Success Factors for E-Government

Development in Korea and Way ForwardTowards Mobile-Government

September 2012“E-Government Advantages Based on Mobile

Technologies for Countries of Central and South Asia”

Contents

1. Korea’s e-Government in Brief

2. Success Factors

3. Towards Mobile Government

Seoul - World’s Most Wired City (June 23, 2011 ABC - 2 minutes 45 seconds)

Republic of Korea – one of the poorest 20 countries to one of the richest 20 in 60 years

Korea’s e-Gov. in Brief

History of Korea’s e-Government

Execution of 31 e-Government Projects including

sharing of administrative information

Expansion of integration of e-Government

Implementation focused on utilization and integration

Integration of systems for national informatization

31 major tasks for e-Government Services

11 major tasks for e-Government Services

Enacting the Act on e-Government (2001)

Establishing e-civil service, e-procurement, and NEIS

Promoting Informatization

Building the foundation for nationwide broadband networks

Enacting the Framework Act on Informatization Promotion

(1996)

Implementing Administrative Computerization(1978~1987)

Building Administrative Networks(1987~1996)

Related Legal Framework

e-Government

Framework Act on National Informatization, e-Government Act, Office Management Regulation,

Law on Processing Civil Affairs, Law on Resident Registration, Act on Public Records

Management, Information Disclosure Act

Information Usage Enabling Environment

Digital Signature Act, Framework Act on e-Commerce, Act on Promotion of e-Trade, Act on Internet

Address Resource

Prevention of Negative Effects of Informatization

Act on Promotion of Information and Communications Network Utilization and Information Protection,

etc, Act on Personal Information Protection, Use and Protection of Credit Information Act,

Protection of Communication Secrets Act, Act on the Protection of Information and Communications

Infrastructure

Sustained Development of IT and Industry

Framework Act on Telecommunications, Act on the Protection, Use, etc of Location Information,

Framework Act on Electronic Commerce, Electronic Financial Transaction Act, Software Industry

Promotion Act, e-Learning Industry Development Act, Framework Act on the Promotion of

Cultural Industries

Korea’s e-Government Budget

2002 2005 2010 2011

Budget 12,155 20,272 22,203 21,948

Fund 7,053 8,780 10,892 11,075

Total 19,208 29,052 33,095 33,023

Built early e-Government foundation form government budget and the

Information and Telecommunication Promotion Fund

Around 10 years of continued investment into

informatization (1% of State Finance Budget)

The ministry in charge of e-Government (MOPAS) set aside a separate

budget for horizontal projects involving multiple ministries

(prevent duplicative investment and effectively carry out horizontal projects)

(Unit: KRW 100 million )

IT Governance for E-Government in Korea

National Information Society

Agency (NIA)

NIA

Respective Ministries

Formulate and implement action plans

for e-government projects

NIAPresident’s Council on Informatization Strategies (PCIS)

Establish visions for e-government

Coordinate & evaluate e-government

initiatives

Provide institutional and technical

support for carrying out e-government

projects

Ministry of Public Administration

& Security (MOPAS)

Establish e-government policies

Construct government-wide infra.

Roles of

Organizations

Major Results

AfterBefore

Customs Clearance Service

(export clearance)

Patent Service (examination period)

e-Procurement (No. of contract

per employee)

Document distribution

UN e-Government development

index

UN Public Service Awards

1+days

36 months (1997)

2-min

9.8 month (2006)

179 (1997)

78.1% (2002)

Ranked 15th (2001)

None

890 (2008)

100% (2010)

Ranked 1st 2010, 2012

5 Awards (2003, 2007, 2011)

Success Factors

Success Factors – Emerging Stage

1

Strong leadership from the President

Strategic and sustainable plans for 20 years

Nationwide change management program

e-Government projects aligned with Performance Evaluation

2

Participation of experienced System Integration (SI) companies and specialized solution vendors

Adoption of practical technology; GIS (Geographical Information System), LBS (Location-Based Services), Component Based Developing technology, etc.

Technology Support

Strong Government Leadership

Success Factors – Enhanced to Transactional

4

5

1% of the national budget was invested into e-Government construction every year

Created and utilized the Information and Telecommunication Promotion Fund to

build early e-Government* Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively

implement multi-ministry horizontal projects (2004)

Sustained Investment in e-Government Budget

Clear goals, objectives, short and long-term plans with expected expenditure, income streams and deadlines

Qualitative, Quantitative Performance Index (KPI) for nationwide level and each project level

Designation of an officer or organizing body in charge of project performance

Performance-based Program Management

3 Change Management of Public Officers’ in a Changing e-Government Environment

Overcame issues such as public officers' fear of workforce reduction due to

e-Government deployment and resistance in using information systems through

sustained change management education

* electronic system user training, public officer e-capacity development, informatization contests and so forth

Success Factors – Transactional to Connected

6

Presidential Committee On Gov’t National Informatization Strategy Committee chaired by the Prime Minister mediates and private expert and guides the administrative branches

Assigned CIO for central and regional e-Government and created dedicated support structures

Utilized specialized e-Government technical support agencies * National Information Society Agency, Korea Local Information Research & Development Institute

Revision of the legislative system for government process reform

* Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on Informatization Promotion (1996), Digital Signature Act (1999), e-Government Act (2001), Act on Shared Utilization of Public Administration Information (2010) etc.

