Default Prevention What’s New, What’s Still True & What Your NY Colleagues are Doing to Keep Their Rates Down NYSFAAA Conference October 2014

Default Prevention What’s New, What’s Still True &

What Your NY Colleagues are Doing to Keep Their Rates Down

NYSFAAA ConferenceOctober 2014

Cohort Default Rates Decrease

PUBLIC PRIVATE PROPRIETARY NATIONAL AVERAGE

13% 8.2% 21.8% 14.7%

OFFICIAL COHORT DEFAULT RATES

12.9% 7.2% 19.1% 13.7%

FY 10

FY 11

The 3-Year Cohort Default Rate First year at 30% or more

– Default prevention plan and task force

– Submit plan to FSA for review

Second consecutive year at 30% or more– Review/revise default prevention plan

– Submit revised plan to FSA

– FSA may require additional steps to promote student loan repayment

Third consecutive year at 30% or more– Loss of eligibility: Pell, DL

– School has appeal rights

CDR Denominator:Enter Repayment

Numerator:Default

Publish Rates Cohorts used for Sanctions

FY 2012 10/1/11-9/30/12 10/1/11-9/30/14 September 2015

FY 10, FY 11, FY 12@ 30%

FY 2013 10/1/12-9/30/13 10/1/12-9/30/15 September 2016

FY 11, FY 12, FY 13 @ 30%

FY 2014 10/1/13-9/30/14 10/1/13-9/30/16 September 2017

FY12, FY 13, FY 14@30%

FY 2015 10/1/14-9/30/15 10/1/14-9/30/17 September 2018

FY13, FY14, FY15@30%

Your Current Active 3-year CDR Timeframes

Of borrowers who defaulted, the majority

withdrew without completing their

academic programs.

Borrowers who do not receive their full six-

month grace period have a greater risk of

defaulting.

There is a strong correlation between

increased financial literacy and decreased

default risk.

Did You Know?

Source: Federal Student Aid 2012

Characteristics of Defaulters

• Older (median age of 38 years old)

• Pell recipient/low-income

• Undergraduate loans only

• Median loan balance: $5,800

• Poor financial literacy

• Did not complete degree

SOURCES: NSLDS, June 30, 2013; The Student Loan Default Trap: Why Borrowers Default and What Can Be Done About It, National Consumer Law Center, July 2012; What Matters in Student Loan Default: A Review of the Research Literature, Jacob P. K. Gross, Osman Cekic, Don Hossler, and Nick Hillman; Journal of Student Financial Aid, 2009; Calculating the Contribution of Demographic Differences to Default Rates, Mark Kantrowitz, May 2010.

7

This will provide the right target population to focus on.

(Photo credit: pixabay, public domain images)

Understand Who Is Defaulting at Your School and Why

Nelnet Trends in Borrower Repayment

• Borrowers who get into a good early repayment habit are less likely to default.

• Intervention efforts are more successful within the first 90 days of delinquency. From then on, there is a higher likelihood of eventual default.

• Setting up auto-pay is a good determinant of repayment success, as well as signing up for an online account.


• Good contact information for a borrower is critical. Schools who collect updated contact information after entrance or exit are encouraged to share with servicers.

• Students in skip-trace status are much more likely to default.

• Much of the default or late delinquency groups are made up of borrowers with small balances.

• Late Stage Delinquency – Borrowers in this category are very difficult for servicers to reach since they have avoided contact from us for so long.


Many borrowers have a knowledge gap when they go into repayment. They are unaware of:

• Who their servicer is

• What a servicer does

• That they have options in addition to the standard ten-year payment plan

• What deferments/forbearances are

• That servicers can assist them if they run into repayment difficulties

Please help servicers convey these messages.


Student Success Model

What Prevents Student Success?

o Finances/need

o Relationship issues

o Physical & mental health challenges

o Dependent-care

o Transportation

o Housing

o Transition difficulties

o Poor study habits

o Under-prepared, basic skill needs

o Language barriers

o Feel unwelcome, no “campus connection”

o First generation, no role models or family support

• Does your school have an “early warning” system?– Take attendance?– Issue mid-term grades which provide clues as to whether or not

student will persist?– Alerts from faculty members, student support staff: who has

missed classes? failed tests? had adjustment challenges?

