CV (Resume) - Abhay Ashok Walvekar v1

RESUME

Abhay A. Walvekar E-mail: [email protected] [email protected] [email protected] [email protected] Mobile: +91 98863-84540

#5,2nd Main, Nagarabhavi Circle Phone: 080-23211767 (RES)Nagarabhavi 1st StageTeacher’s ColonyBangalore - 560072 - Karnataka, India

Career Objective

To develop a career in an organization that provides excellent training to make strong contribution to organizational goals through continued development of professional skills.

To be associated with a progressive Organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be a part of team that dynamically works towards growth of organization and gains satisfaction.

Summary

1 year experience as Service Availability Manager / Service Delivery Manager and Business Programs Manager

1 year experience as Functional Manager (Operational Manager / Staff Manager)

2.6 years of experience as Project, Program & Portfolio Manager (Delivery Project, Program and Portfolio Manager) for IT Infrastructure Services Delivery.

8 Years of experience in Mainframe, AS400 and Midrange Production Control Support (Tool Admin and Product Support), Scheduling and Batch Monitoring & Restarts and Console Operations.

1.5 years’ of experience as Project / Program / Portfolio Office Administrator / Co-Ordinator (PMO Administrative Analyst) in Project / Program / Portfolio Management Office, CPO Co-Ordinator and Project / Program / Portfolio Co-Ordinator

8 months of experience as Transition and Transformation Project and Program Manager

Academic Profile

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Bachelor of Engineering (Electronics & Communication Engineering) in Visveshwaraiah Technological University, Bangalore completed in the year April 2005 from Vivekananda Institute of Technology with an aggregate of 60%

XII std in K.L.E Independent PUC, Bangalore completed in the year March 1999 with an aggregate of 65.66%

X std in New Public High School, Bangalore completed in the year March 1997 with an aggregate of 77.44%

Professional Experience

Working as Service Availability Manager / Service Delivery Manager and Business Programs Manager from March 30th 2015 to till date.

Working as Functional Manager (Staff Manager / Operational Manager) for Operations and Tools Teams from March 30th 2015 to till date.

Worked as Project, Program and Portfolio Manager from November 2012 to March 30th 2015.

Worked as Transition and Transformation Project and Program Manager from 15th April 2013 to 15th December 2013.

Worked as PMO Administrative Analyst / Co-Ordinator, CPO Co-Ordinator and Project Co-Ordinator from 9th April 2012 to 7th June 2013

Performed and Completed On-Site Knowledge Transfer of a client from Hong Kong in Month of May 2011 May 2nd 2011 to 15th May successfully in IBM India Pvt Ltd.

Worked as Production Control Analyst (Systems Operations Lead Specialist) in IBM India Pvt Ltd from 9th April 2007 to 9th April 2012. Worked Control-M tool (6.2, 6.3 and 6.4) and TWS (8.1) support Admin and Scheduler. Also as a TSM, AS400, CA-7 and CA-11 Scheduler.

Worked as System Associate-Production Control in Affiliate Computer Services India (ACS) Pvt Ltd (ACS) from 20th September 2005 to 2nd April 2007.

Performed and Completed Reverse and Off-shore Knowledge Transfer, Shadowing and Reverse Shadowing of different clients in ACS India Pvt Ltd and IBM India Pvt Ltd successfully from 20th September 2005 to 2nd August 2014.

Working as Project and Program Co-Ordinator and Scheduler / Junior Project and Program / Portfolio Manager and PMO/POM in IBM India Pvt Ltd from 9th April 2012 to 7th June 2013 handling different projects, programs and portfolios and also in Transition, Transformation, Solutioning, Engagement, Client Briefing, RFS, Project Services and Business Acquisition service lines as PMO Administrative Co-Ordinator and Analyst. Project Office Co-Ordinator and Analyst for Management.

Junior Project / Program / Portfolio Manager and Co-Ordinator for quality related Management Projects and Programs - PMO Administrative Analyst/Co-Ordinator for quality related Management Projects and Programs by creating decks, governance set-up and enhance the efficiency of Management quality portfolio - Project / Program / Portfolio Office Administrator / Co-Ordinator and Manager for quality related Management Projects and Programs and setting up PMO for the same.

Computing Skills and Exposure

Operating Systems : OS/390, Z/OS.

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Languages : JCL Access Methods : VSAM OLTP : ISPF, CICS Security & Management : RACF, VTAM, TCP/IP Environment : TSO/ISPF, SYSPLEX RDBMS : DB2, SQL, MySQL Tools Used : CA7, Control-M, CA11, Peregrine Service

Center, Maximo, Manage Now, CM Integrator, and Hardware Management Console (HMC), TWS, TSM,HP Open View DataProtector , AS400, eServer iSeries

Others : JES2, JCL Utilities Misc : VLSI, Power Electronics, DSP, Control

Engineering, Analog and Digital Communication, Mobile Communication, Computer Communication Network, Antenna and Wave Propagation, Microwave Circuit and Devices, Information Theory and Coding, Bluetooth, Reliability Engineering

Programming Languages: C, C++, HTML, CGI Script, UML, Java, MATLAB, VHDL and OOPS, Kernel Programming, Shell Scripting, Shell Programming

Operating Systems: Windows, Linux, UNIX (Solaris, AIX, HP-UX) RTOS: VxWorks

Assembly Level Programming:

1. Microprocessors (8085, 8086, 8087) and Micro controller (8051)2. Embedded Controller (PIC) and Motorola Micro controllers3. Agromag Industrial I/O pack series IP480 module4. Motorola MC3487 and MC3486 IBM Certified ITIL V3.2011 Foundation Certified IBM Accredited Advisory Project and Program Manager

Projects

1. IBMDuration : March 2012 – till dateRole : Functional Manager (Staff Manager / Operational Manager)ROLES/RESPONSIBILITIES:

Manage a specific functional area in a regional, geographic or other related scope, i.e. Application Services, Consulting Services or Delivery Excellence focusing on Global Delivery strategy, targets, and channel development.

Play a key role in managing across a broad set of business and technical disciplines to use pertinent client and offering information.

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Ensure that new service implementations or adaptation of existing environments should not only consider the IT alternatives but also how factors such as cultural and human system dynamics influence the technology selection and implementation of IBM's total solution offering.

Ability to analyze and model large and/or complex service systems across all private or public sectors of the service economy.

Demonstrate customer interaction skills equivalent to a business consultant seeking to improve productivity, quality, regulatory compliance, or innovation of a service system. Sustainability of effectiveness in this role will require an on-going discovery, analysis, and implementations of emerging services innovation frameworks and tools.

In-charge of the Information & Tools functional area - typically, the BIE leader.

2. IBMDuration : Nov 2012 – till date

Role : Service Availability Manager / Service Delivery Manager and Business Program Manager

ROLES/RESPONSIBILITIES:

Optimizing the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to it’s clients in a cost effective manner Delivering an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration Providing integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes

Assuring that services and components are designed and delivered to meet their availability targets Deep technical skill set and knowledge of customer environment Bridge gaps between delivery teams and drive rapid recovery during incidents Providing a holistic view of the customer’s environment and make recommendations to improve overall service

Promote monitoring systems to enable speedy detection and remediation of potential and actual IT failures

Proactively identify cost effective availability improvements within an availability plan

Influence the design of services and components to align with business needs Initiate infrastructure changes to promote better system availability Use information about problems and incidents to analyze availability challenges

and eliminate chronic issues Use specific information from driving major incidents to drive technical teams to

stronger RCAs and corrective actions which will reduce the frequency of repeated incidents

Ensure major changes undergo rigorous review before implementation to help prevent incidents

Continually improve upon the Recovery Model for resolution of Major Incidents to restore service quickly

Participate (or lead/own as appropriate) in the creation, client approval and execution of the Client Delivery Plan

Establishes and fosters a relationship with the client, builds a management with the client and owns and drives IBM deliverables for that client Is a member of the senior account team

Manages all delivery communications with sending Geo and end customer Ensure relevant governance /interlock with Sending Geo, end customer and

technical service lines

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Interlocking with senior Management in GTS to discuss process improvements for productivity gains

Project oriented leadership of customer teams from different locations Review service line performance (overall view) and devise improvement plans as required

