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/2008
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/7/2008
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ABSTRACT
The Role of Knowledge Management in higher
Education Quality Assurance
APPLIED STUDY AT PRIVATE JORDANIAN UNIVERSITIES
Prepared by:Ruba Jaza AL-mahamed
Supervised by:Prof. Mohammad Al - Nuiami
The purpose of this study is to reveal the Impact of Knowledge
Management in higher Education Quality Assurance. The study used some of
statistical tools. The study founded some of Conclusions:
There is no Significant Statistical relationship between Scientific Activities andhigher Education Quality Assurance.
There is Significant Statistical relationship between Scientific Gentilizing(Assertor Prof, Assessor Prof) and higher Education Quality Assurance, whilethere is no Significant Statistical relationship between Scientific Gentilizing(Professor, Lecture) and higher Education Quality Assurance.
There is Significant Statistical relationship between Incentives and higherEducation Quality Assurance.
There is Significant Statistical relationship between Experience (5-10 years)and higher Education Quality Assurance, while there is no SignificantStatistical relationship between Experience (less than 5 years, 11-15 years,more than 16 years) and higher Education Quality Assurance.
There is no Significant Statistical relationship between E-Library and higherEducation Quality Assurance.
There is no Significant Statistical relationship between Internet Connection andhigher Education Quality Assurance.
There is Significant Statistical relationship between Equipments saving andhigher Education Quality Assurance.
There is Significant Statistical relationship between External Database Sharingand higher Education Quality Assurance.
There is Significant Statistical relationship between Library Diversification andhigher Education Quality Assurance.
1
1-1
2-1
3-1
4-1
5-1
6-1
7-1
2
1-1
.
Intellectual Capital
Knowledge Economy.
.
)2003(
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2008.(
(Laudon & Laudon ,2007).
)7200,control_qualit/control_ly.gov.higheredu.www(.
13
1-2
2-2
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2-2-2
2-2-3
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3-2
2-3-1
2-3-2
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2-4-2
5-2
14
2-1
.
.
.
:
)Downsizing (
.
)Knowledge Management .(
.
15
.
.)Wiig,1997:7-9 (
)Multidisciplinary .(
)Intellectual Capital ( )Competitive
Intelligence()Information Technology.(
.
.
.
16
.
.
)
2004 :12(
)1996 :20-39.(
17
2-2
)Knowledge Economy(
.
)Stronmgulst & Samoff, 2000:324(
.
.
.
Francis BaconKnowledge Is Power)Misra,et..al,
2003:38( .
)2008 :58-59.(
""
18
.)Nonaka, 1998:102("
."
.
)1995 :205 :(
.)
.(
.
)
.(
.
.
.
.
19
.
.
.
.
.
20
2-2-1
)Knowledge Management (Don
Marchand
)Koenig,1999:27 .(
)Drucker (
Knowledge Workers
)Tourban, et al,2001:341 .(
Hewlett Packard
1985 .
Wall Street
)Mulin,2000:29(.
)Prusak,2001:13(
:
..
.
.
21
.
.
22
2-2-2
.
)Malhotra,1998 (
"
."
"
")Koenig,1999:19 .()Duffy,2000:10-16 (
"
."
)Davenport & Prusak,1998:56 ( "
."
)Lee&Choi,2003:179-228 (
:
. .
. .
23
. :
§ .
§
.
)Lee&Choi,2003:179-228 (:
.Collaboration)
( .
.
.Trust
.
.
.Learning
.
.Centralization
.
.Formalization
.
24
.
.Shapes Skills
.
.IT Support
.
.
.
.Organizational Creativity
.
.
.
.:
.Information Approach
.
25
)Erickson,et..al,2001:2-4.(
)2008 :109-110 .(
.Technology Approach
)2004 .(
.Economic Approach
.
)Drucker,1995:42.(
.Culture Approach
)2003 :37.(
.
26
.
:
.)Prusak,2000:27-29(:
Ã
.
Ã)(
.
Ã.
Ã.
.)Zack,1999:123-145(:
ÃCore Knowledge
.
ÃAdvanced Knowledge
.
ÃInnovation Knowledge
.
27
.OECD)2004 :7(
:
ÃKnow-How
.
ÃKnow-What
.
ÃKnow-Why
.
ÃKnow-Who.
.)Polanyi,1997(:
ÃExplicit Knowledge
.
.
.
28
ÃTacit Knowledge
)(
.
