DIAL's Requirements

1

R

REQUEST FOR PROPOSAL FOR IT SYSTEMS

2

Table of Contents

1. Acronyms 04

2. Introduction 05

3. DIALs Requirement. 07

3.1 FM Services Required

3.2 Nos. of DIAL locations to be supported

3.3 Service Window

3.4 In scope Services

4. Inventory List 10

4.1 Annexure A

4.2 Annexure B

5. FM Services Details 31

5.1 Helpdesk Services

(a) End User Support Services 31

5.2 Technical Services

(a) VDI System General Services

(b) Hitachi Storage General Services.. 33

5.3 Service Provider Management Services

(a) ARC Sight Management Service 34

(b) Firewall Management Service

5.4 Asset Management Services

5.5 AMC Coverage Deliverables 35

6. IT Peripheral System Services. 35

7. Process Design for System Management.. 36

8. Server Management Services. 36

8.1 Application Server

8.2 Database Server and Cluster Server

8.3 Software Distribution Server

8.4 Data center Management

8.5 Storage Management Services

9. Network Management Services 40

9.1 Backup, Restore and Recovery Management

9.2 Anti-Virus Management

10. Team Structures 41

10.1 Operation Manager

10.2 Qualification of Facility Management Personnel

10.3 Minimum Qualification of FM Personnel

11. Service Level Agreement 43

11.1 Server Matrices

11.2 Database Availability Service Level

11.3 Network Availability Service Level

3

11.4 System Availability

11.5 Reporting Timelines and Accuracy Service Level

11.6 Metrics

11.7 Downtime

11.8 Few examples of Downtime Calculation

12. Up-Gradation of Technology.. 48

12.1 Maintenance Service

12.2 Run Time

13.Statement of Work.... 49

13.1 Change Management

13.2 Configuration Management

13.3 Service Level Management

13.4 Availability Management

13.5 Capacity Management

13.6 IT Service Continuity Management(ITSCM)

13.7 Security Management

13.8 Supply Provision

13.9 Account Management

13.10 Process Constraints

13.11 Change Management Process

14.Customer Satisfaction 52

14.1 Service Metrics

14.2 Service Level Summary

14.3 Service Level Weighting Metrics

15.Exit Management Plan. 54

16.Instruction to Service Provider. 55

16.1 Cost Incident to Proposal Preparation

16.2 Site Conditions

16.3 Technical Proposal

16.4 Financial Proposal

16.5 Evaluation of proposal(Weightage of Technical/Commercial parameters)

16.6 Additional Services

16.7 IT Systems Refresh Events

17.Miscellaneous 56

18.Penalty on SLA Deviation.. 57

4

1. Acronyms

SNO Definition/Acronym Description

1 ACL Access Control List

2 FIDS Flight Information Display System

3 DIAL Delhi International Airports Pvt Ltd.

4 MNI Managed Network Infrastructure

5 BOM Billing of Material

6 PTB Passenger Terminal Building

7 QOS Quality of Services

8 TMRS Trunk Radio Mobile System

9 T3 Terminal 3 at DIAL

10 TCP/IP Transfer Control Protocol / Internet Protocol

11 SOW Scope of Work

12 FM Facility Management

13 CCTV Closed Circuit Television

14 ACS Access control System

15 MH Main Hub

16 EH Expansion Hub

17 RAU Remote Access Unit

18 CDMA Code Division Multiple Access

19 BTS/BS Base Transceiver Station

20 WAISL Wipro Airport IT Services Ltd

21 RFP Request For Proposal

22 SLA Service Level Agreement

23 DR Disaster recovery

24 FS Fire Station

25 WAN Wide Area network

26 SP Service Provider(successful bidder)

27 MIS Management information System

28 VDI Virtual Desktop Infrastructure

29 DC Data Center

30 CMC Crisis Management Center

5

2. Introduction

Objectives Of this RFP

DIAL has automated its operations effectively using the IT technology. The IT infrastructure consisting of various servers having

different operating systems, Relational Data Base Management System, PCs, Printers, Networking Devices, Leased Lines,

CCTV, FIDS, Wi-Fi, TMRS,VHF, IP packages Leased line Pri management, VOIP,ACS,PA,MATV,MPAS. To maintain the

Infrastructure effectively without any interruptions to its service (24 x 7 availability of IT infrastructure),DIALs Purpose is to Identify

a SP for providing the Comprehensive Annual Maintenance Contract (CAMC) for IT Infrastructure for a Period of 3 + 3 years as

mentioned in this RFP document.

Following are the Two Types of Scopes mentioned in detail in Annexure A & Annexure B .

Annexure-A

S.no Item Qty Contract(Services)

1. Manpower Support at FS-1,2,3,4 04 FMS

2. LAPTOPS 300 CMC

3. DESKTOPS 230 CMC

4. PRINTERS 106 CMC

5. SERVERS 59 CMC

6. NETWORK SWITCHES 150 CMC

7. CORE SWITCHES 6 CMC

8. CCTV 438 (AMC & CMC)

9. FIDS 448 AMC

10. PAVA 282 AMC

11. ROUTER 8 CMC

12. EPABX SYSTEMS 7 CMC

13. VHF 132 CMC

14. TMRS 340 CMC

6

15. Speech & Siren System 270 (AMC & CMC)

16. Audio/Video for CMC 24 AMC

Annexure-B

S.no Item Qty Proposed Contract(Services)

1 AV SET Lot CMC

2 STORAGE(HITACHI) 4 FMS

3 VDI(Desktops + Back-end) 500+19 FMS

4 CENTRALISED PRINTERS SYSTEMS 15 FMS

5 ACCESS CONTROL SYSTEMS

18 CMC

6 NETWORK SWICTHES

63 CMC

7 FIREWALL

2 CMC

8 SERVERS 2 CMC

9 WI-FI(ACCESS POINT + WIRELESS CONTOLLER) 38 + 2 CMC

10 Server Virtualisation systems 6 FMS

11 PAVA 282 CMC

11 CCTV 477 CMC

12 FIDS 448 CMC

13

ARC Sight

4

FMS

14 Audio/Video for CMC 24 CMC

NOTE: All the above mentioned contracts either IT or Non IT will be routed through a single vendor (FMS)

3. DIALs Requirements

7

3.1 FM Services Required - 24x7 CAMC

System Support Database Management Services. Storage and Backup Management Services. Server Management Services. OS Administration Services. Application server management (ITP,CCTV, PA,TMRS,MCS etc). Network & Email Management Network Management Services (LAN and WAN) Managed Security Services Virus Management Email Management Services AD Management Services Datacenter Management Services Facilities Management Services Help desk Services Technical Support Services Management Services Asset Management Services Hardware Break-fix Support Preventative maintenance services Centralised Print Management services

3.2 Number of DIAL Locations to be supported

Terminal 1 ( Terminal 1D,1A,1C and G+5 building,T2 Apron)

Terminal-2 (Old International Airport Delhi)

Cargo terminal building

Chairman Farm House Silver Oak Avenue, House #10 Western House

GMR Guest House # 80 ,Golf Link near Khan Market

Barakhamba Office,4th Floor Birla Tower

VIP Building

Haj Terminal

NUB and Project Office

MRSS, Ancillary Building GIS

Fire stations

CFD building and Old ATC building

Aurangzeb lane guest house

APRONE-E T3

PCCR-1,2 and Metro Building(ACB)

MLCP

8

Airport Service Building (ASB)

3.3 Service Window

Particulars Support Window

End user Support 24X7

Database Support 24X7

Server Management 24X7

Network Management 24X7

Network monitoring 24X7

Datacenter Management 24x7

Patch management 24X7

Storage Management 24X7

Centralised Print service management 24X7

Asset & SP management 24X7

Anti-Virus Management 24X7

Hardwares AMC 24X7

IT Peripherals (CCTV,ACS,WI-FI,FIDS, TMRS ,IPT, MPAS, Speech and siren ,VHF,MCS,ACS,MATV,PA etc .)

24X7

VDI system Management 24x7

3.4 In-Scope Services

The term Comprehensive Annual Maintenance Contract (CAMC) means that, SP shall diagnose the faults, repair/replace the faulty items, equipments, systems, components, IT peripherals, softwares, firmwares Installed in DIAL Premises, Technical Support Resources and equipments within given time frame to make DIAL Premises operational 24/7.

SP shall be responsible for carrying out OnSite Comprehensive Annual Maintenance Contract (CAMC) for the following-

CMC includes all Hardware, Operating system/network connectivity, end to end between DIAL Premises. SP shall carry out Preventive Maintenance at least once in every 6 Months (Twice in a year) for all defined locations ref 3.2 . The

SP shall carry out corrective maintenance/break down maintenance as and when required. SP shall carry out Preventive Maintenance for every 2 months for CCTV, speech and siren , IPT . SP has to prepare detail maintenance report for each maintenance activity carried out for Airports Buildings.

9

All logistics like arrangement of required equipment transport of equipment and lodging/ boarding of maintenance personnel shall be the responsibility of SP.

In the event of the damages to users property or personal injury to user/SP personnel due to negligence of employee, the responsibility shall be solely rest with SP.