Integrate services to meet service level agreements and budgets Responsible for service quality, service delivery performance and drives service

excellence Define, Own Service/Quality, Process Improvement plan Client Facing Exposure and Strong Relationship Management skills are a must; Contract Management Service Reporting (internal and to the customer) in accordance with the

contract Control of budget (project expenses, indirect expenses, etc) Continuous efficiency increase, project expenses reduction as well as

optimization of the utilization of the involved center organization Reviewing SOW & updating it through Change Process; Synchronization of

scope across SOW, OAM and CTM Manage the delivery commitments of the GDC according to the contract or SOW

(Statement of work) Responsible for service delivery audit readiness Ensures Compliance to all Business Controls activities Ensure Audit Readiness for Service delivery Exposure to SOX, Corporate audits

is highly desired Audit support and coordination Driving Internal and external governance calls with team and customer Audit & Compliance management Lead workshops and walk Suppliers through scenario workshops Skills required

are Request for Fulfillment, Incident, Event Management, Problem and Change Document ITIL processes and procedures, Suppliers Interaction Models and

procedures Business analysis of existing and new process requirements for delivery of a

service Work as part of a team to successfully deliver project tasks for service

management services being transitioned from incumbents or new services introduction

Analysis of Service Management processes against SM Best Practices and identification of gaps/areas for process improvement and drive improvement implementation

Conduct operational compliance review against established process and procedures in the areas of Incident, Problem, Change, Service Level, Reporting etc and drive improvement implementation

Creation of processes training materials and the conduct of process training to internal staff and external Suppliers/Customers as and when required

Promote monitoring systems to enable speedy detection and remediation of potential and actual IT failures

Proactively identify cost effective availability improvements within an availability plan

Influence the design of services and components to align with business needs Initiate infrastructure changes to promote better system availability Use information about problems and incidents to analyze availability challenges

and eliminate chronic issues Use specific information from driving major incidents to drive technical teams to

stronger RCAs and corrective actions which will reduce the frequency of repeated incidents

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Ensure major changes undergo rigorous review before implementation to help prevent incidents

Continually improve upon the Recovery Model for resolution of Major Incidents to restore service quickly

Participate (or lead/own as appropriate) in the creation, client approval and execution of the Client Delivery Plan

Establishes and fosters a relationship with the client, builds a management with the client and owns and drives IBM deliverables for that client Is a member of the senior account t

Experience in Account Transition and Transformation and also knowledge on Account Onboarding, Compliance activities

Data center management and data center support experience Understanding of Metrics, Account SLA, SLO's Understanding of working with mission critical setup working with global clients Drive/manage service quality and improvement of service delivery processes Continually identify ways to reduce defects, cost of delivery of services and

improve service quality Understanding on ITIL principles Understanding of controls & audit readiness Understanding of team and people management Understanding of IBM and competitor IT landscape Willing to work in shifts in line with the service delivery team Strong communication skills, both oral and written as well as ability to present

to the senior leadership team Provides leadership for Account delivery Teams during recovery situation Assists the DPE/PE in managing customer satisfaction Serves as a single point of contact for Application teams, Delivery teams and

Account team Manages all delivery communications with Sending Geo and end customer Ensure relevant governance /interlock with Sending Geo and Delivery teams Review service line performance (overall view) and devise improvement plans

as required Integrate services to meet service level agreements and budgets Responsible for service quality, service delivery performance and drives service

excellence Define, Own Service/Quality Improvement plan Client Facing Exposure and Strong Relationship Management skills are a must Contract Management Authoring SOW, Periodic review & updates through Change Process Synchronization of scope across SOW, OAM and CTM Responsible for service delivery audit readiness Ensures Compliance to all Business Controls activities Audit support and coordination Should be familiar with ITIL and Project management concepts Drive/participate in the review and reporting of Major Incidents / Outages Responsible for day to day service delivery and systems performance Ensures implementation of and compliance with documented operations

management practices and procedures specifically for problem, change, incident management and request for service processes

Supports the DPE in day to day operations Coordinates the problem & change ticketing systems between multiple portals

and multiple ticketing systems that are not integrated With direction from the DPE, is the customer’s focal point for key aspects

concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operations contacts

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Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the DPE in the service status meetings held with the customer

Analyze Service Level agreements for trends, financial impacts, and customer satisfaction and assist to mitigate damages

Understand and participate in the execution of problem and change processes Raise requirements to the relevant delivery organization functions in order to

improve efficiency Gather problem and change management and service level metrics from

service delivery towers and assist the DPE to consolidate Understand contractual requirements that relates to delivery operations Support the DPE for customer satisfaction in regards to delivery services Drive/participate and coordinate Major Incidents Responsible for the notification and preparation of executive alerts for Major

Incidents and/or critical problems Drive/participate in the review and reporting of Major Incidents / Outages Be Available during the Business hours of the Customers or Accounts Aligned to

individual Serves as a single point of contact to for service delivery for all Service

lines/Technology Manages all delivery communications with sending geo and end customer Drive Major Incidents to closure Manage Account Performance Interlink between all support teams on identifying DPP & RCA’s Actively Chair and Participate in CAB as agreed with Customer or Sending Team Define, Own Service/Quality Improvement plan Authoring SOW, Periodic review & updates through Change Process Ensure relevant governance /interlock with Sending Geo and technical service

lines Prepare Daily/Weekly/Monthly Operational or other Delivery Related Reports Manage Own Third Party Vendor integration, including managing sub contracts Inspect and monitor resources to maintain Client expectations for quality

service delivery Check Daily Incident Trend, Backlogs and Incident or Service Request SLA

Misses. Ensure that Contract SLA.'s/SLO's are met or exceeded Manage Service Delivery/Project risk for client and IBM Responsible for driving the methods, processes, metrics, and tools associated

wth the organization supported Represent Delivery for RFS's or PCR's Manage change requests, maintaining baselines as appropriate Conduct RCA analysis and communicate results to DPE / client Proactive Improvement of Processes and Quality (i.e., use of Six Sigma

Methodologies, SEI CMMI, ISO 9001) where appropriate Establish Standards, Processes, Organizations Drive/Manage service quality and improvement of service delivery processes Transformation Responsible for service quality, service delivery performance, service

excellence and continual Improvement Responsible for defining and owning the Service/Quality Improvement plan Continually look for ways to improve quality through innovation and automation Review service line performance (overall view) and devise improvement plans

as required Implement Quality Process Metrics Responsible for service delivery audit readiness

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Ensures Compliance to all Business Controls compliance and SA&D activities Reduction in Incidents or repetitive incidents Identify ways to reduce cost and improve service Support the deployment and assessment of resources Identify opportunities for innovative IBM solutions that grow revenue, increase

customer sat and /or reduce cost Audit Readiness Ensure Audit Readiness for Service delivery. Assist during SOX, ISO , CTP & other Corporate audits Escalate within Service Line/Competency to ensure appropriate execution of

their Service Compliance and Business Controls execution Contribution to Client Satisfaction Managing customer satisfaction Present a seamless Service delivery view to the Client Mentoring Look for opportunities to participate in give back and act as a mentor to others

in service delivery to help grow their skills Integrate services to meet service level agreements and budgets This role supports the DPE and/or PE as the service delivery advocate. They

proactively monitor the problem and change process and manages problem and change issues and alerts as needed. They work with the customer (project office) to understand issues and requirements and responds to requests for new services (RFS's) to help grow the business. They help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. They lead and direct the delivery team with direction from the DPE/PE. They monitor and manage Service Level performance on assigned account(s) and reports attainment and potential exposures in a timely manner.

Provides leadership for Account delivery Team Assists the DPE/PE in managing customer satisfaction. Serves as a single point of contact for AT&T, Delivery teams and Account team Manages all delivery communications with sending geo and end customer Ensure relevant governance /interlock with Sending Geo and AT&T Review service line performance (overall view) and devise improvement plans

as required Integrate services to meet service level agreements and budgets Responsible for service quality, service delivery performance and drives service

excellence Define, Own Service/Quality Improvement plan Client Facing Exposure and Strong Relationship Management skills are a must. Contract Management Authoring SOW, Periodic review & updates through Change Process Synchronization of scope across SOW, OAM and CTM Responsible for service delivery audit readiness Ensures Compliance to all Business Controls activities Audit support and coordination Should be familiar with ITIL and Project management concepts. Provide the account manager with a single point of contact, and be the

advocate between Service Delivery and the account team. Ensure positive customer satisfaction and customer relationship is maintained. Manage delivering to contract performance standards and client

measurements. Drive/manage service quality and improvement of service delivery processes. Continually identify ways to reduce cost of delivering the services and improve

service. Drive/participate and coordinate crisis management.

