Edelman Trust Barometer 2011 - Resultados Globais

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Apresentao dos Resultados Globais do Edelman Trust Barometer 2011.

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  • 2011 Edelman Trust BarometerResultados Globais

    7 Fevereiro 2011

    Pedro Pires,

    Intelligence Director

    GCI

  • Edelman Trust Barometer Global

    11 estudo anual

    5,075 pessoas, 23 pases, 5 continentes

    Entre os 25 e os 64 anos

    Com formao superior

    No quartil superior de rendimento familiar, por escalo

    etrio em cada pas

    Consumidores habituais de informao, com destaque

    para informao poltica e econmica

    2

  • Retrospectiva

    A influncia crescente das ONGs2001

    A queda do CEO celebridade2002

    Resultados de Media mais credveis que Publicidade2003

    Empresas americanas na Europa sofrem perda de

    confiana2004

    Confiana migra das autoridades para os pares2005

    Uma pessoa como eu surge como um porta-voz credvel2006

    Empresas mais confiadas do que Governos e Media 2007

    Jovens influenciadores confiam mais nas Empresas2008

    Empresas tm de se aliar ao Governo para recuperar a

    confiana 2009

    Confiana uma linha essencial dos Negcios2010

    3

  • 2010 Ano em revista

  • Estado da Confiana

    Mudana do centro

    de gravidade

  • 657%54%

    47%45%

    61%56%

    52%49%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    ONG's Empresas Governo Media

    2010 2011

    Confiana nas Instituies Global

    Globalmente, a Confiana aumenta em todas as Instituies

    A7-10. [Institutions TRACKING] I am going to read you a list of institutions. For each one, please tell me how much you TRUST that institution to do what is

    right. On a 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL, how much do you trust [INSERT] to do what is right? (Top 4 Box, Trust) Informed Publics ages 25-64 in 20 countries (excludes Singapore, UAE and Argentina)

    +4

    +5 +4

    +2

  • 62%

    67%

    59%62%

    57%

    40%36%

    54%

    49%

    42%

    81%

    70%

    64%61%

    53% 52%48%

    46% 44%

    41%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    Brasil ndia Itlia China Japo Alemanha Frana EUA Reino Unido

    Rssia

    7

    Mercados Emergentes dominam a confiana nas Empresas

    Distncia entre os EUA e a Rssia cai para 5 pontos

    Confiana nas Empresas Top 10 Pases (PIB)

    A9. [Business in general TRACKING] I am going to read you a list of institutions. For each one, please tell me how much you TRUST that institution to do what is

    right. On a 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL, how much do you trust [INSERT] to do what is right? (Top 4 Box, Trust) Informed Publics ages 25-64

    Confiantes DesconfiadosNeutrais

    2010 2011

    +19

    - 8+12

    +12

  • 74%

    39%42%

    43%

    36%

    43%

    38%

    46%

    38%

    43%

    88%85%

    51%49%

    45% 44% 43%40% 39%

    33%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    China Brasil Japo Frana Itlia ndia Reino Unido

    EUA Rssia Alemanha

    8

    Confiana nas Empresas maior do que nos Governos em 1/3 dos mercados

    Queda da confiana na Alemanha e EUA, subida na China e Brasil

    Confiana no Governo Top 10 Pases (PIB)

    A7. [Government in general TRACKING] I am going to read you a list of institutions. For each one, please tell me how much you TRUST that institution

    to do what is right. On a 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL, how much do you trust [INSERT] to do what is right? (Top 4 Box) Informed Publics ages 25-64

    Confiantes Desconfiados

    2010 2011

    +14

    - 6

    +46

    Neutrais

    -10

  • 63%

    54%58%

    36% 36%38% 39% 37% 38%

    31%

    80%

    73%

    50%48%

    45% 45%

    37% 37%

    27%

    22%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    China Brasil ndia Japo Frana talia Alemanha Rssia EUA Reino Unido

    Confiana nos Media Top 10 Pases (PIB)

    9

    A8. [Media in general TRACKING] I am going to read you a list of institutions. For each one, please tell me how much you TRUST that institution

    to do what is right. On a 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL, how much do you trust [INSERT] to do what is right? (Top 4 Box) Informed Publics ages 25-64

    +19+17

    +12

    - 11

    Confiantes DesconfiadosNeutrais

    - 9

    Aumento da confiana nos Media impulsionada pela China, Brasil e Japo

    Mercados desenvolvidos geralmente desconfiados

    2010 2011

  • 58%61%

    48%

    63%

    2008 2011

    59%

    46%

    63%

    55%

    2008 2011

    59%

    81%

    56%

    80%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    2008 2011

    40%

    48%

    56% 55%

    2008 2011

    10

    Brasil China EUA RU/FR/ALE

    Confiana nos Empresas e ONGs

    A7-10. [TRACKING] I am going to read you a list of institutions. For each one, please tell me how much you TRUST that institution to do what is right.