The AMC & FM services could be overall management of DIAL Premises and providing the services to the users for availability of the applications / services at their desktops/ Laptops such as -

(a) Internet & Intranet services,

(b) Email

(c) Application Software services added from time to time on the internet and intranet.

The SP shall, at its own expense, keep IT Systems in good condition. The SP shall use the IT Systems in compliance with the IT System Subcontractors and DIAL Owned IT System Subcontractors

suggested guidelines. The SP shall provide the preventive maintenance of IT System either on its own or by entering into an annual maintenance

contract, in accordance with IT System Subcontractor's recommendations and the operation and maintenance manual. The SP shall immediately, upon discovery or upon any form of notice from DIAL or any other entity, commence and diligently

pursue the correction of any and all errors, defects, malfunctions, interruptions, disruptions and/or problems which prevent any Service from performing or being provided in accordance with the requirements (a "Problem").

The SP shall perform a root-cause analysis to investigate the reasons for such a Problem and present the report of the investigation to DIAL and also undertake appropriate corrective action to prevent recurrence of the Problem.

The SP shall immediately notify DIAL of the nature of the Problem and steps being taken to resolve and correct same. If SP identifies more than one equally satisfactory method for resolving a particular problem, the SP shall inform DIAL of each, the time required to implement each, the differences of each, including the impact on the Service and the best choice given all the circumstances, which the SP shall implement immediately.

The SP shall provide on-going support and perform preventive maintenance for all Services, including upgrades, new releases, enhancements, performance engineering and updates, routine by passes, fixes and patches of minor problems and other improvements in any service in order to minimize both preventive and remedial maintenance requirements, while maintaining the Service in conformity with the requirements.

The SP shall use the IT Systems diligently and with adequate care and skill as necessary to operate, maintain and manage such equipment. Any damage or malfunctioning of equipment due to any mishandling or mis-operation or any error otherwise, shall be made good by the SP.

The SP shall at all times maintain adequate stock of spares parts including replacement spares(5 %) parts and critical Spares(10%) parts in accordance with the requirements and recommendations of the IT Systems Subcontractors

The overall management and maintenance of Airports administration of servers, PCs, Printers, Peripherals, Networking, ISP Leased lines, Uninterrupted Power Supply (UPS) and the services running on them and also coordination with SPs.

4 Inventory List 4.1 Annexure A

S.no. Description Make/Model Location QTY(Proposed Contract)

Contract Type

(A) Manpower Support at FS-1,2,3,4 04 FMS

10

(B) LAPTOPS Multiple NUB,T3,ASB,T1D, T2, Cargo, Project office 300 FMS

(C) DESKTOPS Multiple NUB,T3,ASB,T1D, T2, Cargo, Project office

230 FMS

(D) PRINTERS Multiple NUB,T3,ASB,T1D, T2, Cargo, Project office

106 FMS

(E) SERVERS 59 CMC

Server HP,Proliant DL 360 G7 NUB 1 CMC

Server DELL,POWERVAULT MD

3200I NUB 1 CMC

Server DELL,POWEREDGE R710 NUB 1 CMC


Server IBM,X3650 NUB 1 CMC


Server LENOVO,THINKCENTRE NUB 1 CMC










Server HP,ProLiant ML 350 G3 NUB 1 CMC

Server IBM,Infinity NUB 1 CMC


Server HP,c7000 NUB 1 CMC

Server HP,BL 460C NUB 1 CMC












Server HP,c3000 NUB 1 CMC






Server DVTEL NUB 1 CMC

Server HP,PROLIANT NUB 1 CMC

Server HP,PROLIANT NUB 1 CMC

11






Server DELL,Desktop NUB 1 CMC



Server DELL,OPTIPLEX 360 NUB 1 CMC




Server Lenovo,Desktop NUB 1 CMC

Server DELL,POWEREDGE 2950 NUB 1 CMC

Server DELL,POWEREDGE 2950 NUB 1 CMC

Server HP,PROLIANT DL 180 G6 NUB 1 CMC



(F) Network Switches CMC

Network Switches Nortel,4548GT T1D SCCR 4 1ST FLR 1 CMC

Network Switches Nortel,4548GT T1D SCCR 4 1ST FLR 1 CMC

Network Switches Nortel,4548GT SCCR-2GND CCTV 1 CMC

Network Switches Nortel,4548GT SCCR-2 GROUND FLR 1 CMC

Network Switches Nortel,4548GT T1D PCCR 1 CMC

Network Switches Nortel,4550-T FIRESTATION-2 1 CMC

Network Switches Nortel,4548GT FIRESTATION-1 1 CMC

Network Switches Nortel,5520-48T-PWR T1D SCCR 3 1 CMC

Network Switches Nortel,425-24T CAB MGMT EXIT 1 CMC

Network Switches Nortel,425-24T G+5 Terminal 1 CMC

Network Switches Nortel,5520-48T-PWR T1D PCCR 1 CMC

Network Switches Nortel,425-24T ARRIVAL T1C 1 CMC

Network Switches Nortel,425-24T CAB MAMT ENTRY 1 CMC

Network Switches Nortel,5510-48T AOCC_CCTV 1 CMC

Network Switches Nortel,5510-48T-PWR HAJ Store 1 CMC

Network Switches Nortel,5520-48T-PWR T1D SCCR-1 1 CMC

Network Switches Nortel,5520-48T-PWR KFC-T1D 1 CMC

Network Switches Nortel,5520-48T-PWR UB HELPDESK 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR-2 GROUND FLR 1 CMC

Network Switches Nortel,5520-48T-PWR T1D SCCR -4 1ST FLR 1 CMC


Network Switches Nortel,5520-48T-PWR ARINC T1D 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR -5 1ST FLR 1 CMC






12






Network Switches Nortel,5520-48T-PWR ARRIVAL 1 CMC

Network Switches Nortel,5520-48T-PWR DEPARTURE 1 A 1 CMC

Network Switches Nortel,5520-48T-PWR ATC 1 CMC

Network Switches Nortel,425-48T GROUND FLR 1 CMC

Network Switches Nortel,5520-48T-PWR Cargo Import Biometric

Reader 1 CMC

Network Switches Nortel,5520-48T-PWR OUB DATACENTER 1 CMC

Network Switches Nortel,5520-48T-PWR UB CCTV 1 CMC

Network Switches Nortel,5520-48T-PWR UB 1ST FLR 1 CMC

Network Switches Nortel,5520-48T-PWR UB 1ST FLR 1 CMC

Network Switches Nortel,5530-24TFD CARGO-ICMS-ROOM 1 CMC

Network Switches Nortel,5520-48T-PWR CARGO-ICMS-ROOM 1 CMC

Network Switches Nortel,425-48T HAJ TERMINAL -1 1 CMC

Network Switches Nortel,5520-48T-PWR AOCC_TOWER_UB 1 CMC

Network Switches Nortel,5520-48T-PWR AOCC_TOWER_UB 1 CMC

Network Switches Nortel,5520-48T-PWR UB 2nd Flr Left Wing 1 CMC

Network Switches Nortel,5520-48T-PWR Firestation-3 1 CMC

Network Switches Nortel,5520-48T-PWR fire station bpcl switch 1 CMC

Network Switches Nortel,4524GT INDIAN-OIL-FUEL-FIRM-SW 1 CMC

Network Switches Nortel,4524GT SUB STATION AS2 NEAR FS2 1 CMC

Network Switches Nortel,5520-48T-PWR T3 Project office 1 CMC

Network Switches Nortel,4548GT-PWR G+3 GND FLR 1 CMC







Network Switches Nortel,5520-24T-PWR T-3 Terminal 1 CMC

Network Switches Nortel,4548GT-PWR G+3-(1st FLR) 1 CMC








Network Switches Nortel,4548GT-PWR G+3( 2nd FLR) 1 CMC





13





Network Switches Nortel,4548GT-PWR G+3-(3rd FLR) 1 CMC



Network Switches Nortel,5520-48T-PWR G+3 Grnd FLR ADD 1 CMC

Network Switches Nortel,425-24T G+3_2nd_FLR 1 CMC

Network Switches Nortel,5520-48T-PWR T3-PO 1 CMC



Network Switches Nortel,5520-48T-PWR G+3 Area 1 CMC



Network Switches Nortel,5520-48T-PWR Firestation-4 1 CMC


Network Switches Nortel,5520-48T-PWR G+3 Area 1 CMC

Network Switches Nortel,5520-48T-PWR Server-Room-FRST-FLR 1 CMC

Network Switches Nortel,5530-24TFD T2 PCCR Room 1 CMC

Network Switches Nortel,5520-48T-PWR T-3 PO 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR-6,Terminal-2, IGI

Airport 1 CMC

Network Switches Nortel,5520-48T-PWR Maintenance-office-

Terminal-2 1 CMC

Network Switches Nortel,5520-48T-PWR

PCCR-SERVER-ROOM,Terminal-2, IGI

Airport 1 CMC

Network Switches Nortel,5520-48T-PWR

PCCR-SERVER-ROOM,Terminal-2, IGI

Airport 1 CMC


Airport 1 CMC


Airport 1 CMC

Network Switches Nortel,5520-48T-PWR T2 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR-3 Terminal-2, IGI

Airport 1 CMC


Airport 1 CMC


Airport 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR-1Terminal-2, IGI

Airport 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR-2,TERMINAL-2,IGIA 1 CMC

