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SUCCESS AT WORK(AND AT HOME)
through
EMOTIONAL
INTELLIGENCE
--- facilitation for L & T HAZIRA
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Introduction and your
EXPECTATIONSfrom this
PROGRAM ?
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PAL
P - Purpose : Is to understand, how we can
achieve Success at Work(&in life)
throughEmotionalIntelligence.
A - Agenda : as detailed, next
L - Time : 9.00 am to 6.30 pm
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AGENDA(Program Coverage)
What is the true measure of HumanIntelligence IQ or EI or., and why ?
What does success at work really depend
on ? Deriving the Emotional Competency (EC)
framework.
Understanding the EC framework ofPersonal and Social Competence andapplying it at work, for success.
Summarization and the future.
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What is the FEELING
uppermost in your mind,
when you start work in themorning??
YOUR FACE SHOWS !
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What is Emotion?Oxford Dictionary : Any agitation or disturbance of
mind,feeling,passion any vehement or excited mental stat
Daniel Goleman: A feeling & its distinctive thoughts,psychological & biological state & range of propensity to
act
ENJOYMENT- HAPPINESS, JOY, RELIEF, BLISS, PRIDE
LOVE - FRIENDLINESS, TRUST, KINDNESS, DEVOTION
SURPRISE - SHOCK, WONDER, ASTONISHMENT, AMAZEMENT
DISGUST - CONTEMPT, DISDAIN, SCORN, AVERSION
SHAME - GUILT, REMORSE, REGRET, HUMILIATION
ANGER - FURY, OUTRAGE, ANXIETY, HOSTILITY
SADNESS - GRIEF, SORROW, DEJECTION, SELF PITY
FEAR - ANXIETY, CONCERN, FRIGHT, TERROR, PANIC
Primary Family of Emotions
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EMOTIONS
RIPPLES FROM THE CORE OF EMOTION
ANGER
FEAR SHAME
ENJOYMENT
MOODS
GOOD
TEMPERAMENT
POSITIVE
NEUROTIC
DISORDERS
ANXIETY
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WELCOME TO THE WORLD OF
QUOTIENTS
IQ
SQEQ
(Move over IQEQ & SQ are here to stay)
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The True Measure
Of
Human I ntel l igence
I S
Emotional I ntel l igence
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IQ (INTELLIGENCE QUOTIENT)
IN 1918 PSYCHOLOGIST DESIGNED TESTS FOR ARMY
RECRUITMENT FOR MEASUREMENT OF
INTELLIGENCE
IQ HAS BEEN AN OBSESSION IN the 20th CENTURY FOR
SORTING PEOPLE INTO DEGREES OF INTELLIGENCE.
HIGHER THE IQ MORE INTELLIGENT A PERSON!!
EMPHASIS IN IQ, IN SCHOOL AND COLLEGEADMISSION AND AT WORK.
RATIONAL, LOGICAL, SERIAL THINKING TO SOLVE
ALL PROBLEM
IQ GROWS FROM CHILDHOOD TO TEENS ONLY
MAN IS A RATIONAL ANIMAL
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IQ to EQ : the Paradigm Shift
Why are the most successful and high
achievers not those with higher IQ?
Why do persons with average grades
suddenly shine beyond expectations at
work, display talent, leadership and get
along well with people ?
IQ and the Unsolved Questions ???
colony
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The Unanswered Questions
Evidently there is something more required than justIQ in order to achieve success.
Over the years psychologists & analysts have come
forth with the following in addition to IQ forsuccess.
1. Character Ethics.
2. Personality Tests. 3. Soft skills.
4. Competencies.
But none of these were the answers for success.
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IQ to EQ : the Paradigm Shift
Character
CompetenceSoft Skills
Personality tests
EI
It was only in in 1995 that Daniel Goleman introduced
the path breaking concept of Emotional Intelligenceloosely referred to as Emotional Quotient.
EI encompassed all above and more.
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WHAT IS EMOTIONAL INTELLIGENCE ?
KNOWING OWN EMOTIONSMANAGING OWN EMOTIONS
SELF MOTIVATION
RECOGNISING OTHERS EMOTIONS
HANDLING RELATIONSHIPS
A Measure of Emotional Intelligence
is how well we handle ourselves & others !!
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EI (EMOTIONAL INTELLIGENCE)
EI & THE MARSH MALLOW TEST
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Emotional IntelligenceChildren who resisted Gratification : 25 years later
(in their late 20s)
Showed excellent self-control in the face ofdifficulties
More dependable and responsible.
