BE@M (Business Excellence @ MSIG)

Like the revered Japanese tradition of hanging up wishes and prayers on the walls of shrines, MSI Thailand’s staff hung up their intention cards, signifying their good intentions to improve and help MSIG become the best insurance company

All 250 of MSIG Singapore’s staff worked together to put up this puzzle!

With this same spirit, commitment and passion for excellence, we are confident that together, we can achieve our vision to be No. 1 general insurer in Asia and our new Challenge 10 goals

� ��

What is needed to im

prove quality

In September 2007, the “Values of MSIG” Program took place in Kyoto and Tokyo, and was attended by 15 national staff. The intention of the program was to give opportunity for the participants to think about and share the values of MSIG. Based on what they learnt about how New Challenge 10 was established and by visiting places which have historical connections with Mitsui Group and Sumitomo Group, the participants discussed actively and, on the last day of the 5-day program, they gave presentations on what they discussed to the executives. After the program, we received positive responses such as: “The program made me feel proud of being part of MSIG”.

Improvement of quality in contact with customers For energetic work by employees supporting qualitative improvement

“Values of MSIG” Program

Full provision of employee training programs

C O L U M N Employee comments

I returned from the “Values of MSIG” Program feeling very proud that I work for an organization with such a rich history and culture.

I was particularly impressed to learn that the Mitsui and Sumitomo families were revolutionary in the way they ran their businesses more than 300 years ago. Founded on strong beliefs in customer orientation, focus on the community and care for employee welfare, the MSIG of the 21st century has a strong platform from which it may scale to greater heights.

MSIG will definitely do well if it instills in every employee a sense of pride in MSIG’s origins and obtains employee commitment to 1. Kaizen (continual improvement), 2. Kando (outstanding) Quality, 3. Working with the spirit of Hatz-ratz (energised and lively).

The “Values of MSIG” Program should be shared with as many employees as possible, especially local staff of operations outside Japan.

To reinforce the program the Japanese Head Office should consider regularly sending out materials that remind employees of important lessons from the past (for example, a material to share a story illustrating how business may have benefited from a major CSR initiative). In addition, regional offices should consider providing clear communication on strategies so that employees may know what to focus on.

In this way, the “Values of MSIG” Program will support achievement of MSIG goals.

“Values of MSIG” Program Adelyn OngHead of Corporate ServicesMSIG Insurance (Singapore) Pte. Ltd.

We instated a system to improve interdepartmental communication and support career development by employees. It gives employees actual first-hand experience of work in departments which they have not worked for before. A total of 116 employees took part in it in fiscal 2007. And in fiscal 2008, we added two new systems: one for experience of different work in the same department, and the other as a global Trainee System crossing national borders, for the members of the “national staff” (personnel hired in the host country) of our overseas locations.

In-house Trainee Systems

Support for challenge

Approaches on this page: MSI

What supports enhancement of corporate quality at MSIG is the growth of every one of our employees. That is why we are making sure to prepare conditions enabling them to think and act for themselves and grow to a higher level as professionals. We are striving to endow all workplaces with a bracing atmosphere of full communication while incorporating the views of our employees, as key stakeholders, in the effort.

Human resource development and higher motivation


It was my great pleasure to participate in the first global trainee course held at the Head Office in June 2008. During the global trainee course for two weeks, I could learn lots of things about fire and casualty underwriting and reinsurance respectively.

This training course was very meaningful to me because this was the first visit in Japan in my life. I was pleased to enjoy authentic Japanese food, sake and hot spring, etc. I was also deeply impressed by the delightful manner and sincere attitude of the staff in the Head Office. (Of course, our staff at Korea Branch are of the same manner and attitude!!)

This was a really good opportunity to learn the progressive underwriting technique and long-time accumulated knowledge and know-how. Back to Korea Branch, I have shared all the knowledge and materials learnt in the training course with my colleagues and believe these will help us improve not only our knowledge but also job quality.

During the training course, I developed and maintained very good relationship with staff in the Head Office and believe this established network would become a valuable asset for me and the branch in the future.

I hope this global trainee system would be continuously developed in the long run to accept more national staff from different countries, and believe it would be one of the keystones facilitating globalization and cross-communication in MSIG.

I deeply appreciate the opportunity given to me to participate in this trainee course and really look forward to having a chance to attend another program in the future. Thank you.

Global Trainee SystemYoon Jong KookSenior Manager,Underwriting Team, Korea Branch, MSI

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Human resource developm

ent and higher motivation


Disaster in FY2007 Donation by employees (¥10,000)

Total donation (¥10,000)

Noto Peninsula Earthquake 292 5 8 4

Torrential rains in Kumamoto 135 270Niigata Chuetsu Offshore Earthquake 470 9 4 0

Torrential rains in Akita 101 202

Bangladesh Cyclone 15 6 313

1,155 2 , 311


To support employee activities, we not only provide related information on our intranet but also have made arrangements for them (as exemplified by provisions of volunteer leave and days off) and actively offer opportunities for participation.

Support for activities of social contribution by employees

“Matching gift” donations for disaster relief

When major disasters strike in Japan or other countries, we solicit donations from our employees through the intranet and match the total with a corporate donation.

We received support for our relief activities for people affected by the cyclone which struck Bangladesh under MSIG’s “matching gift” donations for disaster relief. We are really grateful for this assistance. We used the donation for our efforts to supply materials needed for the sustenance of the victims and to maintain and improve health and hygiene. We viewed the contributions from so many of the MSIG employees as an indication of their strong concern about social issues, and so were deeply impressed with them. I hope MSIG will continue to be an enterprise whose employees are sensitive to social issues.(Mr. Tetsuro Tsutsui, Secretary General)

Message from SHAPLA NEER, Citizens’ Committee in Japan for Overseas Support

“Job Shadow” Program (from Asia)

“Job Shadow” Program was organized to give local juniors an up-close look at the business world.

On May 17, 2007, 16 secondary school students from Lok Sin Tong Yu Kan Hing Secondary School were invited to ‘work’ in MSIG Hong Kong. Each student would elect to “shadow” a business or functional manager to experience how businesses were run in a corporate office and even participated in actual departmental activities.

As we use this opportunity to demonstrate our commitment to the youngsters in our community, the activity also gave all of us an enjoyable and rewarding experience to remember.

Stuff the Bus (from America)

The Mitsui Sumitomo Marine Management Employee Association coordinated with the Somerset County United Way of Warren, New Jersey to provide children from low-income families with new school supplies to help them prepare for their academic studies and build their self-esteem.

