EDMI is preparing to deliver 10 million communication hubs in the UK that form part of the Smart Metering Implementation Programme of communication services across Scotland and Northern Ireland. This is an amazing undertaking that represents a benchmark achievement for this responsive and highly-regarded company.

WRITTEN BY DAEMON SANDS

LEADER OF SMART ENERGY SOLUTIONS

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EDMI

Lee Kwang Mong, Group Managing Director of EDMI Limited, reveals that they have 18 regional offices, 5 specific research and development centres and 4 manufacturing plants across

14 countries. Through this set up they design, develop and manufacture smart meters and smart metering systems for the global utility industry.

Regarding the industry, although electricity smart meters are already gaining traction in the mainstream, there are still some obstacles to clear for roll-out such as data privacy, inter-operability, how to satisfy end users and how to recover installation costs, “Each country and each utility are facing different problems, in different environments,” Lee reveals, “EDMI has the approach of offering customised solutions that are developed hand-in-hand with the customers.”

CUSTOMER FOCUSAchieving a customer-centric environment starts with ensuring

that all of the staff of the business are well equipped to do their jobs. Lee explains that each of the 1,483 staff are all experts in

their areas and this resource has been carefully directed so that the internal and external training provided to staff is conducted by other senior staff members, “This enables the training to be technically relevant to our products,” he explains, “As well as ensuring that all our staff are involved in a team ethos.”

Further training is provided by the company by sending staff members to external training courses which cover such soft skills as interpersonal and leadership skills and further technical knowledge for their roles, “Additionally we have mentors who provide on the job training for new staff or newly transferred staff.”

“Human capital is an important asset to our company,” he goes on to say, “Staff who are well equipped with soft skills and technical knowledge constitute a productive workforce, which is necessary for our company to grow.”

Individual staff career plans are worked out together with the heads of departments; to ensure that each staff member has the knowledge and skills required to achieve their goals. With reference to the career plans, staffs are sent to training courses to close up competency gaps in attributes that they are lacking.

EDMI

Founded in 1978, EDMI have always been responsive to their customers’ needs and changing technology trends. In the early days where the focus was on the design, development and manufacture of smart meters for the global utility industry, EDMI has evolved into a market-leading smart metering solutions providers, offering end-to-end solutions in smart utility businesses. This includes smart meters for electricity, gas and water, communication devices and infrastructure and also software services, such as head end systems.

EDMI

At EDMI, ambition is rewarded and for high performers and high-potential staff, steps are undertaken to groom them to take on greater roles and responsibilities in the future, such as to assume leadership roles and overseas secondment opportunities.

“We value and constantly invest in our staff which makes them feel valued by the organisation,” he emphasises, “They will also see themselves moving a step closer in achieving their career and personal goals, which translates into a happy workforce, which in turn translates to a happy customer.”

Of course, this isn’t the only way that this company is focusing on the satisfaction of their customers and Lee is quick to point out that their primary strength comes from their ability and willingness to work together with the customer to achieve a high value for money.

SOCIAL RESPONSIBILITYHeadquartered in Singapore, EDMI have conducted fund

raising campaigns for victims of natural disasters in the past and present and have also been involved in charity campaigns aimed at improving the lives of the underprivileged, in time for Christmas.

“Our subsidiaries also organise charity campaigns actively, such

as the Children’s Cancer Run, and charity that provides facilities for disabled people to enjoy outdoor activities or the like” Lee says.

THE FUTURE EDMI is preparing for the delivery of 10 million communication

hubs in UK, as a part of the smart meter rollout communication service across Scotland and northern England. The smart meter rollout aims to install 53 million meters in 30million homes and small business across Great Britain by 2020.

“EDMI have also opened a new research and development branch in the UK and have increased the number of staff to support this project and meet the increasing demands coming from European countries,” he says.

A smart gas meter is one of their highlighted products in the coming years as the demand has been growing in the UK and other European countries, where a dual fuel solution is often needed. The integrated solution will collate all forms of energy consumption, including water, and will, in time, spread globally.

Further to this, the EDMI gas R&D facility was opened in Scotland to provide their customers with the most advanced products on the market, thanks to the EDMI Energy Cloud.

● Value-added Services

● Cargo Insurance

● Insurance Services

● Customs Clearance

● Tracking & Tracing

● Cargo Booking & Pick-up

● Dedicated Customer Service

● Forwarding and Consolidation

● Shipper Export Declaration Filing

● Shipment Alerts & Confirmations

● Dangerous Goods Handling (DGR)

● Automated shipment status update

● Temperature Controlled Transportation

● Comprehensive / Customise 3PL Services

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EDMI

“This is a full end-to-end system that delivers high availability and capacity on an advance AMI head-end, an integrated MDMS and a customer energy management and analytics portal,” Lee explains, “This solution delivers savings and stability as a result of its optimised operation process, leveraging the “Internet of Things”.”

While he is both proud and confident in his company, Lee recognises the importance of always maintaining a leading edge when it comes to their projects, using each endeavour as a means of getting ahead.

“The success of these projects would allow us to establish our credentials as a leader of smart meter solution globally,” he says, “This is a vision we communicate to our customers,”

“We value and constantly invest in our staff which makes them feel valued by the organisation. They will also see themselves moving a step closer in achieving their career and personal goals, which translates into a happy workforce, which in turn translates to a happy customer.”