Better able to develop close and genuine
relationships
More intellectually skilled.
SUCCESSFUL PEOPLE
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Emotional Intelligence
Were unable to delay gratification in pursuing their
goals, even after 25 years.
Displayed little tolerance and self control at work or
at home
Were less cognitively adept.
Were more easily distracted / less dependable /
frustrated.
Children who could not resist the Marshmallow:
* LONERS & LOSERS
-- were UNSUCCESSFUL PEOPLE
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SUCCESS
What Really Leads
To
AT WORK
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What Leads to
Success at Work 1 2 3 4
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What leads to success at work ?
1. IQ 4% 12%
2. Technical Expertise 6% 13%
3. Experience
4. EI 65% 90%
IQ gets you Selected, but EI gets you Promoted
Practical
Intelligence
MIN MAX
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FURTHER RESEARCH ON IQ
THEREFORE, THERE IS A WRONG EMPHASIS ON IQ IN
SCHOOLS & COLLEGES, FOR IQ DOES NOT FIGURE
HIGH W.R.T ACHIEVERS AT WORK
HARVARD GRADUATES (IN MEDICINE, LAW, TEACHING
& BUSINESS) HAD NEGATIVE CORRELATION BETWEEN
SCORES ACHIEVED ON JOINING COLLEGE AND
EVENTUAL CAREER SUCCESS
IN MBA & ENGINEERING COLLEGES WHERE
SELECTION FOCUS IS ON IQ, LEADERS EMERGED
ONLY FROM THOSE WHO POSSESSED HIGHER EI
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EMOTIONAL INTELLIGENCE (EI):
THE THIRD DIMENSION
Emotional incompetence can hinder apotential performer even with high IQ, and
technical competence (e.g. two MBAs, CEOof level 6)
EI is not fixed genetically. It can be largelylearnt and continues to be developed throughexperience
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Test Your
EmotionalIntelligence
Score
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ROLE PLAY
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ROLE - PLAY OBSERVATIONS
R l Pl Ob ti E i M G i d
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Role Play Observation Exercise - Mr. Govind (Subordinate)
BLOCK QUESTIONS FOR STUDENTSINDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. Was Govind aware of his drawbacks inperformance?
2. Did he feel that his boss is unnecessarily
underrating him?
3. Is he aware of his aggressiveness when
pushed by Shop Personnel?
1. How was Govinds able to control his
Behavior ? Was he blunt, rude, egoistic?
2. Was he conscious in taking responsibility
for his Performance?
3. Was he flexible in understanding ShopProblems ?
1. Is Govind motivated to improve his
Performance ?
2. Do you think that Govind displays or does he
lack Initiative?
1
2
3
R l Pl Ob ti E i M G i d ( b di )
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BLOCK QUESTIONS FOR STUDENTSINDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. Is Govind aware of the feeling of Shop
personnel At the time of stock outs? Is he
understanding?
2. How is Govind on service orientation?
1. Do you feel that Govind is able to influence
his Boss and manage conflict?
2. Did Govind try to build bonds with peers or
shop personnel?
3. Is he a good team member?
4. Is he good at resolving conflicts?
5
4
Role Play Observation Exercise - Mr. Govind (Subordinate)Contd..
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BLOCK QUESTIONS FOR STUDENTSINDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. What do you feel about the level of awareness
of the problem with respect to Shukla?
2. Was Shukla able to accurately assess Govind
his performance, his feelings?
3. Was Shukla Self- Confident in dealing withGovind?
1. Did Shukla loose his cool while dealing with
Govind?
2. Was Shukla flexible in handling Govind?
3. Was Shukla open to any suggestions byGovind?
1. What was the level of achievement drive in
Shukla? (High /Low)
2. Was he optimistic in overcoming Shuklas
objectives/problems?
1
2
3
Role Play - Observation Exercise - Mr.Shukla (Boss)
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BLOCK QUESTIONS FOR STUDENTSINDIVIDUAL
RESPONSE
RESPONSE OF
THE TEAM
1. Was the feedback provided to Govind on hisdrawbacks /areas of improvement by Shukla
adequate?
2. Did Shukla come up with any innovative ideas
for resolving the continuing issues?
3. Was any efforts made by Shukla to send Govind
for Training or creating environment in order to
help him out, Develop him?
1. Was Shukla able to influence Govind?
2. Was Shukla having sufficient leadership
qualities?
3. Was Shukla able to handle the conflict
efficiently?
