Kern theo GCN dang ky heat d~ngban hang da cap 56 o'-f4/QLCT-GCN

'" - sua dei, be sung lan th(( ,)QUY TAC HO~T BQNG Ngay,{f thang )"narn201:t"

CUA CONG TY CO PHAN EVERRICHSVA NGU'CH THAM GIA BAN HANG BA cAp

I. QUYTACHO~TDQNG

Khach hang sau khi ky ket hop d6ng tham gia ban hang da d.p (goi t~t la HQ'p dong)voi Cong ty C6 phan Everrichs (goi t~t la Cong ty) thi tro thanh Nha phan phoi cuaCong ty (goi t~t la NPP).

Nang dong, trung thuc va am hieu v€ san pham la quy t~c eo ban d€ xay dung motNPP kinh doanh 6n dinh va vtrng manh. Voi phuong charn tao cho NPP duce kinhdoanh dOc l~p nhanh va dat hieu qua cao, Cong ty da thiet lap mang luoi dien tu gomc6: thong tin tong quat v€ Cong ty, san pham, cong cu h6 tro kinh doanh, k~ hoach trahoa hong va tra thirong, cac chinh sach, thu tuc, ai€u khoan va dieu kien kinh doanhcho nguoi muon tham gia. Ngoai ra, Cong ty con l~p a~t h~ dieu hanh dien toan trenmang dien nr cho m6i NPP 11,1' kiern tra va quan ly tai khoan cho viec kinh doanh cuaminh.

1.1 Di~lI Ki~n Tham Gia

1.1.1 U ng vien phai nr du 18 tuoi tro len, c6 nang II,!'Chanh vi dan SI,!'day du. U ng vien cungcAp Chirng minh nhan dan hoac Can cuoc cong dan (ban sao) cling chir ky cua irngvien nharn xac thuc ban sao aa duce nop cling bO h6 sa hoan chinh.

1.1.2 U ng vien khi tham gia vao h~ thong kinh doanh cua Cong ty phai la cong dan VietNam c6 giay Chirng minh nhan dan hoac Can cuoc cong dan con hieu lire theo quydinh phap luat. Ung vien la nguoi mroc ngoai, ngiroi Viet Nam dinh cu a mroc ngoaiphai c6 giAy phep lao dong tai Viet Nam do ca quan c6 tham quyen cap,

l.1.3 Ung vien phai mo mot tai khoan tai Ngan hang cua bat cir chi nhanh nao d€ Cong tyc6 th~ chuyen nhung khoan tien thuorig hoac cac loi ich ma irng vien se duce huong.

l.1.4 Ung vien phai la cong dan khong c6 tien an, tien SI,!'v€ cac tOi sari xuat, buon banhang gia, quang CaD gian d6i, kinh doanh trai phep, tron thue, hra dao chiern doat taisari, lam dung tin nhiern chiern doat tai san, chiern gitr trai phep tai san.

l.l.5 U ng vien c6 th€ tham gia true tiep hoac duce mot nguo'i hien la thanh vien trong h~thong ban hang cua Cong ty bao tro.

1.1.6 M6i ea nhan chi c6 th~ dang ky 01 ma NPP. Cong ty khong cho phep NPP dang kythem ma (duoi moi hinh thuc) tham chi la dang ky duoi mot ten khac hay a6i ten.Trong truong hop VQ'va chong cling dang ky tren mot phieu a~ tro thanh NPP, se chic6 01 ma s6 NPP duce cap chung cho ea VQ'va chong. Trong truong hop nay, ea haiVQ'chong cling phai tham gia Chuong trinh dao tao eo ban d€ duce cAp The Thanhvi en mang luoi ban hang da cap (sau day goi t~t la The Nha phan phoi).

l.1.7 N~u vi ly do nao do ma Nha phan phoi vi pham va aa bi Cong ty cham dirt HQ'P d6ngma ky lai HQ'P dong moi, khi Cong ty phat hien, HQ'p d6ng moi nay lap tire khongcon hieu luc.

1.1.8 Nguoi nop don khong th~ c6 nhi€u hon 01 nguoi bao tro tien cir, neu c6 nhieu hon01 nguoi bao tro, Cong ty se nhan nguoi phan h6i a~u tien trong h6 sa NPP nhunguoi bao tro hQ'P l~.

1.2 Ca eh Thll'C Tham Gia Th~mh Viell

1.2.1 Cac thanh vien khi tham gia vac h~ thong kinh doanh cua Cong ty se khong phaidong bftt ky khoan l~ phi, d~t CQChoac tai san nao d~ tham gia.