Network Switches Nortel,5520-48T-PWR SCCR-2,TERMINAL-2,IGIA 1 CMC

Network Switches Nortel,5520-48T-PWR T2-SCCR 5 1 CMC

Network Switches Nortel,5520-48T-PWR AIRLINES T1-D -ARINC 1 CMC

Network Switches Nortel,4548GT AIRLINES T1D-SCCR3 1 CMC

Network Switches Nortel,4548GT AIRLINES T1D-SCCR3 1 CMC

Network Switches Nortel,4548GT T1D SCCR-1 1 CMC

Network Switches Nortel,4548GT T1D SCCR-4 1 CMC

Network Switches Nortel,4548GT T1D PCCR 1 CMC

14

Network Switches Nortel,425-24T AIRLINES T1C_EC1_ARRIVAL 1 CMC

Network Switches Nortel,425-24T FIDS SWITCH 1 CMC



Network Switches Nortel,5520-48T-PWR AIRLINES T1D_SCCR-5 1 CMC


Network Switches Nortel,5520-48T-PWR G+3 SERVER ROOM 1 CMC

Network Switches Nortel,5520-48T-PWR T2-SCCR-5 1 CMC

Network Switches Nortel,5520-48T-PWR G+3 Server Room 1 CMC






Network Switches Nortel,5520-48T-PWR T1C-Dial Sccr 1 CMC

Network Switches Nortel,5520-48T-PWR T1C-Dial Sccr 1 CMC

Network Switches Nortel,5520-48T-PWR T1C-Immigration Server

room 1 CMC

Network Switches Nortel,5530-24TFD G+3 Server Room 1 CMC

Network Switches Nortel,4524-GT T1-C arrival-Belt 7 & 8 1 CMC

Network Switches Nortel,5520-48T-PWR T1-c ARRIVAL-Ground flr 1 CMC

Network Switches Nortel,425-48T T1-c IPOS 1 CMC

Network Switches Nortel,5520-48T-PWR T1-c ARRIVAL-Staff Entry

Gate 1 CMC

Network Switches Nortel,5520-48T-PWR T1DPCCR 1 CMC

Network Switches Nortel,5530-24TFD T1DPCCR 1 CMC

Network Switches Nortel,5530-24TFD T1DPCCR 1 CMC

Network Switches Nortel,5530-24TFD G+3-(1st FLR) 1 CMC

Network Switches Nortel,5530-24TFD G+3-(1st FLR) 1 CMC

Network Switches Nortel,4524GT T1 APRON 1 CMC

Network Switches Nortel,4548GT T2 HAJ 1 CMC

Network Switches Nortel,4548GT T2 HAJ 1 CMC

Network Switches Nortel,5520-48T-PWR T2 HAJ 1 CMC

Network Switches Nortel,5698-TFD-PWR ASB DATACENTER SERVER

FARM 1 CMC

Network Switches Nortel,5698-TFD-PWR ASB DATACENTER SERVER

FARM 1 CMC

Network Switches Nortel,5520-48T-PWR Airport Connection Building 1 CMC

Network Switches Nortel,5520-48T-PWR MLCP 5th FLOOR 1 CMC

(G) CORE SWITCHES CMC

Core Switches Nortel,8010 Core Switch Terminal1D 1 CMC

Core Switches Nortel,8010 Core Switch Old Udaan Bhawan 1 CMC

Core Switches Nortel,8010 Core Switch New Udaan Bhawan 1 CMC




(H) CCTV

CCTV Cameras Honeywell -2007 T1D 269 AMC

CCTV cameras GE-2008 T1D 15 AMC

15

Honeywell Server with inbuilt Storage Honeywell-2007 T1D 30

AMC

CCTV camera(AXIS/Variant) Axis/variant T2 84

CMC

Server (AXIS/Variant) HCL

T-2 8 CMC

Storage 24 TB T-2 1 CMC

Camera GE 2008 T1C/T1A

51 CMC

SERVER + Storage(HP) 2 CMC

CCTV camera AXIS -2007 AOCC + CARGO 20 CMC

Server + Storage HCL AOCC 1 CMC

(I) PAVA SYSTEM

PA systems AMC

Paging Booth Bosch

T1D

7 AMC

Noise sensing microphone Bosch 0

AMC

Amplifier Bosch 13

AMC

Artificial Voice system ICSS 1

AMC

Fixed Speaker Bosch 275

AMC

Workstation HCL 3

AMC

Network Controller Bosch 2

AMC

CD changer Samsung 2

AMC

Pre-Amplifier Tannoy 3

AMC

Managed Switches De-Link 2

AMC

Audio Expander 3

AMC

Paging Booth Bi-Amp

T1C

3 AMC

Noise sensing microphone Clock Audio 1

AMC

Amplifier Lapgroppen 2

AMC

Fixed Speaker Tannoy 40

AMC

Workstation IBM 1

AMC

CD changer Onkyo 1

AMC

Managed Switches De-Link 5

AMC

PA Controller Bi-Amp 2

AMC

Digital Audio Processor Bi-Amp

T2

1 AMC

Speakers Tannoy

AMC

Digital paging Systems Bi-Amp 13

AMC

Amplifier Bi-Amp 12

AMC

CD changer Onkyo 1

AMC


AMC

Workstation 1

AMC

Digital to Analog converter Bi-Amp 2

AMC

16

Amplifier Bose

T1A

7 AMC

Field Speakers Bose 167 AMC

Amplifier Bittner 7 AMC

Paging Booth Bi-Amp 7 AMC


AMC

Workstation IBM 1 AMC

(J) TMRS CMC

TMRS (MTS-4) Motorola

Motorola-2009 T1D

2 CMC

Antenna System (Motorola 1

CMC

MSO 1 CMC

NMT 1 CMC

MTP 850 radio 243 CMC

MTM 800 Radio 97 CMC

VHF

ICOM -2006 T1D

20 CMC

VHF ICOM RT set 4 CMC

Base Set(Air-Side-2,CMC T1D-2) 32

CMC

Hand Held(GP-38) 76 CMC

(K) EPABX CMC

Siemens(EPABX)

Siemens

T-1A 1 CMC

EPABX HI path T-1D 1 CMC

Ana log ext. 2960 CMC

Digital Ext. 48 nos. 48 CMC

IP trunking 90 Channels CMC

CMC

Alcatel OXE systems(EPABX)

Alcatel

Project office 1 CMC

Alcatel OXE systems(EPABX) NUB 1

CMC

SIEMENS EPABX Systems Fire Stations 1,2,3 3 CMC

Alcatel Omni PCX E-Communication 80 ,Golf Link 1

CMC

Siemens hI-Path 4000(EPABX) T2 1

CMC

Telephone Sets Alcatel 4039 Digital phone

Project office/NUB

96 CMC

Alcatel 29166 Push Button Telephone 900

CMC

Alcatel 29376 Push Button Telephone 100

CMC

MDF (Alcatel) Project Office/NUB 4 CMC

Call Billing Software (Alcatel) Project Office/NUB 2

CMC

Card(SLI-16/UAI-16) (Alcatel) Project Office/NUB 15

CMC

(L) Speech and Seiren Systems(Copper + Wi-Fi)

Voice Alarm Controllerer Haritasa

FS-1,2,ATC

3 AMC

Redundant VA controller 3 AMC

Router

2 AMC

17

Redundant Router

2 AMC

Change Over Unit

3 AMC

Priority Module

2 AMC

Amplifiers

6 AMC

Voice Alarm call station

5 AMC

Call extension keypad

5 AMC

Ceiling mount Speakers

98 AMC

Horn Loud Speakers(weather proof/non-

proof) 20

AMC

Metal cabinet loud Speakers

FS 1,2 54 AMC

Interface Unit FS 1,2/ATC 3 AMC

Media Converter FS1,2/ATC 6 AMC

Line supervision systems FS 1,2 32 AMC

Manually call switch FS 1,2 2 AMC

DTMF Controllers/Media convertor/Mixer

Amplifier FS 1,2 8

AMC

Flasher/Flasher controller FS 1,2 4 AMC

Fire push button 1 AMC

VHF based ATC console crash bell system T2 1 CMC

Emergency service station T2 10 CMC

(M) FIDS

FIDS CONRAC (2009) T1D 167 AMC

2 Line Flap Board IDDS T1D 11

AMC

FIDS CONRAC

T1C 38

AMC

2 Line Flap Board IDDS

AMC

Colour Board IDDS

AMC

LED Baggage Belt IDDS

AMC

FIDS Samsung T2 175

AMC

LED Baggage Belt IDDS T2 8

AMC

FIDS CONRAC T1A 33

AMC

2 Line Flap Board IDDS T1A/T2 2 & 14

AMC

Server for Flap Board IDDS T2

2(with old servers)

AMC

(N) ROUTERS CMC Routers Cisco,2811 OLD UB DATA CENTER 1 CMC Routers Cisco,3825 OLD UB DATA CENTER 1 CMC Routers Cisco,3825 OLD UB DATA CENTER 1 CMC Routers Cisco,1750 Terminal 2 1 CMC Routers Cisco,1841 NUB IT Stock 1 CMC Routers Cisco,1841 NMT Dwarka 1 CMC Routers Cisco,2811 NUB IT Stock 1 CMC

