Deepak KumarEmail Id: deepakkrgupta20@gmail.comMobile: +91 9999246528

OBJECTIVEOBJECTIVEIn quest of assignments in the areas of Project Management/Business Analyst where I can use my combinatorial business and analytical skills leading to a mutually beneficial engagement

PROFESSIONAL HIGHLIGHTSPROFESSIONAL HIGHLIGHTS

PMP Certified professional and Member of Project Management Institute A keen planner and strategist with 9.5 years of experience with more than 4 plus years in Project

Management, implementing process improvements Proficiently handled multiple projects / clients, identified needs and implement quality / project

management processes to increase productivity & reduce defects Automation of several process resulting in saving of 7.2 FTE from process Enhancing & cleaning the Standard Operating procedures resulting in increasing accuracy from 96.5%

to 98.3% Implementing the Emergency Preparedness program at PAN India level and educating colleagues on

do’s and don’ts with SRM team Adept in Project Management, Operations, Process Management, Client Servicing, Team

Management and Training & Development Worked with onshore and offshore stakeholders on process standardizing, process improvements,

new process implementation process Possess ability to organize information, communicate & present findings in a clear and useful manner Excellence in Analysis, Problem Solving and Decision Making Skills

PROFESSIONAL EXPERIENCE

ORGANISATION - AON

AON is a global Human resource Outsourcing and consulting firm delivering a complete range of human capital management services, including Hr, Payroll, Heath care, Retirement and Financial Management and Organizational change.

Operations Manager (Apr 2016 – till date) Managing various Projects at India Level and process specific level basis the business needs Managing projects end to end Responsible for creating Project charter, detailed planning, scope defining, scheduling, risk

management, stakeholder management, quality management, resource assignment & management (RACI)

Coordinating with different Teams, stakeholders & managers for better project management. Responsible for communicating with different teams on status update, prepares various reports on

utilization/ MIS etc. Creating presentations for leaders to provide status update on all projects

Sourcing approval from sponsor, leaders on time and budget required to complete the projects Gathering and analysing data for positive & negative impact Analysing risks throughout the project and highlighting the same to stakeholders and sponsor Monitoring the project throughout its lifecycle to ensure timely delivery of goals Determining the resource requirement for a projects, negotiate with functional managers for their

alignments

Process lead/Project Coordinator (Oct 2011 – Mar 2016) Managed Projects PAN India and BU internal projects Created Project charter, project plan, RACI document, project repository Coordinating and communicating with different Teams, stakeholders & managers for better project

management. Created presentations for leaders to provide status update on all projects Gathered and analysed data for positive & negative impact Analysed risks and monitored them throughout the project and highlighting the same to stakeholders

and sponsor Determined the resource requirement for a projects, negotiate with functional managers for their

alignments Handled a team of 7 - 10 colleagues, monitored their IDP (Individual Development Program) goals,

productivity & accuracy and helped in sharpening the competencies of the team Organized periodic knowledge enhancement program, KAT etc. to enhance the knowledge base. Responsible for their Mid-Year Review/ Yearly Appraisal Provided process level support for Transition of new clients and De-conversion of Clients Responsible for identifying the NVA (Non Value Addition) in the process & suggest measures to

eliminate them Communicated with On Shore/ Client Teams (US counterparts) on regular Basis

Team Developer/SME (1st April 2009 – 30th Sep 2011) Handling daily production with different validations. Designed & implemented systems, processes for smooth functioning of operations & enhanced

operational efficiency. Effective and optimum utilization of the available resources and manpower to ensure excellence in service delivery

Responsible for keeping track of frequent SOP changes and entrusted with the task of carrying out research also deftly resolve the Issues raised by the Process Owners regarding the processing errors, SOP update, Conversion / De conversion of Client / Service, Technical Issue, etc., communicating with the Client Teams

Monitoring process proficiency of the team. Created and monitored the processing checklists and resolving the problems for the clients on

projects and processes Participated in driving problem solving for 'clients' on projects and processes. Documentation/Updating of Standard Operating Procedures (SOP) for new/existing Clients

Team Member (4th Dec 2006 – 31st March 2009) Processing of Financial documents under Defined Contributions/ Defined Benefits which covers US

Benefits such as ELP, MLP/MLR, Rollovers and DBOP. Clearing the repayments of the PPT’s loans taken against their 401K A/Cs and Overpayments of the

retired & deceased PPTs. To ensure regular and stringent quality processing, as per the SOP guidelines Providing Floor Support to new hires

Projects Woking on Various projects initiated by Transport team at PAN India level Emergency Preparedness program With SRM (Security Risk Management) team for all Aon locations

in India Lead the Transport requirement project during Day Light Savings (DST) and Annual Enrolment for all

Aon Locations in India ITG consolidation and TRACC construction where separate enclosure area is constructed for one of

the IT division Handled Transport Manual creation for all the regions at India level (Gurgaon, Noida, Mumbai,

Chennai, Bangalore) BU Consolidation project where all the units are scattered all over the floors in the building and entire

team of one BU is consolidated on same floor EDGE (Enhanced Delivery with Governance & Empowerment) Project which was implemented on

70+ clients in three different phase to have direct interaction client team & remove process owners Involved in Project quantum in which the set up was done on new location at Chennai and I was part

of transitioning of few processes and clients there Handled LCC project which involves conducting audits of agents on several parameters for onshore

team Automation Project of several processes via QTP Implementation Indexing Automation Project in which sets of clients were targeted whose documents were getting

scanned without any information SOP (Standard Operating procedure) automation project wherein the SOPs for Critical processes

automated SOP creation Project basis new approach with National Domain Lead SOP clean-up project to standardize SOPs to sync them with base guidelines and remove unnecessary

guidelines to improve in quality with the help of SMEs Gauge RNR Project which was initiated to improve the quality and reduce the defects from the

process with the partnership of Compliance & Audit team. Process Flow creation for critical processes National Domain Lead.

Awards Awarded Platinum award of the year 2014 for outstanding performance. Awarded Platinum team award for the 2013. Awarded as Champion of the Month based on my performance. Rising Star of the Month & Cheetah Award for highest productivity Awarded the Star of the Month for highest productive and Accuracy. Received Gold Award for Client Value Thrice.

Education 10+2 from CBSE Board, Specialization - Commerce with Math’s in 2001-02 session Done Bachelor of Commerce (B. Com) from Delhi University in 2006

Interests Listening to Music and Exercise, playing with kids.

Personal DetailsDate of Birth: 4th June 1984Address : House No – 344, Sector – 37,

Faridabad – 121003, Haryana