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Drive/participate and coordinate audit readiness. People management responsibilities. Create and nurture a positive environment through leadership, coaching,

mentoring etc Develop technical talent and leadership in the team. Encouraging innovations and good ideas. Focus on personal and professional development and appropriate certifications

for team members. Identify and develop future leaders with personal focus on mentoring and

coaching. Ability to analyze data and Present the same. Strong technology understanding with in Distributed Server Environment. Data center management and data center support experience. Understanding of working with mission critical setup working with global

clients. Become a change agent to drive GDF initiatives in the pool. Continually identify ways to reduce defects, cost of deliver of services and

improve service quality. Strong Incident, Problem and Change management skills. Strong understanding on ITIL. Understanding of controls & audit readiness. Adept in team and people management. Understanding of IBM and competitor IT landscape. Willing to work in shifts in line with the service delivery team. Strong communication skills, both oral and written as well as ability to present

to the senior leadership team. Overall ownership of Service delivered for the above mentioned scope Primary point of contact for service levels, escalations and issues for customer

for the aforementioned scope Owner of overall customer relationship and customer satisfaction within the

Delivery Centre Responsible for Security and audit compliance, reviews & actions Manage service to contract (SLAs, dates and performance measures) Communicate service interruption, root cause analysis, action plans,

capacity/performance trend analysis and issues to agreed IBM/business contacts (as agreed with DPE/PE) Provide timely and accurate Internal reporting Ensure that IMACs and Service Requests are actioned in line with contract

commitments Responsible for service activation and deactivation for SM and SSO Preparation and chairing the Global Operation Committee Handling day- day compliance activities. Handling Audits (SOX, CTP, Corp, SSAE16 testing and many more) Handling Security exceptions and running customer calls. Managing the Health check and patching activities. Managing the Project Managers team who are working on security, network,

mainframe DR, builds, decommission. We need to manage Sev 1, 2 issues and work with SAM's. Work with Security DPE on adhoc projects. Drive/manage service quality and improvement of service delivery processes. Continually identify ways to reduce cost of delivering the services and improve

service. Drive/participate and coordinate crisis management. Drive/participate and coordinate audit readiness. The Service Delivery Manager will be client facing and interacting with DPE / PE. Client Facing skills

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wide range of technical background, not deep knowledge - incident/change processes - Sev 1 escalation knowledge This role is the primary contact between the DPE and delivery support

organization. They are an integral part of the account planning and delivery support strategy. They support the DPE and/or PE as the service delivery advocate. They proactively monitor the problem and change process and manages

problem and change issues and alerts as needed. They work with the customer (project office) to understand issues and

requirements and responds to requests for new services (RFS's) to help grow the business.

They help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficiency.

Overall ownership of Service delivered for the above mentioned scope. Primary point of contact for service levels, escalations and issues for customer. Owner of overall customer relationship and customer satisfaction within the

Delivery Centre. Responsible for Security and audit compliance, reviews & actions. Manage service to contract (SLAs, dates and performance measures). Communicate service interruption, root cause analysis, action plans, and

capacity/performance. Trend analysis and issues to agreed IBM/business contacts (as agreed with

DPE/PE). Provide timely and accurate internal reporting. Ensure that IMACs and Service Requests are actioned in line with contract

commitments. Responsible for service activation and deactivation for SM and SSO. Preparation and chairing the Global Operation Committee. Prepare Documents for your respective accounts related to the following – Know your Customer Contact and Escalation Process for IBM & Customer Update Connection in W3 and Local Team room SDM to verify ISM Queues , information on Customer and IBM queues Ensure all the tools are working Important or business Critical Applications and Servers SLA is communicated to the support teams and management Be Available during the Business hours of the Customers or Accounts Aligned to

individual Serves as a single point of contact to for service delivery for all Service

lines/Technology Manages all delivery communications with sending geo and end customer Drive Major Incidents to closure Manage Account Performance Interlink between all support teams on identifying DPP & RCA’s Actively Chair and Participate in CAB as agreed with Customer or Sending Team Define, Own Service/Quality Improvement plan Authoring SOW, Periodic review & updates through Change Process Ensure relevant governance /interlock with Sending Geo and technical service

lines Prepare Daily/Weekly/Monthly Operational or other Delivery Related Reports Manage Own Third Party Vendor integration, including managing sub contracts Inspect and monitor resources to maintain Client expectations for quality

service delivery Check Daily Incident Trend, Backlogs and Incident or Service Request SLA

Misses. Ensure that Contract SLA.'s/SLO's are met or exceeded

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Manage Service Delivery/Project risk for client and IBM Responsible for driving the methods, processes, metrics, and tools associated

wth the organization supported Represent Delivery for RFS's or PCR's Manage change requests, maintaining baselines as appropriate Track Baselines , FTE details and Customer IT Architecture on an ongoing bases

though the length of the contract Participate in Technical proposal preparation and submit to DPE/PE for review

and approval Compliance with agreed to Client change control process Compliance with IBM change control process Establish and utilize issue and Risk management process Manage Problem and Change Chair Participate in the Change Control Board (CCB) and/or change control

process Escalate within Service Line/Competency to ensure appropriate execution of

their Service Compliance and Business Controls execution Availability Measurements/Reporting Conduct RCA analysis and communicate results to DPE / client Proactive Improvement of Processes and Quality (i.e., use of Six Sigma

Methodologies, SEI CMMI, ISO 9001) where appropriate Establish Standards, Processes, Organizations Drive/Manage service quality and improvement of service delivery processes Transformation Responsible for service quality, service delivery performance, service

excellence and continual Improvement Responsible for defining and owning the Service/Quality Improvement plan Continually look for ways to improve quality through innovation and automation Review service line performance (overall view) and devise improvement plans

as required Implement Quality Process Metrics Responsible for service delivery audit readiness Ensures Compliance to all Business Controls compliance and SA&D activities Reduction in Incidents or repetitive incidents Identify ways to reduce cost and improve service Support the deployment and assessment of resources Identify opportunities for innovative IBM solutions that grow revenue, increase

customer sat and /or reduce cost Audit Readiness Ensure Audit Readiness for Service delivery. Assist during SOX, ISO , CTP & other Corporate audits Ensure delivery organization is ready for all internal and external audits Escalate within Service Line/Competency to ensure appropriate execution of

their Service Compliance and Business Controls execution Drive audit readiness and ISeC (Information Security Controls) compliance

which is replacing GSD331 or ITCS 300 Contribution to Client Satisfaction Managing customer satisfaction Present a seamless Service delivery view to the Client Present the Client view to IBM Delivery Define improvement plans on end-to-end management Communicate Status on day-to-Day operations Understand client requirements, business opportunity identification, guidance,

support and closure Mentoring

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Look for opportunities to participate in give back and act as a mentor to others in service delivery to help grow their skills

Integrate services to meet service level agreements and budgets

3. IBM Duration : Nov 2012 – till date Role : Project Manager & Program Manager ROLES/RESPONSIBILITIES:

Responsible for organizing and leading a cross functional team in developing and implementing project deliverables, with an emphasis on quality, productivity, and consistency

Responsible for providing technical direction and control of project personnel and for providing a framework for project planning, communications, reporting, procedural and contractual activity

Working with the client to identify business requirements and develop the proposal

Contract management Developing work plans, managing deadlines and coordination of project team

and sub-team activities Estimating project skill requirements, working with deployment to identify

appropriate resources and managing their integration into the team Defining and agreeing on deliverables and milestones Setting, monitoring and controlling scope Communicating status and vision to client management and stakeholders Overall team management, including regular evaluations Time, Budget and Resource management and Risk and Issue management This role is responsible for leading a project team in delivering a solution to the

client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.

They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.

They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client.

They provide day to day direction to the project team and regular project status to the client.

Execution and Control of Project Resources, Cost, Budget and Milestones / Deliverables

Quality, Procurement and Scope Management of Project and Communication, HR and Integration Management.

Creation of Project Carter, framework, plan and exit criteria, Ensuring Personal Integrity and Professionalism, Adhering to regulations and legal requirements, Adhering to ethical standards, Reporting unethical and illegal conduct, Disclosing real or potential conflicts of interest, Protecting the community and stakeholder values and Contributing to the Project Management Knowledge Base.

