DHAVAL R RATHI Contact: +91 771 882 9547 Date of Birth: 13th Dec, 1985 Email:boots.0713@gmail.com

CAREER OBJECTIVE :To develop myself into multifaceted personality, utilize the knowledge possessed and skill sets in order to achieve the organization’s goals and objectives and work diligently in the job assigned to me while maintaining cordial relations with others.

Degree Institute/ College Year Class

S.S.C. Maharashtra Board March, 2002 Pass

Diploma in Hotel & Tourism Mangmt.

*Y.C.M.O.U. , Nashik May, 2008 2nd class

B.Sc in Hotel & Tourism Mangmt.

*Y.C.M.O.U. , Nashik May, 2009 2nd class

*(Y.C.M.O.U.) Yashwantrao Chavan Maharashtra Open University, Nashik.

Organizations

SIR H.N. RELIANCE FOUNDATION HOSPITAL & RESEARCH CENTRE, MUMBAI. MARCH 2014 to TILL DATEPatient Experience Executive.

SUMAN SWAD ( MANUFACTURER OF PICKLES) , FEBUARY 2012 to AUGUST 2013Free lancer as a Marketing and Sales Executive.

HOTEL RESIDENCY, MUMBAI. JULY 2011 to DECEMBER 2011Designation - As a Front Office Executive (Assistant)

ITC FORTUNE SELECT DASVE, LAVASA. AUGUST 2010 to JUNE 2011Designation - As a Front Office (Sr. G.S.A.)

TREAT RRESORT (TIRUPATI SHELTERS LTD.), SILVASSA JULY 2009 to JULY 2010Designation - As a Front Office (Assistant Receptionist)

Team coordinating with team members.Keeping track of inventory, outdoor duties of the executive, ensures proper communication among the employees in their absence. Apart from this would also beResponsible to do the data entry work as and when suggested by the team.

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CARRER OBJECTIVE

PROFESSIONAL & ACADEMIC QUALIFICATION

WORK EXPERIENCE

Job Profile At Hospital:

Handling phone calls to book appointments and to make confirmation calls

Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility

for short cash, fake currency and opening and closing of shift.

Handling Billing queries for routine pt. attendants

Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily

scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers

Registration of new patients.

Provide patients with information regarding advised investigations and procedures.

Assist and direct patients that have come in for health check up

Manage and record time spent by patient as mentioned in the standard operating procedure

Co-ordinate for timely delivery of the report at the designated counter

Worked on SAP software.

Job Profile At Hotels:

Handling phone calls.

To take bookings.

To show the property

Check – In & Check – Out Process.

To maintain records of Guests (Soft & Hard Copies).

Process of Night Audit reports.

To have a co-ordination with other departments such as Banquets, Room Service, House-

Keeping, Kitchen and Restaurants.

Greeting and assisting visitors and Guests.

Handling multiple telephone lines in timely manner and direct the calls to the

concerned person / extension.

To sort out incoming mails at enquiry inbox and distribute to the concerned

Department / Executive and responding them in case of customer enquiries.

Maintenance of Attendance Register and keeping a track on Outdoor Duties of

the Executives / Staff.

To do the data entry, prepare presentations, make reports whenever required by the team.

Worked on ( Dos, Hotspot, IDS / IDS fortune, Oracle ) softwares.

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PLAM ROLLER SK8ING CLUB, MUMBAI. MARCH 2003 to MAY 2006.Skating & Hockey: Coach

Teaching Skating & Skating Hockey in Palm Vagabond Clubs as a Coach.

Ability to visualize and tackle situations / things.

Ability to work independently as well as in a team environment.

Ability to meet deadlines and handling multiple tasks at a time.

Ability to analyze develops, establish, & maintain efficient workflow.

May – 2008 - Opening an Egg – House.

May – 2009 - Study on Different Types of Liqueurs.

Year 2007 - Organized & Managed Shree Amba Festival (Amravati).

Year 2004 - Participated in Maharashtra State Roller Skating Championship Represented Mumbai

I. Speed Roller Road Race 1 - Ranked 3rd.II. Participated in Speed Roller Hockey.

(Skating Association of Maharashtra)

Year 2004 - Participated in 42nd National Roller Skating Championships (Faridabad) (Roller Skating Federation of India)

Year 2002 - Participated in Mumbai Suburban District Roller Skating Championship (Palm Roller Skating Club)

Year2000 – Participated in Pre – Military Training Camp – Ranked 1st. (Department of Civic Defence Force).

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AWARDS AND RECOGNITION

PROJECT REPORT

Event Management : DNA Newspaper – Media. (Feb 2005 till Nov 2005). Role play – Back Office, Auditions, Accounts, Pubs & Disk Mgmt. Experience includes training new members on respective accounts

Worked With Companies As Team (Freelancer):

India International Jewellery Show (2005 / 2006 / 2007) North Pole Entertainment One For All Below The Line Events DNA ( Daily News & Analysis ) Black Ants Hindustan Times Modzeve Seventy’s (70’s) / (7) Seven Steps & etc.

Have been appraised as Focused, hardworking, proactive, and self-motivated and team ori -ented,Effective team player with excellent communication and inter-personal skills.

Marital Status : Single

Language Known : English, Hindi, Marwari, Gujarati & Marathi.

Hobbies : Skiing & Skating, Trekking, Roller Hockey.

The information furnished above is true and correct to the best of my knowledge and belief and if it found incorrect, I am ready face all the consequences arising out of it without any hesitation.

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PERSONAL DETAILS

PROFESSIONAL & CREATIVE ASSETS

UNDERTAKING