CV Engels

curriculum vitae Harrie Kepser Phone number +31(0)624097384

page 1 27 november 2014

Personal information Last name Kepser First Name Harrie Gerardus Maria Birthday 26 augustus 1970 Birthplace Venray Nationality Dutch Civil status Married Driving-licence Category B Residence Velden Phone number +31(0)624097384 E-mail [email protected]

http://nl.linkedin.com/in/harriekepser

https://twitter.com/harriekepser

Personal Profile My interest lies in convincing and guiding future and/or current clients. I’m a real doer; independent, stress resistant, energetic and client and result oriented. I convince my clients because I possess a lot of knowledge about the products I sell and I am only satisfied if my clients are satisfied. Furthermore, I am honest and people know exactly what they can expect of me. Moreover, I am very flexible and travelling or to working on weekends and evenings is not a problem for me. I often receive the feedback that characterises me as being empathic with a lot of goodwill. Work experience September 2013 Account Manager B2B Telecom to July 2014 Scaldis Telecom BV, Venlo

Competences: Flexible and Stress Resistant, Commercial and Result Oriented, Client Oriented, Listening, Market Oriented, Planning and Organising, Creative and Communicative Skills.

General tasks - Acquisition based on existing product portfolio; - Maintaining and enhancing existing relationships; - Building and maintaining a regional network; - Identifying competitive activities; - Organising relationship oriented activities; - Realising turnover and acquisition targets; - Participation in network activities and trade fairs; - Supplier management;



- Setting up and maintaining company website: www.scaldistelecom.nl ; - Setting up marketing activities; - Setting up and maintaining social media; - Developing and maintaining monthly newsletter; - Developing a quotation tool in Excel (VBA); - Organising fair participation. Acquisition - Conducting acquisition by approaching potential clients; - Making visiting appointments; - Making visits; - Presenting Scaldis Telecom as a whole; - Bringing product portfolio to people’s attention; - Analysing client’s specific product needs and market opportunities; - Processing information in CRM system; - Timely submission of suitable quotations or concluding assignments; - Monitoring follow-up of the back office and technical service department. Existing clients - Making visiting appointments; - Making visits; - Analysing client satisfaction and additional aftersales options; - Processing information in CRM system; - Timely submission of suitable quotations or concluding new assignments; - Monitoring follow-up of the sales with the back office and technical service

department. Order processing - Creating order confirmation; - Ensuring delivery time and communication with the client; - Installation of equipment and training of users; - Billing and monitoring payments; - Monitoring margins according to guidelines; - Keeping client records up-to-date; - Entering expected future orders in the forecast. Product / Market knowledge - Ensuring the correct and up-to-date knowledge of the products; - Attending Sales meetings; - Conducting internal consultation where required or desired; - Attending relevant training or trade fairs; - Keeping knowledge up to date; - Expanding our own business network; - Keeping track of trade literature.



January 2009 Account Manager B2B Telecom to January 2012 T-Mobile Retail BV, area Limburg

Competences: Flexible and Stress Resistant, Commercial and Result Oriented, Client Oriented, Listening, Market Oriented, Planning and Organising, Creative and Communicative Skills.

General tasks - Acquisition based on existing product portfolio; - Maintaining and enhancing existing relationships; - Building and maintaining a regional network; - Identifying competitive activities; - Organising relationship oriented activities; - Realising turnover and acquisition targets; - Participation in network activities and trade fairs.

June 2005 Shop Manager Telecom / Trainer to January 2013 T-Mobile Retail BV , Weert, Venlo en Nijmegen

1. Shop Manager Telecom

Competences: Flexible Attitude, Client Oriented, Managing, Listening, Market Oriented, Results Oriented, Planning and Organising and Entrepreneurship.

General tasks

- Personnel administration: creating personnel plans and

entering/maintaining this in the hour registration system; - Shop administration: ensuring the right flow of goods, orders,

entering, processing money flows, managing inventory, office supplies etcetera;

- Safety policy; - General shop image: ensuring the correct and clean appearance of

the shop floor and the back office in accordance with the prescribed guidelines.

Managing a group of 10 FTE - Identifying limits / frameworks in which people operate; - Identifying what results are expected of personnel in their

position/role and clearly communicating this to them; - Periodically discussing performance indicators with the individual

employees; - Interim adjustments when employee performance remains below

what is expected; - Identifying priorities and communicating them to the employees; - Identifying limits.



Coaching - Starting the day with a sales kick off; - Coaching on the job by being actively present on the sales floor; - Actively listening and adjusting sales talks; - Motivating; - Conducting weekly ‘10 minute talks’ and discussing the results; - Discussing daily results of the client assessments with employees; - Setting up of a personal development plan with employees. 2. Trainer Performance Management for shop

Managers For T-Mobile I have successfully set up and implemented training with respect to the Performance Management system for shop managers. This system ensures an assessment cycle of employees and helps manage their personal development.

February 2004 General Manager Leisure to March 2005 Marina Oolderhuuske Recreatie BV, Roermond

- Head of Front Office; - Head of Marketing & Sales; - Head of Housekeeping Management.

October to Employee Animation Team November 2002 BuenaVentura, Playa del Inglés Gran Canaria Spanje January 1985 Assistant Manager Leisure to July 2002 Camping de Schans BV, Hotel Restaurant & Partycentrum De

Oude Hoeve BV and VOF Resort Arcen, Arcen This was a family business with three companies. I worked myself up to assistant manager. I was also active as Head of Marketing, IT, (back/front) Office, the Call Centre, Housekeeping Service, Entertainment and the Park Centre.

Education 1983 – 1987 Mavo, scholengemeenschap de Hamert, te Wellerlooi; 1987 – 1991 Middelbare detailhandelsschool (Secondary retail school), te

Nijmegen; 2004 Social Hygiene; 2012 business first aid (BHV).



Training 2013 Sales training VOIP telephony, OneXS; 2011 Moving toward the future, Focus Nederland; 2010 Styles of communication, Persona International; 2006 Me & the other, IBS; 2005 Direct coaching, Gooi Consult; 2005 Performance Management, Gooi Consult/T-Mobile; 2005 Commercial sales, Topscore; 1997 Time Management and friendly / commercial thinking and acting, DWC Europe; 1996 Management en Organisation, Kenneth Smit; 1996 Train The Trainer, Kenneth Smit; 1995 Direct effectively, DWC Europe; 1994 Communication training, Kenneth Smit.

Other skills - Languages: excellent spoken and written Dutch and German. Very good spoken and

written English; - Excellent knowledge of: Windows, Microsoft Word, Excel, PowerPoint, Outlook and

Access; - Excellent knowledge of Visual Basic for programming Microsoft Office applications such

as Excel and Access; - Very good knowledge of the Joomla CMS package for developing and maintaining

websites; - Familiar with Eurecrea booking programme and Macro+ booking programme; - Familiar with several Management Information Systems such as SAP; - Quickly gets to grip with any new software.

Hobbies and Interests - Making music - Gardening - Travelling

References and Testimonials For my references I gladly refer you to my LinkedIn page: nl.linkedin.com/in/harriekepser/ Testimonials and contact details are available on request.

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