Sharing lessons learned with other project managers within company/organization

Providing mentoring and training to other project managers and stakeholders Writing articles related to project management Performing research Using effective communication techniques, Enhancing Personal Professional

Competence and Increasing and applying personal strengths and weaknesses Applying instructional methods and tools

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Increasing appropriate professional competencies, Ascertaining personal learning style and Applying training options

Closes the project through obtaining signoffs from the customer and ensure all CLAIM data has been submitted and Maintains Education at necessary level along Accountability for all aspects of the project

Completes mandatory project documentation using agreed procedures / templates according to project size

Provides project status updates on a monthly basis, including accurate tracking of actual cost v/s estimates and financial forecasting for next period

Creates and maintains close working relationships with the SDM and Helpdesk organizations, involving them in all projects in their area, from the earliest possible opportunity and keeping them fully appraised or progress and issues throughout the lifecycle of the project to ensure an integrated service

Invoices on time (interim or on completion, as defined in the SOW). Supporting data to be stored with invoice requests

Keeps Finance informed of any changes to cost and major milestone achievements

Ensures BAU Hand Over considered adequately Manages the project and delivery of results, within an agreed schedule and

budget. Manages Scope, Risks and Issues adequately to ensure customer satisfaction Update Issues & Risks logs on a weekly basis Manages Quality to appropriate targets. Ensures Quality reviews are carried out

where necessary Adheres to Change Management and Control procedures in place on the

account Manages the client, and the client’s expectations and gaining client confidence Creates and maintains close working relationships with the customer, with a

view to exploring any opportunities that could develop into new projects or services

Resourcing - engages appropriate skills Manages and leads the project team, and understands team interaction with

groups outside of the team Reports - both internally and to the customer where required Ensures Project Sponsor kept informed Maintains an ongoing and accurate Project Control Book (PCB) where

appropriate Lead project team in delivering a solution to the client using the appropriate

business measurements and terms and conditions for the project according to the project charter, project agreement or contract.

Managed overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.

Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client.

Provide day to day direction to the project team and regular project status to the client.

Understand overall financial performance versus agreed plans, balancing business needs and expenses.

Understand financial analysis including feasibility studies and ratio analysis as appropriate.

Ensure compliance to audit and business controls. • Analyze actual contract performance and costs to-date, contract plans and commitments, contract revenue, expense, and gross profit through the term of the contract.

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Understand capacity management planning data and assure that appropriate cost projections are made from the analysis.

Advice and counsel others regarding ITIL (Infrastructure Library) Foundation process model.

Understands ITIL (Infrastructure Library) Foundation process model and can recommend actions that may be considered to resolve problems or issues within this area.

Demonstrate expert knowledge in the ITIL (Infrastructure Library) Foundation methodologies.

Understand and apply the basic concepts of cost accounting such as project accounting and depreciation methods.

Be able to identify and understand all elements of cost associated with a solution. Understand the implication of various methods of accounting for cost.

Assure procedures are in place to meet the quality characteristics for technical and project management work products.

Understand the quality metrics that are important to IBM and the Client. Implement metrics to be used as part of the quality assessment and

improvement process. Analyze variations and trends, perform root cause analysis and take

appropriate action to ensure continuous improvement. Create a quality-oriented organization with focus on delivering Client value. Manage processes and measurements to ensure effectiveness, efficiency, and

continuous improvement. Manage contract scope, deliverables and commitments - including service

delivery, billing, resource investments - and working with the DPE and PE to measure performance against plan.

Manage day-to-day operational performance while assuring process consistency, adherence to business controls, and supplier performance. Perform or assist the DPE to provide scorecard reports to measure contract performance / deliverables.

Proactively ensure appropriate action plans have been established in response to any deviations from commitments to the client.

Understand and manage the conflicting interests of the client and IBM so that account objectives are optimized.

Understand the I/T security domain, including security policies and legal obligations.

Identify potential risks and associated security impacts for the client's business. Build and manage client relationships and expectations while developing

reference able accounts. Apply the current IBM Customer Satisfaction methodology as appropriate, using

tools, techniques, and job aids. Identify areas of client satisfaction and dissatisfaction by analyzing and

evaluating client feedback data obtained through client surveys, complaints, focus groups, workshops or personal feedback.

Ensure there is understanding of the client's complete request and expected levels of satisfaction.

Develop action plans to reduce gaps between client expectations and their perceptions of offering or solution quality.

Review and track actions defined to improve the client's satisfaction and capture measurable results for review with the client.

Validate that the client's condition of satisfaction has been met or exceeded. Make quality decisions that are in the mutual interest of the client and IBM. Develop and manage working and personal relationships with decision makers

within client's environment including the PE, DPE, functional, divisional, and operational, business partners, and suppliers.

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Thoroughly understand and possess knowledge of activities associated with developing, maintaining, and managing client relationships.

Use the information in the development of business plans, programs and strategies.

Become a key member of the client's organization and a trusted advisor. Act as the client's advocate and possess a track record for improving client

performance and results. Become a trusted advisor to the client and be involved in their decision making

processes to establish an ongoing strategic partnership. Contribute to actionable client relationship coverage plans which optimize resources to profitably develop, maintain, and strengthen ongoing business relationships between IBM and the client.

Recognize and evaluate actual or proposed changes to contract scope or mission, and subsequently incorporate, communicate and manage those changes.

Perform or assist the DPE to ensure that the contract is appropriately updated or renegotiated to reflect the change, and those financial plans and outlooks are revised if appropriate.

Changes may include addition of new services or service components, revisions to baselines or calculation of ARC/RRCs, conversion to new metrics such as function points from full-time equivalents.

Draft communications and amendments to the agreement and participate in the negotiations of the revised terms and conditions with the client.

Work effectively in cross-functional teams by understanding the goals and responsibilities of other functions and organizations represented on the team, and within own functional team. Keep team informed in all communications and foster a sense of teaming amongst the members.

Manage effectively in a matrix environment creating an environment for growth.

Encourage and reward team for innovation, positive results and achievements Demonstrate the ability to set direction, communicate and model effective

leadership behaviors in dealing with individuals and teams. Empower, coach and lead change. Effectively lead communications and team work in a distributed team

environment regardless of physical location. Develop a common set of objectives; agree on project schedules, delegation of

responsibilities. Negotiate and agree on how to achieve results. Responsible for organizing and leading a cross functional team in developing

and implementing project deliverables, with an emphasis on quality, productivity, and consistency

Responsible for providing technical direction and control of project personnel and for providing a framework for project planning, communications, reporting, procedural and contractual activity

Working with the client to identify business requirements and develop the proposal

Contract management Developing work plans, managing deadlines and coordination of project team

and sub-team activities Estimating project skill requirements, working with deployment to identify

appropriate resources and managing their integration into the team Defining and agreeing on deliverables and milestones Setting, monitoring and controlling scope Communicating status and vision to client management and stakeholders Overall team management, including regular evaluations Time, Budget and Resource management

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Risk and Issue management This role is responsible for leading a project team in delivering a solution to the

client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.

They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.

They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client.

They provide day to day direction to the project team and regular project status to the client.

Execution and Control of Project Resources, Cost, Budget and Milestones / Deliverables

Quality, Procurement and Scope Management of Project Communication, HR and Integration Management Creation of Project Carter, framework, plan and exit criteria Ensuring Personal Integrity and Professionalism Adhering to regulations and legal requirements Adhering to ethical standards Reporting unethical and illegal conduct Disclosing real or potential conflicts of interest Protecting the community and stakeholder values Contributing to the Project Management Knowledge Base Sharing lessons learned with other project managers within

company/organization Providing mentoring and training to other project managers and stakeholders Writing articles related to project management Performing research Using effective communication techniques Enhancing Personal Professional Competence Increasing and applying personal strengths and weaknesses Applying instructional methods and tools Increasing appropriate professional competencies Ascertaining personal learning style Applying training options Closes the project through obtaining signoffs from the customer and ensure all

CLAIM data has been submitted. Maintains Education at necessary level Accountability for all aspects of the project Completes mandatory project documentation using agreed procedures /

templates according to project size Provides project status updates on a monthly basis, including accurate tracking

of actual cost v/s estimates and financial forecasting for next period Creates and maintains close working relationships with the SDM and Helpdesk

organizations, involving them in all projects in their area, from the earliest possible opportunity and keeping them fully appraised or progress and issues throughout the lifecycle of the project to ensure an integrated service

Invoices on time (interim or on completion, as defined in the SOW). Supporting data to be stored with invoice requests

Keeps Finance informed of any changes to cost and major milestone achievements

Ensures BAU Hand Over considered adequately Manages the project and delivery of results, within an agreed schedule and

budget. Manages Scope, Risks and Issues adequately to ensure customer satisfaction

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Update Issues & Risks logs on a weekly basis Manages Quality to appropriate targets. Ensures Quality reviews are carried out

where necessary Adheres to Change Management and Control procedures in place on the

account Manages the client, and the client’s expectations and gaining client confidence Creates and maintains close working relationships with the customer, with a

view to exploring any opportunities that could develop into new projects or services

Resourcing - engages appropriate skills Manages and leads the project team, and understands team interaction with

groups outside of the team Reports - both internally and to the customer where required Ensures Project Sponsor kept informed Maintains an ongoing and accurate Project Control Book (PCB) where

appropriate Lead project team in delivering a solution to the client using the appropriate

business measurements and terms and conditions for the project according to the project charter, project agreement or contract.