1.2.2 Sau khi nQP don dang ky, duce ky hop dong chinh thirc bang van ban va hoan thanhcac thu tuc dang ky theo quy dinh cua Cong ty, Nguoi tham gia se nhan duce thongbao v~ Chuong trinh dao t<;10ea ban do Cong ty t6 chirc mien phi. Nguoi tham giachi phai mua tai lieu -se tay khoi nghiep" phuc VI) Chuong trinh dao t<;10eo ban voichi phi la 160.000 dong.

1.2.3 Sau khi hoan thanh Chuong trinh dao tao eo ban, Nguoi tham gia se duce cap TheNha phan phoi va c6 quyen d~t mua hang va hirong cac uu dili duce quy dinh trongChuong trinh tra thuong cua Cong ty.

1.3 Cach Thll'C Giao Dich

1.3.1 NPP c6 the chon mua bftt ky 10<;1isan pham nao voi gia ban si cua Cong ty d€ sirdung rieng cho minh, bieu tang hoac ban lai cho bftt ky nguoi thir ba nao theo giaban le do Cong ty cong b6 tai Danh muc san pham kinh doanh theo phuong thirc banhang da cap, NPP truy cap website http//everrichs.com/san-pham cua Cong ty d€xem thong tin chi tiet v~ gia ban le va gia ban si cua nrng 10<;1isan pharn.

1.3.2 NPP c6 th~ d~t mua hang tai tru sa Cong ty, chi nhanh Cong ty hoac tai cac D<;1ilyphan phoi cua Cong ty.

1.3.3 NPP phai cung cftp Chtrng minh nhan dan hoac Can cuoc cong dan va The Nha phanphoi cho nhan vien Cong ty tnroc khi d~t mua hang.

1.3.4 NPP d~t mua s6 IUQ'ng san pham tuy theo nhu eau va kha nang cua minh.

1.3.5 NPP phai thanh toan day du truce khi nhan san pham va kiern tra sari pham truce khimang ra khoi Cong ty. Cong ty se khong b6i thuong hoac chiu trach nhiern v~ strthieu hut, mat mat nao sau khi hang dil duce mang ra khoi Cong ty.

1.4 Hoa Hong va PhAn Thurrng

Can cu vac ket qua hoat dong, ban hang cua 1116iNPP (phu thuoc vao kha nang cua1116iN PP), cong ty se chi tra hoa hong, tien thuong nham tra thuong t6i da cho n6 lirecua C{lCNPP theo cac rmrc hoa hong, tien thuong quy dinh tai chuong trinh trathuong.

1.5 Quyen Lo'i Cua Nha Phan PhBi1.5.1 Kh6ng phai d~t CQChoac tra bftt ky khoan phi nao d€ tro thanh NPP.

1.5.2 NPP duce tham du mien phi cac khoa dao t<;10,huan luyen do Cong ty t6 chirc theochuong trinh dao t<;10do C6ng ty quy dinh.

1.5.3 NPP c6 the mua san pham tu Cong ty theo gia ban si d€ dung rieng cho chinh minh,bieu tang, gioi thieu, hoac ban lai cho bftt cir ben thir ba nao theo gia ban le dil duceC6ng ty cong b6 tai Danh rnuc sari pham kinh doanh theo phuong thirc ban hang dacap. NPP truy c~P website hupr/everrichs.com/san-pham cua C6ng ty d€ xem thongtin chi ti€t v~ gia ban le va gia ban si cua tung 10<;1isan pham.

1.5.4 NPP duce quyen gioi thieu nguoi khac vao h~ thong kinh doanh cua Cong ty voi s6IUQ'ngkhong gioi han. Khi gioi thieu NPP moi vao h~ thong thi NPP gioi thieu ducequyen dang ky NPP moi thuoc h~ thong thanh vien c6 s~n cua minh.

1.5.5 NPP duce quyen huorig tien hoa hong va phan thuong theo quy dinh trong Chuongtrinh tra thirong cua Cong ty.

1.5.6 NPP c6 quyen cham dirt hop dong theo dung Quy trinh thanh Iy hop dong Cong ty

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da dang ky voi CO' quan Nha mrcc c6 tharn quyen. Thai han thanh toan hop d6ngcho Nha phan phoi trong vong 30 ngay lam viec k~ tu ngay Nha phan ph6i cham dirthop dong.

