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Powerpoint about Effective Listening Skills which includes a video attachment about conversation between G. Bush & C. Rice.
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EFFECTIVE LISTENING SKILLSBUSINESS COMMUNICATION
IMPORTANCE OF EFFECTIVE LISTENING
• A process of perceiving sound by detecting vibrations via ears.
• Physical ability.
• The auditory faculty.
What Is Hearing?
What Is Listening?
• Absorption of the meanings of words and sentences by brain.
• An active process – receive, construct & respond (Emmert, 1994)
• A trained skill.
• “Hearing with purpose.”
Purpose Of Listening
• Receive information
• Follow instructions
• Evaluate information
• Pleasure
• Empathize
TYPES OF EFFECTIVE LISTENING
Types Of Listening Skills
Active
Appreciative
Attentive
Biased
Casual
Comprehension
Critical
Deep
Dialogic
Discriminative
Empathetic
Evaluative
False
Full
High-integrity
Inactive
Informative
Initial
Judgmental
Partial
Reflective
Relationship
Sympathetic
Therapeutic
Content Total
Whole-person
Types Of Listening Skills
Active
Appreciative
Attentive
Biased
Casual
Comprehension
Critical
Deep
Dialogic
Discriminative
Empathetic
Evaluative
False
Full
High-integrity
Inactive
Informative
Initial
Judgmental
Partial
Reflective
Relationship
Sympathetic
Therapeutic
Content Total
Whole-person
Taxonomy of listening by Wolvin & Coakley, (1979,1988)
BARRIERS TO EFFECTIVE LISTENING
Barriers (1)
• Physiological limitations
• Inadequate background Information
• Partial listening and distractions
• Fear being influenced or persuaded
Barriers (2)
• Selective Perception
• Selective Memory
• Selective Expectation
Barriers (3)
• Interferences from emotions
• Bias and being judgmental
• Avoid evaluative judgment
SURVEY, RECOMMENDATIONS &
CONCLUSIONS
Effective Listening Video
Data Analysis - Objectives
1. Identify the key element skill in communication.
2. Evaluate the manager’s listening skill.
Data Analysis - Facts
• A manufacturing firm
• 8 Male & 22 Female
• 20 to 55 years old
• Education Level (Secondary and above)
LISTENING is the most important skills an employee should possess.
Finding’s Conclusion
Findings Of Survey (1)
Communication Skills Chart
Listening, 73%
Speaking, 16%
Writing, 7%
Reading, 4%
Managers have average or lower listening ability.
Findings Of Survey (2)
0
4043
17
0
0
5
10
15
20
25
30
35
40
45
Per
cen
tag
e (%
)
Listening Skills - Managers
(%) 0 40 43 17 0
1 2 3 4 5
Listening Rate ( 1 being the lowest & 5 being the highest )
Finding’s Conclusion
CONCENTRATE
ACKNOWLEDGE
RESPOND
EMPATHIZE
Recommendations
Conclusions
• Differs from HEARING
EFFECTIVE LISTENINGEFFECTIVE LISTENING
• CRITICAL ELEMENT• LEARNED