The employees of the Warren, NJ Office (Home Office of Mitsui Sumitomo Marine Management, (U.S.A.)) came together in a team effort to donate as many new school supplies for local and middle school children as possible. The supplies donated included back-packs, crayons, markers, chalk, pens, pencils, paper, pads, colored construction paper, calculators, rulers, scissors, binders, folders, glue, erasers, highlighters, toothpaste, toothbrushes, tissues, bandages and small containers to hold all these goodies! These supplies were collected during the timeframe of August 4-15.

Digging wells for maintaining and improving health and hygiene

Approaches on this page: MSI Kirameki Life MSI MetLife

We regard occasions for participation in various activities in local communities as precious opportunities for taking note of social issues and having consideration for others. They may also prompt participants to take another look at their company and their own work. As such, we believe they can assist the growth of each employee and give MSIG a lot of strength.

Support for social contribution by employees

The Smile Heart Club, an employee group for social contribution

Each month, about 4,200 of our employees voluntarily make donations consisting of less than ¥100 on their paychecks plus a voluntary amount in multiples of ¥100, to assist activities of social contribution. These donations go to about 100 groups nationwide and are also used to fund volunteer activities by employees. In addition, the Club members take action to assist children in areas affected by strife or disaster by sales of charity Christmas cards and sending hand-knit sweaters.

Activities

Accept a student for work experience (from Europe)

In July, Mitsui Sumitomo Insurance Company (Europe) accepted a high school student’s work experience for the first time. Henrietta-Barnet School in London requires its students to have one-week work experience during summer vacation. As a high school girl aspires to become an accountant, staff at the Finance Department took responsibility to teach her from the basics of insurance to the actual work flow of the various accounting functions: Oracle account payable, claims payments, credit control, bank reconciliation, expense booking, preparation of journals, and various reporting requirements. At the final wrap-up, she thanked to all the staff, mentioning that she had become more interested in the finance job.　

AED training class (from Japan)

With the help of the fire department, we held an AED (Automated External Defibrillator) training class, where 28 employees and agents at Hokkaido-Minami Branch learnt about AED, cardio-pulmonary resuscitation and haemostatic method.

A participant made a comment; “I feel I can now handle emergency situation without panicking”. (October19, 2007)

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Support for social contribution by employees

In recent years, observers have pointed out an increase in the size of typhoons and more frequent occurrence of torrential rains. This is being accompanied by heavier damage from wind and rain.

To hedge the risk of such natural disasters, fire insurance and automobile (physical damage) insurance coverage extends to damage caused by natural disasters*. These insurance policies provide compensation for damage to housing, furnishings, and automobiles caused by wind (typhoons, gusts, etc.) and water (inundation etc.).

For damage caused by Typhoon 13, which struck Kyushu region in September 2006, Japanese non-life insurance companies paid a total of 132 billion yen in claims.* The scope of coverage varies with the insurance product. Some products do not cover damage

due to water.

Companies may have to pay tremendous amounts of compensation if their factories or other facilities pollute the environment.

In 1992, MSI launched sales of environmental impairment liability insurance, for readiness in the event of occurrence of such pollution.

Environmental pollution can damage the health of others, destroy property, and infringe fishing rights. We pay benefits for claims arising due to liability for such damage. Coverage extends to the cost entailed by work to prevent the spread of and remove pollutants.* In advance of contracting, we execute a soil survey for a fee. Depending on the results of this

survey, we may refuse to provide such insurance.

Environmental impairment liability insuranceFire insurance and automobile physical damage insurance

There is a risk of declining sales faced by the retail and leisure industries due to long rains, and by beverage manufacturers due to cool summers or other such abnormal weather. Weather derivatives are designed to alleviate the loss suffered by companies due to climatic abnormalities or unfavorable weather. They are based on indicators set for temperature, precipitation, wind velocity, snow accumulation, snowfall, and other such items, using data released by the Meteorological Agency. Policyholders are paid compensation in accordance with the gap between these predetermined indicators and those for actual weather conditions*. Unlike the case with insurance, compensation is paid even without confirmation of the amount of damage.* Weather derivatives may cause loss to the insured. Prospective customers are advised to

thoroughly read the documents provided in advance of contracting.

Weather derivatives

Products and services to hedge the risk of damage

International standards have been established for environmental assessments of property in the interest of smoother transactions for real estate. These standards place the obligation for assessment and decontamination of soil and groundwater on the seller. If additional contamination is discovered after a sale, the seller may have to bear an enormous expense burden.

Soil decontamination insurance is offered to firms which acquire the former sites of industrial or other such facilities, and convert and sell them for residential or commercial use. MSI has been supporting activities to decontaminate soil since 2001, when it became the first company in Japan to offer such insurance.* In advance of contracting, we execute a soil survey for a fee. Depending on the results of this

survey, we may refuse to provide such insurance.

Soil decontamination insurance

Hedging risks of damage due to global warming etc.Approaches to communicating the risks of climate change and other issues, and mitigating the damage they could cause

Meaning of iconsHalting deterioration of the global environmentApproaches to halting the worsening of global environmental problems

Hedging

Hedging Halting

Hedging

Hedging Hedging

In response to risks associated with climate change and other problems, we express the two roles we have to play by means of icons to facilitate understanding.

Toward a fulfilling and sustainable society Protection of the global environment

The risk of climate change due to global warming is going to rise higher over the coming years. As a supplier of insurance and financial services, we are placing top priority on providing solutions to hedge the risk of loss and damage and put a halt to the worsening of environmental problems by encouraging environment-conscious action on the part of our customers and business partners.

The role to be played through insurance and financial services


11 1211 12


Solar loans

Products and services to halt damage

Photovoltaic power systems are gentle to the environment, as they do not emit any CO2 into the atmosphere when generating electricity. As such, they are a key type of natural energy application required by tomorrow’s low-carbon society. Because they can be installed in ordinary homes, they are also adapted to the needs of consumers who want to use power produced with natural energy. In Japan, however, the systems carry a high price tag, and are consequently in less widespread diffusion than in Europe.

MSI developed loans especially to facilitate purchase of photovoltaic power systems by consumers, and is offering them through credit sales companies.

For corporate customers, we provide services for estimating the amount of damage that could be caused by storms or other natural disasters, along with advice about how to minimize it.

In addition, we supply know-how regarding advance measures to prevent the interruption of important operations and early resumption in the event of interruption.