18

Routers Cisco,2811 NUB DATA CENTER 1 CMC (O) Audio/Video for CMC

Fully Digital Conference System Pan Crisis Management

Center 1 AMC

Digital/Delegate Unit on Table/Dias Pan Crisis Management

Center 20 AMC

Audio Control Equipment Pan Crisis Management

Center 1 AMC

Audio Video Presentation System Pan Crisis Management

Center 1 AMC

Integrated control & Discrete

communication messaging system Pan Crisis Management

Center 1 AMC

4.2 Annexure B

S.no. Description Make/Model Location QTY(Proposed Contract) Contract Type

(A) Network Switches CMC

Network Switches Nortel,5520-48T T1 D ARINC ROOM 1 CMC

Network Switches Nortel,5530-24TFD NUB Stock 1 CMC

Network Switches Nortel,3510-24T NUB Stock 1 CMC

Network Switches Nortel,BES 110-24T NUB Stock 1 CMC

Network Switches Nortel,BES50GE-12T NUB Stock 1 CMC

Network Switches Nortel,5520-48T-PWR NUB Stock 1 CMC

Network Switches Nortel,4548GT NUB Stock 1 CMC

Network Switches Nortel,4548GT NUB Stock 1 CMC

Network Switches Nortel,5520-48T-PWR NUB Stock 1 CMC

Network Switches Nortel,425-48T OUB Stock 1 CMC

Network Switches Nortel,3510GT-PWR+ Food Street Arrival 1 CMC

Network Switches Nortel,3510GT-PWR+ T-2 Terminal 1 CMC

Network Switches Nortel,3510GT-PWR+ NUB Guest House 1 CMC

Network Switches Nortel,5520-48T-PWR G+3-(1st FLR) 1 CMC

Network Switches Nortel,5520-48T-PWR G+3-(1st FLR) 1 CMC

Network Switches Nortel,2526T ATC Ground Floor 1 CMC

Network Switches Nortel,5650TD-PWR T1D SCCR-4 1 CMC

Network Switches Nortel,5698TFD-PWR GIS Data center 1 CMC

Network Switches Nortel 5520-48T PCCR2 1 CMC



Network Switches Nortel 5520-48T Dare Devils 1 CMC


Network Switches Nortel 425-48T APIS office immigration

mezzeinine 1 CMC

Network Switches Nortel 5520 - 48T ASB security gate 1 CMC

Network Switches Nortel 5520 - 48T MSFS -FS-1 1 CMC

Network Switches Nortel 5520 - 48T ACB building 1 CMC


19


Network Switches Nortel 5520 - 48T DMRC 1 CMC

Network Switches Nortel 4524 GT Cab management Arrival area

Near pillar no. 1 1 CMC

Network Switches Nortel 4524 GT Cab management Arrival area

exit gate near pillar no. 18 1 CMC

Network Switches Nortel 4524 GT Cab Management Redemption booth 1 CMC

Network Switches Nortel 4524 GT Cab Management Arrival

booth Prepaid Taxi booth 1 1 CMC

Network Switches Nortel 4524 GT Cab Management Arrival

booth Prepaid Taxi booth 2 1 CMC

Network Switches Nortel 425-T Temp used at T3 1 CMC

Network Switches Nortel 425-T Temp used at T3 1 CMC

Network Switches Nortel 5520 - 48T IMMIGRATION DEPARTURE

RACK-1 for CCTV 1 CMC

Network Switches Nortel 5520 - 48T IMMIGRATION DEPARTURE


Network Switches Nortel 5520 - 48T IMMIGRATION ARRIVAL





RACK-3 For CCTV 1 CMC


RACK-5 For CCTV 1 CMC

Network Switches Nortel 5530 IMMIGRATION Server Room-

mezzenine for CCTV 1 CMC

Network Switches Nortel 5530 IMMIGRATION Server Room-

mezzenine for DATA 1 CMC

Network Switches Nortel - BES50GE - 12T

PWR IMMIGRATION Server Room-

mezzenine for CCTV 1 CMC

Network Switches Nortel 4548 GT IMMIGRATION DEPARTURE

RACK-1 for DATA 1 CMC

Network Switches Nortel 4548 GT IMMIGRATION DEPARTURE


Network Switches Nortel 4548 GT IMMIGRATION ARRIVAL


Network Switches Nortel 4548 GT IMMIGRATION ARRIVAL


Network Switches Cisco 2960 SERIES NUB Stock 1 CMC

Network Switches Cisco 2960 SERIES OUB Stock 1 CMC



Network Switches Cisco 3750 SERIES Aurengzed 1 CMC

Network Switches Cisco 3750 SERIES Aurengzed 1 CMC

Network Switches Cisco-WS-C3750X-12S Apron-E 1 CMC

Network Switches Cisco-WS-C3750X-12S Apron-E 1 CMC

Network Switches Cisco-IE-3010-16S-8PC Apron-E 1 CMC





(B) FIREWALL FMS

Check Point Firewall

CPAP-SG4807

Data center 1 FMS

20

Check Point Firewall

CPAP-SG4807

Data center 1 FMS

4 Port 1000 Base-F SFP interface Card

Data center

2 FMS

Short Range 1000 Base SX SFP module

Data center

8 FMS

Additional/replacement AC Power Supply for 4800 and 12200 appliances

Data center

1 FMS

(C) HP ARC SIGHT

HP Arcsight L7400s

L7400s Data center 2 FMS

HP Arcsight CONAPP-C5400 Server

CONAPP-C5400 Data center

1 FMS

HP Arcsight flexConncet Kit SWE LTU

Data center

1 FMS

HP Connector Server

Data center 1 FMS (D) WI-FI CMC

Access Points Cisco,AIR-LAP1231G-A-

K9 Commercial Dept. 1 CMC




K9 HR dept. 1 CMC




K9 HR Dept. 1 CMC


K9 HR-Dept. 1 CMC




K9 Finance Dept. 1 CMC


K9 BCM-1 1 CMC


K9 Neil_Armstrong 1 CMC


K9 IT Dept. 1 CMC


K9 BCM-2_3rd_Floor 1 CMC






K9 2F-Canteen-AP 1 CMC




K9 HR Dept. 1 CMC


K9 HR Dept. 1 CMC


K9 HR Dept. 1 CMC

Access Points Cisco,AIR-LAP1262N-N-

K9 CIP level T3 1 CMC




K9 Corridor_3rd_Floor 1 CMC

21


K9 3F-BCM-1 1 CMC


K9 IT-Department 1 CMC




K9 SHA EPISODE 1 CMC


K9 CIP level T3 1 CMC


K9 Near APPITIZER 1 CMC


K9 CPD-SPG-3rd flr 1 CMC


K9 T3_Land_management_Office 1 CMC


K9 Conference room-2 1 CMC


K9 Near ILLY 1 CMC


K9 CIP-Level-T3 1 CMC


K9 Aurangzeb lane guest house 1 CMC









Wireless Controllers AIR-WLC2125-K9 NUB 1 CMC Wireless Controllers AIR-WLC2504-K9 NUB 1 CMC

((E) VDI FMS

Desktop NUB,T3,ASB,T1D, T2, Cargo,

Project office 500 FMS

(a) Server ( Dell chassis

poweredge M1000e)