Managed overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.

Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client.

Provide day to day direction to the project team and regular project status to the client.

Understand overall financial performance versus agreed plans, balancing business needs and expenses.

Understand financial analysis including feasibility studies and ratio analysis as appropriate.

Ensure compliance to audit and business controls. • Analyze actual contract performance and costs to-date, contract plans and commitments, contract revenue, expense, and gross profit through the term of the contract.

Understand capacity management planning data and assure that appropriate cost projections are made from the analysis.

Advice and counsel others regarding ITIL (Infrastructure Library) Foundation process model.

Understands ITIL (Infrastructure Library) Foundation process model and can recommend actions that may be considered to resolve problems or issues within this area.

Demonstrate expert knowledge in the ITIL (Infrastructure Library) Foundation methodologies.

Understand and apply the basic concepts of cost accounting such as project accounting and depreciation methods.

Be able to identify and understand all elements of cost associated with a solution. Understand the implication of various methods of accounting for cost.




appropriate action to ensure continuous improvement. Create a quality-oriented organization with focus on delivering Client value.

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Manage processes and measurements to ensure effectiveness, efficiency, and continuous improvement.

Manage contract scope, deliverables and commitments - including service delivery, billing, resource investments - and working with the DPE and PE to measure performance against plan.

Manage day-to-day operational performance while assuring process consistency, adherence to business controls, and supplier performance. Perform or assist the DPE to provide scorecard reports to measure contract performance / deliverables.

Proactively ensure appropriate action plans have been established in response to any deviations from commitments to the client.

Understand and manage the conflicting interests of the client and IBM so that account objectives are optimized.

Understand the I/T security domain, including security policies and legal obligations.

Identify potential risks and associated security impacts for the client's business. Build and manage client relationships and expectations while developing

referenceable accounts. Apply the current IBM Customer Satisfaction methodology as appropriate, using

tools, techniques, and job aids. Identify areas of client satisfaction and dissatisfaction by analyzing and

evaluating client feedback data obtained through client surveys, complaints, focus groups, workshops or personal feedback.




Validate that the client's condition of satisfaction has been met or exceeded. Make quality decisions that are in the mutual interest of the client and IBM. Develop and manage working and personal relationships with decision makers

within client's environment including the PE, DPE, functional, divisional, and operational, business partners, and suppliers.

Thoroughly understand and possess knowledge of activities associated with developing, maintaining, and managing client relationships.

Use the information in the development of business plans, programs and strategies.

Become a key member of the client's organization and a trusted advisor. Act as the client's advocate and possess a track record for improving client

performance and results. Become a trusted advisor to the client and be involved in their decision making

processes to establish an ongoing strategic partnership. Contribute to actionable client relationship coverage plans which optimize resources to profitably develop, maintain, and strengthen ongoing business relationships between IBM and the client.

Recognize and evaluate actual or proposed changes to contract scope or mission, and subsequently incorporate, communicate and manage those changes.

Perform or assist the DPE to ensure that the contract is appropriately updated or renegotiated to reflect the change, and those financial plans and outlooks are revised if appropriate.

Changes may include addition of new services or service components, revisions to baselines or calculation of ARC/RRCs, conversion to new metrics such as function points from full-time equivalents.

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Draft communications and amendments to the agreement and participate in the negotiations of the revised terms and conditions with the client.

Work effectively in cross-functional teams by understanding the goals and responsibilities of other functions and organizations represented on the team, and within own functional team. Keep team informed in all communications and foster a sense of teaming amongst the members.

Manage effectively in a matrix environment creating an environment for growth.

Encourage and reward team for innovation, positive results and achievements Demonstrate the ability to set direction, communicate and model effective

leadership behaviors in dealing with individuals and teams. Empower, coach and lead change. Effectively lead communications and team work in a distributed team

environment regardless of physical location. Develop a common set of objectives; agree on project schedules, delegation of

responsibilities. Negotiate and agree on how to achieve results. Work with Executive leadership to provide WW PM leadership integrating

solutions related to IBM's worldwide End User Support and related applications as well as release control and support for key tools and other core technologies. Interface with a global organization and multiple geography sponsor executives to integrate support, document and support solutions, manage customer satisfaction, and plan future release activities and well as enhancements and quality assurance.

Deploy, sunset, migrate, update and change applications hosted in one of the Application Hosting Environments.

Lead and manage business unit required hardware upgrades, deletes, or decommissions in the environment.

Work with business line and application development representatives from engagement through testing and installation until steady state.

Apply appropriate PM processes to minimize risk to shared environments while ensuring customer acceptance and functionality.

Lead and manage application and infrastructure work on the new Green Data Center platform.

Apply appropriate PM processes to minimize risk to shared environments while ensuring customer acceptance and functionality.

Perform PM for projects related to acquisition and/or divestiture projects Perform problem determination and problem source identification. Execute procedures for problem analysis and problem determination of system

failures in a multi-vendor environment by isolating the problem to the source and providing an appropriate resolution plan.

Review technical data available for the product and research known issues in IBM documentation and technical databases.

Perform routine preventative maintenance (PM) service checks on tools subject to PM safety audits.

Tailor and use the problem management tools, processes, and services to predict, prevent and manage problems that may impact the effectiveness of the total systems environment.

Lead problem determination efforts in mullti-vendor, multi-platform environment.

Collect and build an operating or financial budget for planning and control purposes.

Use knowledge of the key business assumptions in the budget. Use software applications to collect, analyze and measure the actual results to the budget using IBM financial systems.

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Analyze, interpret and make recommendations to line management to remedy negative variances to budget.

Use actual results to accurately project full year results. Apply a wide range of financial analysis techniques to address business

questions. Use the budgeting process and the management system effectively to influence business decisions.

Handle customer in a positive, friendly manner. Manage sensitive situations to build lasting relationships with customers. Empathize with customer needs. Understand customer personality styles and communicate with each effectively. Deliver an increased level of customer service. Understand client environment and requirements for services. Apply knowledge in client interactions. Understanding of the end-to-end process or data flow of Customer Relationship

Management for Solution Design and Delivery activity and related skill sets. The individual understands the how, what, where, when of the process including

an understanding of all key controls of the process and understands the linkages with other processes upstream, downstream and horizontally.

Demonstrated base knowledge of the end-to-end order fulfillment process from order placement to order shipment.

Understood how orders are created and flow to the manufacturing operations as well as how the order information impacts downstream processes including build, test and ship.

Define and prepare Statement of Works (SOW) and proposals that clearly identify objectives, scope, benefits, costs, responsibilities, assumptions, deliverables schedules, completion criteria, and resource requirements needed to successfully start an engagement.

Used a defined repeatable approach for analyzing business processes to improve operations and achieve total client satisfaction by: 1. Identifying and understanding business/client needs. 2. Taking proactive approach with process partner/client, when possible. 3. Recognizing and recommending possible process and automation improvements. 4. Removing causes of failure. 5. Reducing cycle times. 6. Simplifying or eliminating processes.




appropriate action to ensure continuous improvement. Create a quality-oriented organization with focus on delivering Client value. Manage processes and measurements to ensure effectiveness, efficiency, and

continuous improvement. Build and manage client relationships and expectations while developing

reference able accounts. Apply the current IBM Customer Satisfaction methodology as appropriate, using

tools, techniques, and job aids. Identify areas of client satisfaction and dissatisfaction by analyzing and evaluating client feedback data obtained through client surveys, complaints, focus groups, workshops or personal feedback.


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Validate that the client's condition of satisfaction has been met or exceeded. Make quality decisions that are in the mutual interest of the client and IBM. Manage Operations Key Performance Indicators. Report, review, investigate and

take action to maintain target KPI performance in operations services. Have thorough understanding of Contract Systems and tools to perform

Contract fulfillment processes. Apply knowledge of IBM organizational structure, brand, shared services

organizations, geography and matrix structure to identify and drive business goals related to Strategic Outsourcing business.

