Skills

Professional Summary

Work History

DEEPAK KUMARWakad, Pimpri-Chinchwad, MH 411057 | (H) +918390623900 | (C) +918390623900 | deepak.l.kumar@gmail.com

Release ManagementITILScrum MasterSiebel CRMIncident and Problem ManagementProject ManagementSiebel Administration

Risk mitigation and managementStrategic planningRequirements gatheringBusiness process improvementSystems Development Life Cycle (SDLC)Application Support

Application delivery and Release Manager skilled in managing the entire product  lifecycle for both hardware andsoftware. Establishes clear objectives for team members and enforces deadlines to keep projects on track.

05/2016 to CurrentRelease ManagerVirtusa Consulting Services Ltd – Pune

Overall 11 years of IT experience including 4+ years of experience in managerial roles.Presently, working the in capacity of release manager for Barclays retail online banking application.Test Environment Management: Involve from initiation phase up to implementation stage, vast experience in building E2E/Standalone test environment's for ST, SIT, UAT, OAT, NFT(performance) phase.Well acquainted with the Software Development Life Cycle (SDLC), Software Test & Defect Life Cycle.Proven delivery record and experience in all stages of traditional and Agile project life cycles, overseeing projects fromconception through to implementation and transition Competent in liaising with all business units including onshore/offshoreteams, comfortable working on client sites and working closely with technical and business teams to ensure successfuldeliveryExcellent internal & client stakeholder management skills at all levels of management & client community Effectivecommunication and influencing styles to achieve agreement between project delivery teams and user communities, buildingand maintaining relationships with stakeholders Committed to delivering quality and achieving results through effectiveplanning, resource management, stakeholder management, problem solving, timely reporting, and risk awareness andresolutionMaintain all Environment related details for all phases of testing in a centralized location Coordinating with various teamslike DBAs, Middleware Support, Windows/Unix Support, MQ/EMS Support, Unisys, Application Server Support Teams and3rd party vendors.Ability to work with multiple teams (Developers, Project Manager, Delivery Manager, Business & Delivery Units,Operations, etc.) to gather Requirements Ability to also recommend/ suggest appropriate solutions that eventually lead toreduction in manual work, FTE saves reduction in efforts & time, etc.Project Management: - Preparing project plan, coordination with client stake holders, delivering the project in defined SLA.

Change management: - Creating Change Records, Service Requests, CAB EX, Getting Changes Approved.Incident Management /Defect Management: Drive the Environment related incidents till the closure.Co-ordination with implementers for successful implementation of changes.Identify all stakeholders and interact to ensure effective deployment.Manage Post Production Deployment issues and escalations, and also plan and track bridge case deployments into productionoutside the normal release cycle.Experience in establishing strong relationships across variety of stake-holders and effective communication and liaison withclients, E2E delivery, various components and testing teams.Ensures system is delivered within planned cost, timescale and resource budgets, project deliverables are signed off.Have performed Project Management activities like PIR, PMR, Audits, DP, Retrospective Meeting and Client Audits.Have performed tracking of quality metrics for each releases and ensured that it is within the target limits.Strong skills include analysis, technical, team leading & communication skills.Experience in creating project documents e.g.Transition Plan / risk plan / resource plan etc.Experience in handling day to day project activities, issue, escalations, onsite coordination, resource management, audits etc.Consults and shapes development of the client's approach to identifying and managing risks and assumptions and for realizingbenefits at a department level Have an architectural understanding of multiple technologies such as collaboration, knowledgemanagement, application development, and related Business & IT areas.Managing  the small change deliveries for various CRM applications.Responsibilities ranged from individual team member management to executive management steering committee statusreporting Self-motivated with natural leadership traits and excellent communication skills.Using Escalation matrix appropriately to get appropriate level of focus from technical teams and management.Providing appropriate inputs to the problem management process, RCA preparation and acted as a central coordination pointfor various support activities and liaison with the various teams for fault resolution Developing an understanding of theclient's organizational structure and infrastructure environment.Experience in supporting Complex and large enterprise Application systems on different platforms which contains more than20 application systems and supports more than 1500 users.Prior experience of sending out executive alerts/communication mailers for the major incidents Good understanding of Siebeldata & entity modeling and Master Data Management Ability to work reliably without close supervision and used to workingin a structured environment with clearly defined procedures and controls To identify and evaluate new technologies forpotential implementation to further achieve the company's vision.Develop, implement and administer processes and standards regarding hardware, software and supporting technologies.Organizing, leading, and facilitating the planning process, including strategic planning, organizational planning,communications and budget management for a highly visible CRM Project.Review the work of team members to ensure quality and comprehensiveness and provide technical coaching and mentoring toproject team members.Identify and resolve project issues and escalate when appropriate.Established compatibility with third party software products by developing program for modification and integration.Developed and implemented complex Internet and Intranet applications on multiple platforms.Coordinated with systems partners to finalize designs and confirm requirements.Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

