170

Effective Media Communication

Embed Size (px)

DESCRIPTION

คู่มือการปฏิบัติงานการสื่อสารในภาวะฉุกเฉินทางสาธารณสุข

Citation preview

  • ii

    : 2553 : 1,000

    ISBN : 978-616-11-0536-5

  • iii

    2550

    -

  • iv

  • v

    1

    2

    (IncidentCommand System-ICS)

    iii

    1

    44591214

    18

    23

    2325

  • vi

    WARROOM

    /

    3

    4

    26 27

    29

    38

    40414751

    5757

    616266

    68707180

  • vii

    858990939497102103107

    112115116119122

    123

    123126129130131

    24-72

    5

    (PressInterview) (PressConference) (StudyTours) (PressRelease)

  • viii

    (Specialeventactivities&Campaigns)

    /

    callcenter ,, IEC (InformationEducationCommunication)

    /

    132

    133133

    134135137137138

    139

    140

    141

    142

  • 1

    25512552

  • 2

    H1N1

    .. 2545

    A WHO handbook : Effective Media

    CommunicationduringPublicHealthEmergencies(2005)

  • 3

    1.

    2.

    3.

    4.

  • 4

  • 5 2

  • 6 (Disasters)

    (WHO,1998)3

    1. (Naturaldisasters)

    2. (Human-generated or

    Man-madeorTechnologicaldisasters)

    3. (Hybridnaturaldisasters)

  • 7

  • 8

    (Influenza pandemic)

    /

  • 9

    2

    ( Immediate)

    (Delayed) Crushsyndrome

    Crushsyndrome

    (Rhab-domyolysis)

  • 10

    1. (Command and

    control)

    2. (Roles

    andresponsibilities)

  • 11 3. (Address local

    hazards)

    4.

    (Communicaterisk)

    5. (Identify,

    obtainanddeployresources)

    6. (Develop andmaintain

    competencies)

    7. (Pre-existing

    relationships)

    8.

    (Knowwhentocallforhelp)

    8

    4

    1)

    2)

    3)

    4)

  • 12

    1.

    2.

    3.

    4.

    5.

    1.

    2.

    3.

    4.

  • 13

    (Performance)

    (Outcomes)

  • 14

    6

    /

  • 15

  • 16

  • 17

  • 18

    1

  • 19

    2

    3

  • 20

    4

    5

  • 21

    6

    7

    1

    8

  • 22

    9

    10

    11

  • 23

    PHER

  • 24

    PHER

    5

    ,

    , , ,

    .1-12

    ,-

    ,

    ,

  • 25

    (Incident Command System -

    ICS)

    ICS(4C)

    (Command) (Coordination) (Cooperation)

    (Communication)

    /

  • 26

    WAR ROOM

    Warroom

    1.

    2.

    3.

    4.

    5.

    6.

    7.

  • 27

  • 28

    (Communication)ICS

    (4C)

    /

    (

    )

  • 29

    /

    /

    (:2545)

    : 1.

    ..2535..2545

    1.1

    ,,

    WARROOM

    1.2

    (..)

    1.3

    2. (Joint

    InformationCenter:JIC)

  • 30

    2.1

    2.2

    2.3

    2.4

    2.5

    2.6

    ()

    2.7

    2.8

    2.9

    2.10

    2.11

    3.

  • 31

    1 2

  • 32

  • 33

  • 34

    : .,

    , /, ,

    ,,

  • 35

    4. /

    5. (Spokesman) 1

    6.

    , () /

    7.

    7.1

    7.2

    -

    -

  • 36

    - /

    - /

    - (CallCenter)

    7.3

    - /

    /

    -

    - ()

    -

    7.4

    7.5

    7.6

    7.7

    7.8 /

    7.9

    -

  • 37

    - /

    7.10 (eventactivities)

    /

    7.11

    7.12

    7.13

    7.14

    7.15 /

    7.16

  • 38

    1.

    2.

    3.

    3

  • 39

    1. (Preparedness

    Phase)

    -

    2. (Response Phase)

  • 40

    3. (Recovery Phase)

    72

    1

    2(4) 3 4

  • 41

    5

    24-72 6 7

    1

    (

    )

  • 42

    1.

    (rating)

    (watchdog) (public agenda)

    2. ?

    /

  • 43

    3. ?

  • 44

    /

  • 45

    4.

    (heroism) / / 5.

  • 46

    (deadline)

  • 47

    1.

    2.

    3.

  • 48

    4.

    5.

    6.

  • 49

    7. (Watchdogs)

    8.

    9.

    ()

    (

    )

    10.

  • 50

    11.

    12.

    13.

    14.

  • 51

    15.

    (deadline)24

    1.

    2.

  • 52

    242-3

    ()

    3.

    4.

    5.

  • 53

    (factsheet)

    6.

    ()

    7.

  • 54

    8.

    247

    9.

    10.

    11.

    12.

  • 55

    13.

    14.

    15.

    -(Frequentaskedquestions)

  • 56

    16.

    17.

    18.

  • 57

    2

    ()

    (

    )

    1.

  • 58

  • 59

  • 60

    NGO

    2.

    95

    24

  • 61

  • 62

    ()

    -

  • 63

    -

    -

    -

    -

    -

    -

    -

    -

    -

    - (

    )

    -

    - (Supporting

    materials)

    -

    -

    - -

    -

    -

  • 64

    -

    -

    NGO

    -

    -

    -

    -

    -

    -

    ()

    -

    -

    -

    -

  • 65

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 66

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 67

    1.

    2.

    3.

    4.

    5.

    6.