H. QUY DJNH BAN HANGSan pham luon dong vai tro la linh hon cua doanh nghiep, C6ng ty xay dung h~thong kinh doanh va tao dung su thanh c6ng cho NPP dua tren nhung san pham thietthirc va uu viet vuot troi. NPP can cung dp thong tin chi ti~t va chinh xac v~ nguongoc, xuat XLI", cong nang, c6ng dung, each thirc str dung va gia ea cua nrng san pham.

- NPP phai cung cap The Nha phan phoi va gi~y Chung minh nhan dan hoac Can cuoccong dan khi d~t mua san pham tai tru sa C6ng ty. NPP phai thanh toan d~y du choC6ng ty bang tien mat hoac bang phuong thirc thanh toan khac truce khi nhan hang.NPP chiu trach nhiem ki~m tra san pharn d~y du s6 luong do minh d~t mua tnroc khimang ra khoi C6ng ty. Cong ty se khong boi thuong hoac chiu trach nhiem v~ S1,l'

thieu hut, m~t mat nao sau khi hang hoa da duce mang ra khoi Cong ty.

NPP hoat dong dQc lap trong kinh doanh c6 quyen gioi thieu, ban hoac phan phoi cacsan pham cua Cong ty. NPP khong phai la nhan vien hoac dai dien theo phap luat cuaCong ty cho b~t cir muc dich nao.

- NPP khong duce mo hoac d~u tu nhieu tai khoan (rna s6) va neu bi phat hien c6hanh vi gian d6i nay thi NPP se bi C6ng ty tu choi tra thuong va charn dirt hop dong.

NPP nhan va doe ky Quy t~c heat dong, Hop dong tham gia ban hang da cap,Chuong trinh tra thuong cua Cong ty va dong y thuc hien cong viec kinh doanh cuaminh theo cac di~u kien, cac cam k~t, cac chinh sach, trinh tu va k~ hoach tiep thi.

Cong ty c6 quyen sua d6i, b6 sung Quy t~c hoat dong, Chuong trinh tra thuong vaDanh muc hang h6a kinh doanh theo phuong thirc da dp tren b~t ky thoi diem nao.Moi sua d6i, b6 sung lien quan d~n cac tai lieu tren se duce Cong ty cong b6 congkhai tai tru sa, van phong giao dich, dia diem kinh doanh cua Cong ty va thong baod~n nha phan phoi bang van ban va/hoac thu dien tu. Neu khong dong y cac sua d6i,b6 sung nay, Nha phan phoi c6 quyen yeu e<lu Cong ty cham dut Hop dong tham giaban hang da cap trong 10 ngay lam viec k~ tu ngay nhan duce thong bao. Viec chamdut va thanh Iy hop dong theo cac quy tac, nQi dung quy dinh trong tai lieu truce khisua d6i, b6 sung. Sau thoi gian nay, cac sua d6i b6 sung duce xem la da diroc Nhaphan phoi chap thuan.

- NPP phai trinh bay dung v~ cac san pham va k€ hoach tiep thi duce C6ng ty cung c~p.NPP tuyet d6i khong duce n6i sai, n6i qua v~ san pharn. Moi hinh thirc v~t pham tiepthi va quang ba, k~ ea danh thiep, bang ghi am, bang hinh va cac ~n pham phai ducetrinh len Cong ty va c6 su chap thuan bang van ban cua nguoi dai dien c6 tham quyencua Cong ty truce khi duce sir dung.

2.1 Tnich Nhiern Cua Nha phan phBi2.1.1 Chap hanh d~y du cac di~u khoan trong Hop dong, Chuong trinh tra thirong cua

Cong ty va cac quy dinh cua phap lu~t hien hanh ap dung d6i voi NPP.

2.1.2 Xu~t trinh The Nha ph an phoi duce dp boi Cong ty truce khi giao tiep va tiep thi sanpham cua Cong ty.

2.l.3 Dua tin trung thuc, chinh xac va kh6ng gian d6i v~ loai, cha; luong, gia ea, congdung, each thuc SLr dung cua sari pham duce ban, v~ 19i ich cua viec tham gia lamNPP cua C6ng ty.

2.1.4 Khong duce suo dung mang luoi cua C6ng ty d€ tiep thi hoac kinh doanh cac san3

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pham khac khong phai la san pharn cua Cong ty.

2.1.5 Khong ban cho, ban trong, gioi thieu hoac trung bay cac san pham do Cong ty cungcap tai bfrt ky diem ban le nao.

2.1.6 Khong duoc t6 clnrc cac bu6i hci thao, hci nghi khach hang, hoi thao gioi thieu sanpham, dao tao khi chua duce Cong ty uy quyen bang van ban.

