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EFFECTIVE LISTENING SKILLS BUSINESS COMMUNICATION

Effective Listening Skills - Presentation

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Powerpoint about Effective Listening Skills which includes a video attachment about conversation between G. Bush & C. Rice.

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Page 1: Effective Listening Skills - Presentation

EFFECTIVE LISTENING SKILLSBUSINESS COMMUNICATION

Page 2: Effective Listening Skills - Presentation

IMPORTANCE OF EFFECTIVE LISTENING

Page 3: Effective Listening Skills - Presentation

• A process of perceiving sound by detecting vibrations via ears.

• Physical ability.

• The auditory faculty.

What Is Hearing?

Page 4: Effective Listening Skills - Presentation

What Is Listening?

• Absorption of the meanings of words and sentences by brain.

• An active process – receive, construct & respond (Emmert, 1994)

• A trained skill.

• “Hearing with purpose.”

Page 5: Effective Listening Skills - Presentation

Purpose Of Listening

• Receive information

• Follow instructions

• Evaluate information

• Pleasure

• Empathize

Page 6: Effective Listening Skills - Presentation

TYPES OF EFFECTIVE LISTENING

Page 7: Effective Listening Skills - Presentation

Types Of Listening Skills

Active

Appreciative

Attentive

Biased

Casual

Comprehension

Critical

Deep

Dialogic

Discriminative

Empathetic

Evaluative

False

Full

High-integrity

Inactive

Informative

Initial

Judgmental

Partial

Reflective

Relationship

Sympathetic

Therapeutic

Content Total

Whole-person

Page 8: Effective Listening Skills - Presentation

Types Of Listening Skills

Active

Appreciative

Attentive

Biased

Casual

Comprehension

Critical

Deep

Dialogic

Discriminative

Empathetic

Evaluative

False

Full

High-integrity

Inactive

Informative

Initial

Judgmental

Partial

Reflective

Relationship

Sympathetic

Therapeutic

Content Total

Whole-person

Taxonomy of listening by Wolvin & Coakley, (1979,1988)

Page 9: Effective Listening Skills - Presentation

BARRIERS TO EFFECTIVE LISTENING

Page 10: Effective Listening Skills - Presentation

Barriers (1)

• Physiological limitations

• Inadequate background Information

• Partial listening and distractions

• Fear being influenced or persuaded

Page 11: Effective Listening Skills - Presentation

Barriers (2)

• Selective Perception

• Selective Memory

• Selective Expectation

Page 12: Effective Listening Skills - Presentation

Barriers (3)

• Interferences from emotions

• Bias and being judgmental

• Avoid evaluative judgment

Page 13: Effective Listening Skills - Presentation

SURVEY, RECOMMENDATIONS &

CONCLUSIONS

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Effective Listening Video

Page 15: Effective Listening Skills - Presentation

Data Analysis - Objectives

1. Identify the key element skill in communication.

2. Evaluate the manager’s listening skill.

Page 16: Effective Listening Skills - Presentation

Data Analysis - Facts

• A manufacturing firm

• 8 Male & 22 Female

• 20 to 55 years old

• Education Level (Secondary and above)

Page 17: Effective Listening Skills - Presentation

LISTENING is the most important skills an employee should possess.

Finding’s Conclusion

Findings Of Survey (1)

Communication Skills Chart

Listening, 73%

Speaking, 16%

Writing, 7%

Reading, 4%

Page 18: Effective Listening Skills - Presentation

Managers have average or lower listening ability.

Findings Of Survey (2)

0

4043

17

0

0

5

10

15

20

25

30

35

40

45

Per

cen

tag

e (%

)

Listening Skills - Managers

(%) 0 40 43 17 0

1 2 3 4 5

Listening Rate ( 1 being the lowest & 5 being the highest )

Finding’s Conclusion

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CONCENTRATE

ACKNOWLEDGE

RESPOND

EMPATHIZE

Recommendations

Page 20: Effective Listening Skills - Presentation

Conclusions

• Differs from HEARING

EFFECTIVE LISTENINGEFFECTIVE LISTENING

• CRITICAL ELEMENT• LEARNED

Page 21: Effective Listening Skills - Presentation