Understand and navigate IBM's formal and informal organizations to locate resources and leverage knowledge and expertise, as required.

Work effectively in cross-functional teams by understanding the goals and responsibilities of other functions and organizations represented on the team and within own functional team.

Keep the team informed in all communications and foster a sense of teaming amongst the members.

Demonstrate the ability to set direction, communicate and model effective leadership behaviors in dealing with individuals and teams.

Possess knowledge and understanding of the strategy within a competency both overall and at a discrete service line and/or service component level.

Strategy includes decisions and directions with regard to services, technology, automation, products, processes, and resources.

Ability to make management decisions that account for and drive progress in line with the competency and/or service line strategy and demonstrate the relationship and business value of the decisions to direct leadership as well as stakeholders affected by the project, program, or initiative.

Manage complex, medium size projects (may be part of a larger account program & leading teams) from project start through project completion.

Review project documents, engage resources across the delivery towers as necessary, create a project plan based up resource estimates, and drive the project based upon the project plan.

Work closely with the assigned Project Assistant to complete procurement activities and other administrative tasks.

Responsible to provide project status and track financials weekly and maintain RPM Tracking Tools

Primarily interfaces with the PA, technical resources, steady state account team, project office, and customer.

Understand the client's vision, goals, objectives, strategy, tactics, and how they relate to IBM business objectives.

Work with client to formulate business, organization and/or information strategies to help them apply information, technology and/or services in support of their business.

Articulate concepts, ideas and suggestions through the use of proper language so others may comprehend the message being communicated. Explain things in a simple relevant way.

Prepare and deliver clear, concise business messages and information through all written communication channels (i.e., electronic, business letters and memos, etc.) to ensure clarity of purpose.

Use effective writing techniques, including: - Descriptive headings - Active voice - Present tense - Imperative mood for instructions - Short words whenever possible - Simple, short sentences - Technical terms that are defined - Reader's own vocabulary - Enumerated lists - Parallel construction - Logical order

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Completed implementation of the project through all stages managing multiple projects with competing priorities by developing and monitoring project schedules and timelines to identify and meeting critical mile stones on the budgeted cost and tracked the budget

Worked with remotely managed different geography teams to deliver the solutions to the different customers in different geographies.

Facilitated the delivery of the Solution Maturing phase of the project by managing the development and ready for the Implementation phase of the project

Worked with the Delivery Integration Team to ensure that all relevant Teams are engaged to deliver the service at Implementation by being responsible for remote coordination of infrastructure implementation/integration

Estimated initial project cost and timing with the help of project team members of different Geography’s or customers as desired.

Engaged and managed technical resources to deliver the project plan Acquired budget approval to all Project Costs - hardware & software spend,

resource costs, floor space, licenses etc. Created necessary documents with attention to quality and adhered to the

account specific process requirements Delivered the project plan to scope, timescales and budget by tracking all

activities against Plan and all actual costs against budget. Identified and manage cost, schedule or scope changes to the projects. Followed Client specific Project change review process and submitted Project

change requests Produced deliverables/milestones as agreed and reported project progress to

the account specific management in place on the particular project. Chaired regular Technical Project Review Meetings, Customer facing Meetings,

attended TPD Review Meetings and produce all documentation and minutes as appropriate.

Managed risks and issues impacting project deliverables Escalated relevant issues and risks in accordance to the Project Issue and Risk

Management Procedure and the account specific Process. Managed all changes in accordance to the Change Management Process so

preventing the implementation of unauthorized changes and cost exposures. Acted as primary interface to the customer, other vendors and all IBM and

alliance personnel associated with the project Proficient in Project management tools and process Collaborated with different business units and senior project stakeholders within

IBM to deliver projects / Program scope (Stakeholder Management) Responsible for remote coordination of infrastructure

implementation/integration Estimated project cost and timing with the help of project team members of

different Geography’s or customers as desired (Financial Management) Lead and managed Project teams to deliver high quality project plan in line with

solution and deliverables (Schedule Management) Wrote business proposals and response to RFPs in line with those strategies of

company and customer Project Management of multiple complex Projects, Programs & Portfolio through

various stages of Project Life Cycle. Escalated relevant issues and risks in accordance to the Project Issue and Risk

Management Procedure and the account specific Process. Managed all changes in accordance to the Change Management Process so

preventing the implementation of unauthorized changes and cost exposures. Good Understanding of Company strategies and ability to write business

proposals and response to RFPs in line with those strategies.

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Act as primary interface to the customer, other vendors and all IBM and alliance personnel associated with the project

4. IBMDuration : April 2013 – April 2014Role : Transition Project Manager (Transition & Transformation Integration and Implementation Manager / Process Lead / Process Architect / Technology Solution Leader / Transition Solutioner / Solution Architect / Process Specialist / Process Manager)


Created a Project Plan for transition by understanding the scope and Solutioning of transition project with creation of governance and communication model by owning the tasks and activities to successfully transition accounts into DC starting from taking over from DC Engagement right up to achieving steady state performance and handover to DPE.

Monitor Knowledge Transfer by organizing the assigned resources to accomplish the transition project plan, timely execution of project plan and milestones, ensure gate2, BAG reviews and closure with exit criteria and after care

Identify Risk and Issue and plan to mitigate it along and document and update it suitably and adhering to plan by executing it and controlling project resources, time and cost

Negotiating agreement for Project Plan, CTAM and other documents related to transition phase and getting the necessary seating, Network and infrastructure in place for successful BAU

Keep the stakeholders in loop for communications and create PCR for any change in project / milestone or deliverables.

Creating and updating Transition Management documentation Managing the transition project as per requirements of this process,

checkpoints and templates along with reporting & quality management Receive & analyze change requests, enhance process documents Maintain change log, record of reviews and approvals Managing the project as per requirements of the T&T process, checkpoints and

review. Ensure implementation of GR Governance & Compliance Model for the scope,

for the account to be in steady state Coordinate hiring, changes in scope/baselines. Relocation of further agreed onshore work to DC India, involving all the required

control points. Develop and manage Project Plans in accordance with the T&T Repeatable

Model, Base Growth Customer Requirements and IBM Internal requirements. Perform the Transition Transformation Integration Architect role by acting as a

cross business line cross tower technical lead to pull together the architectural aspects of a transition / transformation.

Assist the TTIM to deliver on time and on or under budget. Assure Compliance to IBM standards and security. Assure the Solution is

consistent across geographies. Ensure the Solution remains consistent during transition. Ensure the Solution

meets Architecture Criteria, and set the foundation for the Steady State teams and customer to build on.

Provide program management oversight of solution development during engagement in accordance with the Engagement Solution Process.

Work with the Engagement teams to help create client solutions.

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Support a contract team during the engagement (solution design phase) for optimum impact, and remain after contract signing to manage the contract program for Transition, and Transformation delivery services for the Project Executive (PE).

Understand the client's vision, goals, objectives, strategy, tactics, and how they relate to IBM business objectives.

Work with client to formulate business, organization and/or information strategies to help them apply information, technology and/or services in support of their business.

Articulate concepts, ideas and suggestions through the use of proper language so others may comprehend the message being communicated. Explain things in a simple relevant way.

Prepare and deliver clear, concise business messages and information through all written communication channels (i.e., electronic, business letters and memos, etc.) to ensure clarity of purpose.

Use effective writing techniques, including: - Descriptive headings - Active voice - Present tense - Imperative mood for instructions - Short words whenever possible - Simple, short sentences - Technical terms that are defined - Reader's own vocabulary - Enumerated lists - Parallel construction - Logical order

5. IBMDuration : April 2012 – April 2013Role : PMO Administrative Analyst / Co-Ordinator and Project Co-Ordinator & CPO Co-Ordinator [as Project / Program / Portfolio Office Administrator / Co-Ordinator (PMO Administrative Analyst) in Project / Program / Portfolio Management Office, CPO Co-Ordinator and Project / Program / Portfolio Co-Ordinator]


Creating decks, governance set-up and enhance the efficiency of Management quality portfolio - for quality related Management Projects and Programs and setting up PMO and also other service lines like Project Services, Transition, Transformation, Solutioning, Engagement, Client Briefing, RFS and Business Acquisition.

Generate and analyze RPM reports and RPM based metrics for pools. Checking Health of Transition projects and reporting provide status information

and performance data for all the main aspects of an account in the Transition and/or Transformation phase and they are the basis for a number of T&T Executive EMEA reports.