2.l.7 Khong duce cung cap thong tin gian d6i v~ loi ich cua viec tham gia h~ thong banhang cua Cong ty, thong tin sai lech v~ tinh chat, cong dung cua san pham, v~ heatdong cua Cong ty d~ du d6, mua chuoc, ep buoc nguoi khac tro thanh NPP cua Congty.

2.1.8 Khong duce yeu cfru nguoi duce minh bao tro tra bfrt ky khoan phi nao duoi danhnghia khoa hoc, khoa dao tao, hoi thao, heat dong xa hoi hay cac hoat dong khac.

2.1.9 Khi tro thanh mot nguoi bao tro, NPP eo trach nhiern h6 tro, cung cap thong tin vathuc d~y cac NPP duce minh dich than bao tro.

2.1.10 Thong bao day du nhtrng noi dung theo quy dinh cua Cong ty khi bao tro mot ngiroikhac tham gia vao h~ thong ban hang da dp cua Cong ty bao gorn:

a) Quy tac hoat dong

b) Chuong trinh tra thuongc) Thong tin v~ cong dung, each thirc suodung, gia ea, tieu chuan chat luong cua

san pham, cac quy dinh cua Cong ty lien quan d€n bao hanh, tra lai, ban lai sanpham.

d) Trach nhiern va loi ich kinh t~ cua NPP khi tham gia vao h~ thong ban hangcua Cong ty.

e) Cac quyen va nghia vu cua NPP theo hop dong khi tham gia vao h~ thong banhang cua Cong ty va di~u kien charn dirt hop dong,

2.1.11 D6ng'1 cho Cong ty khau tnr thue thu nhap ea nhan cua NPP phat sinh tu heat dongban hang da cap cua NPP nr Cong ty d~ nop vao ngan sach nha nuoc theo quy dinh,truce khi thanh roan tien hoa hong cho NPP.

2.1.12 T\!' chiu trach nhiern truce phap luat hoac lien doi chiu trach nhiern neu cung d6ngpharn voi NPP khac, dong thoi phai eo nghia vu b6i thuong cho Cong ty, nguoi tieudung va NPP khac v~ nhirng thiet hai da gay ra do hanh vi vi pham cua NPP d6i voicac dieu khoan trong Hop dong, Quy t~c heat dong, Chuong trinh tra thuong va cacquy dinh cua phap luat hien hanh.

2.1.13 NPP se nr chi u trach nhiern tien hanh cong viec kinh doanh doe I?p tir viec mua saripham cua Cong ty. NPP khong phai la la nhan vien, dai 1'1, d6i tac, hoac nam gifr b~tky clurc V\1 nao trong Cong ty ma khong eo sir dong '1 truce cua Cong ty.

2.2 Quyen Vu Nghia Vl,I Cua Cdng Ty2.2.1 Khong yeu eau NPP muon tham gia phai mua mot s6 luong hang hoa ban d§u d~

duce quyen tham gia vao mang hroi ban hang.

2.2.2 Khong yeu eau NPP muon tham gia phai d~t CQC d~ duce quyen tham gia vao mang hroiban hang.

2.2.3 Thong bao cho NPP nhirng san pharn thuoc dien khong duce Cong ty mua lai maCong ty da dang ky voi eo quan nha mroc eo tham quyen truce khi NPP ti€n hanhd~t mua san pham.

2.2.4 Chiu trach nhiern v~ chat luong cua san pharn duce ban va giai quyet cac khieu nai

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cua NPP va nguoi tieu dung.

2.2.5 Chiu trach nhiern v~ tinh trung thuc va dQ chinh xac cua cac thong tin cung c:1p choNPP.

2.2.6 Chiu trach nhiem b6i thuong cho nguoi tieu dung hoac NPP khac v~ thiet hai trongcac tnrong hop sau day:

a) NPP gay thiet hai cho nguoi tieu dung hoac NPP khac khi da thuc hien dungHop dong, Quy t~c hoat dong va Chuong trinh tra thuong.

b) NPP khong duce thong tin d~y du v~ sari pham, Chuong trinh tra thirong vaQuy tac heat dong.

2.2.7 Khfiu tnr thue thu nhap ea nhan cua NPP phat sinh tu hoat dong ban hang da cfip cuaNPP tu' Cong ty d~ nQP vao ngan sach nha nuoc theo quy dinh truce khi thanh toanti~n hoa hong cho NPP. Cong ty se khong chiu trach nhiern v~ bat ky khoan thue naokhac d6i voi bfit ky khoan thu nhap nao cua NPP ngoai cac khoan ma Cong ty tnrctiep chi tra cho NPP.