Furthermore, we furnish companies with management systems for sustainable environmental protection of the green tracts and forest land they own, and offer consulting services for third-party certification under ISO14001.

Natural disaster risks and environment-related consulting

We have positioned approaches to global warming through our main business (in insurance and financial services) as a pillar of our growth strategy. To assist our development of new products and services on this front, we held meetings for exchange of views with Mr. Takejiro Sueyoshi, an external advisor, beginning in April 2008.

The meetings are devoted to discussion from various perspectives on diverse subjects. These include the development of products and services aimed at curtailing global warming, even if only a little, or

hedging risks associated with it; information provision to customers on risks tied to climate change; and investment in and financing for businesses that are working to protect the global environment.

Message from Mr. SueyoshiAs we enter the age of global warming, global society is being compelled to undertake a momentous transformation. Naturally, corporate enterprises are no exception. Those in other countries have already begun executing all kinds of initiatives. At this juncture, MSI has embarked on serious studies of what it can and should do to prevent global warming. The meetings bring together many employees from various departments in the company for lively discussions.

Such venues provoke thought about a new relationship between communities and companies on the subject of global warming, and I think that is a wonderful effect. I am fervently hoping for the success of this challenge.

Mr. Takejiro SueyoshiSpecial Advisor, UNEP Finance Initiative

Start of the meetings for exchange of environmental views

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Scheme for solar loans

Sales contract

Loan mediation

Loan

Repayment

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Flow of consulting services for use of green assets (typical pattern)

Advance consultation

Establishment of the green management system

Step1

Step3

Inventory of green assets

Green diagnostic chartStep2

•Drafting of management plans•Eco monitoring•Communication

Transformation into a CSR asset

Analysis of geographical information

On-site survey

Support for operationof the project team

Hedging

Cust

omer

Selle

r (co

ntra

ctor

)

Cred

it sa

les c

ompa

ny

The scene at the meetings for discussion

11 1211 12


MSI takes approaches that will help to halt global warming not only in its development of insurance and financial services but also in sales of insurance products and payment of claims.

To improve quality and protect the environment, we are working to avoid production of documents and use of paper in procedures for insurance contracting.

Automobiles damaged in accidents can often be repaired with recycled parts. In advance discussion of work items, we are encouraging auto repair shops to use recycled parts and repair damaged parts if possible. We are also collecting information on the used parts market and striving to stay constantly apprised of inventories of usable such parts.

Besides being environment-friendly, repair of damaged parts and use of recycled ones shorten the time required for the work by eliminating the need for replacement and assembly, so that cars get back quickly to their owners. We are supporting the spread of recycled part use while explaining these benefits to our customers and gaining their understanding. In fiscal 2007, we managed to have recycled parts used for 3.8% of all auto repairs for which we paid the cost.

Paperless contracting procedures

Net de insurance @ travel

As a general rule, we are encouraging customers to complete procedures for overseas travel accident insurance contracts on the Internet and refraining from sending out paper application forms and insurance policies.

Use of company electronic systems for insurance procedures

For corporate customers fully equipped with IT systems, we are asking the employees to complete insurance policy procedures on electronic systems. We are also taking steps readily enabling them to make inquiries through the same systems.

Electronic application system

In fiscal 2007, we introduced practical systems enabling agents to operate notebook computers while talking with customers so they can confirm the latest policy details and calculate premiums. After confirmation of the policy contents and conditions as well as premiums, the agents ask the customers to sign their name electronically to complete the procedure.

In June 2008, MSI published a leaflet entitled “What’s a Sweltering Day?”. The leaflet was produced to educate customers about the damages that could be incurred with the progress of global warming, and the role of insurance companies in hedging and halting the related risks.

We are mailing the leaflet, together with a note of thanks, to policyholders who cooperate with our questionnaire survey.

Publication of the leaflet “What’s a Sweltering Day?”

To obtain a copy, please contact the MSI CSR Section ([email protected])* Japanese only

Use of recycled parts when making automobile repairs

In accordance with the law, we consign the disposal of totally demolished vehicles we take from customers after paying claims to businesses registered under the End-of-life Vehicle Recycling Law. Vehicles that can be repaired and resold are put into the used car market. Those that cannot be repaired are taken apart, and the usable parts are sold as recycled ones.

In fiscal 2007, we put 11,400 such vehicles into the recycling market.

Putting wrecked vehicles into the recycling market


We are actively recommending the use of recycled parts while carefully explaining our intentions to our customers through the repair shops. Although we had a hard time winning the understanding of customers and shops at first, cases of repair with recycled parts have risen, thanks to repeated explanation of the benefits to these parties. I find it highly gratifying to be able to participate in the movement to protect the environment through my work.

Promoting the spread of environment-friendly repairMasayuki AkaneClaims Adjuster Technology Section ManagerHachinohe Claims Payment Center, Tohoku Claims Support Department, MSI


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Consideration for the environment in sales of insurance products and support for claims

13 1413 14

Consideration for the environment in sales of insurance products and support for claim

s

Diffusion of eco-maintenance and eco-inspection

Support for environmental protection activities by agents

Eco-maintenance consists mainly of engine washing; the inside of the combustion chambers is washed by a special procedure. Besides curtailing emissions of hazardous gases, it improves combustion and so helps to lower CO2 emissions. For these reasons, in April 2008, “engine washing” was added to the list of designated procurement items (goods and services that help to alleviate environmental burden) under the Law on Green Purchasing.

Through the Advance Club, an organization of service and repair shop agents, MSI is promoting the diffusion of eco-maintenance and eco-inspection. As of June 30, 2008, the number of repair shops performing engine washing reached 420 nationwide.

The Advance Club has been promoting environmental approaches for a period of about ten years. At this juncture, the repair shops performing engine washing led a movement to make a public declaration consisting of three pledges, as follows.

We shall promote eco-maintenance and eco-inspection, and help to protect the global environment.

We shall promote the Eco Drive 10 practices advocated by Ministry of the Environment and endeavor to improve traffic safety.

We shall donate a portion of our sales to environmental protection groups and engage in other activities of social contribution.

Environmental center declaration

Support for introduction of environmental management systems

Eco Action 21 is a simple environmental management system recommended by Ministry of the Environment to encourage environment-minded action by small and medium enterprises (SMEs). It entails less work and expense than the ISO14001 standard, and so can be incorporated by SMEs with relative ease. In some municipalities, certification under Eco Action 21 is a requirement for participation in tenders. It could become a standard for consideration in selection of sources for goods and services.

