RESUME

MIR MUZAFFAR ALI

056-4789819056-4048297 Mirmuzaffarali@gmail.com

Career Objective:

Aspiring for a dynamic position in a professionally managed organization where my knowledge and communication skills will be contributed to the maximum extent and wish to grow along with organizational goals.

Current Company:

Company : DUNIA FINANCE LLC.Designation : Debt CollectorDuration : Aug’2014 to till Date.

Responsibilities:

Working on given delinquent portfolio of Auto loan, personal loan and credit card assigned by the Team Manager.

Calling the customers on their mobile number, office numbers reference and home country number, through this informing them to make the overdue payments.

Following up with field visit team & agencies for collecting the payments from the customers.

Coordinating with the agency managers for the recovery of the outstanding dues and updating them.

Maintaining database of customers which are not contactable and knowing them by skip tracing.(social websites, job portals)

Providing crystal clear information to the customers about the overdue payment and the charges. (Late payment and Interest charges).

Educating the customers regarding Al Etihad Credit bureau, if customer is not making payment on time then they will be a defaulter and will get affected to his credit history.

Informing the customers about importance of making payment to avoid further consequences.

Updating each and every details of customer in cms and crm Achieving the target assigned by the Team Leader on monthly basis.

Past Experiences:

Company : Seventh Sense Technologies Pvt Ltd at Saudi Airlines HQ (onsite) Jeddah, KSA.

Designation : SAP ENDUSER ON FIDuration : April 2012 TO DEC2013.

Worked onsite in two departments

In CASH & BANKING OPERATIONS:

Uploading statements electronically and exceptional cases as manually. Cross verifying the uploaded statements for automated payment. Handling more than 40 International banks. Uploading statements electronically by using t-code ZFI_BR Manually uploading statements using t-code FF67 Handled Bank Reconciliation Statement and cleared the transactions in SAP Clearing the Posted Documents (Incoming Credits, Outgoing cheques

and outgoing others e.g. Salaries) Reconciling uploaded Bank statements with DFO’s posted documents. Preparing the Accruals during the period closers. Generating Financial reports for every month for each Bank.

In ACCOUNTS PAYABLE: (April 2012 to November 2012)

Handled International DFO’s & RFO’s. Keeping track of individual vendor & customer payment details. Keeping track of payment details with Intercompany for internal settlement Within inside and outside kingdom. Requesting for the stabilized amount for DFO’S Following the payment details for DFO’s, RFO’s & STATION MANAGER’s

requirements. Booking of all types of expenses pertaining to other SBU’s like TSV, SPA, MEDICAL, CATERING, CARGO & FUEL. Request to create vendor & customer to RFO. Maintaining separate records for individually to all SBU’s.

2+ Years of Experience as Senior Process Associate

Company : Panax Solutions

JOB PROFILE & RESPONSIBILITIES AT PANAX SOLUTIONS

Collecting online data from Delhi, Mumbai & Bangalore Offices.

Transferring data to MS Access which requests raised from different Departments.

Maintaining Details of Collected data from different locations accordingly.

Generating Reports Weekly by using Company Predefine Automated tool.

Prepared reports and the same forwarding to the Manager to Bangalore Office (Panax).

Co-ordinating with collection department and maintaining bills of different departments.

Making Final Settlements of Bills like the amount which has to pay to the Hotels and Travel agencies.

3 years of Experience with ICICI Bank LTD Hyderabad

Company : ICICI Bank ltdDesignation : Senior Collection Officer

JOB PROFILE:

Calling the customers on their mobile number, office numbers, references from other sources, through this informing them to make the payment towards loan overdue.

Doing regular follow ups with field visit team for collecting the payments from the customers.

Providing crystal clear information to the customers about the overdue payment and the charges. (Late payment and Interest charges).

Educating the customers regarding CIBIL scores, if he is not making payment on time then he will be a defaulter and Cibil scores will get affected.

Using FCRM application - Finnacle Customer Relationship Management for checking overdue and repayments.

Use to do SKIP Tracing for Delinquent customer through Facebook, Google and also from other job portals also.

Coordinating with the agency managers for the recovery of the outstanding dues and updating them.

Guiding the customers in using I-BANKING for making the outstanding dues. Participating in other activities such as arranging trainings for new joiners and

helping them how to probe and convenience the customer to do the payment. Making the arrangement for the customers for full and final settlement.

I have started my career as Phone banking Officer at ICICI Bank. Dealing with different products like all types of Savings Account, Fixed

deposits, Current Accounts and NRI Accounts. Online checking of customer database like saving accounts, statement of

accounts, and deliverables of customers. Checking online status of New Account opening applications through E-Search

and SFA (Systematic Functioning Application). Checking online status of cheque clearance like (local, outstations &

upcountry cheques) using Finnacle application and co-coordinating with RPC (Regional Processing Centre) regarding the same.

Co ordinance with BDU Team, Audit Team and Branch Operational Managers. Using FCRM application – Finnacle Customer Relationship Management. Auditing of the service requests captured by different departments and

processing the end to end resolution to the customer queries by coordinating with respective departments.

Additional Responsibilities: Monitoring the Team in the absence of Team Leader.

Extend our shifts in terms of reaching our bucket target. Giving Process Refreshers and Training to the new joiners in the team. Achieving given target in an appropriate time.

Technical Skill:

MS Office (Word, Excel PowerPoint) Tally ERP 9, Peachtree, Quick Books

SAP – FI / CO ECC 6.0

Strengths:

Having great enthusiasm to work hard Ability to work under pressure Good analytical and Technical Skills Good Communicative Skills Quick Learner motivated and dedicated to getting the job done Result oriented and focused approach towards the task and challenge at hand Consistent, Courteous and Professional at work

Academic Details:

MBA from Osmania University 2004-2006

B.Com (Computers) from (Kakatiya University) 2000-2003

PERSONAL PROFILE:

Father Name : Mir Vilayath AliDate of Birth : 25-08-1982Marital status : SingleLanguages Known : English, Hindi, and UrduPassport number : H 3417836Date of Issue : 24/03/2009Date of Expiry : 23/03/2019

(MIR.MUZAFFAR ALI)