    On a 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL, how much do you trust [INSERT] to do what is right? (Top 4 Box) Informed Publics ages 25-64 in the U.S., UK/FR/GER, Brazil and China

    Nos mercados emergentes, Confiana nas ONGs a par das Empresas Nos mercados desenvolvidos, ONGs mais confiadas do que as Empresas

    Empresas ONGs

  • 11

    2008 2011

    Composite score is an average of a countrys trust in all four institutions Ages 25-64

    ndice de Confiana: Mercados desenvolvidos nos ltimos lugares

    EUA desce, o Brasil sobe no ndice

    Global

    Mxico 69

    China 62

    ndia 60

    EUA 53

    Japo 50

    Coreia S. 50

    Canad 48

    Brasil 48

    Frana 44

    R.U. 43

    Alemanha 36

    Rssia 36

    Global 55

    Brasil 80

    China 73

    Mxico 69

    ndia 56

    Canad 55

    Coreia S. 53

    Japo 51

    Frana 50

    Alemanha 44

    EUA 42

    R.U. 40

    Rssia 40

  • 12

    Confiana nas Instituies EUAPblicos Informados, idades 25-64

    59%

    36%

    54%

    46%

    43%

    30%

    46%

    40%

    46%

    31%38%

    27%

    63%

    45%

    63%

    55%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    2008 2009 2010 2011

    Empresas Governo Media ONG's

    Crise Financeira

    Mundial

    Nos EUA, o ano de 2011 espelha a queda de 2008-2009

    nico pas com descida transversal de confiana em todas as instituies

    A7-10. [TRACKING] I am going to read you a list of institutions. For each one, please tell me how much you TRUST that institution to do what is right.

    On a 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL, how much do you trust [INSERT] to do what is right? (Top 4 Box, Trust) Informed Publics ages 25-64 in the U.S.

  • 75% 76% 76%71%

    69% 69%

    61%65%

    50%

    39%36% 34%

    30%

    76% 75%73% 73%

    69% 69% 68%64%

    63%

    50%

    44%42% 40% 39%

    35%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    13

    A13-29. [TRACKING] Now I would like to focus on global companies headquartered in specific countries. Please tell me how much you TRUST global companies

    headquartered in the following countries to do what is right. Use the same 9-point scale where one means that you DO NOT TRUST THEM AT ALL and nine means that you TRUST THEM A GREAT DEAL. (Top 4 box) Informed Publics ages 25-64 in 20 countries (excludes Singapore, UAE and Argentina)

    Nacionalidades mais confiadas Global

    Alemanha, Canad e Sucia continuam comoPases Sede mais Confiados Confiana aumenta nas organizaes sediadas nos BRIC e EUA

    N/A N/A

    + 4+ 5+ 5

    + 3

    + 3

    Paises-sede no ConfiadosPaises-sede Confiados2010 2011

  • 14

    Estratgia dos BRIC nos mercados emergentes est a dar resultados

    Ligeira melhoria da imagem no Ocidente

    Confiana nas Empresas com sede nos BRIC

    A13-29. [TRACKING] Now I would like to focus on global companies headquartered in specific countries. Please tell me how much you TRUST global

    companies headquartered in the following countries to do what is right. Use the same 9-point scale where one means that you "DO NOT TRUST THEM

    AT ALL" and nine means that you "TRUST THEM A GREAT DEAL". (Top 4 Box, Trust) Informed publics ages 25-64

    86%

    44%

    65%

    28%33%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    Sede no Brasil

    + 32

    +17

    +15

    43%

    62%

    70%

    27%

    13%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    Sede na Rssia

    +16

    +32

    +12

    - 7

    56%60%

    65%

    30%

    37%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    Sedeadas na ndia

    +17

    +13+15

    - 653%

    40%

    74%

    45%

    15%

    0%

    10%

    20%

    30%

    40%

    50%

    60%