MSI engages in consulting to assist the Advance Club members in their efforts to acquire certification under Eco Action 21. As of May 31, 2008, about 2,450 businesses were certified nationwide. Of this total, 108 were automobile repair shops, and 92 of them were Advance Club members.

C O L U M N Agent comments

At Ecopit Kita-Kyushu, the environmental subcommittee of Advance Club Kita-Kyushu, we are working for the diffusion of engine washing as well as Eco Action 21 certification.

The city of Kita-Kyushu is considered a model of environmental programs, and companies sited there are known for their high environmental awareness. Our branch, too, is promoting the spread of economical, environment-friendly eco-maintenance, which curtails emissions of gases that pollute the air and cause global warming, while also boosting fuel efficiency.

Promoting eco-maintenance as eco centers in Kita-KyushuMr. Kazunori FukuiDirector of the Kita-Kyushu Branch, Advance Club(Hinode Auto Service)

Carbon cleaning washer Washing equipment that was created by professionals with a thorough knowledge of engines and does not require engine overhaul

Washing liquid

Combustion chamber carbon cleaning

Carbon

Varnish

Sludge

Hazardous substancesRemoval of deposits

of carbon and other hazardous substances inside the combustion

chamber

Eco Center Declaration poster

Eco Center Declaration ceremony

The mechanism of eco tune-ups

Logo; designated “engine washing” service

13 1413 14

Consideration for the environment in sales of insurance products and support for claim

s

Department Description

Automobile Underwriting Department

Expanded introduction of a system aimed at heightening the quality of compulsory automobile liability insurance and reducing paper use; the system had been instated in about 17,000 agents by the end of fiscal 2007

Personal Loan Service Department

Expansion of the number of credit sales companies offering solar loans by three

Office Processing Department/Legal Affairs Department

Shift from mechanical to electronic tabulation; preparation of 250 types of tables electronically by the end of FY2007

Real Estate Department

Construction of a garden on the roof of the Osaka Yodoyabashi Building, which was completed in March 2008, to help alleviate the heat island effect in Osaka

Information Technology Planning Department

Switch to a type of system development printer that does not waste paper, for reduction of about 900,000 sheets’ worth of paper use

MSK ShojiApplication of heat-insulating coating and switch to high-efficiency water heaters to save energy in corporate housing

Mitsui Sumitomo Building Service

Planning of 26 cases of energy-saving construction to save about 860,000 kWh (about 1% of the entire power use) per year

Target Description

Reduction of paper use

Two-side and two-in-one printing and copyingProper procurement and inventory management for printed matter

Reduction of power use

On-off management of common-use OA equipment power sources

Reduction of gasoline use Practice of eco safe driving and no-idling driving

Business activities also place a burden on the environment. With an understanding of this influence, we are making a series of efforts to minimize this burden as a matter of on-the-job routine.

We have built an environmental management system for all MSI locations in Japan. To confirm that this system is constantly functioning properly, we acquired third-party certification under ISO14001 in December 2002. As of March 2008, all 336 of our domestic business sites of 15 Group companies were so certified. MSIG Holdings is planning to get certified before the end of fiscal 2008.

Our environmental management system has two major components: all-location activities to save energy and resources, and departmental activities undertaken by each Head Office department through its main business. Both types of activity are being implemented on specific agenda.

Approaches through ISO14001 Major approaches in FY2007

In fiscal 2007, the amount of tap water used in the kitchen of the employee cafeteria in the Shinkawa Building (located in Chuo Ward, Tokyo) was about 10% less than in fiscal 2006.

The staff reduced the fixed water usage by repeated fine adjustment of the water output for cooking equipment. They also tried to make early detections of abnormalities from daily data monitoring. In addition, they held meetings for cooperation with the campaign to save water by all kitchen employees, posted monthly reports on the progress of water conservation in each workplace, and took other steps to educate all involved.

(Yoshio Yanagida, Director of the Facility Management Center, MSK Head Office Management)

10% reduction in use of tap water in the Shinkawa Building

Green Power mark

Located in Chiyoda Ward, Tokyo, the Surugadai Building uses about 7.6 million kWh of power a year. This amounts to about 10% of the total power use in all of our domestic business sites. In October 2008, we began using the Green Power Certification System to supply all of the Building’s power needs with Green Power. This lowered the related CO2 emissions by some 3,000 tons per year.

Completed in March 2008, the Osaka Yodoyabashi Building is equipped with facilities for photovoltaic power generation. We plan to continue taking action to reduce CO2 emissions and contribute to the diffusion of natural energy in Japan.

*1 Green Power:Electrical power that exerts little burden on the environment because it is produced with natural energy (such as solar light, wind power, water power, and biomass) and entails no CO2 emissions when being generated.

*2 Green Power Certification System:A scheme for certification of and trade for generated Green Power. Even if the party does not directly purchase Green Power, it will be regarded as having used it indirectly. By using this system, companies can enjoy good effects for their own environmental initiatives and contribute to the spread of power generation applying natural energy.

Use of Green Power throughout the Surugadai Building

Approaches on this page: MSI Kirameki Life

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Departmental activities (approaches taken by Head Office departments and Group companies)

All-location activities (approaches taken in common by all employees)

Surugadai Building


Alleviation of environmental burden accompanying business activities

15 1615 16

Alleviation of environmental burden accom

panying business activities

Reduction of environmental burden

Use of paper for insurance product application forms, pamphlets, and contract management

Use of electricity for operation of computer networks and office lighting

Use of gasoline for operating company cars required for communication with customers and agents

Actual data for FY2007

Actual CO2 emission data

Notes on the calculation of data

1) Actual status of use at Head Office related buildings

2) Total number of Group employees 22,108 (as of March 31, 2008), including temporary and part-time employees3) Method of calculating total emissions Total emissions volume was calculated by multiplying emissions per person

by the total number of Group employees.