Have checks and balances in place to ensure that project is achieving its targets and managing issues that it may have within the organizational structure or projects themselves and identify potential health issues and management focus to assist with the support required and maintain a Lesson Learnt file

Create Risk & Issue and Milestone & Deliverables report from RPM for Project Manager and TTIM review.

Create ILC (prima) report and analyze the report and generate utilization PBAs. RPM Administration, update as Project Manager for project like 7 keys, Risk &

Issues, Milestones and deliverables and RPM Support. Conduct BAR Reviews and check point weekly & monthly calls for project status Maintain PHI (PHS) data, attrition, head count, appreciation, C-SAT, Certification

and Accreditation data, Highlights & Lowlights, RAG status and do reporting to Management.

Maintain and Administrator Task IDs, Team Rooms and Distribution Lists. Create Business Continuity Plan

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Monitor the monthly status of projects across all Geos to ensure successful implementation of Project Management Methodology.

Preparing a consolidated report including current and completed projects, pipeline summary and the current RAG status.

Preparing the RAG slide presentation along with Action plans for Red and Amber Projects and consolidating Internal Projects slides for Governance review.

Adding new joiner details along with their accounts. Provide a cross competency opportunity to understand Project Management

concepts under the guidance of skilled and experienced Project Managers (Mentorship) by running Mentor and Mentee

Arrange an initial assessment for the interested candidates. Allot appropriate Mentor to the selected candidates. Track the progress of Mentorship by getting feedback from both sides. Notify the program managers about the candidates who have finished

mentorship when there is a suitable opening. Analyze and collate Mentorship effectiveness report for Program Managers’

review. Provide full support to Project Managers in identifying their training

requirements and up skill themselves through Project Management education and Certifications.

Act as a single point of contact for all reporting requirements and communication within the interest of Project Management Community.

Ensure consistency and uniformity in PM Practices and collaboration between various Geos.

Track initiatives. Brochure/ Handouts for the new joiners. Internal Audits based on PMPMG standards and PM competency norms on semi-

annual basis to ensure project quality and adherence to WWPMM methodologies.

Distribution of MSP CD to PMs and tracking cost recovery, Adhoc audits if required

Updating the web pages on regular basis. Excerpts, Interviews from PMs and customer feedback to be published in

Website. Be a common Platform for all the happenings in Project Services. Plan Team activities like Inter Geo Meet to ensure information is shared across

the Project Managers of all Geos. Plan Team Outings to keep up the team spirit and improve interactions within

the competency Portfolio Reporting and Improvements Idea, Best Practice sharing and DPP. Identification of eligible Project Managers based on list provided by the Program

Managers. Check with each Project Manager if they have filed the package or completed. Getting the planned month of completion for Associate/Advisory package. Facilitating, providing logistics for Management DMH and taking MoM. Change Management for Projects along with transition of work using Delivery

Center Requests Project Execution & Control along with Resource & Time Management.

6. IBM and ACS, Bangalore

Duration : April 2007 - Mar 2010SW/HW Platform : OS/390, TSO/ISPF, SDSF, JCL, SDSF, Omega Mon, Control-M 6.4,

Peregrine Service center, HMC.TWS, AS400, TSM

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Project Type : Batch & Console Monitoring & SchedulingRole : Team Member and Shift Lead

ROLES/RESPONSIBILITIES:• Console and Spool Monitoring.• Scheduling, monitoring the job runs through Control-M.• Performing ABEND Recovery Process for all Batch Jobs.• Providing support during DR process.• Start and Stop of Sub Systems.• Changing the priority and service class on batch jobs.• IPLing the system.• Starting & Stopping of Transactions.• Closing & Opening of Production CICS Files.• Contact appropriate support for problems and support as per contact process.• Problem Management, Change management.• Troubleshooting the scheduling issues and resolving the same.• ABEND fixing like editing JCL, renaming and copying jobs in Production environment.• Report and create problem tickets by severity. • System Monitoring and Processing, Requests for Fulfillment.• Monitoring Batch Flow, Demanding Schedules, Ad-hoc requests, Re - runs.• Working with subsystem commands like CICS, DB2, IMS commands.• Incident documentation - opening, closing and updating tickets.• Provide back-in and back-out functions for changes upon request.• Assisting Application programmers for any job related issues.• Interact with Customer and Support when required.• Participating in Change meeting & Customer meeting.• Providing assistance during any Upgrades.• Maintain a proper communication with users, and other operators.• Developed and maintained documentation, procedures and training of staff members.• Determined the most appropriate analytical techniques.• Supervised the project and devised a safety system to keep a powerful monitoring watch.• Explore the suitable ways and adopt positive result oriented strategies.• Bring to the notice of top management on the changes to be pressed into

operation.• Took over the assignments and accomplished them within predetermined deadline.• Resolution of open tickets.• Closure of ticket with common categorization and sub-categorization.• Aggregation of information from ticketing systems and tools.• Preparation of ticket analysis reports.• Conduct statistical analysis on ticket categories to ensure that they are within

control limits and identify the improvement areas.• Conduct account level analysis for proactive defect prevention.• Identification of proactive investigations.• Triggering of new investigations (in coordination with the Senior SA).• Drive the RCA process with SA and SMEs.• Drive the implementation of the RCA corrective actions and resolutions.• Preparation of reports for projected impact.• Preparation of weekly metrics and status of defect prevention process.• Ensure transfer of best practices across accounts within the pool.

7. IBM, Bangalore

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Duration : March 2010- April 2012SW/HW Platform : Control-M 6.3, RemedyProject Type : Scheduling and Product (Tool) Support AdministratorRole : Team Member

ROLES/RESPONSIBILITIES:• Ability to work and Troubleshoot on Gateways.• Control-M and TWS Server and Agent Installation on Windows and UNIX environments.• Good knowledge in SQL, XML and query commands. • Shown understanding of the various post-processing processes/standards such

as, Sysout redirection, Shout Messages/Options, Condition Code checking, 'DO' option.

• Demonstrated the ability to create and modify a User Daily.• Provided general housekeeping support for Production Services’ products, batch

jobs and processes.• Performed, and provided technical support for scheduling and promotions

covering standards, principles and use to customers, Systems area and Operations.

• Demonstrated knowledge behind the concept of uploading jobs from Control-M Desktop to the Enterprise Manager.

• Shown understanding of the concept behind 'Line Commands' as used in various Job Definitions.

• Demonstrated ability to use Control-M and TWS Log files• Ability to use the 'Quick Schedule Definition' and the 'Mass Update' options in

Control-M - mandatory skills for handling some of the larger requests/changes • Shown understanding of the concept & use of 'Conditions Resources file' - this

includes ability to add/delete a condition, STAT conditions/purpose• Demonstrated understanding (high level) of the Control-M Server / Agent and

TWS Server / Agent Architecture• Reviewed all overnight problems which had affected SLA or had potential to impact SLA. • Raised or redirect P/R’s to appropriate groups to ensure that resolutions are in

place to prevent recurrence.• Ensure all assigned problem and change records are resolved within defined guidelines• Ensure complex activities are managed using established project management

methods/processes.• Reviewed and corrected any Production Services procedures and processes that

have resulted in an impact or possible impact to SLA.• Batch scheduling administration to IBM customers and internal systems areas

as requested.• Performed, and provided technical support for scheduling and promotions

covering standards, principles and use to customers, Systems area and Operations.

• Provided general housekeeping support for Production Services’ products, batch jobs and processes.

• Identified areas of potential improvements to customer systems, batch and promotions • Environment, including improved systems availability in order to meet SLA’s. • Participated in peer reviews and initiatives to implement improvements across

the Production Services environment.• Performed Quality Assurance functions in regards to Production Services

processes and documentation as required.• Ensured that established SMC and ISO processes and procedures are

maintained and adhered to.

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• Strictly adhered to established Batch Scheduling Standards, Processes and Tools.• Participate in approved project work, under direction of the Project Manager.

Assume additional duties as required by management and Participate in DR trials as requested.