4. Did Shukla try and build bonds with Govind?
5
4
Role Play - Observation Exercise - Mr.Shukla (Boss) Contd..
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The Emotional Competence Framework
Personal Competence
These competencies define
how we manage ourselves
Social Competence
These competencies determine
how we handle relationships
Self Awareness
Self Regulation
Motivation
Empathy
Social Skills
P l C t
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PersonalCompetence
SELF AWARENESSKnowing ones internal states, preferences,
resources and intuitions
MOTIVATIONEmotional
tendencies that
guides & facilitates
reaching goals
SELF REGULATIONManaging ones internal
states, impulses &
resources
Personal
Competence
- how we manage our selves
Personal Competence
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PersonalCompetence
SELF AWARENESS(Knowing ones internal states,preferences, resources and intuitions)
Emotional Awareness:
Accurate self assessment:
Self confidence:
- how we manage our selves
Personal Competence
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PersonalCompetence
SELF AWARENESS
(Knowing ones internal states,preferences, resources and intuitions)
Emotional Awareness:Recognizing onesEmotions and their effects--(Samurai/Zen /Teachers Monitor: 150 beeps/min / E-illiterates / Lawyer /Physician / Bomsi): Remember..
Accurate self assessment:
Self confidence:
- how we manage our selves
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Remember , our Feelings are
always with us,but
we are too seldom with them.
Personal Competence
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PersonalCompetence
SELF AWARENESS
Emotional Awareness:
Accurate Self Assessment: Knowing onesStrengths / Limits (Emotional)
Das / CEO ( Stars know themselves well ) Fear is strength / Fear is weakness ( Highway at Night /
man and the burglar )
Anger (motivation), Sadness (togetherness), Anxiety(creativity). It is sometimes right to feel angry, sadand anxious. They are not always disruptive feelings
Unlike the Mind the Heart finds it difficult to Lie!
Self confidence:
- how we manage our selves
Anyone can become angry
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Anyone can become angrythat is easy. But to be angry with
the right person, to the rightdegree, at the right time, for the
right purpose , and in the rightwaythis is not easy.
ARISTOTLE
Personal Competence
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PersonalCompetence
SELF AWARENESS
(Knowing ones internal states, preferences,resources and intuitions)
Emotional Awareness:
Accurate self assessment: Self confidence: A strong sense of ones self
worth
Latin American Airline, Angela
ISO: QSM
Caution: dont sound negative
- how we manage our selves
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SELF CONFIDENCE
No one can make me
feel inferior, without
my own consent .
E Roosevelt
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Self Awareness can be cul tivated through -
Solitary reflection and Introspection
Do nothing - reach the inner voice
Managing your career - taking a new look
Recognize that feelings and emotions affect ourperformance, therefore we ought to be aware of
it ( Shyam ).
Study shows that Women Achievers at Work sufferfrom relationships at Home. Why?
Stop drifting, come to terms with your emotions
the sooner the better - Alice in Wonderland.
SELF AWARENESS summarization
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Managing your career - taking a new lookcontd...
Spend time and listen to your inner self. (if
not happy with something, review & change)
Asking : Who am I ?, where am I going ? ,
what am I doing ? (The new CEO)
Be HAPPY at work and take career
decisions in harmony with your inner values.
SELF AWARENESS summarization
Personal Competence
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PersonalCompetence
SELF AWARENESSKnowing ones internal states, preferences,
resources and intuitions
MOTIVATIONEmotional
tendencies that
guides & facilitates
reaching goals
SELF REGULATIONManaging ones internal
states, impulses &
resources
Personal
Competence
- how we manage our selves
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Personal Competence
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PersonalCompetence
SELF REGULATION
Managing ones internal states, impulses &resources
Self control: (Boss firing at wrong time, one last theft)
Dont let the Aymagdala Hijack
Conscientiousness:
Adaptability:
Innovation:
Trustworthiness:
- how we manage our selves
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SELF CONTROL
We cannot always control ,
what happens to us,
...but we can always
manage how we react to it.
Self control
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Summarizing Self Control: The first step in Self Control is to be aware of
your Emotions. Unless you are Aware you simply
cannot Self Control
To be Aware, you have to first Acknowledge and
feel your Emotions : dont deny, minimize or bottle it (heart rate)
dont justify your behavior by putting
emotional labels such as .. I have a Temper, soI naturally flare up, I am a Coward, so I dont
speak up in front of my boss
Try, listen and understand the feedback theEmotion is giving you
Self control
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Summarizing Self Control cont.