Building Location UseFloor space

(m2)Number of staff

Shinkawa Building Chuo Ward, TokyoOccupied mainly by the Planning section

58,883 2,000

Surugadai Building Chiyoda Ward, TokyoOccupied mainly by the Sales section

75,609 2,800

Chiba New Town Center Inzai City, ChibaOccupied by the Office System section

81,010 2,700

Hachioji Center Hachioji City, TokyoOccupied by the Office System section

19,707 570

8,070

Causes Scope Actual usage MSIG Emissions coefficient CO2 emissions Per person Total emissions

Electricity MSIG 81,083,119 kWh 81,083,119 kWh 0.386 kg-CO2/kWh 31,298,084 1,416 31,298

Gasoline MSIG 4,540,000 4,540,000 2.322 kg-CO2/ 10,541,880 477 10,542

Gas Head Office related buildings 917,478 m3 2,513,458 m3 2.36 kg-CO2/m3 2,165,248 268 5,932

Heat supply Head Office related buildings 35,243,100 MJ 96,549,499 MJ 0.067 kg-CO2/MJ 2,361,288 293 6,469

Wastewater Head Office related buildings 107,930 m3 295,677 m3 0.511 kg-CO2/m3 55,152 7 151

Heavy oil Head Office related buildings 4,096 11,221 2.71 kg-CO2/ 11,100 1 30

Water Head Office related buildings 89,045 m3 243,941 m3 0.19 kg-CO2/m3 16,919 2 46

General waste disposal Head Office related buildings 156,883 kg 429,786 kg 23.5 kg-CO2/t 3,687 1 10

Total 2,464 kg-CO2 54,478 t-CO2

4) Carbon dioxide emissions coefficient We have used the emissions coefficient specified by the fiscal 2005 Tokyo

Global Warming Prevention Plan.5) Electricity usage volume Electricity usage volume was calculated from actual usage volume at

Head Office related buildings and electricity fees by using MSIG average electricity unit price of ¥18 per 1 kWh at other buildings.

6) Gasoline usage volume Gasoline usage volume was calculated based on monthly gasoline bills

and the nationwide average retail price for each month. As to the company cars which gasoline bills cannot be calculated, we used the average usage volume at Sales section.

7) Waste The calculation does not include certain industrial waste.

There are three main factors of environmental burden accompanying business in insurance and financial services, as follows.

Of these three burden factors, the second two (use of electricity and gasoline) are the main ones behind CO2 emissions, which cause

global warming. In fiscal 2007, our use of power in particular was higher than in fiscal 2006 due to the installation of more computers

and increase in the number of employees for improved quality.

Electricity 81,083,119 kWh

Gasoline 4,540,000

Gas 2,513,458 m3

Heat supply 96,549,499 MJ

Heavy oil 11,221

Water 243,941 m3

Paper 8,918 t

MSI

G

Total CO2 emissions54,478 t

General wastedisposal volume

429,786 kg

Wastewater295,677 m3

Change in total CO2 emissions

2004 2005 2006 2007 (FY)

50,000

(t-CO2) 57,40855,233

53,27354,478En

ergy

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Alleviation of environmental burden accom

panying business activities

Needless to the say, protection of the global environment is an urgent priority facing the world in common. We believe that it is the duty of a company developing business worldwide to define its own role while joining hands with people in local communities and the international community.

In April 2005, we joined with the Indonesian government in commencing work for the rehabilitation and regeneration of the Paliyan Wildlife Sanctuary (Java, Indonesia), which had been ruined by illegal logging. Over the last three years, we have planted about 300,000 seedlings over an area of about 350 hectares. The fast-growing seedlings planted in the initial year are already about 5 meters tall.

We have planted a lot of trees native to Java so that the population of animals and plants, which had dwindled, returns to normal.

Project for tropical reforestation

As a part of our activities to spread knowledge of approaches to preservation of biodiversity by, for example, protecting endangered species and maintaining natural habitats, we held a symposium entitled “The Story of Biology Told by Corporations —Part 1” in November 2007. The symposium introduced cases of progressive action by six corporations.

In April 2008, we established the Japan Business Initiative for Conservation and Sustainable Use of Biodiversity (JBIB), a network composed of 17 corporations as of June 30, 2008. As the chair company, we are leading the JBIB’s joint research concerning approaches to preserving biodiversity.

Approaches to preservation of biodiversity

The Surugadai Building has been given high ratings by neighboring residents because its grounds, in spite of its location right in the middle of Tokyo (Chiyoda Ward), are beautifully landscaped. Taking advantage of the Building’s features, we have been holding a public environmental workshop at regular intervals on environmental problems and community contribution since 2005. At these workshops, experts speak on and exchange views with participants on a broad spectrum of subjects, such as the importance of greenery in urban settings and the future outlook for climate change. The workshops provide people with opportunities to deepen their understanding of environmental problems. We are also planting mango and other fruit trees to give the local residents some economic support as well.

Holding of a regular public environmental workshop

As part of our activities to educate our employees and their families, we hold a summer holiday family environment class once a year at the Surugadai Building. In fiscal 2008, we began holding the classes at MSIG locations across the country as an undertaking common to all of them.

The initial class was attended by 25 parents and their children, who first were given a tour of the rooftop garden and explored the office space, and then tried their hands at making eco bags. The participating employees told us they were glad that their children had the chance to see where they work and to explore arrangements from the eco perspective.

Summer holiday family environment class

Status in October 2005(before planting)

“The Story of Biology Told by Corporations—Part 1” symposium

Children who participated in a summer holiday family environment class

6th public environmental workshop(held in June 2007)

Status in November 2007(two years after planting)

7th public environmental workshop(held in February 2008)

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Harmonization with local communities and the international community

17 1817 18

Harmonization w

ith local comm

unities and the international comm

unity


It is very common to dine out in Taiwan. This generates a massive usage of disposable chopsticks, which not only creates environmental hazard, but is also harmful to the human body. This is mainly attributed to the chemical substance added into chopsticks during manufacturing process. For this reason, the CSR team distributed custom-made non-disposable chopsticks to all employees; we want everyone to eat healthily while protecting the environment. This activity quickly gained great responses from people all over the place. We received numerous inquiries from both employees and local authorities who wanted to purchase the chopsticks! I am also glad to see our colleagues carrying chopsticks for lunch now. This activity is participated by 1,400 employees of MSIG Mingtai Insurance. I hope it can raise the awareness of all employees with their efforts and will be extended to their families and others around us.

MSIG Mingtai Insurancein ActionTsui, Chi Min Staff, President’s Office, MSIG Mingtai Insurance

The employees making up MSIG are at the same time citizens of their respective communities and of the international community, and are taking action to show their gratitude for the earth’s blessings. We encourage them to constantly look for some new environment-friendly practice they can make part of their daily routine. We are hoping that such little contributions, together with those of their families and our agents, will gradually induce a mutual rise in awareness and grow into major trends.

Activities at domestic and foreign locations

Since July 2008, we have been conducting a campaign of environmental education with all MSIG employees under the banner “MSIG Eco smile”. In it, the employees check and score their own activities each quarter with reference to a list of 12 items related to protection of the global environment and social contribution. The items include “eco life” practices, activities to protect biodiversity in waterside areas, shopping that is friendly to people and the earth, and volunteer work. The scores for all participants are going to be added up and converted to a monetary amount that we will donate to groups dedicated to environmental preservation activities in fiscal 2009.

