D A V E B R O W N , E D B U R N E T T E , P E A R L M O N R O E ,P A M E L A S C H R O E D E R , J O H N H A N S E N

AG E N DAC R I S I S P L A N N I N G

C H EC K L I S TC Y B E R R I S K

P R E PAR I NG FO R T H E UNE X PEC T E D

UNIVERSITY CRIS IS

HELICOPTER CRASH

DISGRUNTLEDEMPLOYEE

E S TA B L I S H A C O M M M U N I C AT I O N P L A N

UNION GOES TO THE MEDIA

CHECK LISTAnticipate crisis

Identify crisis communications team

Identify internal and external stakeholders

Include stakeholders in the planning stages

Identify spokesperson

Communication plan

Learn from the past

©2017 CorVel

OBJECTIVESBest practicesWhat to expectMinimize the claim

©2017 CorVel

PRE-LOSS

©2017 CorVel

IT controlsKeeping up with criminalsTypes of claimsUnderstand your cyber policyPre-selection of consultantsKnow your law enforcement

©2017 CorVel

POST-LOSS

Policy notification requirementsAttorney client privilege Internal communicationState attorney notificationClaimant notification Law enforcement interaction Media interactionBrand protectionRoot cause

THANK YOU