• Don’t allow academic or social problems to become default risk

Identifying Students in Trouble

• Reach out immediately• Help them remain in school• If they’ve already left, help them to return

– May involve help to overcome obstacles • If they will not return, help them to understand their repayment

obligations as some think they don’t owe anything because they left

• Learn what you can about their experiences and use this information to help other students stay in school

Helping Students in Trouble

Default Prevention - Outreach Efforts

• Borrower education about repayment

• Financial literacy

• Gain additional or updated contact information

• Engage borrowers through social media for increased exposure

Consider When It Makes Sense to Intervene

• Use social media to promote good loan repayment • Ask borrowers to contact you if they have questions• Reiterate the importance of communicating with their servicer(s)• Validate contact information• Re-enrollment or transfer assistance• Employment counseling and search assistance • Job placement assistance


• Contact borrowers in early-stage delinquency (30-90 days) directly

• Contact those in late-stage delinquency (210+ days) o By phone, if possibleo Review servicer information and urge servicer contact

Borrower engagement is a key factor in successful default prevention!


School – Servicer PartnershipAll servicers work to gather feedback and find ways to partner with schools on default prevention.

Partner with the servicers!

21Source: Federal Student Aid 2012

School Best Practices: Niagara County Community College

Jim Trimboli

Default

Student loan default is an institutional problem not a financial aid problem. • All departments on campus must take a proactive role in

preventing default. (including the President ,Vice Presidents, and Area Managers).

• 3 leading factors of Default prevention are:• Retention• Financial Literacy• Student Social Economic Background

Default Threat to Community Colleges

• Not only are community college student borrowing more money, community colleges now have the largest two-year default rates of any higher education sector according to recent U.S Department of Education study.

• Three-year community college CDR was nearly 21

percent for FY 2010 cohort.

• (Source NASFAA Reporter Brittany Hackett)

How is NCCC Reducing it’s Default Rate?• Student loan clerk hired to work the NSLDS Delinquent

Borrow report(phone and emails)• Partnership with Consumer Credit Counseling of New

York (Only state accredited debt counseling agency)• Working with Nelnet (proactive approach) • Student engagement with financial literacy component

(website, touch points for students, open houses, and orientations)

• (NCCC’s default rate dropped almost 5% in the last two years just using these prevention methods)

NCCC in 2012• In 2012 NCCC’s 3 year default rate was 20.4%

• In 2013 NCCC’s 3 year Default rate dropped to 19.5%

• In 2014 NCCC’s 3 year Default rate fell again to 15.6 %

Important to note that NCCC is located between Buffalo and Niagara Falls, two of the poorest cities in America.

SUNY SMART TRACK &NCCC

• NCCC is the first pilot community college In the SUNY’s SMART TRACK Default Prevention Program.

• SMART Track involves using NSLDS reporting data to

extract student loan borrower information to establish a proactive communication platform to prevent student loan default and promote financial literacy.

School Best Practices: Monroe College

Clemente LaPietra

MONROE COLLEGE – DEFAULT PREVENTION

Default prevention is a college-wide effort that enjoys support of senior management. The Office of Loan Management – OLM entrusted with the task of working directly with students in this regard. OLM collaborates with other departments on ongoing basis to maximize outcomes.

Borrowers separated into roughly four categories to determine the level and nature of counseling to be provided to them:

1. Potential students: transfer or re-admitting students

2. Enrolled students

3. Students in their grace period

4. Students with loans in repayment


1. POTENTIAL STUDENTS/RE-ADMITS

• Potential students with high loan balances referred to OLM for evaluation and counseling.

• Re-admitted student borrowers also directed to meet with OLM staff to ensure prior loans are in good standing. Immediate assistance provided to address delinquencies.