(i) Blade server Dell,Power edge M620 ASB DC Rack 27 13 FMS

(ii) 10 gig switches Dell,M8024K ASB DC Rack 27 2 FMS

(iii) 1 Gig eth switch Dell,Power connect M6348 ASB DC Rack 27 2 FMS

(iv) SAN Switches Dell,Brocade M5424 ASB DC Rack 27 2 FMS

(F) SERVER VIRTUALISATION

Rack Server IBM,x3750 M4 ASB DC 4 FMS SAN Switch Brocade ASB DC 2 FMS

(G) CENTRALISED PRINTERS

SYSTEMS Printers 15 FMS

(H) ACS CMC

Ethernet DCM 300 IP

Controller NUB 18 CMC

HID Iclass Reader

(Entry/Exit) NUB 36 CMC

Emergency Breakglass Unit NUB 18 CMC Electro Magnectic Lock NUB 18 CMC

22

12V 5A SMPS Power Supply NUB 18 CMC (I) STORAGE FMS

Storage HITACHI,HUS 130 ASB DC & PCCR1 2(DC& DR) FMS

SAN Switches Brocade ASB DC 2 FMS

(J) SERVERS CMC

Servers HP,PROLIANT DL 380

G5 NUB 1 CMC

Servers IBM,X3650 NUB 1 CMC

Server Lenovo,Desktop NUB 1 CMC

(K) PAVA SYSTEM CMC

PA systems CMC

Paging Booth Bosch T1D 7

CMC

Noise sensing microphone Bosch T1D 0

CMC

Amplifier Bosch T1D 13

CMC

Artificial Voice system ICSS T1D 1

CMC

Fixed Speaker Bosch T1D 275

CMC

Workstation HCL T1D 3

CMC

Network Controller Bosch T1D 2

CMC

CD changer Samsung T1D 2

CMC

Pre-Amplifier Tannoy T1D 3

CMC

Managed Switches De-Link T1D 2

CMC

Audio Expander T1D 3

CMC

Paging Booth Bi-Amp T1C 3 CMC

Noise sensing microphone Clock Audio T1C 1

CMC

Amplifier Lapgroppen T1C 2

CMC

Fixed Speaker Tannoy T1C 40

CMC

Workstation IBM T1C 1

CMC

CD changer Onkyo T1C 1

CMC

Managed Switches De-Link T1C 5

CMC

PA Controller Bi-Amp T1C 2

CMC

Digital Audio Processor Bi-Amp T2 1 CMC

Speakers Tannoy T2

CMC

Digital paging Systems Bi-Amp T2 13

CMC

Amplifier Bi-Amp T2 12

CMC

CD changer Onkyo T2 1

CMC

Noise sensing microphone Clock Audio T2 6

CMC

Workstation T2 1

CMC

Digital to Analog converter Bi-Amp T2 2

CMC

Amplifier Bose T1A 7 CMC

23

Field Speakers Bose T1A 167 CMC

Amplifier Bittner T1A 7 CMC

Paging Booth Bi-Amp T1A 7 CMC

Noise sensing microphone Clock Audio T1A 4 CMC

Workstation IBM T1A 1 CMC

(L) CCTV CMC

CCTV Cameras Honeywell -2007 T1D 269 CMC

CCTV cameras GE-2008 T1D 15 CMC

Honeywell Server with

inbuilt Storage Honeywell-2007 T1D 30

CMC

CCTV camera(AXIS/Variant) Axis/variant T2 84

CMC

Server (AXIS/Variant) HCL

T-2 8 CMC

Storage 24 TB T-2 1 CMC

Camera GE 2008 T1C/T1A

51 CMC

SERVER + Storage(HP) 2 CMC

CCTV camera AXIS -2007 AOCC + CARGO 20 CMC

Server + Storage HCL AOCC 1 CMC

CCTV camera DIVITEL

NUB 38 CMC

server with Inbuilt storage NUB 1 CMC

(M) FIDS CMC

FIDS CONRAC (2009) T1D 167 CMC

2 Line Flap Board IDDS T1D 11 CMC

FIDS CONRAC

T1C 38

CMC

2 Line Flap Board IDDS CMC

Colour Board IDDS CMC

LED Baggage Belt IDDS CMC

FIDS Samsung T2 175 CMC

LED Baggage Belt IDDS T2 8 CMC

FIDS CONRAC T1A 33 CMC

2 Line Flap Board IDDS T1A/T2 2 & 14 CMC

Server for Flap Board IDDS T2 2(with old servers) CMC

(N) AUDIO/VIDEO for CMC

Fully Digital Conference

System Pan Crisis Management Center 1 CMC

Digital/Delegate Unit on

Table/Dias Pan Crisis Management Center 20 CMC

Audio Control Equipment Pan Crisis Management Center 1 CMC

Audio Video Presentation

System Pan Crisis Management Center 1 CMC

Integrated control & Discrete communication

messaging system Pan Crisis Management Center 1 CMC

(O) AUDIO/VIDEO

CONFERENCING BCM ROOM

Sl No Product Description Make Model Serial No. Quantity

1 Polycom VC System Polycom HDX 9004 (2200-23500-

102) 1

2 Polycom Camera Polycom HDX Series Include 10 m Cable 1

3 PRI Module Polycom E1/PRI Module for HDX9000 Series 1

24

4 Multipoint Software Polycom HDX MP Plus Multipoint Software Option License 1

5 Polycom Conference Phone Polycom Sound Station IP7000 With

HDX Integration Kit 1

6 Ceiling Speaker Bose Model16

043054Z81361145AC, 043054Z81361161AC, 043054Z81361105AC, 043054Z81361137AC, 043054Z81361371AC, 043054Z81361108AC

6

7 Amplifier/Mixer Bose DXA 2120 040754Z82200096AC 1

8 LCD TV Samsung LA52B550K1R 12633PCS700014, 12633PCS700015 2

9 Bracket for LCD Bracket N/A 2

10 LCD Projector Epson EMP 1810 JUUF890149L 1

11 Projector screen Draper 8'x6' N/A 1

12 Motorized Lift Draper Projector lift MPL-470872 1

13 DVD Recoder Panasonic VN7LA001284 1

14 Touch panel Intelligate Class 17" Touch Panel N/A 1

15 Audio Mixer with Telephone Hybrid Biamp Nexia TC 1402441 1

16 Bounday Layer Microphone

Shure MX395 N/A 9

17 DA Extron P2/DA2 XI(60-506-03) A07751F 1

18 VGA Switcher Extron SW 8 VGA (60-902-21) A0762KJ 1

19 Scalar Kramer VP724 XL 9060994290 1

20 Control System Crestron MC2E TPMC PAK 3511945 1

21 Light Controller Crestron CLSI C6 3460513 1

22 Button Interface Crestron CNPI 48 4105962 1

23 Interface Crestron ST COM N/A 1

24 WIFI Access Point Linksys WIFI HUB MDG30HB10843 1

25 Relay Honeywell Relay N/A 4

26 Room Scheduler Polyvision Room Wizard 1 27 Electronic Board Polyvision TS600 Not Working 1

BCM Boardroom 1



102) 1




5 Polycom Conference Phone Polycom Sound Station IP7000 With

HDX Integration Kit 1

6

7 Audio System Bose Cinemate 037492983450048AS 1

25

8 DVD Recoder Panasonic %VN7LA001186 1

9 3 VGA Port on table Extron MPX 423 A (MATRIX Switcher) A075SNA 1

10 Control System Crestron MP2E 3025314 1

11 Touch Panel Crestron TPMC 4XG 3553728 1

12 IR Probes Crestron IRP2 N/A 1


14 Light Control System Lutron GXI 3104 N/A 1

15 LCD TV Panasonic TH-58PH10 1 BCM 2 Cabin


1 LCD TV 40" Samsung LA40B550K1R 1 2 Speaker Bose DS16F 2

BCM 2 Rest Room


1 LCD TV 40" Samsung LA40B550K1R 1 2 DVD Player Philips DVP3256 1 2 Speaker Bose DS16F 2

BCM Boardroom 2



102) 1




5 Polycom Conference Phone

Polycom Sound Station IP7000 With HDX Integration Kit 1


7 DVD Recorder Panasonic DMR- EH67 VN7LA001275 1

8 3 VGA Port on table Extron MPX 423 A (MATRIX Switcher)

A075SN0 1

9 Control System Crestron MP2E 3025328 1

10 Touch Panel Crestron TPMC 4XG 3477617 1

11 IR Probes Crestron IRP2 1


13 Light Control System Lutron GXI 3104 N/A 1

14 Plasma 55" TV Panasonic TH-58PH10 1 BCM 1 Rest Room


1 LCD TV Sony KLV-40Z550A 1 2 DVD Player Philips DVP3256 1 3 Speaker Bose DS16F 1

BCM 1 Cabin


26

1 Desktop VC System Polycom HDX4002XL 8209230025A8CJ 1

2 Quad BRI Module Polycom HDX4002XL 1 3 LCD TV Sony KLV-40Z550A 6150127 1

4 Speaker Bose DS16F 1 16 Seater Meeting Room



2 DVD Player Philips DVP-3256 FJ1A0928340844 1

3 LCD Projector Epson EB-X6 L64F8X0051L 1

4 Projection Screen Draper 6'x4' motorized 1 5 VGA switcher Extron Extron SW 4 VGA AO3SHL1 1

6 Sound Station Polycom VTX-1000 60538002954 1

14 A Room


1 Audio Conference system Clear One XAP 800 1

2 VC System Polycom VSX 7000 820634078415AK 1

3 Subwoofer Polycom VSX 7000E Included in above package 1

4 Plasma Hitachi 55PD8800TA 1 5 Control System Crestron CP2 1 6 Switcher Extron MVX Series 1 7 Touch panel Crestron ST 1700 1 8 Octo Power Peavey Octopower 850 1 9 Microphone Polycom VSX 7000 1

Bharkhamba


1 VC system Polycom PVS-16 0378A0 1

2 Sound Station Polycom Sound Station R12703152 1

3 Microphone Polycom REV-6 028F95 1

4 LCD TV Hitachi 42PD7800TA 1 5 DVD Player Hitachi DV-P788A 40603496 1

6 Projector Panasonic PL-LB51EA SB91600061 1

7 Projector Sony VPL-CX76 2001775 1

Auditorium


1 Ceiling Speaker Speakercraft 5.2R 10 2 Power Amplifier Studiomaster 900E 1

3 Receiver only (Without

Mic) Beyer Dynamics Opus NS 100 1

4 Mixing Console 10 Mic /4 Line Input

Yamaha MG166C X 1

5 Projector Sanyo PLC XU 105 1 6 7'*5' Motorised Screen Draper Baronet 1 7 Control Processor Crestron STI-CP2PK-C17 1

27

8 Low Voltage Relay

Interface For Screen/Lift/Rack Controls

DA-LATE Low voltage control

1

9 Dimmer Crestron CLSIC6W 1 10 Matrix Switcher (4X4) Extron MVX 1

Non IT Equipment


1 LCD TV 40" Samsung LA40B55KIRLXL 3

2 LCD TV Sony KDL-40S5100/9 1

3 LCD TV 40" Samsung LA40B55KIRLXL 4

4 DVD Player Philips DVD3256 4

5 Ceiling Speaker (Gallery & other rooms)

Bose DS16F 60

Gym Room


1 LCD TV 40" Samsung Samsung LA40B55KIRLXL 1

2 Speaker Bose DS16F 2 Server


1 DVD Player Denon DVD 1930 DVD 1930 3

2 Mixer Cloud Z4IIC Z4IIC 1

3 Amplifier Bittner XV400 XV400 1

4 Volume Controller SAN Controller 214-8G4 Controller 214-8G4 3

CEO Room


1 LCD TV 40" Samsung LA40B55KIRLXL 2 2 DVD Player Philips DVP3256 1 3 Speaker Bose DS16F 2

GCM Room


1 LCD TV 40" Samsung LA40B55KIRLXL 2 2 DVD Player Philips DVP3256 1 3 Speaker Bose DS16F 2

G+3 Room No.-14B S.N0. Equipment Name Qty Make & Model S.No.