While the campaign is currently confined to our employees, we intend to extend the activities to their families and our agents in the future.

MSIG Eco smile

Case Distribution of non-disposable chopsticks

In Taiwan, about 1 billion pairs of disposable chopsticks are consumed every year. MSIG Mingtai Insurance distributed metal chopsticks for permanent use to all of its employees, together with a card reminding them of the need to protect the global environment.

Case Cleaning and tree planting on temple grounds in Ayutthaya

In June 2008, a total of 100 volunteers from our Thailand Branch, MSIG Thai staff, and suppliers took part in activities for cleaning up the grounds of a temple in Ayutthaya Province in Thailand. They also planted 70 trees on the grounds. In addition, they distributed 600 fabric bags to people in the village in exchange for 5 PET bottles, and called for environmental protection.

Case Clean-up climb in Mt. Pukhansan National Park

In May 2007, all employees of our Korea Branch participated in a clean-up climb in Mt. Pukhansan National Park, to the north of central Seoul. As they proceeded up the trail with a babbling brook running beside, they picked up litter with their gloved hands and put it in the plastic bags they carried along for collection. It was an invigorating day for all.



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Case Storm surge program

September 9, 2008, Thailand Branch organized the first official CSR activity for the customers; Readiness to Storm Surge. We provided public documents to our customers at Bangpoo Industrial Estates, around 30 factories, Samutprakarn Province. Our documents were to suggest how to respond in case of emergency, especially for the storm. In which, the storm surge was forecasted to occur during September to October at Sumutprakarn Province and part of Bangkok area. Our activities leaded to high appreciation from our customers both in term of our efforts and their better understanding about storm surge by our provided documents.

Each and every employee, together with families and agents

Case Planting trees in the Unzen-Fugen area

In November 2007, employees of our Nagasaki Branch in Japan and their family members (numbering 23 in all) took part in tree-planting activities under the project led by Kyushu Electric Power for reforestation of the Unzen-Fugen area (in Nagasaki). The total of about 1,200 participants, who included residents of local communities, together planted about 1,000 trees of varieties such as Japanese andromeda, eurya japonica, Japanese holly, quercus glauca, and machilus thunbergii.

The project is aimed at restoring forests which were destroyed by the pyroclastic flows and landslides caused by the 1990 volcanic eruption in the area. It commenced in 2001, and is now in its seventh year.

17 1817 18

Each and every employee, together w

ith families and agents

Indication of policies and targets for accident prevention by executives and managers

Check of the status at fixed intervals to confirm the effectiveness of the countermeasures

Options for assistanceMACS II, the system for diagnosis of automobile risk management at companiesMultifaceted examination of the state of risk management for automobile accidents based on responses to questions, and provision of advice for improvement in light of the resultsVisual Reports, analytical reports on accident trendsCompilation of data on accident trends and commentary on the key points for studies to determine countermeasures

Options for assistanceConsultingMSI Safety Navigator, a special website for policyholders

Options for assistanceAutomobile safety management seminars for executives Event Data Record Use Pack, a program to support safe driving managementClasses in driving safety for driversTraining for danger anticipationDiagnosis of driving aptitude

1Formulation

of policy

2Check ofcurrent

situation

3Determination

ofcountermeasures

4Implementation

ofcountermeasures

5Confirmation

of effect

Approaches on this page: MSI Mitsui Direct

For our corporate clients, prevention of automobile accidents is part of the corporate responsibility for creation of safe and secure society. It is also a vital task as viewed from the perspectives of management soundness and credibility as well as costs. MSI is supporting management of automobile-related risks at these companies with a rich assortment of options.

In May 2008, MSI and InterRisk Research Institute & Consulting began offering “Event Data Record Use Pack” as a new consulting option for preparation of measures to prevent automobile accidents. The pack utilizes a multifunction event data recorder* equipped with a camera. Under this option, we loan the event data recorder and computer for analysis of the data from it to corporate customers. The findings of the drive data analysis provide footing for more rigorous routine guidance and supervision for drivers, and this may be expected to produce results for preventing accidents. We have also begun selling a special coverage item for payment of benefits for the cost of use of the pack in correspondence with the frequency of accident occurrence during the insurance period.* Event data recorder: event data recorders make a record of all sorts of driving information,

including items such as driving time, distance, and routes as well as speeding, sudden acceleration/deceleration, and sudden turns. While the types of information collected vary with the model, some types can make records applying motion or still video.

A new options using event data recorders

Automobile risk-management services for corporate customers

MSI has opened a “Traffic Safety Door” on its website. It provides traffic safety information in forms such as pointers for safe driving and “Check Your Danger Awareness”, a type of training for foreseeing danger using motion video footage. Similarly, Mitsui Direct installed “Driving Aptitude e-Check”, which enables users to check their driving skills, on its website in May 2008.

“Traffic Safety Door” on the MSI website http://www.ms-ins.com/rm_car/index.html *Japanese only

Mitsui Direct website http://drv.mitsui-direct.co.jp/ *Japanese only

Approaches to traffic safety utilizing the Internet

Automobile risk management

To prevent accidents that can be prevented

Toward a fulfilling and sustainable society For the decrease in traffic accidents

Traffic accidents can result in serious economic and social loss to both individuals and companies. They are calamities for both the victims and the offenders. We at MSIG, whose main line is insurance, consider it part of our mission to work to prevent traffic accidents. To this end, we are promoting various activities based on a concerted effort by our agents and employees.

Approaches to preventing traffic accidents

19 2019 20


“I-Stop Campaign” and other approaches at the Hamamatsu Branch

Approaches to traffic safety by agents and employees

MSA “Autumn Nationwide Traffic Safety Campaign”

Many automobile accidents are caused by inattentiveness at the wheel and failure to make stops at dangerous spots. The “I-Stop Campaign” is aimed at lessening accidents by making sure that drivers always stop and take a good look at places and intersections demanding caution. MSIG agents and employees are joining together and participating in the campaign. Specifically, they distribute original stickers, leaflets, and posters to customers and local residents, and engage in activities to reduce traffic accidents under the banner “Stop and make sure!”.