2.2.8 T6 ChLI'Cdao t1;10,b6i duong nghiep vu va phap luat v~ ban hang da cfip cho NPP.

Ill. QUY TRINH KY KET HQ'P DONGKhach hang duce cac NPP moi den Van phong Cong ty, van phong cac Chi nhanhcua Cong ty hoac cac dia diem hoat dong rna Cong ty c6 thong bao voi Sa CongThuong dia phuong. Tai day khach hang duce cac NPP tu vfin v~ hang h6a va cacchinh sach duce huorig khi tham gia vao mang luoi ban hang da cfip cua Cong ty.N~u khach hang muon tham gia ky k~t Hop D6ng voi Cong ty thi duce huong dilnthuc hien qua cac buoc nhu sau:

3.1 Quy Trinh Ky K~t HQ'p Dang T~i Cong Ty3.1.1 Khach hang chuan bi 01 Chung minh nhan dan hoac Can cuoc cong dan (ban sao) va

03 anh 3 x 4 (01 anh dan vao The Nha phan phoi, 01 anh dan vao Chirng chi thamgia khoa dao tao eo ban, 01 anh luu tai Cong ty). "-

3 .1.2 Khach ,hang nQP Chirng minh nhan dan hoac C~n cuoc cong dan va ,anh tai Quay ,~cung cap hop dong, ban hang, g}ao hang va thu, tien (sau day ~Qi la Quay Thu ngan). ~~\ ••,Nhan vie~ Thu ngan se cung,cap ba~ "Hgp Dong" v,a yeu eau khach hang d_Qcth,~t ~~)i;1ky cac dieu khoan cua hop dong, Neu khach hang dong y thi duce huong dan dien :'qcac thong tin ea nhan vao "Hop D6ng", dong thoi ky ten va ghi r5 ho ten vao hop '/dong. M6i NPP khi tham gia vac Cong ty chi duce phep ky k~t 01 Hop dong. Tuongirng m6i NPP chi c6 duy nhat 01 Ma s6 nha phan phoi (goi tat la ma ID).

3.1.3 Duce nhan vien Thu ngan cung cap ma ID (ma ID nay cling la thong tin d~ NPP truycap vao h~ thong kiern tra cac thong tin lien quan).

3.1.4 Nhan vien Thu ngan kiem tra cac thong tin tren hop dong da hop I~ se trinh Ngiroic6 tham quyen ky duyet va dong dau; sau do se gitr lai lien trang cua hop dong, lienhong giao cho khach hang moi ky hop dong (tu luc nay khach hang la NPP chinhthirc cua Cong ty), lien xanh giao cho nguoi bao tro.

Luu y: HQ'p d6ng tham gia ban hang da cap duce chuyen tra cho NPP ngay khi thamgia ky k~t hQ'P dong voi Cong ty .

. 3.1.5 Duce Cong ty thong bao v~ chuong trinh dao tao eo ban d~ NPP tham gia hoc, d6ngthoi duce gioi thieu mua tai li~u "S6 tay khoi nghiep" (hay con goi la quyen Starkit)voi gia la 160.000 dong d~ phuc vu Chuong trinh dao tao eo ban va lam earn nangcho cac heat dong sau nay. NQi dung chinh cua S6 tay khoi nghiep gom cac thong tin

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sau: Gioi thieu v~ Cong ty; Cac gia tri c6t 15i; Gioi thieu v~ san pham chtrc nang;Thong tin v~ cac san pham kinh doanh theo phuong thirc ban hang da cap cua Congty; Gioi thieu v~ lich sir nganh nghe kinh doanh theo mang luoi da cap; Cac chinhsach tra thuong cua Cong ty; Van hoa doanh nghiep, ...

3.2 Quy Trmh Ky K~t RQ'p Dl>ng T~i D~i Ly Phan Ph6iNham t<:10dieu kien cho cac khach hang a cac tinh thanh eo th€ tham gia vao o(>ingiiNPP cua Cong ty ma khong phai v~ cac van phong chinh cua Cong ty; Cong ty eo t6chirc cho khach hang eo th€ ky hop dong tai cac D<:1iIy phan phoi cua Cong ty (goit~t la DLPP). Cac bucc thuc hien ky k~t hop dong tai DLPP ciing giong nhu ky taiCong ty, nhung khach hang sau khi ky hop dong, se duce hen 07 ngay sau o~n nhanlai hop dong (do cac DLPP giG' hQ'P dong chua duce ky ten va dong dau, sau khikhach hang ky xong, DLPP gui cac hop dong nay v~ Cong ty ky ten va dong dau.Sau 06 duce Cong ty gui tra v~ cac DLPP o€ DLPP tra lai cho NPP).