09/2013 to 04/2016Application Delivery ManagerTechmahindra Limited – Pune

Manage Multi-Million Pound, large, Complex CRM-Siebel delivery projects in order to meet the agreed business objectivesand seek innovative ways to expand the business derived from the Project.Performed in Release Manager Role, ensuring that all line of business deliveries are tracked fully and met the deliverytimelines.Develop and maintain customer relationship to achieve long-term customer retention and satisfaction for growth potential.Establish Project controls throughout the Project, meeting current corporate standards to protect the organization and todeliver a successful Project.Lead and motivate the Project teams for successful Project delivery.Managing & planning scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning,tracking, change control, and risk management.    Management of defects through the entire life cycle.E2E co-ordination for all the defects raised during the release. · Team Management based on Offshore-Onshore model.Work along with the Design, Testing and Development teams in understanding the changes happening in the application andsocializing the changes with various teams across the board.Work with Other Applications Technology Team and Infrastructure Team to ensure that Application systems are supported,developed and maintained within the agreed IT policies and standards.      Played leadership roles on various project such as project planning, coordination, problem resolution and status reporting.

 Process improvement & Capacity Monitoring.

 People Management Release planning and management ·Agree the scope of the deliverable and commit the delivery plan to e2e delivery teams.  Initiate Change control for potential changes to requirements and their impacts.Liaise with the various stakeholders like BT PM, E2E delivery managers, other components delivery leads, testing teams forbudget and scope negotiation.Report release progress, change control, risk and issues to customer and senior management.Manage planning & scoping of maintenance releases and ensuring that the fixes are delivered on time with required level ofquality.Carries out risk assessment and prepares and maintains project, quality and risk plans.Manage Deployments into production along with Deployment teams, and also handle Customer/Business escalations andmanage quicker turn-around for High Business/Revenue impacting Production issues.Coordinate with external components and ensure synergy between the various teams, and facilitate any issue resolution andescalations.  Advise and ensure team uses methods, tools, processes and standards set BT CMP platform.

01/2011 to 08/2013Project LeadCognizant Technology Solutions – Pune, London

Carrying out day-to-day project management activities in addition managing the entire offshore project deliveryResponsible for project delivery from offshore and working with multiple stakeholders.

Education

Developed  executive presentations and reports to facilitate project evaluation and process improvement.Directed all phases of agile projects, from CIT to ProductionCo-ordination with various stakeholders to plan for the successful decommissioning of SiebelCreation of High level project plan and the project approach documentIdentifying the contacts from various other teams who would be involved in the actual decommissioning.Executive Status reporting to clients.  Carrying out project management activities in addition to managing the entire offshore project delivery  Actively supporting the end user queries, both technical and functionalEffort estimation for requests and coming with solution design and alternativesRequirement and Impact analysis.Streamlining the offshore project support process to meet customer satisfaction High Level Design preparation

05/2006 to 01/2011Team LeaderTechmahindra Limited – Pune

Incident and Problem ManagementITILProcess improvement & Capacity Monitoring.People ManagementRelease planning and management into productionAgree the scope of the deliverables and commit the delivery plan to e2e delivery team.  Initiate Change control for potential changes to requirements and their impacts. Liaise with the various stakeholders like BTPM, E2E delivery managers, other components delivery leads, testing teams for budget and scope negotiation.Report release progress, change control, risk and issues to customer and senior management.  Manage planning & scoping of maintenance releases and ensuring that the fixes are delivered on time with required level ofquality.  Carries out risk assessment and prepares and maintains project, quality and risk plans.  Manage Deployments into production along with Deployment teams, and also handle Customer/Business escalations andmanage quicker turn-around for High Business/Revenue impacting Production issues.  Coordinate with external components and ensure synergy between the various teams, and facilitate any issue resolution andescalations.  Advise and ensure team uses methods, tools, processes and standards set BT CMP platform.

01/2011 to 08/2013Project LeadCognizant Technology Solutions – Pune

2005B.E: Computer TechnologyManoharbhai Patel Institute of Engineering and Technology(Nagpur University) - Nagpur UniversityEngineering in computer technology with 65% marks.

CertificationsSiebel 8.0 certified with OracleITIL V4 CertifiedScrum master certifiedPrince 2 foundation and practitioner