To make an appeal for traffic safety among its customers, MSI’s Hamamatsu Branch prepared a leaflet containing the names of all the agents of the Hamamatsu chapter of MSA*. Similarly, a total of 159 agents and employees took part in “Safety Challenge 150”, a traffic safety campaign conducted by Shizuoka Prefecture from August to December 2007. And in October, the branch showed the movie “The Wind from Zero” at a local hall. The branch is therefore involving all of its employees and agents in the movement for traffic safety.* MSA: Mitsui Sumitomo Agency (MSIG agent association)

The movie tells the story of a mother who successfully pushed for a legal amendment for tougher control of dangerous driving after she lost her only son in a traffic accident caused by drunken driving. In fiscal 2007, we held showings of this movie for customers, agents, and employees at a total of 11 locations. In all, it was seen by 2,236 people.

We received many comments on the movie. A car dealer said: “The movie drove home the weight of the words ‘traffic safety’ to me, someone who is involved in the auto industry”. One of our employees remarked: “I want to promote traffic safety so that our customers do not become traffic accident victims or offenders”.

Showing of the movie “The Wind from Zero” at 11 locations nationwide

The name “I-Stop” has the connotation of “one stop” as well as proclaiming the driver’s pledge to make such stops

MSA, the nationwide organization of MSIG agents, has adopted the promotion of CSR activities together with MSIG as an item on its yearly agenda. In September 2007, all the members took part in an “Autumn Nationwide Traffic Safety Campaign” as an activity of social contribution by non-life insurance agents handling automobile insurance, out of their desire to keep their customers from becoming either victims or offenders. In the campaign, they participated in various activities for safety in coordination with local traffic safety associations and police departments.

The MSA members also handed out traffic safety leaflets on street corners, sponsored related events, and took other positive-minded action. They offered particularly strong support for the “Wheel Keeper Movement”*, which is being promoted by the Japan Traffic Safety Association and is aimed at eradicating drunken driving, by measures including the preparation of original tools in the form of posters, leaflets, and badges.

Many of the participating agents told us that they wanted to continue such activities as a work of agents rooted in the community. The MSA intends to conduct its activities centered around the “Autumn Nationwide Traffic Safety Campaign” again in fiscal 2008.* Wheel Keeper Movement: A movement to have one person in a company on outings to

drinking establishments, etc. designated as the “wheel keeper”, who refrains from drinking alcoholic beverages and drives the others home.

As part of our CSR responsibility to the community, MSI Singapore organized a Defensive riding workshop for our insured motorcyclists in July 2008.

Participants watched a demonstration on emergency brake and skid, and learned about common accident scenarios, and how to react to different traffic conditions.

Feedback was positive, and a hearing-impaired participant even suggested that similar workshops be held for hearing-impaired motorists.

Boosted by the roaring success of our first road safety initiative, MSI Singapore will hold more of such workshops for our insured motorcyclists and motorists in the future.

Defensive riding workshop

19 2019 20


1. CSR agendaSteady work on tasks and reports to make progress clearThis year, improvement of quality and protection of the global environment were added to the list of agenda. I would give good marks to MSIG for its announcement of approaches, through the main business, to curtail global environmental risks, which can have an immense socioeconomic impact.

For the continued execution of more formidable approaches to CSR tasks by the Group, it would be advisable to present plans, results, agenda, and plans for the next fiscal year in the report, so that the degree of progress toward goals is visible to the reader.

2. Approaches to improvement of qualityExpectations for qualitative improvement in all areas, from products and services to corporate managementThe employees and agents are making a concerted effort to improve the quality of products and services. The various departments are taking practical approaches rooted in the views of stakeholders. I myself took part in the checking of pamphlets and other materials from the consumer perspective, and this gave me firsthand experience of MSIG’s practice of the PDCA cycle.

However, while approaches to improvement of quality were positioned as a matter of corporate quality in last year’s report, they appear to be confined to products and services in this year’s, and I wondered why. I think that reflection of feedback from stakeholders, and particularly consumers, in management as well as products and services is a process required for retaining the trust of consumers and society as a whole.

Third-party opinion

MSIG commentIn keeping with CSR-oriented management, MSIG is engaged in activities for qualitative improvement of our business execution, contribution to local communities and the international community, and protection and preservation of the global environment.

In my opinion, we should promptly set about the tasks of expanding the scope of our approaches to corporate quality and better reflecting such approaches in the management layer as pointed out by Ms. Furuya. On the subject of communication and engagement with stakeholders, we absorb a wide range of views through the Council on Promotion of Customers’ Viewpoint, and are striving to link them to proposals for our Board of Directors. From now on, we intend to provide information on this process and the substance of proposals to make them even clearer,

Ms. Furuya was certified as an advisory specialist for consumers’ affairs by the Minister of International Trade and Industry (the current Minister of Economy, Trade and Industry) in 1988 and as a senior risk consultant by the Risk Managers and Consultants Association of Japan in 1998. She has been in her current position since 2004. She has concurrently served as the chairperson of the Consumer-oriented Management System (COMS) Special Committee since 2003 and the chairperson of the Special Committee for Personal Information Protection since 2006. Since 2004, she has been a member of the Japanese ISO committee on social responsibility (SR). She has an extensive background in consulting, lectures, and publications in the areas of CSR, CS management, and compliance-oriented management.

Board Member, Chairperson of the Consumer-oriented Management System Special CommitteeNippon Association of Consumer Specialists

Ms. Yukiko Furuya

3. Communication and engagement with stakeholdersFrom problem identification to solutionI appreciate MSIG’s practice of listening carefully to what consumers say and incorporating their comments in work to improve products and services. But I also hope it will deepen its communication and engagement in the entire process from identification to resolution of CSR issues for social sustainability, and also step up its CSR activities.

4. Human resourcesFuller education for noticing and taking action on needsIt is good to know that MSIG is tying qualitative improvement to education to raise the consciousness of employees and agents. In the final analysis, it is people who perform corporate activities. As such, I have high hopes that MSIG will make this education more complete to see that employees and agents are better able to pick up, and take action on, the needs and expectations of consumers and society.

5. Information disclosureMeaning for the recipients and partnership in solution of problemsAs for perspectives on and rules for information disclosure, I would like to see MSIG make examinations with respect to the meaning of information to the parties receiving it and from the standpoint of problem-solving partnership.

incorporate consumer views into PDCA activities on the Group level, and pursue a greater intra-Group synergy.

We shall continue with our endeavors in the conviction that such CSR activities nurture feelings of pride and motivation in the Group employees, support MSIG’s quality and credibility, and help to make us a corporate group attuned to today’s dynamic global community.