1 2 Way Ceiling Mount Type 4 Anthony Gallo Micro

2 Ceiling Mount Bracket

Speaker 4 Anthony Gallo Micro BR

3 Wired Boundary Microphone

4 Shure MX392

4 Microphone Mixer 8 Channel 1 Biamp Nexia TC 1265496

5 Stereo Dual Channel

Amplifier 1 NAD C372 H69C372T21257 6 Plasma Monitor 55" 1 Hitachi 55PD8800

28

7 Wall Mount Bracket For Plasma

1 Integrator DV6001

8 DVD Player 1 Denon 352 7067300237E 9 V.C. with Camera (H.D.) 1 Tandberg MXP 3000 33A50062

10 Switcher 1 Extron SW2 VGA DA2A A06268UE18783DPO

11 Automation Systems (Touch Panel)

1 Crestron MC2E-TPMC-PAK

2867805 T 3 Project Office

Location Wright Brothers S.No. Equipment Name Qty. Make & Model S.No.

1 Matrix DSP Audio Processor (12x12) 2 Clearone XAP-800 28890704

Clearone XAP-800 29000703

2 Telephone Hybrid 1 Clearone - TH2 18420704

3 Wireless Microphone 1 Shure ETPD /84 523061418

4 Micro Phone Omni Directional 15 Clock Audio C004E

5 55" HD Based Plasma Display 2 Hitachi 55PD8800

6 Projector 6500 ANSI 1 Christie LX66A 5100227

7 Matrix Switcher 1 Extron MPX 423A A02GYZE17574

8 DVD player 1 Denon DVD 1930 6107300799

9 Central Control Processor With all Accessories 1 Crestron AV2 6001376/526612

10 Lighting Dimmer (8 channel) 1 Dynalight DMC -805

11 Control Panel 1 Creston ST- 1700C 2522860

12 Relay Controller 1 Milestone ML4RL

13 Wall Mount Full Range Speaker 2 Anthony Gallo 'A' Diva Ti White

14 Ceiling Mount Full Rang Speaker 6 Anthony Gallo Nucleus Micro

15 Power Amplifier 1 NAD C 19120 438C19120000755

16 Sub-Woofer 1 Velodyne Chtior 672351053

17 150" Motorized Screen 1 Liberty

18 Video Conference Systems 1 Tandberg MXP 6000 25A48326

ROOM 11

S.No. Equipment Name Qty. Make & Model S.No.

1 Collar Microphone 1 Shure ETPD /184 501060765

2 Micro Phone 13 Clock Audio 850 N.A.

3 42" HD Based Plasma Display 2 Hitachi 9500

29

Hitachi 9500

4 Projector 6500 ANSI 1 Christie LX66A 5100228

5 Matrix Switcher 1 Extron MPX 423A A02GM8GE17574

6 DVD Player 1 Denon 1930 7017301332

7 Central Control Processor With all Accessories 1 Crestron AV-2 Pakc17 6.0014E+13

8 Lighting dimmer (8 channel) 1 Dynalight DMC - 805

9 Relay Controller 1 Miles Stone

10 Speaker 8 Sound Advance CT10

11 Audio Amplifier 1 Peavey Octopower 850 51461737

12 Video Conference Systems 1 Polycom HDX 9004 0A51E3

13 3D Visualizer 1 Samsung UHF

14 Sound Structure 1 Polycom C16 0004F2UF115A

15 IP Phone 1 Polycom IP 7000 00004F2E60BA2

Meeting Room 1

S.No. Equipment Name Qty. Make & Model

1 Polycom Video Conferencing 1 HDX 7000

2 Audio Conferencing 1 VTX 1000

3 Display 50" 1 Panasonic LED

Meeting Room 2

1 Polycom Video Conferencing 1 HDX 7000

2 Audio Conferencing 1 VTX 1000

4 Display 40" 1 Plasma Panasonic

Main Board Room

1 Panasonic 1 PT-VW330

2 Custom 1 Custom

3 Dalite 1 COSMOPOLITAN

ELECTROL

4 Panasonic 2 TH-L55ET5DCP

5 Polycom 1 Egle Eye Director

6 Polycom 1 VTX 1000

7 AMX 1 DVX-3155HD

8 Apple 1 IPAD

9 AMX 1 MVP-9000i

10 AMX 1 HPX 1200

11 AMX 1 AVB-TX-MULTI-DXLINK

30

12 AMX 1 AVB-RX-DXLINK-HDMI

13 JBL 2 Control 25T

14 Milestone 1 ML-4

15 Dlink 1 WPS

16 Polycom 1 HDX 7000

Golf Link Guest House- 2nd Floor

GYM Room 2nd Floor

Products Brand Model S.N0. Qty.

V.C. Polycom HDX 7000 01 Nos

42" Plasma Hitachi 42PD8800 TA 42 PD 8800TA 01 Nos

Hall 2nd Floor

Sound Station

Polycom VTX-1000 H80645021F3D 01 Nos

55" Plasma Hitachi 55PD8800 TA G6B002445 01 Nos

DVD Player

Hitachi DV-P788A 407082 01 Nos

IT Room 2nd Floor

32" LCD T.V. Hitachi 32LD380TA RL6A003659 01 Nos

Chairman BED Room 2nd Floor

55" Plasma Hitachi 55PD8800 TA G6B002455 01 Nos

GBS BED Room 2nd floor

42" Plasma Hitachi 42PD8800TA G5L007710 01 Nos

Wave Music System Bose AWRCC & 033987C52385092AC 01 Nos

BCM 1st Floor

Main Speaker Monitor Audio R 225 2

HDMI DVD Player Marantz DV6001 1

Stereo Integrated Amplifier

1 NAND C352

Power Sub-woofer Sun fire D8 1

50'' Plasma Hitachi 50PD9800TA 1

VC Tandberg MXP 6000 25A48550 1

5 FM Service Details

5.1 Helpdesk Service. (a) End User Support.

31

5.2 Technical Services. (a) VDI System general Service. (b) HITACHI Storage. 5.3 Management Service.

(a) ARC SIGHT Management Services. (b) Firewall Management Service . 5.4 Assets management Service 5.5 AMC deliverables

5.1 Helpdesk Services

Service Window - Monday to Sunday (24x7) Requirement - As follows

Log all users Calls and give them a trouble ticket number. Assign severity level on each Call. Assign Calls to engineers. Track each Call resolution. Take user feedback. Escalate the Call status, to DIAL's IT team, If necessary. Generate Call reports using Help Desk Tool provided by DIAL. Responsible for all Initial problem determination, resolution, reporting and escalation. Procedures to ensure proper systems and data centre computing platform operations. Pending Report status to DIAL IT team on daily basis. Server Management Services. Network management Services. E-Mail Management. Database Management. Anti-Virus Management Services. Desktop & print Management. Storage management. Backup & restore management. Asset management. SP Management Service. Program Management Service. Operations management. Supporting IT Peripheral Systems (IPT, CCTV, MPAS ,PA, ACS, TMRS, VHF ,MATV, MCS, Speech and Siren, VC)

(a) End User Support Services

Scope It will cover the Desktops (Physical/Virtual), Laptops and all IT Peripherals devices at DIAL's end user Locations mentioned previously in BOM. Service Window Monday to Sunday (24x7) General Services As follows

32

First level hardware support for equipments Understanding the problem and getting the same resolved through AMC Hardware. Support on desktop operating system and office application software. Support on standard desktop software like office application, custom applications, Visio and WinZip. L1 Level Support on Outlook mail client. Scheduled Maintenance basically is a scheduled or preventive system/equipment maintenance checks to be Conducted in routine. In an effort to ensure that potential problems are Isolated before they actually occur. It will be carried out by the O&M personnel based on the manufacturer's recommendation. System servicing will be conducted in routine. Configuring the print servers and resolving printing problems of the users. To Install/Re-Install antivirus client on desktops and laptops. Latest patch download from Anti-Virus website for servers and desktops. Performing any install, move, add or change (hardware) at DIAL's level. Support for Audio/Video Conferencing L1/L2 (Electrical wiring and IT cabling is excluded). Record all Installation of new machines, movement within site, changes in configuration of machines (IMAC). The O&M personnel will troubleshoot the system/equipment once it is reported to be faulty, immediate response will be provided. Installation and Reload Support for Applications like MS office, M S Exchange etc. (Readily available Applications) . Rectification of system software problems due to crashing or malfunctioning of the OS, RDBMS or frontend application. Adoc request from end user like installation of CCTV /ACS/TMRS/IPT/HVHF and also requirement related to audit compliance. Installation and reload support for system software upgrades, namely OS as may be procured or supplied by DIAL during the

Period of the agreement. Guarding the systems against virus, malware and Spyware infections using the latest anti-virus and anti-Spyware tools made Available by the DIAL. The facilitator will assist in selecting the latest anti-virus tools from time to time to guard the systems against the virus. Data transfer from one machine to other or one location to other location accordingly DIAL Policies.

