CHARLES MILLERc1charles@yahoo.com

SUMMARY

A proven business professional with wide-ranging experience in management, purchasing, accounts payable and receivable, human resources, client relations, projections and analysis. A congenial co-worker who quickly learns tasks and software programs; a creative problem-solver with exemplary research and writing skills. Detail oriented and highly organized with the ability to consistently exhibit good judgment and logical solutions. Adept at Microsoft Office, QuickBooks and multiple social media platforms. Recognized as an adept and hard-working employee, whose position has been rapidly elevated to a higher level of responsibility by all employers.

EXPERIENCE

NEW HOPE UNITED METHODIST CHURCH, Arnold, Missouri – 2014 to CurrentOffice Administrator responsible for the daily operations of the church such as answering member's concerns regarding church issues, follow-up on project progress to accommodate project needs, maintain church calendar and membership directory. Extensive use of Shepherd's Staff software to reconcile all bank accounts, issue vendor checks, ensure all state filed documentation is kept current and process payroll hours. Update church website and create weekly Sunday announcements. Review church finances in preparation for monthly council meeting.

Developed new fellowship activities for church members to engage in an attempt to increase membership and outreach.

STACEY LAW FIRM, Arnold, Missouri – 2013 to 2014Manager of Business Operations coordinating business and legal aspects of a law firm. Proactive recognition and identification of business needs; analyze solution alternatives and implement processes to resolve. Develop business relationships across firms and with all vendors. Develop and refine policies in procurement, verify compliance with policies. Hire and train employees, review performances, and ensure appropriate staffing levels. Review and submit quarterly tax statements. Review and ensure compliance with Missouri Rules of Ethics concerning advertising, IOLTA accounts, and insurance requirements. Review and improve operations including software acquisition, client security, and case flow.

Increased productivity and profitability, reduced accounts receivables, maintained a professional and client-friendly atmosphere.

KRAMER & FRANK, PC, St. Louis, Missouri – 2007 to 2013Supervisor, Collection Department overseeing a team of thirty collectors. Verify staff compliance with office regulations, address personnel concerns, ensure effective internal and client communication and determine problem-solving actions. Create weekly reports reviewing the case progress and fulfillment of company objectives.  Verify that accounts properly conform to certain requirements, personally intervene in cases of dissatisfied debtors, work with state agencies to verify identities, review current spreadsheets as well as past statute accounts.

Recognized for the ability to create positive interoffice morale and for guiding staff toward the attainment of effective customer service.

KRAMER & FRANK, PC, St. Louis, Missouri – 2005 to 2007Client Support Administrator reporting to client support manager. Served as liaison between clients, collectors and attorneys to promptly resolve various account issues; account reconciliation; verified data integrity and updated internal coding. Additional duties included continual follow up with clients to ensure account accuracy and addressed client’s daily requests for litigation updates.

Acquired an excellent reputation for ability to quickly learn the positions within the entire department.

MEDICAL EXPRESS, Louisville, Colorado – 2001 to 2004Team Lead, Quality Management reporting to the Head of the Quality Management Department. Acted as team lead overseeing daily activities of a 10-person team engaged in monitoring and maintaining quality management alongside a team of medical recruiters. Duties included training employees, assessing performance, and introducing techniques to improve unit QM productivity. Additional duties involved follow-up with clients, evaluating and guiding employees regarding grievances and conflicts, and scheduling employee assignments and delegating departmental changes.

Developed a fun work environment and a loyal cohesive team of associates.EDUCATION

ST. LOUIS UNIVERSITY, St. Louis, Missouri – 2012Masters of Business Administration

UNIVERSITY OF COLORADO, Boulder, Colorado – 2001Applied Business Certificate

SAN JOSE STATE UNIVERSITY, San Jose, California – 2000Bachelor of Arts – History and Social Science (dual major)

Economics minor