Shigeyuki GotoGeneral Manager, Corporate Planning Department


21

Profile of MSIG

On April 1, 2008, the Mitsui Sumitomo Insurance Group (MSIG) established a holding company for an even more dynamic development and practice of business in its five major fields (domestic non-life insurance, life insurance, overseas business, financial services, and risk-related business) as well as a heightening of synergistic effects to induce a maximum demonstration of the Group’s total power.

All members of our Group are working to improve levels of quality in contact with our customers so that we can continue to be a corporate group which they truly need. Such improvement is, indeed, at the very foundation of our CSR-oriented management. And as a member of society, we are pursuing activities for making society as a whole more fulfilling and sustainable through a Group-wide effort.

This report introduces the basics of our CSR approaches as a holding company along with a description of specific activities at Mitsui Sumitomo Insurance Company, Limited. (MSI) and certain other members of the Group. This information is presented in accordance with the sequence of themes noted below.

The occasions of selling insurance policies and paying claims are points of contact with customers of the utmost importance. We attach top priority to both the reform of work schemes and systems and the development of human resources* to see that customers are provided with a correct understanding of and are fully satisfied with our handling on these occasions.* For the English term “human resources”, MSIG uses Japanese characters literally meaning “human treasures” instead of the

usual ones meaning “human material” to underscore its dedication to prizing each and every employee.

It goes without saying that action to protect the global environment, and particularly to prevent climate change caused by global warming is an urgent task for the whole world in common. It may also be noted that non-life insurance is an industry whose business is one of the most susceptible to the influence of climate change and other problems.

Corporations doing business on a global scale including MSIG are being called upon to shoulder part of the responsibility for resolution of these problems along with national and local governments, the United Nations, and other public institutions. Furthermore, insurance and financial service providers have the responsibility not only to offer society solutions in preparation for losses accompanying natural disasters and other occurrences but also to encourage environment-friendly action by customers and business partners through their products and services, and to do their part to halt the worsening of environmental problems.

In Japan automobile accidents are steadily decreasing in terms of the number of occurrences and the number of dead and injured, but the number of people left with injuries by them still tops one million per year. Automobile accidents do tremendous damage; besides the material and emotional toll they take on the offenders, victims, and those around them, they can also spell the loss of credibility for corporations whose personnel are involved in them.

At MSIG, we see it as our mission to bring security and safety to people and businesses around the world, and make a lasting contribution to the enrichment of society. For us, the prevention of traffic accidents is therefore an agendum that is very deeply intertwined with our main business.

Because non-life insurance companies can provide the know-how obtained through their business activities (such as supply of automobile insurance products and payment of claims), we believe they are one of the groups best equipped to play the role of preventing traffic accidents.

To the reader —CSR at MSIG—

Improvement of quality in contact with customers

Toward a fulfilling and sustainable society


Domestic and overseas subsidiaries

Mitsui Sumitomo Kirameki Life Insurance

Company, Limited.



For energetic work by employees supporting qualitative improvement

Qualitative improvement of products and services

For the decrease in traffic accidents

Protection of the global environment

Businesses of MSIG

Structure and profile of MSIG (as of July 1, 2008)

Financial highlights (consolidated)

Life insurance business

Overseas business

Financial services business

Risk-related business

ConsolidatedGroup

management

Financialservicesbusiness

Life insurancebusiness

Overseasbusiness

Risk-relatedbusiness

Domesticnon-life

insurancebusiness

Sumitomo Mitsui Asset Management Company, Limited.MITSUI SUMITOMO INSURANCE Venture Capital Company, Limited. etc.

• MSI’s 3 overseas direct branches and 37 offices

• MSI’s 50 overseas subsidiaries and affiliated companies, including 3 regional holding companies

MITSUI SUMITOMO INSURANCE Care Network Company, Limited.InterRisk Research Institute & Consulting, Inc.American Appraisal Japan Co., Ltd. etc.


Net premiums written¥1,311.3 billion

Mitsui Direct General Insurance Co., Ltd.Net premiums written¥26.4 billion


Total amount of insurance in force¥8,616.4 billion

Mitsui Sumitomo MetLife Insurance Co., Ltd.Total amount of insurance in force¥2,527.8 billion

Domestic non-life insurance business


Head Office 27-2, Shinkawa 2-chome, Chuo-ku, Tokyo 104-8252, Japan Paid-in capital ¥100 billion

Established April 1, 2008 Number of employees 45 *1





Head Office27-2, Shinkawa 2-chome, Chuo-ku, Tokyo 104-8252, Japan

11-1, Kanda Nishiki-cho 3-chome, Chiyoda-ku, Tokyo 101-8458, Japan

3-7, Yaesu 1-chome, Chuo-ku, Tokyo 103-0028, Japan

5-3, Koraku 1-chome, Bunkyo-ku, Tokyo 112-0004, Japan

Established October 21, 1918 August 8, 1996 September 7, 2001 June 3, 1999 *3

Paid-in capital ¥139.6 billion ¥35.5 billion ¥30.8 billion ¥30 billion

Number of employees *2 14,421 743 418 424

Net premiums written

300

600

900

1,200

1,500

20062003

1,379.1

2004

1,407.3

2005

1,464.1 1,492.8

2007

1,541

Net income

20

40

60

80

20062003

77.7

2004

65.7

2005

71.660.7

2007

40

(FY) (FY)0 0

(Yen in billions) (Yen in billions)

(Note 1) As of April 1, 2008 (Note 2) As of March 31, 2008 (Note 3) Established as Bussan Insurance Planning Company, Limited.

Mitsui Sumitomo Insurance Group Holdings, Inc. was established on April 1, 2008 through a sole share transfer, and has not yet closed its books for its first fiscal year. For this reason, the figures for MSIG presented below are actually from the financial statement for MSI, currently its subsidiary. For details, please see our website (http://www.msig.com/en/ir/).

1 22

Mits

ui S

umito

mo

Insu

ranc

e G

roup

Hol

ding

s, In

c.

09150　　6,000　　2008.11　　（新）　62

CSR Report 2008

三井住友海上グループホールディングスはチーム・マイナス6％に参加しています。

Progress toward enhancement of corporate quality

Mitsui Sumitomo Insurance Group Holdings participates in the ‘Team Minus 6%’ project, a national campaign

led by the Japanese government to prevent global warming.

Documents

CSR Report 2008 - ms-ins.com · CSR Report 2008 三井住友海上 ... Company, Limited., Mitsui Sumitomo MetLife Insurance Co., Ltd. ... environment through project for revival of