Data transfer from, to Different Buildings of Airports through leased lines etc.

The support engineers positioned at ranges should provide the support for the DIAL Offices in that particular Range.

5.2 Technical Services Management :

Scope:- It will cover all IT services engaged by DIAL.

Service window : Monday to Sunday (247x7)

(a) VDI System General Services

Manage and operate the VDI infrastructure round the clock on all days of week including public holidays. Roll out new virtual desktop systems as per requirement and provide end user support for any issues related to virtual desktop. Doing preventive checks and giving suggestions to DIAL to ensure minimal down time of the applications. Single Point of Contact for all VDI related services/issues. Resolve all hardware and software issues related to VDI and its sub systems. Liaise with backend support team and OEM

Technical support (VMware/Microsoft and other vendors). Do regular follow-ups till issue is resolved. Coordinate with onsite network, data center, storage, service desk and desktop teams for the resolution of all the issues/calls

assigned. Guide desktop teams for resolving user queries and issues and give end user support training to them wherever/whenever needed.

Maintain all sub documents related to virtual desktop infrastructure and its systems (hardware/software). Ensure application/OS is updated with patches and bug fixes as and when released by OEMs. Ensure all VDI related media (software) are readily available as and when needed. Maintain adequate licenses for VDI infrastructure. Inform and coordinate with DIAL for resolving any license issues. Ensure regular backup of all VDI infrastructure by coordinating with backup teams and formulate a proven process for restore and

recovery with minimum downtimes. Manage and maintain antivirus in VDI infrastructure. Ensure all systems remain updated with patches and coordinate with onsite

teams wherever required. Manage and provision role based access rights for the application. Follow incident and problem management. Provide RCCAs and create/update KEDB (known error db) on regular basis. Ensure all process changes to be updated in the master document. Any type of customization required at the application will be handled without any additional cost. Delivery timelines can be

mutually agreed and decided. Additional documentation/Standard Operating Procedures/Notes as deemed relevant by Service provider pertaining to specific or

recurring issues to ensure smooth operations. Publish all the required services/health dashboards, daily MIS on request of DIAL.

33

Trained bench to ensure backup resources in case of attrition, leaves (planned & unplanned).

(b) HITACHI Storage General Services

Manage and operate the DC and DR storage round the clock on all days of week including public holidays. Creating LUNs and adding new hosts as per the new requirements Manage and operate SAN switches. Doing preventive checks and giving suggestions to DIAL to ensure minimal down time of the applications. Single Point of Contact for all storage related services/issues. Resolve all drive failure issues with the help of OEM Technical support (HITACHI). Do regular follow-ups till issue is resolved. Resolve all hardware and firmware issues related to storage. Liaise with OEM Technical support (HITACHI). Do regular follow-

ups till issue is resolved. Coordinate with onsite Wintel, UNIX, VMware and service desk teams for the resolution of all the issues/calls assigned. Guide OS

teams for resolving drive or data store queries and issues. Maintain all documents related to DIAL DC & DR storage (hardware/software). Ensure Firmware is updated with patches and bug fixes as and when released by OEMs. Ensure all Storage related media (software) are readily available as and when needed. Maintain details of licenses for DIAL DC and DR storage. Inform and coordinate with DIAL for resolving any license issues. Ensure snapshot of all volumes is taken and formulate a proven process for restore and recovery with minimum downtimes. Manage and maintain replication of DC to DR storage with HITACHI True Copy Software (Asynchronous). Follow incident and problem management. Provide RCAs and create/update KEDB (known error db) on regular basis. Ensure all process changes to be updated in the master document. Additional documentation/Standard Operating Procedures/Notes as deemed relevant by Service provider pertaining to specific or

recurring issues to ensure smooth operations. Publish all the required services/health dashboards, daily MIS on request of DIAL. A managed infrastructure consists of a set of tools to manage the environment from high availability perspective. Events need to be captured and sent/routed to a ticketing system. Customers need to be able to call a help Desk and/or have

access to generate a problem ticket. The performance and capacity of the components of the service needs to be reviewed and actions taken to ensure that the

performance is kept optimal. Operation and maintenance provide infrastructure monitoring and alerting of the Storage includes:

Proactive Monitoring Performance Management Configuration Management Problem Management Administration

Storage monitoring and administration - Industry Standard Enterprise management tools HSNM2 and HITACHI Command Suite to be used.

5.3 Service Provider Management Services Scope It will cover all IT Services engaged by DIAL IT. Service Window Monday to Sunday (24x7) Deliverables

Maintaining database of various vendors with details like contact person, telephone nos. escalation matrix, response time and

resolution time commitments etc.

Coordinating with the vendors and get the problems resolved.

Escalating problems, if required.

Keeping track of the hardware and software maintenance contracts entered into by DIAL with the various vendors.

Analysing the performance of different vendors, maintaining their maintenance contract.

Quarterly audit of asset database along with designated DIAL personnel.

(a) ARC Sight Management Services

Manage and operate the Arcsight infrastructure in DIAL on all days of week including public holidays.

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Trained bench to ensure backup resources in case of attrition/leaves planned & unplanned. Doing preventive checks and giving suggestions to DIAL to ensure minimal down time. Single Point of Contact for all Arcsight related services/issues. Resolve all hardware and software issues related to Arcsight and its sub systems by coordinating with OEM (if required). Liaise

with backend support team. Do regular follow-ups till issue is resolved. Coordinate with onsite network, datacenter, storage, service desk and desktop teams (if required) for the resolution of issues/calls

assigned. Perform general appliance health check up on regular intervals. Maintain all documents related to Arcsight infrastructure and its sub systems (hardware/software). Ensure application/OS is updated with patches and bug fixes as and when released by OEMs Ensure all Arcsight related media (software) are readily available as and when needed Maintain adequate licenses for Arcsight infrastructure. Inform and coordinate with DIAL for resolving any license issues. Audit logs which capture all the information regarding general connectivity and timesync. Check & confirm all configurations and compare using checklist. Publish to DIAL IT team respectively. Ensure regular backup of all Arcsight infrastructure by coordinating with backup teams Manage and maintain antivirus in Arcsight infrastructure. Ensure all systems remain updated with patches and coordinate with

onsite teams wherever required. Manage and provision granular role based access rights for the application. Follow incident and problem management. Provide RCCAs and create/update KEDB(known error db) on regular basis Ensure all process changes to be updated in the master document. Timelines can be mutually agreed and decided for customization required on Arcsight server. Additional documentation/Standard Operating Procedures/Notes as deemed relevant by Service provider pertaining to specific or

recurring issues to ensure smooth operations.

(b) Firewall Management Services

Provide firewall monitoring, policy and configuration management and maintenance of security infrastructure with objective of

detecting, preventing and managing network intrusions. Provide monitoring to detect potential attacks and malicious or anomalous behaviours. Manage user identity and access control infrastructure so that access to resources is limited to authorized users. Manage authentication and encryption keys that are used in access control management process. Participate in forensic activities at Delhi International Airports request. Provide vulnerability assessment at agreed intervals that probe selected systems for security vulnerabilities.

5.4 Asset Management Services Scope To maintain the database of IT assets and implement a system to track any changes to the same. Service Window Monday to Sunday (24 x 7) Deliverables

Maintaining detailed hardware configurations on PC's, laptops, Servers, switches, hubs, Routers and network/Security Devices

etc.

Assigning Identification tags to each device.

Keeping track of machine Device serial numbers.

Details of standard software loaded on PC's and Servers.

Maintaining media and manuals at helpdesk.

Software license tracking automatically.

Software version control.

Asset Verification to be done physically and signed of by DIAL IT team twice in a year.

Maintenance team would from time to time advice customer on system upgrade and hardware upgrade plans. This is to ensure

that the system is always maintained well and parts are available.

Document and disseminate new operational procedures to Data Canter personnel.

Responsible for continued operation of Data Canter and proper operation of physical environment control systems (UPS. AC,

Cooling, Towers, Sprinkler System, Fire alarm. Generator, etc.).

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DIAL Asset register updation including all IT peripherals(IPT, CCTV, MPAS, PA, ACS, TMRS, VHF, MATV, MCS, Speech and

Siren, VC, etc ).

5.5 AMC Coverage Deliverables

Purpose To provide schedule/unscheduled corrective maintenance or break-fix support for the IT hardware installed in

DIAL Premises. To do proactive preventive maintenance services Quarterly.

Service Window Monday to Sunday (24x7) .

AMC Deliverables Desktops, Laptops, Printers, EPBAX including FCBC and CCTV storage.