LU'u y: Khi DLPP nhan lai hQ'P dong (oa duce ky ten va dong dau) tu Cong ty,DLPP se giao cho NPP moi 01 lien hong, giao cho nguoi bao tro 01 lien xanh; dongthoi DLPP tien hanh vac s6 theo doi hop dong NPP cua O<:1iIy minh (S6 theo d5i hopdong se di~n o§.y OUthong tin ea nhan cua NPP, s6 hop dong, Ma ID, ... ).

IV. QUY TRiNH DAo T ~o VA cAp THE4.1 Quy Trinh Dao Tao

4.1.1 D§.u m6i thang, Cong ty se thong bao lich dao t<:10tren website hoac dan tai tru sachinh Cong ty, chi nhanh Cong ty dong thoi gui mail lich dao t<:10nay cho cac DLPPo€ NPP heat dong tai tru sa chinh Cong ty, chi nhanh Cong ty va cac DLPP namthong tin va tham du dao t<:1O.

4.1.2 Thai IUQ'ng dao t<:1O:03 buoi. Dia diem dao t<:1O:tal tru sa chinh cua Cong ty, chinhanh cua Cong ty (hoac Cong ty thue hoi twang cua cac nha hang/khach S<:1nlamnoi dao tao) hoac tai cac tinh/thanh ma Cong ty eo thong bao hoat dong ban hang daccip den So' Cong thuong, nham giup cho NPP a cac tinh/thanh tham du dao t<:10ducethuan IQ'i.

4.1.3 NPP dien thong tin vao Phieu dang ky tham du khoa dao t<:10(mfiu phieu dang kynhan tai quay I~ tan/hoac tai cac DLPP), NPP nop true tiep hoac giri mail cho L~ Tanphieu dang ky, L~ Tan t?P hop thong tin va len danh sach NPP tham du khoa hoctuong irng voi m6i dot dao t<:1O.NPP tham du khao dao t<:10,cuoi bu6i dao t<:10NPP sethuc hien bai ki€m tra trac nghiern va nop lai cho chu giang. N~u NPP lam bai kiemtra O<:1t5/10 se duce ccip chirng chi dao tao ca ban. Can cir vao s6 bai kiem tra nop,Cong ty 06i chieu voi danh sach oa dang ky, va ccip chirng chi cho nhtrng NPP oatham gia khoa hoc va thuc hien bai kiern tra O<:1tyeu eau. Trong truong hop NPPkhong O<:1tse phai tham gia khoa dao t<:10tiep theo.

4.2 Quy Trlnh cfip Chung Chi Roan Thanh KhDa Dao T~o Co' BanTrong thoi han 15 ngay k€ tir ngay ket thuc Chuong trinh dao t<:10ca ban, Nha phanphoi duce danh gia O<:1tse duce Cong ty ccip chirng chi dao t<:10eo ban v~ Ban hangda cap theo mfiu Chirng chi chung do B(>Cong thuong guy dinh.

4,3 Quy Trinh cfip TheNPP oa tham du khoa dao t<:10eo ban ve ban hang da c~p va duce ccip Chirng chi thisau 05 ngay Cong ty se ccip The thanh vien mang luoi ban hang da ccip cho NPP.NPP nhan the tir 8(> phan eh am s6c khach hang.

V. QUY TRINH MUA RANG6

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tuc mua hang:

a) NPP hoac khach hang dien vao "Phi~u di;it hang" d€ chon hra ma: hang muon mua.

b) Nhan vien Thu ngan nhan phieu, ki€m tra don hang va phat hanh "Bien lai thu ti~nkiem phieu xuat kho".

c) Nhan vien Thu ngan thu tien va xu~t hang cho nguoi mua hang, dong thoi ghi nhandoanh s6 nay vao he thong d€ tinh hoa hong va cac chuong trinh khuyen mai (neuc6) cho NPP.

d) Nhan vien Thu ngan se cung dp cho Nha phan phoi hoac khach hang hoa don tirongirng voi s6 luong va gia tri hang hoa rna Nha phan phoi hoac khach hang da mua.

5.2 Quy Trinh Mua Hang Tai DLPP

D6i voi cac khach hang mua hang tai DLPP ciing thuc hien theo cac buoc nhu trentai Van phong cac DLPP. Nhung thoi han hen quay Iai nhan h6a don tai chinh la 07ngay (do Cong ty se xuat h6a don cho nguoi mua hang, va chuyen v~ cho DLPP d€giao lai cho nguoi mua hang).