Most Emotions are an energy. They are at that
point of time, neither good nor bad, they are oursignals , our wake-up call (stimulus)
Each of the Signals are Unique. How we Respond
determines Success or Failure (blame others?) The important thing is to catch these signals early
in order to be Constructive or else they become
Destructive (favoritism at work) Therefore guide & channelize emotional energy
into appropriate / constructive response. (anger at
being passed over, for promotion)
SELF REGULATION
Self control
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So how does one go about? As a start, make
efforts to stay composed, positive andunflappable in trying moments (remember:
it doesnt help loosing your cool on the
contrary it makes matters worse) Bill Gates and the Asian Women
Policemen who stay cool, have least cases of
violence Child not studying in an important year
Take Personal responsibility at work incontrolling our own state of mind : just dont
let A hi ack
Self control
SELF REGULATION
Self control
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Learn to Manage impulsive feelings and
distressing emotions well:Work pressures responsible for more stress
and heart attacks (small triggers..travel,
absenteeism, bosses admonishing, specs..)People in control of emotions unfazed by
stress ( mmp)
Self control thro Time Management ( kvm )Some thrive on stress for Peak Performance
Stress reduction: hot bath, meditation, yoga,
Self control
Personal Competence
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PersonalCompetence
SELF REGULATION
Managing ones internal states, impulses &resources.
Self control:
Conscientiousness: ( responsible for personalperformance : mail boy)
Adaptability: ( Leader realized old company
lessons wont do, Intel chip to microprocessors;Japs, Bicycle)
Innovation: ( Levis Strauss, Swiss watches )
Trustworthiness : case study
- how we manage our selves
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CASESTUDY(TRUSTWORTHINESS)
Personal Competence
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PersonalCompetence
SELF REGULATION
(Managing ones internal states, impulses &resources)
Self control :
Conscientiousness:
Adaptability :
Innovation :
Trustworthiness : case study, (and housing)
- how we manage our selves
Personal Competence
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PersonalCompetence
SELF AWARENESSKnowing ones internal states, preferences,
resources and intuitions
MOTIVATIONEmotional
tendencies that
guides & facilitates
reaching goals
SELF REGULATIONManaging ones internal
states, impulses &
resources
Personal
Competence
- how we manage our selves
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P l C t
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PersonalCompetence
MOTIVATIONEmotional tendencies that guides &
facilitates reaching goals
Achievement Drive ( Daughter like you )
Commitment (Goals : e.g. Gandhi, $ 19 glove)
Initiative ( Bill Gates- operating system ) Optimism ( From New York to Houston )
.Inventory
- how we manage our selves
Social Competence
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p
Determine how we handle relationships.
Empathy
Awareness of others
feeling,needs &
concerns
Social Skills
Adeptness at inducing
desirable responses in
others
Social Competence
Social Competence
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EmpathyAwareness of others feeling, needs &concerns
Understanding others Developing others
Service Orientation
Leveraging Diversity
Political Awareness
- how we manage others
Social Competence
Social Competence
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Empathy
Awareness of others feeling, needs &concerns:
Understanding others: Breakfast, Iyengar, Gandhi,Galvin, downsizing, boss
Developing others : KJP : Coach / Mentor
Service Orientation : Medical stores, Taxi, Dog,Jagasia ( HR )
Leveraging Diversity
Political Awareness
- how we manage others
Social Competence
EMPATHY
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Delighting the Customer
Bombay Taxi No. MRP 3676
Route : Dadar to Santacruz
Driver : Mr. Rajendra
Owner : Mr. S.R. Rao.
SERVICE ORIENTATION....cont.
Cigarettes/match box on the house
Newspapers
Thoughts pad & pen Telephone directory
Railway & Airline time tables
Suggestion/complaint book.
Tape recorder at your control.
First aid box
Postage stamps
Stationary
Calendar
Watch
SERVICE ORIENTATION....cont. EMPATHY
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Service with a Smile
A man wrote a letter to a small hotel in a mid-west townplanned to visit on his vacation. He wrote:
I would like to bring my dog with me. He is well-groomed and very well behaved. Would you bewilling to permit me to keep him in my room with meat night ?
An immediate reply came from the hotel owner :Ive been operating this hotel for many years. In allthat time, Ive never had a dog steal towels, bedclothes or silverware or pictures off the walls. Ive
never had to evict a dog in the middle of the night forbeing drunk and disorderly. Ive never had a dog runout on a hotel bill.
Yes, indeed, your dog is welcome at my hotel. And, ifyour dog will vouch for you, youre welcome to stay
here, too.
