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คู่มือการปฏิบัติงานการสื่อสารในภาวะฉุกเฉินทางสาธารณสุข
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ii
: 2553 : 1,000
ISBN : 978-616-11-0536-5
iii
2550
-
iv
v
1
2
(IncidentCommand System-ICS)
iii
1
44591214
18
23
2325
vi
WARROOM
/
3
4
26 27
29
38
40414751
5757
616266
68707180
vii
858990939497102103107
112115116119122
123
123126129130131
24-72
5
(PressInterview) (PressConference) (StudyTours) (PressRelease)
viii
(Specialeventactivities&Campaigns)
/
callcenter ,, IEC (InformationEducationCommunication)
/
132
133133
134135137137138
139
140
141
142
1
25512552
2
H1N1
.. 2545
A WHO handbook : Effective Media
CommunicationduringPublicHealthEmergencies(2005)
3
1.
2.
3.
4.
4
5 2
6 (Disasters)
(WHO,1998)3
1. (Naturaldisasters)
2. (Human-generated or
Man-madeorTechnologicaldisasters)
3. (Hybridnaturaldisasters)
7
8
(Influenza pandemic)
/
9
2
( Immediate)
(Delayed) Crushsyndrome
Crushsyndrome
(Rhab-domyolysis)
10
1. (Command and
control)
2. (Roles
andresponsibilities)
11 3. (Address local
hazards)
4.
(Communicaterisk)
5. (Identify,
obtainanddeployresources)
6. (Develop andmaintain
competencies)
7. (Pre-existing
relationships)
8.
(Knowwhentocallforhelp)
8
4
1)
2)
3)
4)
12
1.
2.
3.
4.
5.
1.
2.
3.
4.
13
(Performance)
(Outcomes)
14
6
/
15
16
17
18
1
19
2
3
20
4
5
21
6
7
1
8
22
9
10
11
23
PHER
24
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5
,
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.1-12
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,
,
25
(Incident Command System -
ICS)
ICS(4C)
(Command) (Coordination) (Cooperation)
(Communication)
/
26
WAR ROOM
Warroom
1.
2.
3.
4.
5.
6.
7.
27
28
(Communication)ICS
(4C)
/
(
)
29
/
/
(:2545)
: 1.
..2535..2545
1.1
,,
WARROOM
1.2
(..)
1.3
2. (Joint
InformationCenter:JIC)
30
2.1
2.2
2.3
2.4
2.5
2.6
()
2.7
2.8
2.9
2.10
2.11
3.
31
1 2
32
33
34
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,,
35
4. /
5. (Spokesman) 1
6.
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7.
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7.2
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36
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7.3
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-
7.4
7.5
7.6
7.7
7.8 /
7.9
-
37
- /
7.10 (eventactivities)
/
7.11
7.12
7.13
7.14
7.15 /
7.16
38
1.
2.
3.
3
39
1. (Preparedness
Phase)
-
2. (Response Phase)
40
3. (Recovery Phase)
72
1
2(4) 3 4
41
5
24-72 6 7
1
(
)
42
1.
(rating)
(watchdog) (public agenda)
2. ?
/
43
3. ?
44
/
45
4.
(heroism) / / 5.
46
(deadline)
47
1.
2.
3.
48
4.
5.
6.
49
7. (Watchdogs)
8.
9.
()
(
)
10.
50
11.
12.
13.
14.
51
15.
(deadline)24
1.
2.
52
242-3
()
3.
4.
5.
53
(factsheet)
6.
()
7.
54
8.
247
9.
10.
11.
12.
55
13.
14.
15.
-(Frequentaskedquestions)
56
16.
17.
18.
57
2
()
(
)
1.
58
59
60
NGO
2.
95
24
61
62
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63
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)
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materials)
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64
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-
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65
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66
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68
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69
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70
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71
247
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4.
73
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1. 2-3
... ... ...
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2.
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...
3.
76
4.
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5.
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6.
() ...
...
77
78
79
80
81
82
:
83
84
85
3
-
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-
-
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-
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86
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3()
87
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88
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- 24
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89
4
3
3
90
(Pressrelease)
91
92
2-3
93
94
- (
)
-
-
-
-
- 3
-
-
-
-
95
96
27
9
3
97
98
99
3
100
-
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-
-
-
-
-
-
-
-
-
101
- 3
- 1-2
-
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(FlowChart)
102
5
()
103
104
24
105
106
-
-
-
-
-
107
-
- 927
-
24-72
108
24-72
-
109
110
()
()
111
112
1.
3
2.
3.
113
4.
5.
6. 13
3
7.
8.
114
9.
10.
3 27
11.
()
12.
115
6
24
1.
116
2.
3.
4.
117
-
-
-
-
-
-
-
-
-
-
-
-
-
-
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118
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1.
2.
119
3.
7
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121
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122
1.
2.
3.
123
()
(Press Interview)
1.
2.
3.
4.
124
1. :
1.1 (
)
1.2 1.3 -
(
)
1.4
1.5
1.6 (
1.7
1.8
2.
2.1
- 3060
- 10 20
125
2.2
2.3
126
(Press Conference)
1. 2-
2.
3.
1. PressConference
14.3017.30
()
127
2.
3.
4.
Press Conference
5.
: 1.
128
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12. ( 2
)
13.
(
)
14.
15.
129
16.
17. /
18.
19.
20.
(Study Tours)
1.
2.
3.
4.
: 1.
2. (Agenda)
3.
4.
5.
130
6.
7.
8.
9.
10.
1.
2.
3.
1.
2.
3.
4.
: 1. (Agenda)
2.
3.
131
4.
5.
6.
7.
8.
(Press Release)
1.
2.
3.
4.
: 1.
2.
3.
4.
5.
6.
7.
132
8.
9. (Socialmedia)
10.
(Special event activities
& Campaigns)
1.
2.
3.
: 1.
2.
3.
4.
5.
6.
7.
133
/
1.
2.
: 1.
2.
3.
4.
5.
6.
1.
2.
134
: 1.
2.
3.
4.
5.
6.
7.
1.
2.
3.
: 1.
2.
3.
4. .
5.
135
6.
7.
8.
9.
call center
1.
2.
: 1.
2.
3.
4.
5. 24
Call
Center
08.00-17.00.
136
3
- 108.00-17.00.
- 217.00-01.00.
- 301.00-08.00.
: 19
6.
7. /
8.
9.
10.
11.
12.
137
1.
2.
: 1.
2. /
3.
4.
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6.
7.
, ,
1.
2.
:
1.
2. (MediaPlan)
138
- (,), Game Show,
- , Spot
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-
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CutoutATMBannerStudio
IEC (Information
Education Communication)
1.
2.
: 1.
2.
3.
4.
139
: 1.
2.
/
140
3.
4. (..)
(.)
5.
6.
7.
/
: 1.
2.
3.
141
.(2551).
-
..2547-2550).
.
.2545. .:
.
(2549). ..2549.-
.
WorldHealhOrganization.2005.WHO MEDIA HAND-BOOK.pdf.12553http://www.who.int/csr/resources/
publications/WHO_CDS_2005_31/en/
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