VI. QUY TRINH MUA L~I vA TRA L~I HANG

6.1 Di~u Ki~n D~ Nha Ph an Phai Diro'c Mua L~i, Td L~i Hang H6a6.1.1 Yeu du tra hang duce thirc hien trong vong 30 ngay k€ tu ngay Nha phan phoi

nhan hang

6.1.2 Hang hoa con han sir dung

6.1.3 Hang h6a con nguyen bao bi tern nhan

6.1.4 H6a don tai chinh di kern hang h6a

6.2 Quy Trinh Mua L~i, Td L~i Hang Hoa6.2.1 Quy trinh mua lai, tra lai hang hoa tai Cong ty

a) Nha phan phoi lien h~ Quay L~ tan d€ viet don xin tra hang (theo m11ucua Congty).

b) Nha phan phoi nQP ban sao phieu thu va h6a don cua s6 Iuong hang h6a de nghitra lai hoac yeu du Cong ty mua lai tai Quay l~ tan cua Cong ty. D6ng thoi,Nha phan phoi xuat trinh ban chinh phieu thu va h6a don neu tren cung Hopdong tham gia ban hang da cap, The nha phan phoi d~ Cong ty d6i chieu,

c) Nhan vien L~ tan sau khi tiep nhan don va cac gi~y to lien quan, kiem tra tinhchinh xac va hop l~. N~u dc1ydu thong tin va hop l~, Nhan vien L~ tan se vietgi~y bien nhan don tLI",tai lieu va phieu hen tra k~t qua sau 15 ngay lam viec.N~u khong day du thong tin va khong hop l~, Nhan vien L~ tan se tra lai don vagiay to lien quan cho Nha phan phoi kern huong d11n cu th€ v~ quy trinh trahang/ hoac mua lai hang d~ Nha phan phoi thuc hien lai.

d) Nhung truong hop Nha phan phoi da lam dung quy trinh va eo giay hen, d~nngay hen Niia phan phoi mang giay hen va hang h6a d~n quay L~ tan d~ lam thutuc tiep theo. Tai day, BQ phan Kho se tien hanh kiem tra hang h6a (s6 hrong,chat hrong san pham) d€ nhap kho.

6.2.2 Quy trinh mua lai va tra lai hang tai Dai ly phan phoi

a) NPP lien h~ L~ Tan cua Cong ty qua dien thoai hoac mail d~ xin m11u"Don xin

7

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u

.~

) T

LY=

tra lai hang".

b) NPP chup hinh: Don xin tra lai hang (Dil dien dfry du thong tin cfrn thiet), HQ'Pdong, The nha phan phoi, phieu thu va H6a don tai chinh giri vS mailletan@everrichs.com. Nhan vien L~ tan se giri lai mail xac nhan viec nhanduce thong tin xin tra lai hang va hen tra ket qua sau 15 ngay lam viec.

c) D~n ngay hen, Nha phan phoi giao hang cho Dai Ly Phan Ph6i, DLPP se daidien C6ng ty thu h6i lai hang h6a. Can cir vao s6 luong hang hoa Nha phan phoithuc t~ giao cho DLPP, C6ng ty se tinh toan s6 tiSn phai tra cho Nha phan phoicung cac khoan ma Nha phan phoi bi khau tnr khi mua s6 hang hoa tren, d6ngthoi gui mail cho Nha phan phoi.

6.3 Bi~u Ki~n Va Thiri H~n Cong Ty Thanh Toan L~i Ti~n Cho Nha Phan PhBi

6.3.1 N~u Nha Phan ph6i khong b6 tri giao hang cho C6ng ty, hoac neu dong y giao trahang cho C6ng ty nhung sau do lai khong thuc hien giao tra hang, C6ng ty se khonggiai quyet viec tra hang.

6.3.2 Trong twang hQ'P mua lai san pharn, C6ng ty c6 trach nhiem:

a) Hoan lai tong s6 tien ma Nha Phan phoi dil tra d€ nhan duoc san pham d6 neukh6ng c6 can cir d€ khau tnr theo quy dinh tai diem b Muc 6.3.2 va Muc 6.3.3cua Quy tac nay.

b) Trong twang hQ'P C6ng ty phai chiu cac chi phi quan ly, tai hru kho va cac chiphi hanh chinh khac thi phai hoan lai t6ng s6 ti€n kh6ng it hon 90% khoan tienma Nha Phan phoi dil tra d€ nhan duce sari pham do.