Response Time 30 Minutes

Resolution Time 12 Hours

The AMC of the Hardware will include 24X7 Telephonic Support on all the hardware of DIAL covered under AMC.

AMC will include repair and replacement of all the faulty equipment (apart from consumables)

AMC include replacement of the equipment with the equal configuration hardware if it is not repairable.

The AMC will also include the back office hardware fault diagnosis.

The AMC will also include the standby for the critical hardware (like server or network Printer) which is not up within the

committed SLA of the equivalent make.

Consumable will not be covered (fuser assembly, Teflon, print head, cartridges, battery, adopter CRT, TFI', Maintenance KIT etc.)

Preventive maintenance to be done every quarter for Critical Services.

AMC will Include repair and replacement there by restoring the hardware and its services to its previous working state

6 IT Peripherals System Services

Systems : (CCTV, Audio-Video Conferencing, FIDS, TMRS, VHF, WI-FI, TELEPHONY)

CCTV Includes the Comprehensive Maintenance Charges for the updated System as a whole consisting of NVRs, HD Cameras, Dome Cameras, Outdoor PTZ Cameras, Joy stick, Softwares installed in the PCs, Monitors etc.

Quarterly check-up and preventive maintenance of the proper functioning and operation of CCTV System. To Check all the Specification to the NVR level playing field i.e. proper focus, proper resolution, proper S.N ratio, IPS, Play Back

recording, Backup etc. To check the proper functioning of zoom lens mechanism. To check the proper functioning of monitors. To Check and monitor the proper functioning of cameras. Cleaning of Camera lenses and housing. To replace fuses, resistors, transistors and diodes as and when required. This includes cost of all Spares. Attendance of Break down Maintenance calls. To provide solution and rectification from problem analysis. To provide reason of the root causes of problems. Problems will be reviewed to determine their root cause, measures will be

taken to correct the sources of the problems, and Service reports will be prepared and distributed in a timely fashion. To replace and install new or repaired hardware. To ensure the installation of new or repaired hardware is in working condition after replacement. Damaged hardware components removal and replacement. To provide all rectification works for problem recovery. To provide the reconfiguration of system, hardware or application software if require for problem recovery. Inventory update. PA Controller, desktop application installation, management and rectification.

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Back-End management & maintenances. 24x7 manpower onsite support with Spares. Testing and commissioning of the entire System. All tools and Spares is SPs responsibility. The replacement of asset (Speakers, Amplifiers, PA Controller, cable etc) is SP responsibility. In case any device becomes faulty then replacement or standby device so that operation may not hamper. Laying of cable is SP responsibility. Engineer on site should be able to resolve the problem through telephonic support in case required. All ladder/manual lift and cleaning material is SP responsibility. Documentation update. Controller & Back End maintenances. EPABX maintenances & Backup management. The replacement of asset (Ana log/Digital Extensions, EPABX, MDF, cable etc) SP responsibility. All Security kit is SP responsibility. Maintenance of trunk circuits and Data Lease lines, Contractor shall provide basic maintenance service. To keep all trunks circuits and lease lines operational round the clock. Checking of the card sub unit for any circuit problem. Hot Standby peripheral card are to be provided from the date of signing the contract. Regular check-up of FCBC units, battery voltages (regular charging and discharging) and back up for the Systems to be taken on

monthly basis.

7 Process Design For System Management

To deliver quality services there must be an array of processes and procedures that allow for the seamless and disciplined

integration of the diverse set of actions required by both The Contractor and DIAL. The below mentioned ITIL modules, will be assisted by the ITIL certified Operations Manager at DIAL Location. Problem Management. Change Management. Availability Management. Performance Management. Capacity Management. Service Level Management. Recovery Management. Configuration Management. Release Management. Security Management. Virus Detection & Eradication Management. Inventory Management. Asset Management. Facilities Management. Service Request Management. Third Party Administration Management. Hardware Break-fix services.

8 Server Management Services

Ensure Critical Service is running on the server. Monitoring CPU, Disk Space utilization Usage on periodic basis manually. Resolving server problem like hang etc. Space management including disk Space management at Volume/group/application levels. Active Directory management creation and deletion of users groups. Creating/ modifying/deleting users and groups. Installation of OS upgrades send patches. Re-Installing OS on the same server. Escalating unresolved problem to the DIAL-IT/SP for ensuring resolution. Management of event logs, disk Space, Disk fragmentation and patch Management. Management of File server permission. Maintain a detail Inventory format for server with minimum details as serial number, model number of processor, memory

Back-up devices etc. Active Directory service status monitoring. Replication status Monitoring & troubleshooting. Directory Synchronization Status Monitoring. Incident management Support Perform CMR.

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User Management (Add, Delete, Modify users). Password Policy management. Application Control Using AD. Desktop Policy Configuration. Security Management/Password Policy. Publish resources like shared Printers in AD. Complete Documentation as per ISO 9000 Standards. Backup and Restore of all servers/Network devices. Mail server systems administration / enhancement. Detailed flow-chart for email flow within DIAL, Mail configuration tuning for optimum performance, SMTP server queue monitoring. Daily analysis of mail-error and access logs. Backup and Restoration, Maintenance of log of reported problems and analysis. Escalation of problems. Formulation of backup policy and taking backups as per policy, Writing of Shell and Perl scripts for automation of maintenance functions, Taking anti-relay, anti-virus and anti-Spam maintenance functions, Taking anti-relay, anti-virus and anti-Spam measures, Management of user mail ids. Monitoring server resources and sending report to DC Manager in every shift and sending critical alerts to server owner for

mitigation and follow up till closed. Remove backup and restore management service. Remove mail server points. Coordinate with backup team for backup/restoration of users data wherever needed. Resolving internet/proxy issues related to authentication and hardware. Capacity management Ensure print services are available and follow the health checklist. Proxy server configuration and tuning and monitoring Proxy server System Administration Proxy Software Installation and configuration, Restoration of Proxy Server . Perform monitoring of all the servers in the Customer data centre for the following parameters by polling the servers every five

minutes: Availability of the server hardware pre-failure and post-failures Disk space utilization Memory and processor utilization Network utilization related to the server Monitor log files and critical services Validate alerts for False-Positives Log tickets in the service desk system for valid alerts Create login scripts Create, modify and delete network shares Assign and maintain user access rights as per policies defined and agreed upon with the Customer Assign and maintain space usage restrictions Configure and maintain print servers and print queues Maintain and administer DNS, DHCP, NFS, NIS, DFS roots, and group policy Restore server operating system in the event of a crash Resolve server problems like system hang, hard disk crash, etc. Create new file systems and correct file system inconsistencies as and when required Perform periodic system performance tuning as per Customers policy Perform periodic schedule maintenance activity including, if required, restart of the systems Conduct hardening of the operating systems as per agreed policy with Customer during the Transition phase

8.1 Applications Server

Application server configuration, tuning and monitoring

Application server System Administration

Restoration of Application Server

Daily analysis of error and access logs

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Updating and modifications if required.

Works related to customer Application hosting.

8.2 Data Base Server and Cluster Server

Data Server and Cluster Server Configuration, tuning and monitoring Data Server and Cluster Server System Administration Restoration of Data Server and Cluster Server Daily analysis of error and access logs Updating and modifications if any are required Daily analysis of errors and access logs Updating and modifications if any are required Table space, segment extent and block level. Performance of the associated background processes Buffer cache utilization Redo log contention Resource intensive users and processes Fragmentation of table spaces, tables and indexes Memory, I/O, CPU utilization Disk free space Alert logs for errors Database backup Logs Unsuccessful logins

8.3 Software Distribution Services

Image Management

Image builds are continually updated and maintained in order to include up-to-date elements (e.g. security patches, software upgrades, error corrections, etc.) and an error-free software environment for end users.

Application Management

An application build consists of a single application to be run on a specific OS. Applications are periodically updated and maintained in to keep the application up-to-date. Thin-apping applications as and when required.

8.4 Datacenter Management

Ensure all DC environment systems are functional and coordinate with concerned persons wherever needed Ensure an optimal and properly tuned DC environment (power, cooling, humidity, security, space, fire suppression /alarm,pest

control etc) thru' continual and proactive monitoring and reporting . Maintain DC hygiene by periodic cleaning. Send shift wise health checklist to DC manager. Maintain IMAC details. Maintain structured cabling system within DCs. Manage & maintain access records and audit logs.

(a) Batch Job Management

Schedule processes including the processes that need to be executed on a daily, monthly and yearly basis on applications and its databases

Execute the monthly and yearly processes as per schedule Process batch jobs including uploads and downloads required to be performed on various applications as a process or on need

basis (b) Scheduled Maintenance

Communicate to all concerned support groups and user community on the maintenance activity

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Perform shutdown and start-up of the applications, databases and the underlying servers in an orderly manner with help from Vendor resource onsite

Assist Service Desk and other remote teams in performing incident management in the event of non-accessibility of the servers or network devices remotely

8.5 Storage Management Services

Monitoring of the SAN/NAS devices for availability and other critical parameters such as:

Local Storage/VM Storage

Database Storage.

Applications.

User Data.

Profile Data.

CPU utilization.

Memory utilization.

Volume availability.

Volume free space.

Uptime statistics.

Perform monitoring of all the

Documents

DIAL's Requirements