8. ACS, Bangalore

Duration : Sept 2005 - April 2007SW/HW Platform : TWS, TSM, HP Open View Data Protector, AS400, Peregrine Project Type : Batch MonitoringRole : Team Member

ROLES/RESPONSIBILITIES:Tivoli Storage Manager (Command line Interface and Graphical User Interface): Monitored different jobs and backups running, if the jobs or backups were “In Progress” and not accessing the server, Backups “Failed” or jobs “Failed” or Backups or jobs “Misses” it’s scheduled start then escalate tickets for the support team. Monitored TSM using both command line (CUI) and as well as through the web interface (GUI) of these servers .In CUI, monitored TSM using different set of commands. The kinds of backups or jobs, which are monitored, include:

• Wintel servers• Exchange Servers• SQL Servers • AIX Servers• Oracle Sun Servers• NAS Backups (Full, Differential and Incremental back up)• IFX• SUB• SYB• NDB• QA

In NAS Backups check the amount moved files and bytes, check for percentage completion of volume of scheduled backups, elapsed time, Current Physical File (bytes) and Current output volume.

HP Open View Data protector Storage Manager: The types of jobs or backups monitored were UNIX and NT. Checked for the schedule of the job or backup, check for status of job or Backups being taken, if the backup is in Mount pending Status, informed the appropriate support team for action. If the backups or jobs fail, then also informed the appropriate team for necessary action.

AS400 and eServer iSeries: Monitored different jobs and backups, also monitored MQSeries and Data Mirror jobs and also monitored different message queues, replied it if that matches it with our database or escalated it to appropriated team for necessary action. Check whether jobs or backups were stared, run and completed successfully with in specified time.

Tivoli Workload Scheduler: Monitored two Tivoli (Manu prod and Data warehouse / Hgdwprod), in which both the NT and UNIX jobs would be running. If the jobs abends (fails) or runs long then escalate it appropriate team for necessary action.

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SAP Application for Backup (BWP): Check for snapshots of the backups, if not escalate it to the appropriate team for necessary action. Check for Idocs and Invoices on different SAP Backups and check for logs. Check for different Backups ebpprd, bwp. Prd r3 and hrprd. And also monitor different process chains.

Meditech: Check for Accounts Receivable and create a spool file in background. Post and unpost batches before and after radiology respectively also compile Interactive Insurances Balances Detail Reports. Added spools to our IDS to view files/create files in spool group. Perform FPT function and register

ARC server (Exchange Backup): Monitor backup of Exchange mail server for client. Check for tape requests and inform the tape room if there are any requests for tape loading. Also monitor for tape changes and status of the Exchange backup.

NETCOOL (WEBTOP): Monitored different server alerts and rerun the different TSM backup, which have failed or missed, handled different events.

Tivoli Enterprise Console: Monitored different sever alerts and also check the links with different servers. Also check different alerts related to user and system jobs.

Undergone training from IBM GBS Competency for Testing and Testing Tools which included the following:

Introduction to Testing Types of Testing Testing Techniques SDLC TLC (STLC) Defect Management Rational Clear Case Unix Oracle SQL Database Testing Automation Testing Categories of Automation Testing Tools Automation Testing Approaches Siebel Rational Performance Tester (RPT) Load Runner Rational Functional Tester (RFT) QTP

Undergone training from IBM GTS-SD Learning and Organization Development Competency:

1. Email, Phone & Chat Etiquette

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2. Interpersonnel Skills 3. Conflict Management & Conflict Resolution 4. Leadership Program (Leadership Theories, Leadership Types, Mentoring-Coaching-Training-

Counseling Skills, Managing Time, Feedbacks, Team Building, Delegation, Escalation) 5. Advanced Communication Skills and Meetings principles/Management 6. Performance Management 7. Stress Management 8. Business Etiquette 9. Situational leadership 10. Leadership Development Basics 11. Effective decision making, managing change, negotiation skills & staying motivated 12. Effective delegation & empowerment 13. Rules of Co-existence 14. Collaborate Globally - Networking 15. Art of Delegation 16. Communication Styles and Preference 17. Infrastructure Management 18. Capacity Planning 19. Configuration Management 20. Incident Management 21. Change Management 22. Problem Management 23. Release Management 24. Metrics and Reporting 25. Event Management 26. Evaluation and Metrics 27. Leadership Development 28. Team Rapport 29. GLD & GD 30. Time Management 31. Business & Organization Development 32. Communication Management 33. Cross cultural discussions 34. Strategic Management and Planning 35. Performance and Sustainability Management 36. Project / Program / Portfolio Management 37. Risk & Issue Management 38. Issue & Risk Management 39. Policy & Procedure Management 40. Identity & Access Management 41. License Management 42. Asset Management 43. Configuration Management 44. Disaster Recovery & Business Continuity Management 45. Patch Management 46. Capacity Management 47. Resource Management 48. Identity & Access Management 49. Alerting & Network Management 50. Security Management 51. Audit Management 52. Contractual Management 53. Intellectual Capital Management 54. Financial Management 55. Reporting 56. Retention Management

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57. Inventory Management 58. IT Architectural Thinking 59. Vendor Management 60. Customer / Client Management 61. StakeHolder Management 62. Business Continuity Planning 63. Business Continuity & Recovery 64. Back-up & Recovery Management 65. Cost Management 66. Finance Management 67. Integration and Implementation Management 68. Scope Management 69. Schedule Management 70. Procurement Management 71. Quality Management 72. HR Management 73. Resource Management 74. Budget Management 75. Crisis Management and Crisis Communication 76. Facility Plan and Pandemic Plan 77. Policy Management 78. Procedure Management 79. Process Management 80. Operations Management 81. Regulatory Management 82. Compliance Management 83. Implementation Management 84. Environment Management 85. Durability Management 86. Reliability Management 87. Configuration Management 88. Facilities Management 89. Space Management 90. Continuity and Resilience Management 91. Budgeting, Finance and Costing 92. Forecasting, Solutioning and Engagement 94. Audit Management 95. Compliance Management 96. Business Controls 97. Continuity and Resilience Management 98. Infrastructure Management 99. Forecasting, Supplier management and work plan definition & execution 100. Intellectual capital management, Implement Governance & Integration, Stakeholder

Engagement & Agreement Management and Supplier management 101. Contract Management and Statement of Work

Academic Projects

Position held or equivalent: Project MemberContribution: Active Member in Team for all activities Assignment name: Project Member

1. Project Title: Improvement of Reliability of Digital Engine Control Unit of Marine System

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Client: GTRE (Gas Turbine Research Establishment)Team Size: 1 memberDuration: 2 monthsBrief Description:a. A turbine engine with two identical digital engine control units (DECU).b. The aim of the project is to establish a dedicated link between the active and standby units of DECUs so as to prevent failure of system and hence increase the reliability of the system .The dedicated link has been designed, implemented and tested with satisfactory results.c. The most important aspect of this project is that it is to be carried out in a Real Time environment using VxWorks Operating System.

2. Project Title: Realization of Blue tooth Base band Controller blocks using VHDLClient: BCS, IISc (Guidance), Ban galoreTeam Size: 4 membersDuration: 3 monthsBrief Description:a. This project aims towards providing wireless communication in short distances using blue tooth technology.b. The design has three blocks namely header error check, whitener, forward error, forwarderror check 1:3c. This design can be used to direct the flow of data during transmission and also checks forerrors and corrects it.

3. Project Title: Toy Universe on-line Shopping websiteClient: NIIT, Ban galoreTeam Size: 1 memberDuration: 1 monthBrief Description:a. Front-end: JAVA 1.8b. Back-end: Microsoft SQL Server 7.0

4. Project Title: Diaz CommunicationClient: NIIT, Ban galoreTeam Size: 1 memberDuration: 1 monthBrief Description:a. Front-End: C++ and CGI Script in Linuxb. Back-end: MYSQL

Personal Details

Date of Birth: 03/01/1982Father’s Name: Ashok T. WalvekarNationality: IndianLanguages Known: English, Kannada, Marathi and HindiHobbies: Surfing, Reading books etc Extracurricular Activities: Completed course in dramatics and certified by Structural School of fine

ArtsCricket All-rounder - certified by Chandra gymkhana Institute.

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Passport Number: G0585575Passport Issue Date: 17/11/2006Passport Expiry Date: 16/11/2016 Visa Possessed: Business Visa Single Entry 30 Days to Hong Kong (Chinese Visa)

numbered F336820 VS Category Business Visa Multiple Entry 30 Days to Kingdom of Saudi Arabia

numbered S05983345 – E211179059

Declaration Line

I deem it a privilege to work in your esteemed organization. If an opportunity is provided for me to work in your esteemed organization, I will do work assigned to me thoroughly to your entire satisfaction.

I declare that the information given above is true to the best of my knowledge.

Date: Place: Bangalore ABHAY. A. WALVEKAR

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