6.3.3 Khi hoan lai tien cho Nha phan phoi, C6ng ty se khau tnr tien hoa hong, tien thuongva cac loi ich kinh t~ khac (neu c6) ma Nha Phan phoi dil nhan tu viec mua sanpham d6. Nha phan phoi tuyen tren da huong khoan tien hoa hong, tien thirong vacac loi ich kinh t~ phat sinh tll' viec mua san pham do c6 trach nhiem hoan tra laitien hoa hong, tien thuong va loi ich kinh t~ tuong ung cho C6ng ty.

6.3.4 N~u C6ng ty kiern tra san pham d€ nghi tra lai, mua lai dat yeu cfru theo quy dinh taiMuc 6.1 thi trong thoi han 05 ngay lam viec k~ tir ngay C6ng ty nhan lai hang nhirquy dinh tai di€m d Muc 6.2.1 va diem c Muc 6.2.2, C6ng ty se thuc hien viec thanhtoan cho Nha phan phoi theo hinh thirc thanh toan thoa thuan giira C6ng ty va Nhaphan phoi (tien mat hoac chuyen khoan).

VII. QUY TRINH THANH LY HQ'P BONG

Thoi han thanh t021n HQ'p dong cho Nha phan phoi: trong vong 30 ngay lam viec k~ tirngay cham dut IIQ'p dong. Nha ph an phoi khi c6 nhu eau thanh ly hop dong thi thuc hienqua cac bucc nhu sau:

7.1 Nha phan phoi lien h9 Quay L~ tan d~ xin mfiu "Don xin thanh ly hop dong Nha phanphoi", Nha phan phoi dien cac thong tin dn thi~t tren don.

7.2 ha phan phoi can chuan bi bQ h6 sa chirng tir nhu sau:

a) Dun xin thanh ly hop dong (theo mfiu cua C6ng ty)

b) HQ'p dong tham gia ban hang da clip va the Nha phan phoi

c) ~ang h6a muon tra va cac tai lieu tra hang nhu quy dinh tai Muc 6.2 cua Quytac nay.

7.3 Quy trinh mua lai hang hoa khi nha phan phoi thanh Iy hop dong tuong tu nhtr Quy trinh

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cung tnoa tnuan va thong nnat ve tat ea cac knoan tien noa nong, tien trnrong va cac lQ'1lChkinh t8 khac ma Nha phan phoi eo quyen duce huong, tu hoat dong phan phoi cua minhtrong mang luoi ban hang da ccip cua Cong ty, cac nghia vu cua Nha phan ph6i nhu hoantra Chirng Chi Dao Tao Co Ban v~Ban Hang Da C~p, The Nha phan phoi va cac tai sankhac cua Cong ty (neu eo), cac khoan no cua Nha phan pho! d6i voi Cong ty (neu eo), vat~t ea cac van d~ khac eo lien quan den quyen loi va nghia vu cua hai Ben (neu eo).

7.5 Trong vong 10 ngay lam viec k~ tu ngay thoa thuan xong t~t ea cac van d~ neu tai Muc 7.4neu tren, cac Ben se tien hanh thuc hien nghia vu cua minh theo thoa thuan tren va cling kyker Bien ban thanh 1y HQ'p B6ng.

VIII. cAc THONG TIN CUA NHA. PHAN PHOI TREN H~ THONG QUAN LVB~ dam bao tinh chat cong khai va minh bach trong hoat dong kinh doanh Ban hang dacap, Cong ty da xay dung rnot h~ thong quan ly khoa hoc va minh bach d~ t~t ea cac NPPeo th~ dang nhap bang ma s6 ID mot each d~ dang va quan ly duce t~t ea thanh tich, hoahong cua minh mot each chinh xac (neu eo). M6i mot Ma s6 ID se duce th~ hien t~t ea cacthong tin sau:

1. Thong tin ea nhan, g6m die thong tin sau:Ma ID, Trung tarn, Danh hieu (cap bac), Slogan cua ea nhan, HQ ten, Gioi tinh,thang nam sinh, Dan toe, se CMND, Nai ccip CMND, Ngay c~p CMND, s6 dienEmail, Ma s6 thue ea nhan, s6 tai khoan Ngan hang, Dia chi. .

2. D6i m~t khfiu dang nhap3. Thanh tich4. Thong ke hoa h6ng5. Bang ke hoa h6ng, Bang ke PV, thBng ke don hang6. HQp thir

TPHCM, ngay 20 thang 4 nam 2017D~i di~n theo phap lu~t cua doanh nghi~p

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