IT Governance

7

e-Government initiatives with the most potential to impact everyday lives of citizens

, such as resident registration, vehicle, customs clearance, employment, statistics

management etc... were given first priority, which became the foundation for

e-Government

* Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products

Customer Oriented e-Government Services

Where is Korea Now?

Consolidation of internal administrative

procedure and establishment of

common basis

Selective public service reform

Advancement of internal administrative

procedure

Expansion of integrated civil services

through multiple channels (mobile)

Phase 1 - Foundation Phase 2 - Service Advancement

Connected online

service provided by

agencies

Converged and

multi-channel

delivery of

public/civil services

Visa, passport,

birth records

obtained online

Taxes & fees paid

online

Regularly updated

contents and

informationLimited web

presence

Level 2

Enhanced

Level 3

Transactional

Level 4

Connected

Level 1

Emerging

We are

Here !Phase 2

Phase 1

Towards M-Government

Focusing on Mobile – Matching Current Trends

• In 2012 the number of smart-phones in Korea surpassed the number of

PCs(desktops + laptops)

• In 2014 the number of mobile internet users will surpass the number of PC

internet users

• In March 2011 there were 10 million smart-phone subscribers

doubled to 20 million smart-phone subscribers by December 2011 (9 months)

Government Services

Increased utilization of :

Phones - Call-center operation

Internet - Website development and operation

Mobile (smart) phones - Mobile phone services

Sampling of Korean m-Gov. Applications

ICTAdmindic.

EmploymentStats

University OpenLectures

ProductivityCenter

Movieindustry

LegislativePortal

Proposals ConsumerYouth CallCenter

CallCenter

Power SupplyCall center

Job Cast JonsCommercialTech

BlueHouse

Finance Trends

Oil pricesIncheonairport

“Green”travel

ForestTrails

Hospitalinfo

LocationFinder

Smart BloodDonation

TraditionalFolk museum

HistoryTourism

Tourism Chung-BukGaya HistoryTravel

Economydic

BroadcastComm.

Request E-petition

EmploymentHelper

City Gov. SME statsRealEstate

TrafficHiking trails

PriceComparison

Travel PlaysSeasideTourism

Free Culture

Prof.

Info

Citizen

Services

News &

Info.

Lifestyle

Info.

Entertain

-ment

The Korean government provides various services through mobile applications. The number

of officially supported applications is expected to reach 1000 by the year 2015.

Mobile-Government Best Practice: Mobile E-People Application

Government services had to meet the growing demand for mobile services, utilizing the

technology available (complaints, proposals, policy discussion, single window for

communication)

Korean Government’s App Store (Ministry of Public Affairs and Security)

Vision and Goal for Korea’s “Smart Government”

Implementation of World’s Best “Smart Government”

Implementation of Korea’s Mobile-Government

Establish a Mobile-Government service execution plan (Information Strategy Planning - ISP)

Quality,

Communication

with Citizens

Global

Competitiveness

Efficient, Effective,

Coherent

Customized,

2-way

communication

Internal

utilization (G2G)

by government

officials and

staff

Security,

Common

Platform,

Standardization

Korean m-Gov. ISP Lessons Learned

1) Customer-oriented M-Government Service

New services need to reflect the demand of citizens

Usage of location-based information and other new-technologies to provide

various interactive services (lifestyle, welfare, disaster management, etc.) and not

just simple notification services

Convenience first (civil petition services etc.)

2) Establishment of Mobile transaction system

Priority on developing electronic payment system core to enhancing efficiency

Identify the proper service model to support the administrative works of local

governments (processes mapped to system)

Utilization of Government Mobile-Office

3) Prevent overlapping and duplication of mobile service

Compatibility and Accessibility - develop government-wide mobile services taking

into considering technological problems such as regulations and security

Develop and spread the shared mobile-based components utilizing a common

base

The following are some key lessons learned from the recent mobile-government ISP

(Information Strategy Planning)

What is NIPA?

NIPA is a subsidiary

agency of the MKE

(Ministry of Knowledge

Economy) of Korea.

NIPA strives for overseas

informatization

(digitalization) by

exporting Korea’s

advanced ICT in

accordance with its plan

of sustainable ODA and

cooperation with

international

organizations.

What Does NIPA Do?

• Researching policy for the IT

industry, and supporting policy

development

• Carrying out businesses

related to establishing the

fundamentals for the industry,

such as promoting and

developing the IT industry and

cultivating professional human

resources

• Vitalizing the distribution

market for the development of

the IT industry, and supporting

marketing

• Promoting business related to

the convergence and

utilization of IT technology

• Supporting international

exchange, cooperation and

overseas expansion related

to the IT industry

International Cooperation

NIPA identifies IT needs in collaboration with

the host government and implements

consulting programs in collaboration with

other multi-lateral development partners.

For these overseas ICT projects developed

by NIPA in partnership with international

organizations such as the World Bank (as is

this case), ADB, and WIPO, NIPA produces a

feasibility study report and provides

consulting to suggest relevant IT services for

that country.

NIPA expands and strengthens cooperation

with international organizations so that it

improves the development and capacity of

human resources (consulting) at the

international level.

Introduction to NIPA

Thank you!

Isaac Kim, Senior Consultant | National IT-industry Promotion Agency (NIPA)

icherche@gmail.com | tel) +82 10 9307 0242

(cc)

JD

Hanco

ck@

flic

kr

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