  • 68

    -

    -

    -

    -

    -

    -

    -

    -

    -

    3

    1.

    -

    -

  • 69

    -

    2.

    3.

    4.

  • 70

    5.

    6.

  • 71

    247

    1. 1

    1.1

    1.2

  • 72 1.3

    1.

    -

    - 1

    2.

    -

    -

    3.

    -

    -

    -

    4.

  • 73

    ()

    ()

  • 74

    3

  • 75

    1. 2-3

    ... ... ...

    ...

    ... /...

    2.

    .

    ...

    3.

  • 76

    4.

    -

    5.

    ...

    6.

    () ...

    ...

  • 77

  • 78

  • 79

  • 80

  • 81

  • 82

    :

  • 83

  • 84

  • 85

    3

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 86

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    - -

    -

    -

    3()

  • 87

    -

    -

    -

    - 3 3-5

    -

    -

    -

  • 88

    -

    -

    -

    -

    -

    -

    - 2

    -

    -

    - 24

    -

    -

  • 89

    4

    3

    3

  • 90

    (Pressrelease)

  • 91

  • 92

    2-3

  • 93

  • 94

    - (

    )

    -

    -

    -

    -

    - 3

    -

    -

    -

    -

  • 95

  • 96

    27

    9

    3

  • 97

  • 98

  • 99

    3

  • 100

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 101

    - 3

    - 1-2

    -

    -

    -

    (FlowChart)

  • 102

    5

    ()

  • 103

  • 104

    24

  • 105

  • 106

    -

    -

    -

    -

    -

  • 107

    -

    - 927

    -

    24-72

  • 108

    24-72

    -

  • 109

  • 110

    ()

    ()

  • 111

  • 112

    1.

    3

    2.

    3.

  • 113

    4.

    5.

    6. 13

    3

    7.

    8.

  • 114

    9.

    10.

    3 27

    11.

    ()

    12.

  • 115

    6

    24

    1.

  • 116

    2.

    3.

    4.

  • 117

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 118

    -

    -

    -

    -

    -

    -

    -

    -

    -

    1.

    2.

  • 119

    3.

    7

    -

    -

  • 120

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 121

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

  • 122

    1.

    2.

    3.

  • 123

    ()

    (Press Interview)

    1.

    2.

    3.

    4.

  • 124

    1. :

    1.1 (

    )

    1.2 1.3 -

    (

    )

    1.4

    1.5

    1.6 (

    1.7

    1.8

    2.

    2.1

    - 3060

    - 10 20

  • 125

    2.2

    2.3

  • 126

    (Press Conference)

    1. 2-

    2.

    3.

    1. PressConference

    14.3017.30

    ()

  • 127

    2.

    3.

    4.

    Press Conference

    5.

    : 1.

  • 128

    2.

    3.

    4.

    5.

    6.

    7.

    8.

    9.

    10.

    11.

    12. ( 2

    )

    13.

    (

    )

    14.

    15.

  • 129

    16.

    17. /

    18.

    19.

    20.

    (Study Tours)

    1.

    2.

    3.

    4.

    : 1.

    2. (Agenda)

    3.

    4.

    5.

  • 130

    6.

    7.

    8.

    9.

    10.

    1.

    2.

    3.

    1.

    2.

    3.

    4.

    : 1. (Agenda)

    2.

    3.

  • 131

    4.

    5.

    6.

    7.

    8.

    (Press Release)

    1.

    2.

    3.

    4.

    : 1.

    2.

    3.

    4.

    5.

    6.

    7.

  • 132

    8.

    9. (Socialmedia)

    10.

    (Special event activities

    & Campaigns)

    1.

    2.

    3.

    : 1.

    2.

    3.

    4.

    5.

    6.

    7.

  • 133

    /

    1.

    2.

    : 1.

    2.

    3.

    4.

    5.

    6.

    1.

    2.

  • 134

    : 1.

    2.

    3.

    4.

    5.

    6.

    7.

    1.

    2.

    3.

    : 1.

    2.

    3.

    4. .

    5.

  • 135

    6.

    7.

    8.

    9.

    call center

    1.

    2.

    : 1.

    2.

    3.

    4.

    5. 24

    Call

    Center

    08.00-17.00.

  • 136

    3

    - 108.00-17.00.

    - 217.00-01.00.

    - 301.00-08.00.

    : 19

    6.

    7. /

    8.

    9.

    10.

    11.

    12.

  • 137

    1.

    2.

    : 1.

    2. /

    3.

    4.

    5.

    6.

    7.

    , ,

    1.

    2.

    :

    1.

    2. (MediaPlan)

  • 138

    - (,), Game Show,

    - , Spot

    - - (, )

    -

    3.

    4. /

    CutoutATMBannerStudio

    IEC (Information

    Education Communication)

    1.

    2.

    : 1.

    2.

    3.

    4.

  • 139

    : 1.

    2.

    /

  • 140

    3.

    4. (..)

    (.)

    5.

    6.

    7.

    /

    : 1.

    2.

    3.

  • 141

    .(2551).

    -

    ..2547-2550).

    .

    .2545. .:

    .

    (2549). ..2549.-

    .

    WorldHealhOrganization.2005.WHO MEDIA HAND-BOOK.pdf.12553http://www.who.int/csr/resources/

    publications/WHO_CDS_2005_31/en/

  • 142

  • 143

  • 144

  • 145

  • 146

  • 147

  • 148

  • 149

  • 150

  • 151

  • 152

  • 153

  • 154

  • 155

  • 156

  • 157

  • 158

  • 159

  • 160

  • 161

  • 162