• This presents an opportunity to reiterate rights and responsibilities of borrowers and to caution against over-borrowing.


3. STUDENTS IN THEIR GRACE PERIOD • Letters• E-mails

4. REPAYMENT

a. Early Stage delinquency

b. Late Stage delinquency

Both stages are given the same attention except in the wording of the messages communicated to them. They constitute bulk of OLM’s work.


2. ENROLLED STUDENTS

• Entrance counseling.

• Financial Literacy – DR_091 and classroom presentations.

• DREAM initiative – iGrad on the college’s web site.

• Exit counseling – one to one counseling encouraged when students withdraw or graduate. Online registration with servicers stressed, as is need to make the first payment or contact OLM if unable to make monthly payments.


Methods used• Letters – monthly or as needed.

• E-mails – monthly or as needed.

• Calls – daily (3-way with servicer when student answers).

• Non-punitive restriction on delinquent students’ accounts to alert other departments to send them to OLM.


RESOURCES USED

• Students’ financial aid records.• In-house networking

– Office of Career Advancement database.– Student Services Department.

• Default prevention software.

• Servicers – Reports and information on borrower activities.


RESOURCES – contd.

• NSLDS

a. School Portfolio Report - #20 SCHPR1.

b. Exit completion Report (new - excel format): Report Tab, Select Web Report List ; Report #3 EXTC01. To view immediately select Output Medium: XLS.

Review

Limited Resources/Best Results

Identify Cohorts in effect

Work with Servicerso Pull delinquency reports by cohort year

Identify highest risk (most delinquent)

Develop plan for contacto Phone most effectiveo Email, Letters, Text messages if can’t reach by phoneo Integrate effort with other campus offices with whom student

has relationship


Use school d-base for contact infoo When student in school, update contact info, references,

personal email/facebook accounts, obtain authorization to text, etc.

When contacting borrower, have portfolio of loan historyo Recommendations depend on characteristics of loano Make warm transfer to Servicer while student on phone


Students who withdraw are at **HIGH RISK**

Official Withdraw - Required to meet with FA SAP, Academic Dismissals - Track, monitor separately Unofficial Withdrawals

o Receive info from academic offices, registrar otherso Report to NSLDS/Clearinghouse immediatelyo Reach out to students by mail, phone informing them of

obligation re. student loano Update contact info, address, references, emails, etc. so you

can contact in future

Resources

CDR Guide

CDR Guide

The “Cohort Default Rate Guide” (Guide) is a publication that the U.S. Department of Education designed to assist schools with their 2-Year and 3-Year FFEL Program and Direct Loan Program CDR data. The guide has been updated and should be used as a reference tool in understanding CDRs and processes.


Cohort Default Rate Guide

http://ifap.ed.gov/DefaultManagement/CDRGuideMaster.html

Understand

Your Loans

Manage Your

Spending

Plan to Repay

Avoid Default

Make Finances a Priority

Each module has been designed to communicate key financial management concepts to increase students’ financial literacy.

Your Student Loans

Loan BasicsFree Money

First Types of

Student Loans

Manage Your Spending While In School

Live Within Your Means

Borrow Smart

Estimate What You Will Owe, Spend & Earn

• Monthly Expenses

• Monthly Income

Understand Repayment

Avoiding Default

Postpone or Lower Your Payments

Forgive or Cancel Your Debts

Delinquency and Default

Plan For the Future

Your Income and Taxes

Your Credit and Identity

Credit Cards and Other Borrowing


Financial Awareness Counseling Tool- FACT

Default Prevention Page

Thank You!

Jim Trimboli, Director of Financial Aid

Niagara County Community [email protected]

Clemente LaPietra,

Monroe [email protected]

Anne Del Plato, Regional Director of Partner Solutions

Nelnet Education Loan Servicing

[email protected]

mailto:[email protected]



Documents

Default Prevention What’s New, What’s Still True & What Your NY Colleagues are Doing to Keep Their Rates Down NYSFAAA Conference October 2014