Social Competence
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Empathy
Awareness of others feelings, needs &concerns
Understanding others:
Developing others :
Service orientation :
Leveraging diversity :Understanding & managing
diverse talent (jobs, nmk )
Political Awareness : Contract working, Palande,VP in China criticizes
Clinton, Pai and nephew.
p- how we manage others
Social Competence
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p
Determine how we handle relationships.
Empathy
Awareness of others
feeling,needs &
concerns
Social Skills
Adeptness at inducing
desirable responses in
others
Social Competence
Social Competence
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Social Skills
Adeptness at inducing desirable responses in others
Influence
Conflict management
Change catalyst
Building bonds
Collaboration & co-operation
Team capabilities
Communication Upwards:
Leadership
p- how we manage others
Social Competence
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Social Skills
Adeptness at inducing desirable responses in others Influence ( Rapport, then Persuasion: Cjf, Mergers,American in
Japan, Impression Mgmt, no buy-in, reasoning, dual stds, disparity)
Conflict management ( Handle difficult people & situations? )
Change catalyst ( IBM website, Orders:lower margins, GET )
Building bonds ( Govindan, Bank balance, best friend )
Collaboration & co-operation (Godrej and L&T )
Team capabilities ( Non of us are as smart Real Teams.)
Communication Upwards: CEO, E-Mail, Teleph, MBWA, Rsb,Baldev
Leadership ( Inspire, guide & motivate. )
p- how we manage others
SOCIAL SKILLS
CONFLICT MANAGEMENT
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- Negotiating and resolving disagreements
Handle difficult people and situations with diplomacy and tact
Do proper homework before starting.
Stay calm and be in control of your feelings
Show willingness to work things out rather than
escalate
Involve in talk, but in a neutral language rather than
in an argumentative or superior tone
Try ways to resolve dispute together
Handling difficult situations also require self
confidence, self control and empathy.
CONFLICT MANAGEMENT
Social Competence
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Social Skills
Adeptness at inducing desirable responses in others Influence ( Rapport, then Persuasion: Cjf, Mergers,American in
Japan, Impression Mgmt, no buy-in, reasoning, dual stds, disparity)
Conflict management ( Harlem boys )
Change catalyst ( IBM website, Orders:lower margins, GET )
Building bonds ( Govindan, Bank balance, Best friend )
Collaboration & co-operation (Godrej and L&T )
Team capabilities ( Non of us are as smart Real Teams? )
Communication Upwards: CEO, E-Mail, Telephone, MBWA,Rbs, Baldev
Leadership ( Inspire, guide & motivate. )
p- how we manage others
SOCIAL SKILLS
TEAM CAPABILITIES
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TEAM CAPABILITIES
NONE OF US ARE AS SMART AS ALL OF US
Teams are everywhere in business
management teams, task forces, quality
circles, learning groups, self managed work
teams.
Real Teams Perform must have someimpact on the bottom line - in terms ofproductivity, cost, cycle time, effectiveness,efficiency.
- Creating Group Synergy in pursuing collective goals
SOCIAL SKILLS
TEAM CAPABILITIES td
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TEAM CAPABILITIES....contd.
What DRIVES TEAMS towards
Achievement
Work towards a common goal
Members love what they are doingtogether
Shared competition Strong Social bonds
Confidence in each others abilities SOCIAL SKILLS
TEAM CAPABILITIES contd
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TEAM CAPABILITIES....contd.
Teams decisions sometimes present a PARADOX
Sr.Nos.
Decision PARADOX
1 More free wheeling andmore intense the debate
a better final result
Open conflict can erodeteam effort
2 Consensus achievedeasily may lead to lowquality decisions
Too much contentionresults in lack of unity
3 Argue heatedly provided
you end up with a strongconsensus
Arguments become
emotionally loaded. Qualityof decision suffer
Key lies in emotional competencies such as Self
Awareness, Empathy and Communication.
SOCIAL SKILLS
TEAM CAPABILITIES contd
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TEAM CAPABILITIES....contd.
Ten most outstanding teams had these emotionalcompetencies, besides Organizational Awareness
Self Awareness of Strengths and Weakness
Self Confidence Initiative and Proactive stance
Empathy and Interpersonal Understanding Building Bonds
Open Communication
Social Competenceh h
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Social Skills
Adeptness at inducing desirable responses in others Influence ( Rapport, then Persuasion: Cjf, Mergers,American in
Japan, Impression Mgmt, no buy-in, reasoning, dual stds, disparity)
Conflict management ( Harlem boys )
Change catalyst ( IBM website, Orders:lower margins, GET )
Building bonds ( Govindan, Bank balance, best friend )
Collaboration & co-operation (Godrej and L&T )
Team capabilities ( Non of us are as smart Real Teams.)
