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DABBAWALLA

BY:-

Bhivraj Borde

Kazi wasim zaman

Swatishree

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History of DABBAWALLA System Finance Recruitment

Dabbawalla Teams Six Sigma Management Trend and Dabbawalla

System Rules and regulations Coding

SWOT Analysis Conclusion

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The system of carrying lunch boxes from

private homes to work places all around

Mumbai goes back to 1890 Progress of Mumbai city - boom in the textile

industry.

Mills in Kurla, Naigao, Dadar[Suburbs]. No Canteens in Mills, posed a problem.

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Maharashtrian Coolie delivered Lunch Box.

Paid a princely price- One Rupee a month.

First Union formed, Registered in 1955.

Nutan MumbaiTiffin Box SuppliersTrust

1st President- Mr. Mahadeo Havaji Bachche.

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Membership Fee of theunion is Rs.10/- per month,utilized for the

maintenance of the officeand other expenses.

Dabbawallas make aroundRs.4000-5000 per month.

Rs.48,000-60,000 perannum.

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Union accepts deposits from the Dabbawallas

are given 12% interest.

Each Dabba makes Rs.250-350 per month. Normal aluminum Dabba Rs.250. Milton or otherThermos Dabba Rs.500. Steel Dabba Rs.400.

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Recruited as a Dabbawalla through

introduction by an existing Dabbawalla.

Usually, friends and family are the newintroductions.

To be a Dabbawalla- Look for customer,Contact Union, Register and Join.

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Formed 20Teams, 3 substitutes in case ofabsentee.

Substitutes accompany to see if their servicesare needed. Each Dabbawalla is assigned one block of

offices.Teams reaches latest at 1.00 p.m, and pickTiffins back by 2.00 p.m.

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Six Sigma efforts target three main areas:

1. Improving customer satisfaction2. Reducing cycle system

3. Reducing defects.

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Level of efficiency is 99.999966% i.e. just 3.4

errors in one million transactions.

Amazing Facts 5000 Dabbawallas who fed 2,00,000

stomachs in Mumbai. Carry out a remarkable 4,00,000

transactions.

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Just three errors in million deliveries, fulfillthe Six Sigma requirement.

Approximately 700 Kms of area coveredeveryday. 9 hours of hard work, every 1 minute one

Dabba is delivered.

Wont be wrong to say,Divided they stand, unite they rise.

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Box are coded using a wet paint that

Dabbawalla applies with his finger.

700 Mukadams, each Mukadam engages fiveto six people.

Box has concerned Mukadams stamp, codeindicating place of picking and dropping the

Box.

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Residential Address, Office Address, Railwaystations of delivery and pick up, crunched

into a small series of letters and numbers, Various colored symbols are painted, add up

to something symbolic. Symbols are so perfect painted, rarely do

they deliver a wrong box.

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VP

C ML2T

6

1

2

3

4

5

6

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The markings for collection points are: 1 is

for Receiving Station, 2 is for Receiving

Station Area. The Red Colour denotes thestation and the dabbawalla team at the

collection and delivery point. Destinationmarkings are the 3, 4 is the dabbawalla

handling the destination area, 5 is Buildingor Place Name and 6 refers to the floor.

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Strengths

Accurate and efficient service

Low operating cost.

Weakness

Too much of the dependence on railway system.cannot avoid this, but they can try other modes of

transport to enhance their service.

No Marketing or Advertising of their service.

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Opportunities Increased health consciousness among

people.Threats Individuals carrying same operation in small

terms posing direct competition.

Increasing number of food joints all overMumbai and also provides the delivery.

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Not an easy job:- Problems like broken

elevators, the torrential monsoon rains.

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H

OU

S

E

H

O

L

D

S

D

ES

T

IN

A

TI

O

N

THE DABBAS

ARE

COLLECTED

FROMTHE

RESPECT

IVEHOUSEHOLDS

THE DABBAS

ARE CLASSIFIED

BASED ONTHE

REGIONSTO

WHICHT

HEYARE DIRECTED

THE DABBAS ARECARRIED BYTHE

CARRIERS BYMOST

APPROPRIATE

TRANSPORTATIONMETHOD

THE DABBAS

ARE

DISTRIBUTED

TOTHE

VARIOUSDESTINATIONS

RAILWAY

SYSTEM

COLLECTION

SORTING TRANSPORT

ATION

DESTINATION

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H

OU

S

E

H

O

L

D

S

D

ES

T

I

N

A

T

IO

N

S

TRANSPORTED BYCENTRAL RAILWAY

DABBAWALA WHODELIVERS THE DABBAS TO

THE END CONSUMER

SORTING

SORTING

SORTING

TRANSPORTED BYHARBOUR RAILWAY

TRANSPORTED BYWESTERN RAILWAY


THE END CONSUMER


THE END CONSUMER

SECTOR

OF

ACTIVITY

FOCAL

ORGANISATION TIER 1

CONCUMER

TIER 1 SUPPLIER

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H

O

US

E

H

OL

D

S

DW 1

DW 2

DW 3

RESIDENT AREA1

RESIDENT AREA1

RESIDENT AREA1

STATION 1

STATION FORSORTATION

STATION 2

STATION 2

STATION 2

STATION 3

STATION 4 STATION 5

STATION 6

STATION 7

STATION 8

DW STATION 6

DW STATION 7

DW STATION 8

COLLECTIONOF

DABBAWALAS

ACCORDING TO

RESIDENTIAL AREA

SORTED BY

CODES

RESIDENTAREA 1RESIDENTAREA 2

FORWARD LINKAGE

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PLACE 1

PLACE 2

PLACE 3

DW AT

PLACE 1

DW AT

PLACE 1

DW AT

PLACE 1

STATION 1

STATION 2SORTED

DW 1

DW 2

DW 3

RESIDENT AREA1

RESIDENT AREA1

RESIDENT AREA1

OTHERSTATIONS

H1

H2

H3

COLLECTION FROM

AREAS SORTED

AS PER

STATIONS

SORTED

AS PER

AREAS

BACKWARD LINKAGE

Documents

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