)King 2000:59 (
.
.
)Wigg, 2003:22-35(Model of
Institutional Knowledge Evolution Cycle:
29
.Knowledge Development
.
.Knowledge Acquisition
.
.Knowledge Refinement
Knowledge Bases.
.Knowledge Distribution & Deployment
)(.
.Knowledge Leveraging
) (
.
30
2-2-3
.
)2008 :155.(
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Knowledge Strategists :
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Knowledge Professionals :
.
31
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)2.(
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Knowledge Workers :
.
32
.
2-2-4
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)brien,2002:8 Seen,1998:7(
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)Turban &
Aronson., 2001:162.()Alter, 2002:312 (
.
33
) (
) (
:
)Laudon & Laudon,2007:172(.
)Brien,2002:432.(
) (
)Oz,2002:228 (
.
)Brien, 2002:507 (
.
)2004 :26(
.
34
)Martin, et al., 2002:100.(
) (
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)Alter, 2002:69-71.(
)Brien, 2002:466.(
35
2-3
.
.
.
.
)2008 :307.(
)Shiba,1993:46 ("
."
36
.
"Quality Assurance."
)2008 :307 (
:
. .
.
.
.
.
.
).(
37
2-3-1
.
.
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")Bonser,
1999:507.(
:
.Degree of Superlative
Superlative
... .
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.Fitness of Use
) (
38
)
.(
.Conformity With the Requirements
.
.
.Customer Focus
.
.
39
.
) (
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)2003 :275 (
40
.)1995 :4 (
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)2002 :20 (
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.
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.
/
43
.
)Kiotler,2000:56 (Assurance
ReliabilityEmpathyResponsiveness
Tangibility.)Massy,2003:46 (Excellence
/Meeting and/or Exceeding ExpectationsValue
Conformance to Specifications.
.
)2004 :65 (
:
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44
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46
2-3-2
Quality ControlQuality
Assurance.)Harvey & Brown,2001:143 (
.
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.)1998:24:(
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47
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.
53
.
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-)Alavi & Leidner, 2001:1-29 ("Review: Knowledge Management and
Knowledge Management Systems: Conceptual Foundation and Research Issues".
.
.
.
54
-)Marwick,2001:1-20 ("Knowledge Management Technology".
Nonaka s
.
.
.
.
-)Laszlo and Laszlo ,2002:400-412 ("Evolving Knowledge For
Development: The Role Of Knowledge Management In A Changing World".
:
. :
55
)(
.
-)Bouthillier & Shearer ,2002 ("Understanding Knowledge
Management And Information Management: The Need For Empirical Perspective".
.
.
.
.
-)Mathotra, 2003 ("Measuring Knowledge Assets of Nation
Knowledge Systems for Development ."
56
.
.
.
57
2-4-2
2-4-2-1
-)1998 ("
".
.
.
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:
60
.
2-4-2-2
-)Anderson,2006 ( "Assuring Quality/Resisting Quality Assurance:
Academics responses to quality in some Australian universities" .
.
.
-)AL bandary,2005 ( "Meeting the challenges: The development of
quality assurance in Oman s Colleges of Education" .
. .
.
61
-)Hoecht,2006 (Quality Assurance in UK higher education: Issues of"
trust, control, professional autonomy and accountability".
.
.
.
-)Connolly, et..al,2005 (" Quality Assurance and E-Learning:
Reflections from the front Line".
.Glamorgan
.
.
-)Nilsson & Wahl n ,2000 ("Institutional Response to the Swedish
Model of Quality Assurance".
.2719 .
.
62
.
63
2-4-3
-)Waddell & Stewart,2006 ("The Interdependency between Knowledge
Management and Quality" . .
% .
.
- )Jaime,et..al, 2005 ( "From Quality Management to Knowledge
Management in Research Organizations" .
.
.
.
- )Chua & Lam,2007 ( "Quality assurance in online education: The
Universitas 21 Global approach" .
.
.
64
.
-)Zhao & Bryar,2006 ("Integrating Knowledge Management and Total
Quality: A Complementary Process".
.
.
.
.
.
-)Longstaff & Haimes,2000 (" Education and Knowledge Management:
A Requisite For Information Assurance".
.
.
-)Lin & Wu,2005 ( "Knowledge Creation Model for ISO 9001 : 2000".
65
ISO 9001: 2000 .
ISO 9001: 2000 ISO
9001: 2000 .ISO 9001: 2000
.
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