Communication Upwards: CEO, E-Mail, Teleph, MBWA, Rbs,Baldev
Leadership ( Inspire, guide & motivate. )
- how we manage others
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#LEADERSHIP...cont.
You dont change culture to save the
Company, by wr iting memos. You have
got to appeal to peoples emotions. Theyhave to buy it with their hearts and bell ies,
and not just their hands.
SOCIAL SKILLS
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Leaders understand the ultimate power of
relationshipsWar or businessWhy ?
Because when everything is on line, whatreally matters are relationships that
leaders have created with their people.
LEADERSHIP....cont..
LEADERSHIP
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--inspiring,motivating guiding,Individuals & Groups
Enthusiasm for a shared vision andmission (Alice, Bear )
--sets organizations emotional tone,
--leaders change organizational culture--trust their intuition also
Step forward to lead, regardless of position
Build Relationships & guide performance,and hold people accountable, tough love
Leaders lead by example -walk your talk
Path to Future Success through
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g
Emotional Intelligence
Perform PDCA on your Emotional Intelligence
Constantly Review and upgrade your Personal
& Social Competencies (INVENTORY)
Show Commitment to your Self Contract
(particularly your disruptive feelings)
Periodically undertake EI / EQ Tests
Relive your Emotional Failures through Role
Plays
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MATCH THE FOLLOWING
S. No. STATEMENT ANSWER
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1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
IQ and expertise help you do a job but ..determines outstanding
performanceEmotional Intelligence
Knowing one's internal states, preferences, resources and intuitions Self awareness
IQ scores are responsible for only of success at work 10%
The potential that can be translated into on job capabilities is .. Emotional competence
A feeling and its distinctive thoughts, psychological and biological state and
range of propensity to actEmotion
If I am able to leverage diversity, I am displaying the competency of
..Empathy
IQ gets you selected but EQ gets you . Promoted
Proof that EI leads to success Marshmallow Test
Adeptness at inducing desirable responses in others Social skills
Knowing your strengths and weaknesses Self assessment
None of us are as smart as we are as a .. Team
Logical, Rational, Serial thinking.. IQ
IQ grows uptoonly. Teens
One of the dimensions of EI is . Handling relationships
Minimum EI required for success at higher level is .. 90%
A person with high level of commitment & initiative has a high on
. Competency. Motivation
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SELF CONTRACT
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ROLE PLAY
ON
???
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Path to Future Success through
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Emotional Intelligence
Perform PDCA on your Emotional Intelligence
Constantly Review and upgrade your Personal
& Social Competencies (INVENTORY)
Show Commitment to your Self Contract
(particularly your disruptive feelings)
Periodically undertake EI / EQ Tests
Relive your Emotional Failures through Role
Plays SUMM RIZ TIONS ND LE RNINGS
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EMOTIONAL INTELLIGENCEis the True
Measure of Human Intelligence- IQ & Practical
Intelligenceare very necessary, but are only
threshold requirements.
Success at work and in life depends in a largemeasure on our ability to KNOW and MANAGEour EMOTIONS - as well as those of OTHERS.
Future lies in picking up and honing our skills for
effectively using these Emotional Competencies for
bringing about excellence atwork and at home.
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M st reading for EI
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Must reading for EI
Emotional Intelligence
- Daniel Goleman
Working with Emotional Intelligence
- Daniel Goleman
Executive EQ Robert Cooper &
Ayman Sawaf
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Its never too late, to bewhat you m ight have been
-George Elio t
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WWW / WCI
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TEASERS
ENERGIZERS
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CRAZY
YOU
YOU ME
J
U
S
T
LE
VEL
TO
W
N
ESROH RIDINGN
ENERGIZERS
ENERGIZERS Cont..
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I Right I
O_ER_T_O_N
AG
EO
Ph.D.
M.A.
B.Sc.
STAND
I
Right = Right D West D
ENERGIZERS Cont..
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CONTRO
OPINIONOPINION
CILIFE TY
MAN
BOARD
OATH
UR
role role
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Replace any 3 marblesto form
Family Planning Triangle
How to join these 10 Dots with 5 consecutive
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straight lines without lifting the
pen or repeating lines
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ROAD TO BOMBAY ?
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PUNE
BOMBAY