Resumé – Tran Thi Huyen Trang Page 1/5

CURRICULUM VITAE

PERSONAL DETAILS

Full Name: Tran Thi Huyen Trang

Date of Birth: Oct 22, 1989

Gender: Female

Status: Married

Address: Ve Linh, Phu Linh, Soc Son, Hanoi

Contact Mobile: 0946 791 798

E-mail: trantrang2210@gmail.com

QUALIFICATIONS

TERITARY

Business English & Business Management Certificate at National

Economics University

Certificate of IATA Ground Handling Agreement and Service level

agreement & Negotiation Behavior

EXPERIENCE:

Jun, 2015 – present ALS Cargo Terminal Co., Ltd

SALES EXECUTIVE Report to Business Manager

ALSC prides itself as the most modern cargo terminal at Noi Bai International Airport and the

only air cargo ground handler who has its own off-airport cargo terminal to facilitate cargo at

Industrial Zone in Northern of Vietnam.

Being founded in July, 2013, ALS Cargo Terminal Co., Ltd was appointed important mission to

invest, manage ALS cargo terminal which has become a key link in the supply chain services.

ALS Cargo Terminal has made significant contribution to improve quality and capacity of air

cargo handling services at Noi Bai International Airport, in the determination to become the

leading cargo handling operator with international standards in Vietnam

Resumé – Tran Thi Huyen Trang Page 2/5

What I have been doing:

Customer service:

Attend to customer questions, complaints, claims and concerns

immediately, and facilitate satisfactory resolution.

Responsible for ensuring that customer needs are met.

Acknowledge and appropriately greet and assist every customer in

a timely manner

Manages key clients’ expectation including but not limited to:

daily inquiries, irregularity cases

Undertaking major client visits

Cargo Handling Sales

Make service proposals to airlines

Coordinate and set up Service Level Agreement

Negotiate cargo service contract with forwarding agents

Consulting to manager about warehouse tariff policy of the

company.

Quality control

Service quality control from sub-contracting agents

Operate annual audit to make sure that service providing meets

IATA standards and carrier’s requirement.

What I am good at:

Over 5 years of experience in aviation logistics

Customer oriented and point of sales focus

Excellent interpersonal skills

Ability to identify and meet customers’ needs and requirements

Strong attention to details, possessing a sales aptitude and interested in

preventing errors and solving problems

Being hardworking, a self-starter and a problem solver

Demonstrated excellence in organization and time management skills.

Able to perform multiple tasks efficiently

Exceptional phone and customer service skills

Resumé – Tran Thi Huyen Trang Page 3/5

Positive and upbeat attitude

Good command of the English language in both written and oral forms

This company has very pleasure working environment, my colleagues are very friendly in

working collaboration. This time allowed me to develop customer service, communication and

negotiation skills.

May, 2012 – Nov, 2014 Noi Bai Cargo Terminal Services JSC

INBOUND TRACING OFFICER Report to Leader of Inbound Tracing Team

Noibai cargo terminal service (NCTS) – a subsidiary of Vietnam airlines founded on the 1st May,

2005 is the main operator specializing in cargo handling service at Noibai International Airport.

Since its establishment, NCTS has strengthened its status and prestige in cargo handling and

added-value services.

The establishment of NCTS is corresponding to the development trend of Vietnam’s air cargo

handling services. It aims to satisfy the increasingly demanding requirements of customers and

crucially contributes to growth of Vietnam’s aviation industry in general and network expansion

of inbound and outbound flights operated in Hanoi in particular

What I had been done:

Dealing with daily inquiries and requests from agents/carriers.

Irregularity report to concerned departments.

Complaints processing.

Cargo flight documentation processing.

What I did earn:

Develop air import cargo handling operations skill.

Problem - solving skill of irregularities.

Independent work skill.

This time allowed me to be deeply involved in Cargo Tracing in international aviation field, and

got knowledge email/SITA messages in field. I also had good relationship with forwarding

agents.

Resumé – Tran Thi Huyen Trang Page 4/5

Jul, 2011 – May, 2012 Noi Bai Cargo Terminal Services JSC

INBOUND DOCUMENTATION OFFICER Report to Manager of Domestic Handling

Division

Noibai cargo terminal service (NCTS) – a subsidiary of Vietnam airlines founded on the 1st May,

2005 is the main operator specializing in cargo handling service at Noibai International Airport.

Since its establishment, NCTS has strengthened its status and prestige in cargo handling and

added-value services.

The establishment of NCTS is corresponding to the development trend of Vietnam’s air cargo

handling services. It aims to satisfy the increasingly demanding requirements of customers and

crucially contributes to growth of Vietnam’s aviation industry in general and network expansion

of inbound and outbound flights operated in Hanoi in particular

What I had been done:

Process domestic cargo documentation

Irregularity report to concerned departments.

Liaison with local customer for daily cargo pick-up

Cargo tracing

Collect charge from consignee

What I did earn:

Understand of cargo basic knowledge

Understand of domestic inbound cargo handling

This time allowed me to approach Aviation Domestics Logistics, and to be involved in Cargo

Handling Operations.

HOBBIES AND INTERESTS

Gaining and exchanging experience from others.

Meeting and socializing with new people.

Reading and music.

Travelling and discover the world.

Resumé – Tran Thi Huyen Trang Page 5/5

I certify that all above information is true and complete to my best knowledge. I understand that

willful misrepresentation; false statement or omission of facts will be adequate grounds for

dismissal.

Aug, 6th

2016

Tran Thi Huyen Trang